Initial Business Response /* (1000, 8, 2015/05/01) */
This client is using the Revdex.com service with no cause. The customer contacted our office in April to let us know she was switching processors for lower rates. Our staff has offered assistance and has made the customer aware of the our Lifetime...
Price Match guarantee so that she still receive the same if not better rates than what she was proposed. Instead of taking this offer a complaint was placed with the Revdex.com. Our offer is on the table and we will be more than glad to assist if the customer permits. This client entered a 36 month agreement, which will be complete on 8/9/16. This client agreed to the terms and conditions of the agreement and further acknowledge and signed the attached addendum regarding the retraction of her previous processor's cancellation fee in the even the client does not honor the 36 month term.
Initial Business Response /* (1000, 5, 2016/01/19) */
[redacted] contact CPAY's Customer Service department and made statements placed on this complaint. [redacted] decided to use an alternate company after signing the agreement and refused the assistance of our representatives and manager. This...
situation was already resolved days prior to the complaint being placed with the Revdex.com. As a courtesy only, CPAY closed the account without having presented any evidence of the allegations.
Initial Business Response /* (1000, 5, 2015/05/05) */
This merchant account was closed in April. The 30 day cancellation notice was not sent to our office until March. Our office worked with [redacted], who is the signer of the account, and waived the NSF fees for the rejected months. This account was...
verified prior to entering in our system as a 36 month term. The actual cancellation fee is $375 as was advised to [redacted] when she contacted our office. This fee has failed and we did not collect it. The requested credit in the complaint for $109.90 does not account for the amount of the cancellation fee. However, since those months were not used we are more than happy to apply it to the balance of the cancellation fee.
As of 12/4/2017, adjustments were made to the account to reflect lower pricing to what the agreement stated. The amount of $16.75 for November 2017 processing fees has been credited.
Initial Business Response /* (1000, 5, 2016/01/19) */
CPAY has not deceived the consumer with regards to the B-Notice or backup withholdings. Please refer to IRS website:
[redacted]
CPAY is always willing to work with our merchants and understand there are...
circumstances where exceptions to an agreement have to be made in favor of our client. The merchant executed the agreement which outlined all the business information that the consumer was able to review prior to signing the agreement. If there was a mistake in any of the information we do have the ability to rectify it, in this case the consumer's TIN.
Initial Business Response /* (1000, 11, 2016/01/27) */
As a courtesy CPAY agrees to reimburse $200 towards the consumer's cancellation fee. The credit has been issued to the account.
Initial Consumer Rebuttal /* (2000, 13, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response...
[redacted] entered into a month to month contract on 01/13/2016. I have attached a copy of the contract above please refer to page two were it stated EBT transaction fee is 0.25 cents. Central Payment at no time ever stated that EBT transactions would be free. We also sent out a...
CPAY mobile swiper which was delivered to merchants address and was signed for by merchant. Please see tracking number for your reference. Merchant was put into collections due to placing a stop payment with her bank after agreeing to all terms and conditions per the contract above. [redacted] ResolutionCentral Payment is willing to release merchant from collection amount as well as not require the CPAY mobile to be sent back. This is as a courtesy since Central Payment has done nothing wrong. Central Payment has upheld to all terms and conditions per the contract merchant agreed to.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. One half of each $95 fee equals $47.50 x 2 = $95. Please deposit funds to the bank account linked with our terminal. When funds are received I will consider this matter resolved. Thank you for your attention to this matter.Sincerely, [redacted]
Initial Business Response /* (1000, 10, 2015/12/07) */
This consumer contacted our office to voice her concerns and her situation has already been handled. The consumer's account was already closed with no fees in November.
Initial Business Response /* (1000, 13, 2015/06/15) */
This account is closed. The Early Termination Fee has failed from being collected however CPAY has waived the $550 cancellation fee as a courtesy and will not be rebilled. CPAY was not made aware that the customer's business closed until he...
informed our office at which time we initiated cancellation process.
Initial Consumer Rebuttal /* (2000, 15, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Central Payment has stated they have waived the $550 Early Termination Fee and it won't be rebilled. They also stated my account is closed, so I expect no further monthly charges to my checking account. I would have preferred to have all the monthly charges refunded to me, however I accept their response as long as no additional charges are processed.
Mr [redacted] called in on 10/06/2016 requesting to speak to the agent Tan Pham to find out cancellation procedures. Central Payment Advised Mr [redacted] that we would contact his agent so that he could assist him further. We did not hear back from merchant until 2/2/2017 at which time merchant...
asked if we had received his cancellation letter. He was advised that the letter of cancellation was received on 1/12/2017 and that that the account was set to be closed out thirty days from the date we received his letter. Our central Payment agent advised at this time the later we received was in fact from the new processor and not from the merchant. Merchant request fees back for November, December and January since he had not used the services. Because we did not get the cancellation letter until 1/12/2017 we offered to credit the merchant for January fees but declined because he felt he should receive two more months. Resolution As a courtesy we will cut a check for $75 dollars for non processing fees even thought the letter was not received until 1/12/2017. We do need this merchant to fill ot a W-9 form so we can cut him a check. We just need the merchants email address so we can send this W-9 form to him so that he can fill it out and send back to my attention and a check will be sent to him.
Merchant called in on June 2016 to advise us that he needed assistance with updating his address on his receipt. During this call, he was advised that everything had been updated on our end that we just need him to speak to one of our technical support representatives to help him update his...
terminal at his location. Merchant declined any further assistance from Central Payment making it impossible for Central Payment to update his terminal. This was the last time we spoke to merchant since he declined any further assistance. He has never advised us that he would like to cancel the account and that is why his account is still active with Central Payment.
Resolution
If this merchant would like to cancel out his account we can assist him further with this request and as a courtesy since the merchant has put a stop payment on Central Payment we can remove him from collection attempts.
Complaint: [redacted]I am rejecting this response because:
Central Payment continues to take money from my bank account for charges that are not valid. I would like my original contract returned in its original form. [redacted]
Central Payment has not received any calls from this consumer. Our accounts log each and every time an account is accessed or when a merchant calls about their service, even if there are no changes made to the account, the log indicates who accessed the account, when and time. Prior to this...
complaint there the only time the accounts was accessed by a person was when recording the return of the equipment on 9/13/16, and prior to that the account was accessed on 4/1/16 regarding activation. The complaint states that CPAY charges even when service is not rendered, however, service has been made available to the merchant, even though they have decided not to use it, the service has been available. As a courtesy we have closed this merchant's account without a cancellation letter.
Initial Business Response /* (1000, 10, 2016/01/11) */
We have reviewed Mr. [redacted]'s rates at the time he signed up versus his agreement and the rates did match. Mr. [redacted] did contact our office to speak with [redacted] as he mentioned. At that time the representative made a rate reduction to lower rates...
than his agreement states. The reduction occurred at the end of October. As a courtesy CPAY would like to offer a credit for the difference in fees going back to October 1st.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rate reduction is welcome but only addresses a portion of my grievance. I discussed, at length , with [redacted] the numerous other inappropriate or un-known charges to our account. I still would like these charges reversed in addition to the rate refund. Please call me directly if this these issues can be corrected. I still would like to cancel our service with C-Pay due to the lack of communication over these issues from your local representative and the company. Thank you for responding to this issue. [redacted].[redacted]
Final Business Response /* (4000, 14, 2016/01/26) */
CPAY has been in contact with Mr. [redacted]. We have gone over all fees he had questions about and have provided him with an accounting of the charges and credits that have been issued to his account. Mr. [redacted] also requested to have his rates re-evaluated and sent to him so he can review.
Ms. [redacted] has already returned the equipment and has submitted her cancellation letter. Her account is in the process of being closed. She has also confirmed she has received all funds.
Complaint: [redacted]
I am rejecting this response because:
II did return the first machine that was sent to me. The salesman picked it up in person at my business. It was the wrong CC machine that was not listed up my contract with central payment. Two months later I received the correct machine and did my first charge on it Sept. 7th and have used it every month since including yesterday March 1st. All of the CC charges made on the machine have not been paid to my business. Central Payment even filed a 1099-K with the IR that I have received a gross amount of $912.90 which is a falsified claim to the dept. of treasury. Central payment has received all monthly invoice payments thru ACH debit from my BofA business account, paid in full each and every month.
Sincerely,
[redacted]
Central Payment reviewed this compliant, we have since spoken to the merchant and apologized about the experience he had with our Customer Service Department. Some of our contract do auto renew for two years after the initial terms of the contract are over. This is indicated on the third page of the...
application under the schedule of fees. However, we have agreed to issue a credit back to the merchant for $300.00 since he did fulfill his initial terms. The merchant is satisfied with the outcome and thanked us.
Initial Business Response /* (1000, 12, 2015/07/08) */
We did not receive notice from the client that he wanted to cancel his credit card service until he notified our corporate office in Jan 2015. CPAY closed the account in February. There are no reported issues on the account and there are...
multiple records from our office attempting to contact the customer with no success. Even with [redacted] placing this complaint, CPAY attempted numerous times to contact the customer, unfortunately the voice mail continues to state that his voice mail box is full and cannot accept messages. CPAY is more than willing to assist the customer. He can reach Director of Call Center Operations, [redacted], directly.
Initial Consumer Rebuttal /* (3000, 14, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response continues to assume there was no contact before Jan 15. It ignores the documented and shared 3 attempts to cancel within the first 90 days. There are "no reported issues on the account" because the people on the phone did not report them. The phone records show otherwise.
While the claim is to have tried to reach me "multiple " and "numerous" times, I am as easy to reach as anyone. They have my business phone, which is answered during all business hours. I would be interested to have proof of how many "multiple" actually is. Email has not been utilized from their end.
Bottom line: I never used the service. I never received the machine needed to use the service. I documented and have phone records for the times within the first 90 days in which I contacted the company to cancel.
Before resorting to Revdex.com I communicated with the supervisor of Customer Service via the easily documented means of email. "I'll get back with you" is what was repeated again and again over the course of four months. Revdex.com has records of how many attempts it took them to get a response, as well.
I will be contacting the suggested Director as requested (though no contact information is provided), and hope to update saying they were "more than willing to assist the customer."
In all, I do not accept the response from the business because it ignores much of the content of the original complaint and deflects rather than addresses the problem.
Final Business Response /* (4000, 25, 2015/10/26) */
The consumer executed a merchant agreement for a 12 month period. He decided to break the contract prior to the expiration of the agreement. Despite his choice to break the agreement CPAY refunded the legitimate Early Termination Fee as a courtesy. In good faith CPAY is willing to refund an additional 2 months of legitimate monthly fees again, as a courtesy, if all matters are put to rest.
Final Consumer Response /* (4200, 27, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a courtesy, the company could prove good faith by reading and addressing the core of the complaint: I tried three times in the 90 day cancellation period to cancel. Each time I was told my sales rep was the only way to cancel and he would call me. There was no call from my sales rep. The third call, as the 90 day period was closing, the person on the phone emphasized the same point. I was not satisfied and pleaded for another way to cancel, she said there was no way other than through my sales rep. I asked for a complaint to be filed that the issue was not addressed, and to make a note on my account that I wanted to cancel.
Almost as if they were trained to stymie, it was not until after the 90 days that they told me all I had to do was write in.
In trying to resolve the issue post-90 days, I was told there was no record of my calls, and no notes on my account. I sent them my phone records with their number, dates of calls, and then was told they would get back with me. I asked for records from their end, and the possibility of the calls being recorded. No response.
Ignore and conquer has been the strategy this company has employed, never addressing the core issue, refusing to return my calls or emails, and then casting blame on me. I have shown due diligence for over a year, taking some form of action almost monthly to resolve the issue, but the core of the issue is not resolved.
The way it is, the company unjustly charged me almost $1000, refunded 500, and now is offering to "courteously" return a less than two hundred. From the initial deceptiveness of the original sales people to the deflective customer service, and to the lack of willingness to even address the complaint, I do not consider this case resolved.
My concern is that it seems like the sales people are trained to deceive, then the customer service trained to take any measure to make sure the account is not closed in the 90 day "guarantee" period, even if it means further deception (saying the sales rep is the only way to cancel), not leaving notes, and not making records of calls, even at the customer's explicit request. This is not ethical business, and I would hope they would go the distance to make sure the public knows that is not the strategy that they employ.
Initial Business Response /* (1000, 10, 2015/09/01) */
This account was terminated for non-payment in 2014. This customer was provided the proper cancellation instructions as well as the instructions on how to cancel a merchant account clearly outlined in the terms and conditions. No cancellation...
was received by CPAY. Futhermore, this customer's account has not affected her credit report.
Initial Business Response /* (1000, 8, 2015/05/01) */
This client is using the Revdex.com service with no cause. The customer contacted our office in April to let us know she was switching processors for lower rates. Our staff has offered assistance and has made the customer aware of the our Lifetime...
Price Match guarantee so that she still receive the same if not better rates than what she was proposed. Instead of taking this offer a complaint was placed with the Revdex.com. Our offer is on the table and we will be more than glad to assist if the customer permits. This client entered a 36 month agreement, which will be complete on 8/9/16. This client agreed to the terms and conditions of the agreement and further acknowledge and signed the attached addendum regarding the retraction of her previous processor's cancellation fee in the even the client does not honor the 36 month term.
Initial Business Response /* (1000, 5, 2016/01/19) */
[redacted] contact CPAY's Customer Service department and made statements placed on this complaint. [redacted] decided to use an alternate company after signing the agreement and refused the assistance of our representatives and manager. This...
situation was already resolved days prior to the complaint being placed with the Revdex.com. As a courtesy only, CPAY closed the account without having presented any evidence of the allegations.
Initial Business Response /* (1000, 5, 2015/05/05) */
This merchant account was closed in April. The 30 day cancellation notice was not sent to our office until March. Our office worked with [redacted], who is the signer of the account, and waived the NSF fees for the rejected months. This account was...
verified prior to entering in our system as a 36 month term. The actual cancellation fee is $375 as was advised to [redacted] when she contacted our office. This fee has failed and we did not collect it. The requested credit in the complaint for $109.90 does not account for the amount of the cancellation fee. However, since those months were not used we are more than happy to apply it to the balance of the cancellation fee.
As of 12/4/2017, adjustments were made to the account to reflect lower pricing to what the agreement stated. The amount of $16.75 for November 2017 processing fees has been credited.
Initial Business Response /* (1000, 5, 2016/01/19) */
CPAY has not deceived the consumer with regards to the B-Notice or backup withholdings. Please refer to IRS website:
[redacted]
CPAY is always willing to work with our merchants and understand there are...
circumstances where exceptions to an agreement have to be made in favor of our client. The merchant executed the agreement which outlined all the business information that the consumer was able to review prior to signing the agreement. If there was a mistake in any of the information we do have the ability to rectify it, in this case the consumer's TIN.
Initial Business Response /* (1000, 11, 2016/01/27) */
As a courtesy CPAY agrees to reimburse $200 towards the consumer's cancellation fee. The credit has been issued to the account.
Initial Consumer Rebuttal /* (2000, 13, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
[redacted] entered into a month to month contract on 01/13/2016. I have attached a copy of the contract above please refer to page two were it stated EBT transaction fee is 0.25 cents. Central Payment at no time ever stated that EBT transactions would be free. We also sent out a...
CPAY mobile swiper which was delivered to merchants address and was signed for by merchant. Please see tracking number for your reference. Merchant was put into collections due to placing a stop payment with her bank after agreeing to all terms and conditions per the contract above. [redacted] ResolutionCentral Payment is willing to release merchant from collection amount as well as not require the CPAY mobile to be sent back. This is as a courtesy since Central Payment has done nothing wrong. Central Payment has upheld to all terms and conditions per the contract merchant agreed to.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. One half of each $95 fee equals $47.50 x 2 = $95. Please deposit funds to the bank account linked with our terminal. When funds are received I will consider this matter resolved. Thank you for your attention to this matter.Sincerely, [redacted]
Initial Business Response /* (1000, 10, 2015/12/07) */
This consumer contacted our office to voice her concerns and her situation has already been handled. The consumer's account was already closed with no fees in November.
Initial Business Response /* (1000, 13, 2015/06/15) */
This account is closed. The Early Termination Fee has failed from being collected however CPAY has waived the $550 cancellation fee as a courtesy and will not be rebilled. CPAY was not made aware that the customer's business closed until he...
informed our office at which time we initiated cancellation process.
Initial Consumer Rebuttal /* (2000, 15, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Central Payment has stated they have waived the $550 Early Termination Fee and it won't be rebilled. They also stated my account is closed, so I expect no further monthly charges to my checking account. I would have preferred to have all the monthly charges refunded to me, however I accept their response as long as no additional charges are processed.
Mr [redacted] called in on 10/06/2016 requesting to speak to the agent Tan Pham to find out cancellation procedures. Central Payment Advised Mr [redacted] that we would contact his agent so that he could assist him further. We did not hear back from merchant until 2/2/2017 at which time merchant...
asked if we had received his cancellation letter. He was advised that the letter of cancellation was received on 1/12/2017 and that that the account was set to be closed out thirty days from the date we received his letter. Our central Payment agent advised at this time the later we received was in fact from the new processor and not from the merchant. Merchant request fees back for November, December and January since he had not used the services. Because we did not get the cancellation letter until 1/12/2017 we offered to credit the merchant for January fees but declined because he felt he should receive two more months. Resolution As a courtesy we will cut a check for $75 dollars for non processing fees even thought the letter was not received until 1/12/2017. We do need this merchant to fill ot a W-9 form so we can cut him a check. We just need the merchants email address so we can send this W-9 form to him so that he can fill it out and send back to my attention and a check will be sent to him.
Merchant called in on June 2016 to advise us that he needed assistance with updating his address on his receipt. During this call, he was advised that everything had been updated on our end that we just need him to speak to one of our technical support representatives to help him update his...
terminal at his location. Merchant declined any further assistance from Central Payment making it impossible for Central Payment to update his terminal. This was the last time we spoke to merchant since he declined any further assistance. He has never advised us that he would like to cancel the account and that is why his account is still active with Central Payment.
Resolution
If this merchant would like to cancel out his account we can assist him further with this request and as a courtesy since the merchant has put a stop payment on Central Payment we can remove him from collection attempts.
Complaint: [redacted]I am rejecting this response because:
Central Payment continues to take money from my bank account for charges that are not valid. I would like my original contract returned in its original form. [redacted]
Central Payment has not received any calls from this consumer. Our accounts log each and every time an account is accessed or when a merchant calls about their service, even if there are no changes made to the account, the log indicates who accessed the account, when and time. Prior to this...
complaint there the only time the accounts was accessed by a person was when recording the return of the equipment on 9/13/16, and prior to that the account was accessed on 4/1/16 regarding activation. The complaint states that CPAY charges even when service is not rendered, however, service has been made available to the merchant, even though they have decided not to use it, the service has been available. As a courtesy we have closed this merchant's account without a cancellation letter.
Initial Business Response /* (1000, 10, 2016/01/11) */
We have reviewed Mr. [redacted]'s rates at the time he signed up versus his agreement and the rates did match. Mr. [redacted] did contact our office to speak with [redacted] as he mentioned. At that time the representative made a rate reduction to lower rates...
than his agreement states. The reduction occurred at the end of October. As a courtesy CPAY would like to offer a credit for the difference in fees going back to October 1st.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rate reduction is welcome but only addresses a portion of my grievance. I discussed, at length , with [redacted] the numerous other inappropriate or un-known charges to our account. I still would like these charges reversed in addition to the rate refund. Please call me directly if this these issues can be corrected. I still would like to cancel our service with C-Pay due to the lack of communication over these issues from your local representative and the company. Thank you for responding to this issue. [redacted].[redacted]
Final Business Response /* (4000, 14, 2016/01/26) */
CPAY has been in contact with Mr. [redacted]. We have gone over all fees he had questions about and have provided him with an accounting of the charges and credits that have been issued to his account. Mr. [redacted] also requested to have his rates re-evaluated and sent to him so he can review.
Ms. [redacted] has already returned the equipment and has submitted her cancellation letter. Her account is in the process of being closed. She has also confirmed she has received all funds.
Complaint: [redacted]
I am rejecting this response because:
II did return the first machine that was sent to me. The salesman picked it up in person at my business. It was the wrong CC machine that was not listed up my contract with central payment. Two months later I received the correct machine and did my first charge on it Sept. 7th and have used it every month since including yesterday March 1st. All of the CC charges made on the machine have not been paid to my business. Central Payment even filed a 1099-K with the IR that I have received a gross amount of $912.90 which is a falsified claim to the dept. of treasury. Central payment has received all monthly invoice payments thru ACH debit from my BofA business account, paid in full each and every month.
Sincerely,
[redacted]
Central Payment reviewed this compliant, we have since spoken to the merchant and apologized about the experience he had with our Customer Service Department. Some of our contract do auto renew for two years after the initial terms of the contract are over. This is indicated on the third page of the...
application under the schedule of fees. However, we have agreed to issue a credit back to the merchant for $300.00 since he did fulfill his initial terms. The merchant is satisfied with the outcome and thanked us.
Initial Business Response /* (1000, 12, 2015/07/08) */
We did not receive notice from the client that he wanted to cancel his credit card service until he notified our corporate office in Jan 2015. CPAY closed the account in February. There are no reported issues on the account and there are...
multiple records from our office attempting to contact the customer with no success. Even with [redacted] placing this complaint, CPAY attempted numerous times to contact the customer, unfortunately the voice mail continues to state that his voice mail box is full and cannot accept messages. CPAY is more than willing to assist the customer. He can reach Director of Call Center Operations, [redacted], directly.
Initial Consumer Rebuttal /* (3000, 14, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response continues to assume there was no contact before Jan 15. It ignores the documented and shared 3 attempts to cancel within the first 90 days. There are "no reported issues on the account" because the people on the phone did not report them. The phone records show otherwise.
While the claim is to have tried to reach me "multiple " and "numerous" times, I am as easy to reach as anyone. They have my business phone, which is answered during all business hours. I would be interested to have proof of how many "multiple" actually is. Email has not been utilized from their end.
Bottom line: I never used the service. I never received the machine needed to use the service. I documented and have phone records for the times within the first 90 days in which I contacted the company to cancel.
Before resorting to Revdex.com I communicated with the supervisor of Customer Service via the easily documented means of email. "I'll get back with you" is what was repeated again and again over the course of four months. Revdex.com has records of how many attempts it took them to get a response, as well.
I will be contacting the suggested Director as requested (though no contact information is provided), and hope to update saying they were "more than willing to assist the customer."
In all, I do not accept the response from the business because it ignores much of the content of the original complaint and deflects rather than addresses the problem.
Final Business Response /* (4000, 25, 2015/10/26) */
The consumer executed a merchant agreement for a 12 month period. He decided to break the contract prior to the expiration of the agreement. Despite his choice to break the agreement CPAY refunded the legitimate Early Termination Fee as a courtesy. In good faith CPAY is willing to refund an additional 2 months of legitimate monthly fees again, as a courtesy, if all matters are put to rest.
Final Consumer Response /* (4200, 27, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a courtesy, the company could prove good faith by reading and addressing the core of the complaint: I tried three times in the 90 day cancellation period to cancel. Each time I was told my sales rep was the only way to cancel and he would call me. There was no call from my sales rep. The third call, as the 90 day period was closing, the person on the phone emphasized the same point. I was not satisfied and pleaded for another way to cancel, she said there was no way other than through my sales rep. I asked for a complaint to be filed that the issue was not addressed, and to make a note on my account that I wanted to cancel.
Almost as if they were trained to stymie, it was not until after the 90 days that they told me all I had to do was write in.
In trying to resolve the issue post-90 days, I was told there was no record of my calls, and no notes on my account. I sent them my phone records with their number, dates of calls, and then was told they would get back with me. I asked for records from their end, and the possibility of the calls being recorded. No response.
Ignore and conquer has been the strategy this company has employed, never addressing the core issue, refusing to return my calls or emails, and then casting blame on me. I have shown due diligence for over a year, taking some form of action almost monthly to resolve the issue, but the core of the issue is not resolved.
The way it is, the company unjustly charged me almost $1000, refunded 500, and now is offering to "courteously" return a less than two hundred. From the initial deceptiveness of the original sales people to the deflective customer service, and to the lack of willingness to even address the complaint, I do not consider this case resolved.
My concern is that it seems like the sales people are trained to deceive, then the customer service trained to take any measure to make sure the account is not closed in the 90 day "guarantee" period, even if it means further deception (saying the sales rep is the only way to cancel), not leaving notes, and not making records of calls, even at the customer's explicit request. This is not ethical business, and I would hope they would go the distance to make sure the public knows that is not the strategy that they employ.
Initial Business Response /* (1000, 10, 2015/09/01) */
This account was terminated for non-payment in 2014. This customer was provided the proper cancellation instructions as well as the instructions on how to cancel a merchant account clearly outlined in the terms and conditions. No cancellation...
was received by CPAY. Futhermore, this customer's account has not affected her credit report.