My recent experience with Electrified was horrible.First it took 4 days to ship out my replacement lamp for my projector.It probably would've took longer if I didn't check my tracking and had seen it hadn't been shipped yet in would still be sitting here .....but they had already charged me and that's when the warranty starts! The lamp came from a third party in Illinois I believe and when I opened the box ,the wire connecting the bulb to the housing wasn't even attached.I called electrified and they e-mailed me a return address label and they said they wouldn't charge me for return postage this time(How nice of them). I sent the bulb back the same day I got it.I checked the tracking and it got back to them on Mon.July 6th. I called on tues.July 7th to inquire about the refund and they said they would send it right out. I did not receive the money in my [redacted] account until Mon.July 13th.I will never do business there again! Beware of venders that get their merchandise from 3rd parties!
Complaint: [redacted]I am rejecting this response because:
The merchant is insisting that, somehow, the defective merchandise he sent to me must cost me money, I, the customer. This makes no sense and is plain dishonest. If it is not illegal, it should be. If the merchant does not recognize his wrong, and the Revdex.com cannot convince him to, I will, as a matter of principle albeit not of money, legally further pursue the matter legally with the State Customer protection services, as well as publicize it to the maximum of my ability.Sincerely,
[redacted]
The statements of the customer are quite close to what the sitaution was however one major point of issue is that when the first call was made to us regarding the unit it was already out of warranty. My customer service people always go the extra mile and since it was not long out...
of the time period they granted a "one time" final replacement for the defective at no charge. According to the customer this lamp was defective when received and perhaps it was or perhaps the television had other issues that we are not a[redacted] of like a bad ballast or power supply. However they were told at the time of our release of the replacement that we were doing it as a courtesy strictly in the name of customer service and would not able to offer any further service or replacement on this particular purchase. A request at this time for a refund is totally unreasonable as we only have a thirty day money back guarantee and the customer had used the item beyond the original warranty period before they even had an issue. We regret that we can offer no further assistance on this order.
I am sorry to have read the statement from the customer. We have been in business for over 32 years and pride ourselves on our follow through and customer service. In this particular case, the unit returned to us had none of the identifying marks or...
labels that we put on every item we selll. There are serial nuymebrs on the box, the unit and the bulb. Their is a warning label that states that all warranties will be void if it is removed for any reason.
All units that have origianl bulbs (which is what the customer purchased from us) are also stamped right on the bulb the original manuffactureres name which this did not have . None of these markings which we scrupulously put on the unit were present. I am not accusing the customer of any wrong doing. This may just be a simple accident of his reutrning his original product that was defective instead of the unit we sent to him. I do not know. I do know that the unit we received was not the unit we sent to him. If he wishes to resend the proper unit we will be more than happy to handle the warranty replcaement. I am always available if he wishes to dicuss this personally but the action taken by our customer service people and reviewed by me seems totally correct and appropriate considering the situation.
thank you,
James S[redacted]
Vice President
Electrified Discounters Inc.
We are truly sorry for the confusion that Ms [redacted] has experienced. I believe it stems from her misreading our policy. The situation is exactly as she stated it. We did replace the bulbs to her when they were defecive for the period of the warranty. As she states, and quite correctly, our...
warranty is "All [redacted] items come with a 30 day refund guarantee and a 150 day replacement warranty from the original date of purchase. " She then goes on to say that nowhere does it state that it does not, in her terms, "roll over". However she is not reading the last six words of the statement she quotes. "from the original date of purchase." this clearly states that the warranty starts from day one and does not go beyond the period stated. Had she requested a refund during the first thirty days we would have complied with no questions asked. We did as she requested and replaced defective lamps undet the warranty. I am willing to refund her the addititonal shipping charges she encountered as a gesture of good will. She need only forward me a receipt for the shipping charge and we will refund that amount. Freight costs to return the replacements to her were already paid by us. We are sorry for her issue but take great pride in our 31 years in business and always trying to resolve issues fairly. In this case I recognize she is not happy and am willing to ease some of that cost by refunding her freight.J[redacted]Electrified Discoutners Inc
I ordered a [redacted] E-Series Replacement Lamp from Electrified.com. The lamp arrived in a timely fashion. I had the Media company that installed my media system install the lamp. The lamp is defective. I paid $69 + $13.54 shipping for the lamp. I called Electified.com to return the defective lamp and was told that I would not be reimbursed for any shipping charges. I was also told they would not pay for the now required 2nd service charge from my media company to install another lamp. So in total I am out $27.08 for shipping plus $135 for another service call. A total of $162.08 and I still do not have a working projector. I will not use this company again!!!
I ordered a replacement lamp for my [redacted] TV and It came in the box defective. The lamp did short out on the lead contacts and this company refused to change out lamp under warranty and I received it 24 hours ago. Do not buy from this company they will take your money and not do anything to help the customer.
We are sorry to hear that the customer had a major issue with their TV that caused a fire. We do not believe that is was caused by the lamp. The lamp he purchased is our biggest selling lamp for most of the 7 years that we have been selling lamps and have never had an...
issue with it or any other lamp that we sell causing a fire. There are many parts to a TV that can cause issues. We had already sent him 2 other lamps that he had problems with in his TV which shows that the issue could be with his TV and not the lamp. We do show on our website under the terms and conditions the following: Electrified shall not be liable or responsible for any damages caused by any defects in material or workmanship of any of the Products, including but not limited to any consequential, incidental or special damages.
Under the circumstances and out of courtesy we did go ahead and give him a full refund for the lamp on 5/11/16. We do not believe that we should be responsible to give him any other compensation. All of our lamps are the highest quality generic lamps on the market and they are all tested before they are shipped to us.
My recent experience with Electrified was horrible.First it took 4 days to ship out my replacement lamp for my projector.It probably would've took longer if I didn't check my tracking and had seen it hadn't been shipped yet in would still be sitting here .....but they had already charged me and that's when the warranty starts! The lamp came from a third party in Illinois I believe and when I opened the box ,the wire connecting the bulb to the housing wasn't even attached.I called electrified and they e-mailed me a return address label and they said they wouldn't charge me for return postage this time(How nice of them). I sent the bulb back the same day I got it.I checked the tracking and it got back to them on Mon.July 6th. I called on tues.July 7th to inquire about the refund and they said they would send it right out. I did not receive the money in my [redacted] account until Mon.July 13th.I will never do business there again! Beware of venders that get their merchandise from 3rd parties!
Complaint: [redacted]I am rejecting this response because:
The merchant is insisting that, somehow, the defective merchandise he sent to me must cost me money, I, the customer. This makes no sense and is plain dishonest. If it is not illegal, it should be. If the merchant does not recognize his wrong, and the Revdex.com cannot convince him to, I will, as a matter of principle albeit not of money, legally further pursue the matter legally with the State Customer protection services, as well as publicize it to the maximum of my ability.Sincerely,
[redacted]
The statements of the customer are quite close to what the sitaution was however one major point of issue is that when the first call was made to us regarding the unit it was already out of warranty. My customer service people always go the extra mile and since it was not long out...
of the time period they granted a "one time" final replacement for the defective at no charge. According to the customer this lamp was defective when received and perhaps it was or perhaps the television had other issues that we are not a[redacted] of like a bad ballast or power supply. However they were told at the time of our release of the replacement that we were doing it as a courtesy strictly in the name of customer service and would not able to offer any further service or replacement on this particular purchase. A request at this time for a refund is totally unreasonable as we only have a thirty day money back guarantee and the customer had used the item beyond the original warranty period before they even had an issue. We regret that we can offer no further assistance on this order.
I am sorry to have read the statement from the customer. We have been in business for over 32 years and pride ourselves on our follow through and customer service. In this particular case, the unit returned to us had none of the identifying marks or...
labels that we put on every item we selll. There are serial nuymebrs on the box, the unit and the bulb. Their is a warning label that states that all warranties will be void if it is removed for any reason.
All units that have origianl bulbs (which is what the customer purchased from us) are also stamped right on the bulb the original manuffactureres name which this did not have . None of these markings which we scrupulously put on the unit were present. I am not accusing the customer of any wrong doing. This may just be a simple accident of his reutrning his original product that was defective instead of the unit we sent to him. I do not know. I do know that the unit we received was not the unit we sent to him. If he wishes to resend the proper unit we will be more than happy to handle the warranty replcaement. I am always available if he wishes to dicuss this personally but the action taken by our customer service people and reviewed by me seems totally correct and appropriate considering the situation.
thank you,
James S[redacted]
Vice President
Electrified Discounters Inc.
We are truly sorry for the confusion that Ms [redacted] has experienced. I believe it stems from her misreading our policy. The situation is exactly as she stated it. We did replace the bulbs to her when they were defecive for the period of the warranty. As she states, and quite correctly, our...
warranty is "All [redacted] items come with a 30 day refund guarantee and a 150 day replacement warranty from the original date of purchase. " She then goes on to say that nowhere does it state that it does not, in her terms, "roll over". However she is not reading the last six words of the statement she quotes. "from the original date of purchase." this clearly states that the warranty starts from day one and does not go beyond the period stated. Had she requested a refund during the first thirty days we would have complied with no questions asked. We did as she requested and replaced defective lamps undet the warranty. I am willing to refund her the addititonal shipping charges she encountered as a gesture of good will. She need only forward me a receipt for the shipping charge and we will refund that amount. Freight costs to return the replacements to her were already paid by us. We are sorry for her issue but take great pride in our 31 years in business and always trying to resolve issues fairly. In this case I recognize she is not happy and am willing to ease some of that cost by refunding her freight.J[redacted]Electrified Discoutners Inc
I ordered a [redacted] E-Series Replacement Lamp from Electrified.com. The lamp arrived in a timely fashion. I had the Media company that installed my media system install the lamp. The lamp is defective. I paid $69 + $13.54 shipping for the lamp. I called Electified.com to return the defective lamp and was told that I would not be reimbursed for any shipping charges. I was also told they would not pay for the now required 2nd service charge from my media company to install another lamp. So in total I am out $27.08 for shipping plus $135 for another service call. A total of $162.08 and I still do not have a working projector. I will not use this company again!!!
I have no issue with the customer's complaint and will issue a full refund today. 04/22/2015
[redacted]
Vice President
Electrified Discounters Inc.
I ordered a replacement lamp for my [redacted] TV and It came in the box defective. The lamp did short out on the lead contacts and this company refused to change out lamp under warranty and I received it 24 hours ago. Do not buy from this company they will take your money and not do anything to help the customer.
Hello,
We are sorry to hear that the customer had a major issue with their TV that caused a fire. We do not believe that is was caused by the lamp. The lamp he purchased is our biggest selling lamp for most of the 7 years that we have been selling lamps and have never had an...
issue with it or any other lamp that we sell causing a fire. There are many parts to a TV that can cause issues. We had already sent him 2 other lamps that he had problems with in his TV which shows that the issue could be with his TV and not the lamp. We do show on our website under the terms and conditions the following: Electrified shall not be liable or responsible for any damages caused by any defects in material or workmanship of any of the Products, including but not limited to any consequential, incidental or special damages.
Under the circumstances and out of courtesy we did go ahead and give him a full refund for the lamp on 5/11/16. We do not believe that we should be responsible to give him any other compensation. All of our lamps are the highest quality generic lamps on the market and they are all tested before they are shipped to us.
Larry K[redacted]
Electrified Discounters