Marc S Globerman, DDS

Yes, I heard back from Rebates international. That business is a joke and needs to be shut down. They are of NO HELP and said there was NOTHING they can do. What a crappy company and customer service. We had to contact Menards directly and threw a fit.  They sent out the rebate. We did receive...

(after 4 months!)

I am sorry that Ms [redacted] did not receive the rebate she expected. According to our records. the rebate was issued to her. However, the 11% price adjustment rebate that was in effect at the time of her purchase was not valid on items that were on sale at that time. I have contacted the rebate...

sponsor and have been advised that the discounts Ms [redacted] received on the sale items she purchased exceeded the amount of the rebate she is requesting. After recalculating Ms [redacted]' purchase, she did receive the correct amount for the rebate in question.We value Ms [redacted]' business and appreciate her understanding in this matter.Sincerely,[redacted]

I am sorry that Ms. Miller did not receive her rebate in a timely manner. It appears as though her initial submission was lost in the mail. We received a copy of the transactionfrom her on 12/4/15, her rebate was entered for payment that day. If it has not already arrived, it should be there within...

a few days.We believe Ms. Miller's complaint has been resolved.

I am sorry that Mr [redacted] is unhappy with the rebate program. Unfortunately, Mr [redacted] submitted his rebates using his previous address and they were returned to us by the post office. We sent a rebate certificate dated 10/14/16 (#[redacted]) and 10/27/16 (#[redacted]) for the total amount due on...

the purchases he was questioning. The rebate was processed during the allowable 6-8 week processing time.We appreciate Mr Skelton's patience and trust that this matter is now resolved.

Thank you for giving us the opportunity to respond to Mr [redacted] concerns.I am sorry that Mr. [redacted] did not receive the rebate he submitted. According to information we have regarding the rebate in question, it was issued to his address on 5/6/17 (Certificate #[redacted]). The first was voided and...

reissued on 6/21/17 (Certificate #[redacted]) when Mr [redacted] reported that he had not received the rebate. The second rebate was voided and reissued on 8/10/17 (Certificate #[redacted]). It was reissued again on 10/4/17 (Certificate #[redacted]).Once placed in the US Mail system, we have no control over speed or accuracy of delivery.We appreciate Mr. [redacted] patience in this matter.Sincerely,[redacted]

I am sorry that Mr. [redacted] is unhappy with the rebate program. The $0.82 rebate Mr [redacted] references in his complaint issued on a purchase dated 6/5/16 and was not for the transaction about which he was inquiring. We sent another rebate dated 9/20/16 (#[redacted]) for the total amounts due on the purchases he was questioning.We value Mr [redacted] business and trust that this matter is now resolved.Sincerely,[redacted]

Revdex.com:
I've alreadyI've already sent copies to them several times and the amount of $12,000 and they have never responded. They refused to call they refused to send an email back there's no way to communicate with them. If this does not get resolved I will be filing court papers this company thinks they can run people over and get away with it I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I am sorry that Ms [redacted] did not receive the 11% rebate as quickly as expected. The rebate was paid and sent to her address on 3/3/17 (#[redacted]). Since Ms [redacted] says she never received it, the original rebate certificate has been voided and a replacement was sent on 4/13/17 (#[redacted]).I...

trust this will resolve Ms [redacted] complaint.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am sorry that Mr. [redacted] is unhappy with a rebate he submitted for a purchase at Menards. I am sorry if there was any misunderstanding regarding our previous correspondence. We ask consumers to alloe 6-8 weeks from the final mailing date to receive their rebates. In this case, the final mailing...

date is 8/20/16. If Mr. [redacted] has not received his rebate by 10/15/16, we would appreciate hearing from him again.We appreciate Mr [redacted] understanding in this matter.Sincerely,[redacted] ManagerRebates International

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.I am sorry Mr. [redacted] did not receive the rebate that was sent to him. I am sure you understand that we have no control the mail. On 5/26/15 we sent the rebate to Mr. [redacted] at the address he provided to us...

certificate #[redacted]). If he feels it was stolen from the mail, we would respectfully suggest that he file a police report, since mail theft is a very serious crime. We are forwarding your correspondence, along with Mr. [redacted]'s file, to menards 'Security Department asking them to fully cooperate with any police investigation.We appreciate Mr. [redacted]'s cooperation in this matter.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  Thank you very much for updating me from the Revdex.com side.  Actually I received a response from Rebates International (actually the rebate check) last week.  I thought it was because the Revdex.com had contacted the company, regardless I am giving you all credit for getting me the money.  I appreciate the fact that you stepped in for me.  So you can update my file to show that Rebate International responded and eventually mailed me my check.  Regards,
[redacted]

I am sorry that Mr. [redacted] is unhappy with our sponsor's rebate program. We make every effort to comply with every rebate request. We did issue certificate #[redacted] on 5/18/16. That certificate has been voided and a replacement has been issued. Also, we have honored Mr. [redacted] request for all...

the $80.00 rebate from 2011.We trust that this will resolve Mr [redacted] complaint.Sincerely,[redacted]
Rebate International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  Regarding this complaint, they did respond to me (only after I filed a complaint with Revdex.com).  It has been resolved to my satisfaction, so you can close the complaint.Thank you for your assistance!  Sometimes all it takes is a little “publicity”…..Sincerely,[redacted]Regards,
[redacted]

I am sorry that Ms [redacted] is unhappy with the rebate program. The $18.81 rebate Ms [redacted] references in her letter was issued to her on 1/6/17, for purchases made on 11/16/16. Allowable rebate processing is 6-8 weeks from the final mailing date. We were notified that Ms [redacted] did not...

receive her rebate, so it was voided and then reissued on 2/7/17 (certificate number [redacted]). If the reissued rebate has not been received, please ask Ms [redacted] to verify her mailing address, before we can reissue it again.we appreciate Ms Heidelburg's patience and trust that this matter can be closed at this time.Sincerely,[redacted]

I am sorry that Ms [redacted] was unhappy that she did not receive the rebate as quickly as she expected. Unfortunately, there was a return/repurchase made that affected Ms [redacted]'s rebate. Upon receiving the correct transaction information for the replacement order, she was issued the rebate she was due. I...

believe this file can be closed.We appreciate Ms [redacted]'s understanding in this matter.Sincerely,[redacted]

From: [redacted]Date: Sat, May 30, 2015 at 4:53 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]Hello and Thank you for your assistance in this matter. Rebate International has sent us the rebate credits in the...

amount of 470.06. I am hereby asking for the dispute to be closed. Thanks Again, [redacted] and [redacted]

I am sorry that Ms [redacted] did not receive her rebate as quickly as expected. Her rebate has been entered for processing and should arrive within 10-14 business days.We appreciate Ms. [redacted] patience in this matter.Sincerely,Michelle Rehder

Thank you for the opportunity to respond to Ms. [redacted]s concerns.I am sorry that Ms. [redacted] did not receive her rebate when she expected it. We have a "target date" of 6-8 weeks from the final mailing date in which to process and issue rebates.The final mailing date for the rebate in question was...

6/20/15, eight weeks from that date was 8/15/15. The rebate was issued to Ms [redacted] on 8/12/15. Due to the enormous volume ofrebate submission during this rebate period, processing did take longer than usual. However, it was processed during the stated processing window.We are glad that Ms [redacted] took advantage of the rebate offer and appreciate her understanding in this matter.Sincerely,[redacted]