Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ CPAY has already closed this account with no fees as a courtesy onlyThere is no basis for this complaint
Central Payment is continuing to take money from my bank account even after I provided the forged contract and the Managing Partner agreed not to charge us based on the true contract Another withdrawal was made today in the amount of $ Other potential victims of this scheme should be aware of the deceitful practices of this Revdex.com “A+” accredited company How come my valid complaint is not available to clients researching Central Payment? [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ This merchant account was closed in AprilThe day cancellation notice was not sent to our office until MarchOur office worked with ***, who is the signer of the account, and waived the NSF fees for the rejected monthsThis account was verified prior to entering in our system as a month termThe actual cancellation fee is $as was advised to [redacted] when she contacted our officeThis fee has failed and we did not collect itThe requested credit in the complaint for $does not account for the amount of the cancellation feeHowever, since those months were not used we are more than happy to apply it to the balance of the cancellation fee
[redacted] signed into a month to month contract on December 21st We received [redacted] ***'s letter on January 1st I have attached a copy of the contract [redacted] signed and agreed toOn this month to month contract you will see all rates and monthly fees she agreed to When [redacted] called in and spoke to our reps she advised she was canceling the account because she felt she had found better rates with another processor Central Payment reps explained to merchant that she was already on very competitive rates but we did advised that we will meet or beat any other proposal however [redacted] declined Central Payment advised we need a letter of cancellation that it can take up to days to close the account however there are no fees during that time unless she is using the services [redacted] did process until the 7th of January so she will owe funds for processingI have also attached the first and only billing statement on file showing that she was only charged centsPlease also look at contract showing the monthly fees merchant would be responsible for Please also see signature where merchant agreed to these terms Resolution Since there is no more active processing on the account we will expedite the closure of the accountI will also as a courtesy issue the $cents that she was charged in December and once her January statement comes out I will as a courtesy issue her the $statement fee even thought this was agreed to on the contract by [redacted] *** Since she has processed in January she will see a debit to her account for those fees but that will be the last debit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] signed into a month to month agreement with central payment on 6/28/ He started to use the services 9/30/however the merchant had insufficient funds for the amount of $and was also charged a $NSF we tried to collect the funds owed from [redacted] processing The total owed is $Through this merchants processing we have been able to collect $still leaving $owed for processing fees The merchant has been made aware of this by our collections department via collection notices [redacted] also has a [redacted] he has failed to returnPlease see break down that collections has applied to the below amounts to the $item $ 10/20$ 11/3$ 11/28$ 12/ResolutionAs a courtesy we will cease collection attempts for the remaining $in processing fees that merchant still owes us since he did not have the funds in his bank to pay for We will also close out his account and send him a shipping label at Central Payments cost so he can return the equipment that he owes central payment for The two piece of equipment are a [redacted] and a CPAY mobilePlease response so we can close out your account and contact collections and send a return label so you are not charged for the equipment
Per the conversation on 3/16/17, Central Payment reached out to [redacted] to advise he has no early termination fee and can keep equipment [redacted] understood and was Ok with resolution
Merchant called in on June to advise us that he needed assistance with updating his address on his receipt During this call, he was advised that everything had been updated on our end that we just need him to speak to one of our technical support representatives to help him update his terminal at his location Merchant declined any further assistance from Central Payment making it impossible for Central Payment to update his terminalThis was the last time we spoke to merchant since he declined any further assistance He has never advised us that he would like to cancel the account and that is why his account is still active with Central Payment Resolution If this merchant would like to cancel out his account we can assist him further with this request and as a courtesy since the merchant has put a stop payment on Central Payment we can remove him from collection attempts
Initial Business Response / [redacted] (1000, 8, 2015/05/01) */ This client is using the Revdex.com service with no causeThe customer contacted our office in April to let us know she was switching processors for lower ratesOur staff has offered assistance and has made the customer aware of the our Lifetime Price Match guarantee so that she still receive the same if not better rates than what she was proposedInstead of taking this offer a complaint was placed with the Revdex.comOur offer is on the table and we will be more than glad to assist if the customer permitsThis client entered a month agreement, which will be complete on 8/9/This client agreed to the terms and conditions of the agreement and further acknowledge and signed the attached addendum regarding the retraction of her previous processor's cancellation fee in the even the client does not honor the month term
Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ This account was terminated for non-payment in This customer was provided the proper cancellation instructions as well as the instructions on how to cancel a merchant account clearly outlined in the terms and conditionsNo cancellation was received by CPAYFuthermore, this customer's account has not affected her credit report
Initial Business Response / [redacted] (1000, 10, 2015/12/07) */ This consumer contacted our office to voice her concerns and her situation has already been handledThe consumer's account was already closed with no fees in November
Initial Business Response / [redacted] (1000, 11, 2015/10/05) */ This complaint has no meritCPAY does not take a "deposit" to set up an accountThe merchant agreed to a $Application and Setup fee at the start of his agreementThe account is cancelled and we did not apply the renewal cancellation fee Furthermore, CPAY has already issued a credit for the last month's of legitimate monthly fees as a courtesy only
Initial Business Response / [redacted] (1000, 11, 2015/06/15) */ This customer's account is closedThe merchant improperly terminated their account by placing a stop paymentThe account was not used because the customer chose to use an alternate processor insteadAs a courtesy we have cleared the owed balance on the account since the owed balance has no processing activity Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you
Mr [redacted] called in on 10/06/requesting to speak to the agent Tan Pham to find out cancellation procedures Central Payment Advised Mr [redacted] that we would contact his agent so that he could assist him furtherWe did not hear back from merchant until 2/2/at which time merchant asked if we had received his cancellation letter He was advised that the letter of cancellation was received on 1/12/and that that the account was set to be closed out thirty days from the date we received his letter Our central Payment agent advised at this time the later we received was in fact from the new processor and not from the merchantMerchant request fees back for November, December and January since he had not used the services Because we did not get the cancellation letter until 1/12/we offered to credit the merchant for January fees but declined because he felt he should receive two more monthsResolution As a courtesy we will cut a check for $dollars for non processing fees even thought the letter was not received until 1/12/ We do need this merchant to fill ot a W-form so we can cut him a checkWe just need the merchants email address so we can send this W-form to him so that he can fill it out and send back to my attention and a check will be sent to him
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: II did return the first machine that was sent to meThe salesman picked it up in person at my businessIt was the wrong CC machine that was not listed up my contract with central paymentTwo months later I received the correct machine and did my first charge on it Sept7th and have used it every month since including yesterday March 1stAll of the CC charges made on the machine have not been paid to my businessCentral Payment even filed a 1099-K with the IR that I have received a gross amount of $which is a falsified claim to the deptof treasuryCentral payment has received all monthly invoice payments thru ACH debit from my BofA business account, paid in full each and every month Sincerely, [redacted] ***
Central Payment has not received any calls from this consumerOur accounts log each and every time an account is accessed or when a merchant calls about their service, even if there are no changes made to the account, the log indicates who accessed the account, when and timePrior to this complaint there the only time the accounts was accessed by a person was when recording the return of the equipment on 9/13/16, and prior to that the account was accessed on 4/1/regarding activationThe complaint states that CPAY charges even when service is not rendered, however, service has been made available to the merchant, even though they have decided not to use it, the service has been availableAs a courtesy we have closed this merchant's account without a cancellation letter
Central Payment reviewed this compliant, we have since spoken to the merchant and apologized about the experience he had with our Customer Service DepartmentSome of our contract do auto renew for two years after the initial terms of the contract are overThis is indicated on the third page of the application under the schedule of feesHowever, we have agreed to issue a credit back to the merchant for $since he did fulfill his initial termsThe merchant is satisfied with the outcome and thanked us
On 10/6/17, ***t had transactions authorized for the overall amount of $54,owned by the same clientThere were multiple attempts made on different cards for different amounts including some declined transaction until they were able to successfully run a total amount of $54,Any processing company, would have notice these numerous declines and would handle the same way as Central PaymentDue to the amount and declines of numerous attempts when trying different amounts, it was reported to our Risk department as a red flagAs stated on Terms & Conditions, for the merchant’s protection, when a sale is flagged as Risky, funds will be on hold until further investigationAttached file is ***t’s agreementOn pageof the agreement, we request an average ticket amount to summarize what the highest sale amount the business usually runs so as a processing company we protect our merchants from unusual transactions On 10/09/17, Central Payment reached out to ***t and requested any documentation regarding the transaction for further reviewOur Risk department advised due to the sale amount, numerous attempts, and ***t’s processing history not supporting as a usual amount, we advised to refund the customer and accept a cashier check or have funds held for days to prevent any Chargebacks***t’s husband [redacted] agreed to have funds heldAfter days of funds being held, on 11/28/Our Risk management spoke to ***t’s daughter***t’s daughter requested immediate action to have funds released but was advised it was agreed to keep funds on holdAs a courtesy, Central Payment agreed to release in days instead of daysThe set released date is January 6,
This complaint has no merit [redacted] is not a signer for this merchant accountHe contacted our Customer Service department on 1/29/to ask about cancellation of the accountAt this point our representatives tried to assist asking why it is he wanted to cancel and the response was that it really doesn't matterWe provided the cancellation information and stated that we ask for a day notice of cancellation and was further asked to have the equipment returnedHe stated that his local representative had taken the equipment, later admitted that he was still in possession of the equipmentCPAY expedited the closure of the account to 2/15/
Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ CPAY has already closed this account with no fees as a courtesy onlyThere is no basis for this complaint
Central Payment is continuing to take money from my bank account even after I provided the forged contract and the Managing Partner agreed not to charge us based on the true contract Another withdrawal was made today in the amount of $ Other potential victims of this scheme should be aware of the deceitful practices of this Revdex.com “A+” accredited company How come my valid complaint is not available to clients researching Central Payment? [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ This merchant account was closed in AprilThe day cancellation notice was not sent to our office until MarchOur office worked with ***, who is the signer of the account, and waived the NSF fees for the rejected monthsThis account was verified prior to entering in our system as a month termThe actual cancellation fee is $as was advised to [redacted] when she contacted our officeThis fee has failed and we did not collect itThe requested credit in the complaint for $does not account for the amount of the cancellation feeHowever, since those months were not used we are more than happy to apply it to the balance of the cancellation fee
[redacted] signed into a month to month contract on December 21st We received [redacted] ***'s letter on January 1st I have attached a copy of the contract [redacted] signed and agreed toOn this month to month contract you will see all rates and monthly fees she agreed to When [redacted] called in and spoke to our reps she advised she was canceling the account because she felt she had found better rates with another processor Central Payment reps explained to merchant that she was already on very competitive rates but we did advised that we will meet or beat any other proposal however [redacted] declined Central Payment advised we need a letter of cancellation that it can take up to days to close the account however there are no fees during that time unless she is using the services [redacted] did process until the 7th of January so she will owe funds for processingI have also attached the first and only billing statement on file showing that she was only charged centsPlease also look at contract showing the monthly fees merchant would be responsible for Please also see signature where merchant agreed to these terms Resolution Since there is no more active processing on the account we will expedite the closure of the accountI will also as a courtesy issue the $cents that she was charged in December and once her January statement comes out I will as a courtesy issue her the $statement fee even thought this was agreed to on the contract by [redacted] *** Since she has processed in January she will see a debit to her account for those fees but that will be the last debit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] signed into a month to month agreement with central payment on 6/28/ He started to use the services 9/30/however the merchant had insufficient funds for the amount of $and was also charged a $NSF we tried to collect the funds owed from [redacted] processing The total owed is $Through this merchants processing we have been able to collect $still leaving $owed for processing fees The merchant has been made aware of this by our collections department via collection notices [redacted] also has a [redacted] he has failed to returnPlease see break down that collections has applied to the below amounts to the $item $ 10/20$ 11/3$ 11/28$ 12/ResolutionAs a courtesy we will cease collection attempts for the remaining $in processing fees that merchant still owes us since he did not have the funds in his bank to pay for We will also close out his account and send him a shipping label at Central Payments cost so he can return the equipment that he owes central payment for The two piece of equipment are a [redacted] and a CPAY mobilePlease response so we can close out your account and contact collections and send a return label so you are not charged for the equipment
Per the conversation on 3/16/17, Central Payment reached out to [redacted] to advise he has no early termination fee and can keep equipment [redacted] understood and was Ok with resolution
Merchant called in on June to advise us that he needed assistance with updating his address on his receipt During this call, he was advised that everything had been updated on our end that we just need him to speak to one of our technical support representatives to help him update his terminal at his location Merchant declined any further assistance from Central Payment making it impossible for Central Payment to update his terminalThis was the last time we spoke to merchant since he declined any further assistance He has never advised us that he would like to cancel the account and that is why his account is still active with Central Payment Resolution If this merchant would like to cancel out his account we can assist him further with this request and as a courtesy since the merchant has put a stop payment on Central Payment we can remove him from collection attempts
Initial Business Response / [redacted] (1000, 8, 2015/05/01) */ This client is using the Revdex.com service with no causeThe customer contacted our office in April to let us know she was switching processors for lower ratesOur staff has offered assistance and has made the customer aware of the our Lifetime Price Match guarantee so that she still receive the same if not better rates than what she was proposedInstead of taking this offer a complaint was placed with the Revdex.comOur offer is on the table and we will be more than glad to assist if the customer permitsThis client entered a month agreement, which will be complete on 8/9/This client agreed to the terms and conditions of the agreement and further acknowledge and signed the attached addendum regarding the retraction of her previous processor's cancellation fee in the even the client does not honor the month term
Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ This account was terminated for non-payment in This customer was provided the proper cancellation instructions as well as the instructions on how to cancel a merchant account clearly outlined in the terms and conditionsNo cancellation was received by CPAYFuthermore, this customer's account has not affected her credit report
Initial Business Response / [redacted] (1000, 10, 2015/12/07) */ This consumer contacted our office to voice her concerns and her situation has already been handledThe consumer's account was already closed with no fees in November
Initial Business Response / [redacted] (1000, 11, 2015/10/05) */ This complaint has no meritCPAY does not take a "deposit" to set up an accountThe merchant agreed to a $Application and Setup fee at the start of his agreementThe account is cancelled and we did not apply the renewal cancellation fee Furthermore, CPAY has already issued a credit for the last month's of legitimate monthly fees as a courtesy only
Initial Business Response / [redacted] (1000, 11, 2015/06/15) */ This customer's account is closedThe merchant improperly terminated their account by placing a stop paymentThe account was not used because the customer chose to use an alternate processor insteadAs a courtesy we have cleared the owed balance on the account since the owed balance has no processing activity Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you
Mr [redacted] called in on 10/06/requesting to speak to the agent Tan Pham to find out cancellation procedures Central Payment Advised Mr [redacted] that we would contact his agent so that he could assist him furtherWe did not hear back from merchant until 2/2/at which time merchant asked if we had received his cancellation letter He was advised that the letter of cancellation was received on 1/12/and that that the account was set to be closed out thirty days from the date we received his letter Our central Payment agent advised at this time the later we received was in fact from the new processor and not from the merchantMerchant request fees back for November, December and January since he had not used the services Because we did not get the cancellation letter until 1/12/we offered to credit the merchant for January fees but declined because he felt he should receive two more monthsResolution As a courtesy we will cut a check for $dollars for non processing fees even thought the letter was not received until 1/12/ We do need this merchant to fill ot a W-form so we can cut him a checkWe just need the merchants email address so we can send this W-form to him so that he can fill it out and send back to my attention and a check will be sent to him
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: II did return the first machine that was sent to meThe salesman picked it up in person at my businessIt was the wrong CC machine that was not listed up my contract with central paymentTwo months later I received the correct machine and did my first charge on it Sept7th and have used it every month since including yesterday March 1stAll of the CC charges made on the machine have not been paid to my businessCentral Payment even filed a 1099-K with the IR that I have received a gross amount of $which is a falsified claim to the deptof treasuryCentral payment has received all monthly invoice payments thru ACH debit from my BofA business account, paid in full each and every month Sincerely, [redacted] ***
Central Payment has not received any calls from this consumerOur accounts log each and every time an account is accessed or when a merchant calls about their service, even if there are no changes made to the account, the log indicates who accessed the account, when and timePrior to this complaint there the only time the accounts was accessed by a person was when recording the return of the equipment on 9/13/16, and prior to that the account was accessed on 4/1/regarding activationThe complaint states that CPAY charges even when service is not rendered, however, service has been made available to the merchant, even though they have decided not to use it, the service has been availableAs a courtesy we have closed this merchant's account without a cancellation letter
Central Payment reviewed this compliant, we have since spoken to the merchant and apologized about the experience he had with our Customer Service DepartmentSome of our contract do auto renew for two years after the initial terms of the contract are overThis is indicated on the third page of the application under the schedule of feesHowever, we have agreed to issue a credit back to the merchant for $since he did fulfill his initial termsThe merchant is satisfied with the outcome and thanked us
On 10/6/17, ***t had transactions authorized for the overall amount of $54,owned by the same clientThere were multiple attempts made on different cards for different amounts including some declined transaction until they were able to successfully run a total amount of $54,Any processing company, would have notice these numerous declines and would handle the same way as Central PaymentDue to the amount and declines of numerous attempts when trying different amounts, it was reported to our Risk department as a red flagAs stated on Terms & Conditions, for the merchant’s protection, when a sale is flagged as Risky, funds will be on hold until further investigationAttached file is ***t’s agreementOn pageof the agreement, we request an average ticket amount to summarize what the highest sale amount the business usually runs so as a processing company we protect our merchants from unusual transactions On 10/09/17, Central Payment reached out to ***t and requested any documentation regarding the transaction for further reviewOur Risk department advised due to the sale amount, numerous attempts, and ***t’s processing history not supporting as a usual amount, we advised to refund the customer and accept a cashier check or have funds held for days to prevent any Chargebacks***t’s husband [redacted] agreed to have funds heldAfter days of funds being held, on 11/28/Our Risk management spoke to ***t’s daughter***t’s daughter requested immediate action to have funds released but was advised it was agreed to keep funds on holdAs a courtesy, Central Payment agreed to release in days instead of daysThe set released date is January 6,
This complaint has no merit [redacted] is not a signer for this merchant accountHe contacted our Customer Service department on 1/29/to ask about cancellation of the accountAt this point our representatives tried to assist asking why it is he wanted to cancel and the response was that it really doesn't matterWe provided the cancellation information and stated that we ask for a day notice of cancellation and was further asked to have the equipment returnedHe stated that his local representative had taken the equipment, later admitted that he was still in possession of the equipmentCPAY expedited the closure of the account to 2/15/