Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hi, We spoke to [redacted] and based on order history and as a courtesy issued a refund of $ [redacted] was satisfied with this outcomeIf for any reason [redacted] has any questions he can feel free to contact our customer service department at ###-###-#### during the hours of Monday through Saturday 9:00am to 5:30pmThank you, Andy B***
[redacted] In response to your letter regarding Customer Experience ID [redacted] New Vitality followed our standard policy and procedure with the customer as outlined below:As stated before in our previous response(s) enclosed below [redacted] would not have been able to avail the special promotion of just paying free shipping and handling for the product had she not agreed to terms of the promotionThe Sales representative would have advised her that she would have to place a onetime order and pay the full price for the productHowever, it was not so [redacted] clearly understood and agreed to the terms of the offer and as stated below, the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.) The Sales Representative also reiterate the terms of the offer at the end of the call (while wrapping up) and before providing an order confirmation number.Also, again we have not received the product back as of now and if and when we do receive the product back the refund would be processed accordingly based on our Return Guidelines given below[redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®She initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $for shippingand handling®; the order indicates the Customer accepted the offerThe Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee her a special promotion to receive all future shipments at a discounted priceAll customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales callIn addition to our phone line our Customer Service Department can be reached by email or standard mailCustomers are not signed up to participate in the Preferred Customer Program without their authorizationPreferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their orderWe reviewed our records and there was a second shipment that was charged and shipped on for a total of $including shipping and handling streaming from the above stated order before we received the request for cancelation/refundPer the Customer’s request her participation in our preferred shipping program has been canceled Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by ***If for any reason the customer is not satisfied within the allotted days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking feesHowever as a matter of customer service and extended courtesy we have issued a refund of $(less shipping and handling fee of $6.99) to the Customer’s [redacted] on filePlease find enclosed below the transaction date, amount and approval code for the refund of $39.95: [redacted] We have reviewed the recording and as stated above the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.)The refund was issued back to the same [redacted] on file ending in ***Please refer to the refund receipt that was attached with our initial response.We have not yet received the product back that [redacted] sent back to us as “Return to Sender” and there is no guarantee if or when we will receive this package backThe above stated refund was issued to [redacted] ***’s [redacted] as courtesy even before the product was returned to us and we are unable to issue any additional refunds.Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P***VP of MarketingNew Vitality [redacted] ***###-###-####
We spoke to the customer and advised we will be sending her replacement containers of the correct productWe also left a follow up message to explain what caused the error in placing the order on our website [redacted] If there are any further questions feel free to contact me at ###-###-####Thanks,Andy B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey called me and left a message to call them and I had dreturned their call to see what they found out from their I.Tpeople on why a credit card didnt work online and they never callede back.On the first call I got from them, he did tell me there are formulas of Ruby Reds and the OLD one is NOT to be offered anymoreSome customers that bought it in the past are grandfathered in to being able to get the old formula, if they like it better Sincerely, [redacted]
To whom it may concern, In regards to complaint for [redacted] , we have processed a refund in the amount of $and have advised the customer to return order to usIf for any reason the order is not received into our warehouse in the next days we will re-charge this customer the same amount of $Thank you, Customer Care [redacted]
Hi, This customer was refunded in full in the amount of $on October ***, All future orders haven been cancelledIf the customer has any further questions they can feel free to call our customer service department at ###-###-#### Mon-Sat 9:00am to 5:30pm Thanks, Andy B***
New Vitality (the
“Company” or “we”) received your inquiry dated November **, regarding a
complaint made by MrMiguel S*** (the “Customer”) concerning shipment not
received and monies pending to be refundedWe appreciate the opportunity to
respond to the Customer’s concerns.
After
several attempts to contact MrS*** went unsuccessful we have processed Mr
Miguel’s request and refunded the order in question the full amount of $Thank you for bringing this matter to our attention. We trust that this response addresses your
inquiry. Please let us know if you have
any further questionsTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]You have got to be kidding me!!
This is the same *** response as the firstI specifically told the man on the phone I DID NOT want any future shipments check your tapesThis is a scam!!!!!!!! I DID NOT authorize any chargesto my account except the initial one for $This company needs to get their act together and refund me immediately or I will see them in court!!!!!!!!!!!!!!! I have spoken to my credit card company and if I do not get a response from this company they will then get involved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has NOT made several attempts to reach meThey have my email address as well and I have not received any emails regarding this incident They are attempting to dismiss the concerns I have since they have failed to contact me regarding the billing issuesIf they would like to resolve this matter, they can send me an email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all as of this date 7-**-I have received no refundSecond When I was on the phone I explained to the gentleman that the product was for my father and I did Not want any further shipment to whichhe responded he would take care of that and no further shipments would comeThird I just received a package from this company Friday July ** which I did not open and sent back return to sender not orderedFourth why would I have to pay for shipping on a product I did NOT order?? I expect and demand a full refund for illegal charges not authorized to my account!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I spoke to *** *** *** this morning and advised her account is cancelled of all future continuities and the last order on June *** was refunded in full in the amount of $to her *** card ending in ***The matter is now closed on our end and if *** *** has any further questions she can feel free to call our Customer Service Dept at ###-###-#### during 8am to 5:30pm EST Monday through Saturday Thank you, Andy B***
Hello, In regards to *** *** *** concern over cost of shipping and handling of $we have gone ahead issued a refund of $to their MasterCard ending in ***We hope this will satisfy *** *** concernIf he has any further questions he can call customer service at
###-###-#### during the hours of 8am-5:30pm Monday through Saturday Thank you,Andy B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi, We spoke to [redacted] and based on order history and as a courtesy issued a refund of $79.90. [redacted] was satisfied with this outcome. If for any reason [redacted] has any questions he can feel free to contact our customer service department at ###-###-#### during the hours of...
Monday through Saturday 9:00am to 5:30pm. Thank you, Andy B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called me and left a message to call them and I had dreturned their call to see what they found out from their I.T. people on why a credit card didnt work online and they never callede back.On the first call I got from them, he did tell me there are 2 formulas of Ruby Reds and the OLD one is NOT to be offered anymore. Some customers that bought it in the past are grandfathered in to being able to get the old formula, if they like it better.
Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hi, We spoke to [redacted] and based on order history and as a courtesy issued a refund of $ [redacted] was satisfied with this outcomeIf for any reason [redacted] has any questions he can feel free to contact our customer service department at ###-###-#### during the hours of Monday through Saturday 9:00am to 5:30pmThank you, Andy B***
[redacted] In response to your letter regarding Customer Experience ID [redacted] New Vitality followed our standard policy and procedure with the customer as outlined below:As stated before in our previous response(s) enclosed below [redacted] would not have been able to avail the special promotion of just paying free shipping and handling for the product had she not agreed to terms of the promotionThe Sales representative would have advised her that she would have to place a onetime order and pay the full price for the productHowever, it was not so [redacted] clearly understood and agreed to the terms of the offer and as stated below, the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.) The Sales Representative also reiterate the terms of the offer at the end of the call (while wrapping up) and before providing an order confirmation number.Also, again we have not received the product back as of now and if and when we do receive the product back the refund would be processed accordingly based on our Return Guidelines given below[redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®She initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $for shippingand handling®; the order indicates the Customer accepted the offerThe Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee her a special promotion to receive all future shipments at a discounted priceAll customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales callIn addition to our phone line our Customer Service Department can be reached by email or standard mailCustomers are not signed up to participate in the Preferred Customer Program without their authorizationPreferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their orderWe reviewed our records and there was a second shipment that was charged and shipped on for a total of $including shipping and handling streaming from the above stated order before we received the request for cancelation/refundPer the Customer’s request her participation in our preferred shipping program has been canceled Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by ***If for any reason the customer is not satisfied within the allotted days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking feesHowever as a matter of customer service and extended courtesy we have issued a refund of $(less shipping and handling fee of $6.99) to the Customer’s [redacted] on filePlease find enclosed below the transaction date, amount and approval code for the refund of $39.95: [redacted] We have reviewed the recording and as stated above the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.)The refund was issued back to the same [redacted] on file ending in ***Please refer to the refund receipt that was attached with our initial response.We have not yet received the product back that [redacted] sent back to us as “Return to Sender” and there is no guarantee if or when we will receive this package backThe above stated refund was issued to [redacted] ***’s [redacted] as courtesy even before the product was returned to us and we are unable to issue any additional refunds.Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P***VP of MarketingNew Vitality [redacted] ***###-###-####
We spoke to the customer and advised we will be sending her replacement containers of the correct productWe also left a follow up message to explain what caused the error in placing the order on our website [redacted] If there are any further questions feel free to contact me at ###-###-####Thanks,Andy B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey called me and left a message to call them and I had dreturned their call to see what they found out from their I.Tpeople on why a credit card didnt work online and they never callede back.On the first call I got from them, he did tell me there are formulas of Ruby Reds and the OLD one is NOT to be offered anymoreSome customers that bought it in the past are grandfathered in to being able to get the old formula, if they like it better Sincerely, [redacted]
To whom it may concern, In regards to complaint for [redacted] , we have processed a refund in the amount of $and have advised the customer to return order to usIf for any reason the order is not received into our warehouse in the next days we will re-charge this customer the same amount of $Thank you, Customer Care [redacted]
Hi, This customer was refunded in full in the amount of $on October ***, All future orders haven been cancelledIf the customer has any further questions they can feel free to call our customer service department at ###-###-#### Mon-Sat 9:00am to 5:30pm Thanks, Andy B***
New Vitality (the
“Company” or “we”) received your inquiry dated November **, regarding a
complaint made by MrMiguel S*** (the “Customer”) concerning shipment not
received and monies pending to be refundedWe appreciate the opportunity to
respond to the Customer’s concerns.
After
several attempts to contact MrS*** went unsuccessful we have processed Mr
Miguel’s request and refunded the order in question the full amount of $Thank you for bringing this matter to our attention. We trust that this response addresses your
inquiry. Please let us know if you have
any further questionsTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]You have got to be kidding me!!
This is the same *** response as the firstI specifically told the man on the phone I DID NOT want any future shipments check your tapesThis is a scam!!!!!!!! I DID NOT authorize any chargesto my account except the initial one for $This company needs to get their act together and refund me immediately or I will see them in court!!!!!!!!!!!!!!! I have spoken to my credit card company and if I do not get a response from this company they will then get involved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has NOT made several attempts to reach meThey have my email address as well and I have not received any emails regarding this incident They are attempting to dismiss the concerns I have since they have failed to contact me regarding the billing issuesIf they would like to resolve this matter, they can send me an email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all as of this date 7-**-I have received no refundSecond When I was on the phone I explained to the gentleman that the product was for my father and I did Not want any further shipment to whichhe responded he would take care of that and no further shipments would comeThird I just received a package from this company Friday July ** which I did not open and sent back return to sender not orderedFourth why would I have to pay for shipping on a product I did NOT order?? I expect and demand a full refund for illegal charges not authorized to my account!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I spoke to *** *** *** this morning and advised her account is cancelled of all future continuities and the last order on June *** was refunded in full in the amount of $to her *** card ending in ***The matter is now closed on our end and if *** *** has any further questions she can feel free to call our Customer Service Dept at ###-###-#### during 8am to 5:30pm EST Monday through Saturday Thank you, Andy B***
Hello, In regards to *** *** *** concern over cost of shipping and handling of $we have gone ahead issued a refund of $to their MasterCard ending in ***We hope this will satisfy *** *** concernIf he has any further questions he can call customer service at
###-###-#### during the hours of 8am-5:30pm Monday through Saturday Thank you,Andy B***
As per customer's request we have gone ahead and cancelled his monthly subscription Thanks,Andy B***
Hello, This customer was refunded in full for the amount disputed $The customer was satisfied with this resolution Thanks,Andy B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi, We spoke to [redacted] and based on order history and as a courtesy issued a refund of $79.90. [redacted] was satisfied with this outcome. If for any reason [redacted] has any questions he can feel free to contact our customer service department at ###-###-#### during the hours of...
Monday through Saturday 9:00am to 5:30pm. Thank you, Andy B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called me and left a message to call them and I had dreturned their call to see what they found out from their I.T. people on why a credit card didnt work online and they never callede back.On the first call I got from them, he did tell me there are 2 formulas of Ruby Reds and the OLD one is NOT to be offered anymore. Some customers that bought it in the past are grandfathered in to being able to get the old formula, if they like it better.
Sincerely, [redacted]