Manwin Billing US Corp

Review: I signed up for a site called reality kings with a 30 day subscription. The service does state that it will be a recurring fee unless the consumer cancels the service. This I completely understand, and cancelled the service for the site within minutes after signing up so that only a 1 month period of time would be covered. Recently after reviewed my debit card statements, the company has still been billing me claiming I signed up for several other sites despite the fact that I never had any place to opt in for these services. Supposedly some email was sent that stated they signed me up for these sites and that they will be automatically recurring fees. However, during the original sign up page there were no check boxes or any other places to opt in for such sites. Sending an email telling me I'm getting billed for new services is NOT agreeing to sign up for automatically billed new sites. This is close to fraudulent behavior. Furthermore, there is no place to actually check on the status of subscription on the site meaning the only way to know extra services were automatically on the consumer would be to call customer service. Clearly this is done on purpose so the consumer cannot see these extra services that will be billed.Desired Settlement: I would like to be refunded in full the amounts that I have been billed. I would also like the site to change their website in order to allow someone to change their information, debit/credit cards, see subscription plans, and make cancellation clear. I would also like to see a more consumer friendly approach to signing up for services in the first place, especially given I am not the first person to be unknowingly placed into this situation.

Review: Deceptive practices. When signing up for rk.com two accounts are created, and it's never made clear that canceling one doesn't cancel the other. Their support is completely unwilling to help with the issue, and it appears this is how they intend to make money, through deception. Desired Settlement: I would simply like a refund for a service that was canceled and won't be used.

I called the company for technical support when their promotional ads prevented my access to pay sites. Their technician demanded credit card and personal information to troubleshoot the problem

Review: I subscribed to a website for one month, and cancelled before the end of the month. Without realizing it, I was signed up for a second website. I know how websites like this work... they like to hide a box somewhere that's already checked in hopes that you won't see it. I am very careful to look for these boxes, and "offers" any time I make an online purchase of any sort. I contacted a Nathalie on chat support to report the issue. She said I was automatically signed up for both at the same time, and I had the offer before I was charged. AFTER I was charged, I was given an option to buy the premium website. If I'm already a member of both websites automatically, then why would it offer me to upgrade to site that i'm already a member of? I asked for a refund, and she refused outright. I told here I made the attempt to cancel previously, and thought it was over and done with. I cancelled the membership the day I was charged, and have not accessed the site since I was rebilled. I have made sure NOT TO ACCESS the content that I am trying to get a refund for, as I do not want it. I calmly told her if they would not be willing to refund me I would contact the Revdex.com, and she immediately ended the chat conversation. I feel they were not clear enough, that I was being charged for two websites "automatically". I let them know that, and their basic attitude about the situation was "oh well", and it they put it fairly bluntly. Thank you very muchDesired Settlement: $29.95 refunded to account

Review: I cancelled the billing and account from them and they charged me $9.99 after I cancelled the account. This transaction was made on 03/11/15 and I cancelled the account before that date which was 0n 03/07/15 and therefore they cannot bill me after I cancelled the account. I spoke to a representative and she stated that she cannot find the transaction being processed in her computer. Desired Settlement: I would like a refund of $9.99 that they have taken out when I cancelled my account

Review: Hello Revdex.com,I purchased a three day trial subscription for $1 from an affiliate of Playboy magazine titled playboy plus found at [redacted] I canceled my subscription at the end of the trial period and was still charged a monthly fee of $39.95. When I contacted the company I was put in touch with a company titled ProBiller out of Ireland. The company refused to reverse the charges. I was contacted shortly thereafter by my bank stating that a company (pb-biller.com) was attempting to make multiple charges on my account, the other was charge was denied by my bank. I contacted the company once again only to find out that unbeknownst to me that I was signed up for two services and my account was still not canceled.Desired Settlement: Refund $39.95

Business

Response:

We have reviewed the account in question and it appears there may have been a misunderstanding of

what was purchased by the customer. This Is an overview of what took place:

• A $1.00 2-day trial membership that converts to a full subscription for $39.95 If not canceled

after 48 hours

• The terms of this trial membership are clearly written on the website before the member confirmed the purchase

• A second promotional $1.00 3-day trial membership (converting to full subscription for $40.00 If not cancelled) to a second website was offered and accepted at the same time as the first trial

• This second website is clearly offered with an option to refuse, and the terms of the trial are again clearly outlined on the web page before the customer confirmed the purchase

The customer contacted our 24/7 customer care department after the 72 hour pertod had passed. The first account had successfully upgraded, and the second account had not successfully upgraded due to a declined transaction. As per the Terms and Conditions of the membership agreed to upon sign..up, the member was not entitled to a refund for the subscription that had upgraded. The customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstanding. The customer asked to discontinue service on this membership, which was executed.

In good faith, We have refunded the $39.95 charge that was requested by the customer. Our hope is that the customer understands that the terms of the membership purchased were clearly outlined, and that his continued business is valued. We invite you to contact us at 1800 276 6048 should you require more information.

Thank you,

Manwin Billing Ireland Manwin billing Us Corp