Revdex.com:I receive an e-mail confirmation regarding the refund - I did not get the refund yet.
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com[redacted] [redacted] [redacted]July **, 2015Dear [redacted],In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below: New Vitality is a Direct...
Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date ofdelivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. Free offers require the customer to purchase shipping and handling. There is no charge for the product. Customers are responsible for all shipping and handling fees which are non-refundable. [redacted] placed the original order with us on 04/**/2015 to be charged and shipped out on 06/**/2015 with Sales Representative. The order included the special promotion for a buy 2 get 1 free offer of one of our product Super Beta Prostate® along with a free bottle of Vitamin B12 for a total of $89.85. As an added bonus the Sales Representative offered [redacted] a free month supply of one of our other products Multivescence® at no additional charge. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee him a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $36.94 including shipping and handling streaming from the above stated order before we received the request for cancelation/refund. Per [redacted]’s conversation with one of our Customer Service Representative on 07/**/2015, his participation in our preferred shipping program was canceled and as extended courtesy we issued a refund of $29.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] account on file. Please find enclosed below the transaction date, amount and approval code for the refund of $29.95:Transaction Date: 07/**/2015Transaction ID: [redacted]Transaction Amount: $29.95Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of MarketingNew Vitality[redacted]###-###-####
[redacted]In response to your letter regarding Customer Experience ID [redacted] New Vitality followed our standard policy and procedure with the customer as outlined below:As stated before in our previous response(s) enclosed below. [redacted] would not have been able to avail the special promotion of just paying free shipping and handling for the product had she not agreed to terms of the promotion. The Sales representative would have advised her that she would have to place a onetime order and pay the full price for the product. However, it was not so. [redacted] clearly understood and agreed to the terms of the offer and as stated below, the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.) The Sales Representative also reiterate the terms of the offer at the end of the call (while wrapping up) and before providing an order confirmation number.Also, again we have not received the product back as of now and if and when we do receive the product back the refund would be processed accordingly based on our Return Guidelines given below.[redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®. She initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $6.99 for shippingand handling®; the order indicates the Customer accepted the offer. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee her a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $46.94 including shipping and handling streaming from the above stated order before we received the request for cancelation/refund. Per the Customer’s request her participation in our preferred shipping program has been canceled. Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. However as a matter of customer service and extended courtesy we have issued a refund of $39.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] on file. Please find enclosed below the transaction date, amount and approval code for the refund of $39.95:[redacted]We have reviewed the recording and as stated above the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.)The refund was issued back to the same [redacted] on file ending in [redacted]. Please refer to the refund receipt that was attached with our initial response.We have not yet received the product back that [redacted] sent back to us as “Return to Sender” and there is no guarantee if or when we will receive this package back. The above stated refund was issued to [redacted]’s [redacted] as courtesy even before the product was returned to us and we are unable to issue any additional refunds.Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of MarketingNew Vitality[redacted]###-###-####
Hi [redacted], We've made several attempts to contact this customer but have had no success. They can feel free to reach us at ###-###-#### during the hours of 8:00 AM - 5:30 PM EST M-S. Thanks, Andy
We spoke to the customer and advised we will be sending her replacement containers of the correct product. We also left a follow up message to explain what caused the error in placing the order on our website [redacted] If there are any further questions feel free to contact me at...
To whom it may concern, In regards to complaint for [redacted], we have processed a refund in the amount of $286.01 and have advised the customer to return order to us. If for any reason the order is not received into our warehouse in the next 30 days we will re-charge this customer the...
same amount of $286.01. Thank you, Customer Care [redacted]
Hi, As per complaint, we have issued a refund of $6.99 to [redacted]'s [redacted] card ending in [redacted]. If [redacted] has any further questions, they can feel free to contact our customer service department at ###-###-####. Thank you, Andy B[redacted]
Revdex.com:I receive an e-mail confirmation regarding the refund - I did not get the refund yet.
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com[redacted] [redacted] [redacted]July **, 2015Dear [redacted],In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below: New Vitality is a Direct...
Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date ofdelivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. Free offers require the customer to purchase shipping and handling. There is no charge for the product. Customers are responsible for all shipping and handling fees which are non-refundable. [redacted] placed the original order with us on 04/**/2015 to be charged and shipped out on 06/**/2015 with Sales Representative. The order included the special promotion for a buy 2 get 1 free offer of one of our product Super Beta Prostate® along with a free bottle of Vitamin B12 for a total of $89.85. As an added bonus the Sales Representative offered [redacted] a free month supply of one of our other products Multivescence® at no additional charge. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee him a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $36.94 including shipping and handling streaming from the above stated order before we received the request for cancelation/refund. Per [redacted]’s conversation with one of our Customer Service Representative on 07/**/2015, his participation in our preferred shipping program was canceled and as extended courtesy we issued a refund of $29.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] account on file. Please find enclosed below the transaction date, amount and approval code for the refund of $29.95:Transaction Date: 07/**/2015Transaction ID: [redacted]Transaction Amount: $29.95Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of MarketingNew Vitality[redacted]###-###-####
[redacted]In response to your letter regarding Customer Experience ID [redacted] New Vitality followed our standard policy and procedure with the customer as outlined below:As stated before in our previous response(s) enclosed below. [redacted] would not have been able to avail the special promotion of just paying free shipping and handling for the product had she not agreed to terms of the promotion. The Sales representative would have advised her that she would have to place a onetime order and pay the full price for the product. However, it was not so. [redacted] clearly understood and agreed to the terms of the offer and as stated below, the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.) The Sales Representative also reiterate the terms of the offer at the end of the call (while wrapping up) and before providing an order confirmation number.Also, again we have not received the product back as of now and if and when we do receive the product back the refund would be processed accordingly based on our Return Guidelines given below.[redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®. She initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $6.99 for shippingand handling®; the order indicates the Customer accepted the offer. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee her a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $46.94 including shipping and handling streaming from the above stated order before we received the request for cancelation/refund. Per the Customer’s request her participation in our preferred shipping program has been canceled. Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. However as a matter of customer service and extended courtesy we have issued a refund of $39.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] on file. Please find enclosed below the transaction date, amount and approval code for the refund of $39.95:[redacted]We have reviewed the recording and as stated above the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.)The refund was issued back to the same [redacted] on file ending in [redacted]. Please refer to the refund receipt that was attached with our initial response.We have not yet received the product back that [redacted] sent back to us as “Return to Sender” and there is no guarantee if or when we will receive this package back. The above stated refund was issued to [redacted]’s [redacted] as courtesy even before the product was returned to us and we are unable to issue any additional refunds.Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of MarketingNew Vitality[redacted]###-###-####
Hi [redacted], We've made several attempts to contact this customer but have had no success. They can feel free to reach us at ###-###-#### during the hours of 8:00 AM - 5:30 PM EST M-S. Thanks, Andy
We spoke to the customer and advised we will be sending her replacement containers of the correct product. We also left a follow up message to explain what caused the error in placing the order on our website [redacted] If there are any further questions feel free to contact me at...
###-###-####Thanks,Andy B[redacted]
To whom it may concern, In regards to complaint for [redacted], we have processed a refund in the amount of $286.01 and have advised the customer to return order to us. If for any reason the order is not received into our warehouse in the next 30 days we will re-charge this customer the...
same amount of $286.01. Thank you, Customer Care [redacted]
Hi, As per complaint, we have issued a refund of $6.99 to [redacted]'s [redacted] card ending in [redacted]. If [redacted] has any further questions, they can feel free to contact our customer service department at ###-###-####. Thank you, Andy B[redacted]