Complaint: [redacted] I am rejecting this response because: I have not received any form of communication or response from Marcus by Goldman other than their usual and consistent collection callsThey have my cell phone number, email, and addressThey have not used any of these forms of communication to contact me! They have not tried to correct this error at all! Sincerely, [redacted]
To Revdex.com, Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced complaint via the Revdex.com of Utah (“Revdex.com”) on January 2, GS Bank has investigated the customer’s complaint and appreciates the opportunity to respondThe customer, Ms***, called GS Bank on January 2, 2018, regarding her inability to log in and access her online account A contact center representative attempted to assist and troubleshoot the problem; unfortunately, the problem was not resolved during that call The customer called the following day, January 3, 2018, and, through a contact center representative’s assistance, successfully logged in and accessed her online account GS Bank has not received subsequent communication from the customerBased on the above details, we kindly request this complaint to be closed Sincerely, Marcus by Goldman Sachs
February 9, [redacted] Revdex.com Serving Utah WSSalt Lake City, UT Re: Complaint ID No [redacted] (Mr [redacted] ) Dear Ms***: Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank” or the “Bank”), received the above-referenced consumer correspondence via email from the Revdex.com Serving Utah (the “Revdex.com”) on February 1, (the “Revdex.com Correspondence”) We appreciate the opportunity to address the issues raised by the consumer, Mr [redacted] , (the “consumer”) and the Revdex.comThe consumer’s complaint references the timely disbursement of funds from a Certificate of Deposit held by his deceased father Prior to disbursing funds form an account to a beneficiary, the Bank requires the provision of documents and conducts a review of these documents to help ensure the funds are disbursed to the appropriate party GS Bank requests an initial set of documents that pertain to the deposit account, an original or certified copy of a death certificate and documents establishing estate administration authority A second set of documents is required from each beneficiary, including an affidavit of identity verification and tax documents According to our records, the consumer informed the Bank of the depositor’s passing in September 2017, and returned the first of set of required documents in December Shortly thereafter, the Bank forwarded the tax and identity documentation to the consumer and other beneficiaries for returnAn initial review of the returned documents determined that the beneficiaries needed to send revised versions of the tax forms and the identify verification documents from the beneficiaries New tax and identify verification documents were sent to the consumer and beneficiariesGS Bank received the consumer’s documents and disbursed funds to the consumer via check on February 6, Contact center representatives communicated with the other beneficiaries to confirm receipt of the new documents and provide instructions for next steps GS Bank is always disappointed to hear that consumer experiences inconvenience or service that was less than satisfactory We believe we have appropriately resolved the consumer’s complaint and trust that the information provided in this letter address the Revdex.com Correspondence Sincerely, Marcus by Goldman Sachs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I agreed to pay 14.99% interest therefore I want the agreed upon interest rate to comeout of each paymentMarcus is cheating meI'm filing a complaint with the cfpbI want it reported that Marcus will charge more than what has been agreed uponThese are shady business practicesI thought I'd get more from Goldman Sachs Sincerely, [redacted]
July 26, Better Business Bureau Servicing Utah W S Salt Lake City, UT Re: [redacted] (ID # [redacted] ) Dear [redacted] ***, Marcus by Goldman Sachs (“Marcus”) received the above-referenced consumer complaint from the Better Business Bureau (Revdex.com) via electronic communication on July 17, Marcus has investigated the consumer’s complaint and made an outbound call in an effort to assist the consumer with becoming currentUnfortunately, Marcus has not yet reached the consumer but, will continue to make reasonable efforts to contact, assist the consumer, and respond to the issue appropriately If you have any questions, please contact us toll-free at 1-844-MARCUS(627-2872), Monday to Saturday am to pm ET Sincerely, Advocacy Department Marcus by Goldman Sachs
October 2, Revdex.com Serving Utah WS Salt Lake City, UT RE: [redacted] (ID # [redacted] ) To Revdex.com, Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on September 22, GS Bank has investigated the consumer’s complaint and taken appropriate steps to resolve the matter The consumer, Ms [redacted] , called GS Bank on August 24, 2017, to pay off her loanA payoff quote was provided to the consumer as of the call date; however, the payment was made after the daily cutoff time and was not processed until the following dayAs a result, the consumer’s loan indicated a remaining balance of $The consumer subsequently paid this balance A GS Bank representative spoke with the consumer on or about September 18, 2017, regarding her account balanceAs a courtesy, on September 21, 2017, payment adjustments were made to the account to reflect a corrected payoff date of August 24, 2017, and a refund check in the amount of $was sent overnight on September 26, Correspondence (Exhibit A) detailing the steps taken and the paid off status was mailed to the consumer on September 29, Based on the above details, we kindly request this complaint to be closed Sincerely, Marcus by Goldman Sachs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my money back so you can close case Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
July 28,
RevDex.com Servicing Utah
W
S
Salt Lake
City, UT
Re: *** *** (ID #***)
Dear *** ***,
Marcus by Goldman Sachs (“Marcus”) received the
above-referenced consumer response from the Revdex.com (Revdex.com) via
electronic communication on July 27, Marcus by Goldman Sachs attempted to
reach the consumer via the consumer’s telephone number on record on July 25th
and July 26th
Correspondence requesting the consumer to contact us for a
resolution was also sent by email and United States Postal Service mail on July
26thThe consumer responded via email on July 27, An inbound
call is expected from the consumer today, July 28th
If you have any questions, please contact us toll-free at
1-844-MARCUS(627-2872), Monday to Saturday am to pm ET
Sincerely,
Advocacy
Department
Marcus by
Goldman Sachs
December 21,
Revdex.com Serving Utah
WS
Salt Lake City, UT
RE: *** (ID #***)
To Revdex.com,
Marcus by Goldman Sachs, a brand of
Goldman Sachs Bank USA
(“GS Bank”), received the above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on December 14, 2017.
GS Bank has investigated the customer’s complaint and appreciates the
opportunity to respond
The customer, Ms***, called GS Bank on November 9,
2017, regarding her eligibility for benefits under the Servicemembers Civil
Relief Act (SCRA). GS Bank evaluated the
customer’s request, but was unable to confirm her eligibility for benefits
under SCRA. The SCRA protects active
duty military servicemembers on pre-service debts when they are called to
active duty after opening an account.
Some benefits of the SCRA also extend to servicemembers’ spouses,
dependents and other persons subject to the obligations of servicemembers. Based
on our evaluation, the customer took her loan out on April 29, 2017, after her
spouse went on active duty on November 28, 2001.
GS Bank informed the customer directly of its determination
during a call on December 14, 2017, and subsequent correspondence on December
20,
GS Bank’s goal is to provide excellent customer service and
an exception experience at all times. An
apology was made to the customer for the perceived delay in the response’s
timing
Based on the above details, we kindly request this complaint
to be closed.
Sincerely,
Marcus by Goldman Sachs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
Marcus by Goldman Sachs (“Marcus”), a brand of Goldman Sachs
Bank USA, received the above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on July 28, Marcus has investigated the consumer’s
complaint and taken appropriate steps to resolve the matter
The consumer,
Mr***, opened a loan with Marcus on June
6, The Annual Percentage Rate is 14.99% and payments are due on the 25th
of each monthMr***’s loan is a fixed rate loan that is paid over time
through regular paymentsA percentage of each monthly payment is allocated to
principal and interest as set by an amortization scheduleThe percentage of
the monthly payment allocated to principal and interest changes over the life
of the loan, until the loan is paid off
The consumer’s complaint alleges that his interest is 25%
The consumer derived this number based on the portion of funds applied to
interest during the initial payment on July 25, 2017, not the amortization
schedule
On July 31, 2017, a Marcus representative contacted the
consumer and explained how principal and interest is allocated for each monthly
paymentMarcus sent the consumer an additional correspondence on August 7,
2017, which included an amortization schedule of the consumer’s loan (Exhibit
A)
Based on the above details, we kindly request this complaint
to be closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
February 9, 2018 [redacted] Revdex.com Serving Utah 3703 W. 6200 S. Salt Lake City, UT 84129 Re: Complaint ID No. [redacted] (Mr. [redacted]) Dear Ms. [redacted]: Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank” or the “Bank”), received the above-referenced consumer...
correspondence via email from the Revdex.com Serving Utah (the “Revdex.com”) on February 1, 2018 (the “Revdex.com Correspondence”). We appreciate the opportunity to address the issues raised by the consumer, Mr. [redacted], (the “consumer”) and the Revdex.com. The consumer’s complaint references the timely disbursement of funds from a Certificate of Deposit held by his deceased father. Prior to disbursing funds form an account to a beneficiary, the Bank requires the provision of documents and conducts a review of these documents to help ensure the funds are disbursed to the appropriate party. GS Bank requests an initial set of documents that pertain to the deposit account, an original or certified copy of a death certificate and documents establishing estate administration authority. A second set of documents is required from each beneficiary, including an affidavit of identity verification and tax documents. According to our records, the consumer informed the Bank of the depositor’s passing in September 2017, and returned the first of set of required documents in December 2017. Shortly thereafter, the Bank forwarded the tax and identity documentation to the consumer and other beneficiaries for return. An initial review of the returned documents determined that the beneficiaries needed to send revised versions of the tax forms and the identify verification documents from the beneficiaries. . New tax and identify verification documents were sent to the consumer and beneficiaries. GS Bank received the consumer’s documents and disbursed funds to the consumer via check on February 6, 2018. Contact center representatives communicated with the other beneficiaries to confirm receipt of the new documents and provide instructions for next steps. GS Bank is always disappointed to hear that consumer experiences inconvenience or service that was less than satisfactory. We believe we have appropriately resolved the consumer’s complaint and trust that the information provided in this letter address the Revdex.com Correspondence. Sincerely, Marcus by Goldman Sachs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received my money back so you can close case.
Sincerely,
[redacted]
To Revdex.com, Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced complaint via the Revdex.com of Utah (“Revdex.com”) on January 2, 2018. GS Bank has investigated the customer’s complaint and appreciates the opportunity to...
respond. The customer, Ms. [redacted], called GS Bank on January 2, 2018, regarding her inability to log in and access her online account. A contact center representative attempted to assist and troubleshoot the problem; unfortunately, the problem was not resolved during that call. The customer called the following day, January 3, 2018, and, through a contact center representative’s assistance, successfully logged in and accessed her online account. GS Bank has not received subsequent communication from the customer. Based on the above details, we kindly request this complaint to be closed. Sincerely, Marcus by Goldman Sachs
Complaint: [redacted]
I am rejecting this response because: I have not received any form of communication or response from Marcus by Goldman other than their usual and consistent collection calls. They have my cell phone number, email, and address. They have not used any of these forms of communication to contact me! They have not tried to correct this error at all!
Sincerely,
[redacted]
RevDex.com Servicing Utah
3703 W. 6200
S.
Salt Lake
City, UT 84219
Re: [redacted] (ID #[redacted])
Dear [redacted],
Marcus by Goldman Sachs (“Marcus”) received the
above-referenced consumer complaint from the Better...
Business Bureau (Revdex.com) via
electronic communication on July 17, 2017. Marcus has investigated the
consumer’s complaint and made an outbound call in an effort to assist the
consumer with becoming current. Unfortunately, Marcus has not yet reached the
consumer but, will continue to make reasonable efforts to contact, assist the
consumer, and respond to the issue appropriately.
If you have any questions, please contact us toll-free at
1-844-MARCUS2 (627-2872), Monday to Saturday 7 am to 9 pm ET.
Sincerely,
Advocacy
Department
Marcus by
Goldman Sachs
February 6, 2018 Revdex.com Serving Utah 3703 W. 6200 S. Salt Lake City, UT 84219 RE: ID [redacted] ([redacted]) Dear Ms. [redacted], Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced communication via the Better Business...
Bureau of Utah (“Revdex.com”) on January 26, 2018. GS Bank has investigated the Mr. [redacted]’s (“customer”) complaint and appreciates the opportunity to respond. GS Bank closed the customer’s Online Savings Account (OSA) at his request and returned the funds on deposit via check in late November 2017. In early January 2018, the customer contacted GS Bank to inform us that, despite multiple attempts, the check could not be deposited. The check, per the customer, had been returned as ‘non-conforming’ as the result of a tear in one corner. GS Bank informed the customer that return of a damaged check, per internal procedures, was required and that a new check would be cut and sent upon receipt of the damaged check. Although the damaged check was not received, GS Bank was able to confirm the status of the check with the depository institution. GS Bank processed a wire transfer to Mr. [redacted] on January 29, 2018. The customer has confirmed receipt of the wire, and the OSA is closed. Based on the above details, we kindly request this complaint to be closed. Sincerely, Marcus by Goldman Sachs
Complaint: [redacted] I am rejecting this response because: I have not received any form of communication or response from Marcus by Goldman other than their usual and consistent collection callsThey have my cell phone number, email, and addressThey have not used any of these forms of communication to contact me! They have not tried to correct this error at all! Sincerely, [redacted]
To Revdex.com, Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced complaint via the Revdex.com of Utah (“Revdex.com”) on January 2, GS Bank has investigated the customer’s complaint and appreciates the opportunity to respondThe customer, Ms***, called GS Bank on January 2, 2018, regarding her inability to log in and access her online account A contact center representative attempted to assist and troubleshoot the problem; unfortunately, the problem was not resolved during that call The customer called the following day, January 3, 2018, and, through a contact center representative’s assistance, successfully logged in and accessed her online account GS Bank has not received subsequent communication from the customerBased on the above details, we kindly request this complaint to be closed Sincerely, Marcus by Goldman Sachs
February 9, [redacted] Revdex.com Serving Utah WSSalt Lake City, UT Re: Complaint ID No [redacted] (Mr [redacted] ) Dear Ms***: Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank” or the “Bank”), received the above-referenced consumer correspondence via email from the Revdex.com Serving Utah (the “Revdex.com”) on February 1, (the “Revdex.com Correspondence”) We appreciate the opportunity to address the issues raised by the consumer, Mr [redacted] , (the “consumer”) and the Revdex.comThe consumer’s complaint references the timely disbursement of funds from a Certificate of Deposit held by his deceased father Prior to disbursing funds form an account to a beneficiary, the Bank requires the provision of documents and conducts a review of these documents to help ensure the funds are disbursed to the appropriate party GS Bank requests an initial set of documents that pertain to the deposit account, an original or certified copy of a death certificate and documents establishing estate administration authority A second set of documents is required from each beneficiary, including an affidavit of identity verification and tax documents According to our records, the consumer informed the Bank of the depositor’s passing in September 2017, and returned the first of set of required documents in December Shortly thereafter, the Bank forwarded the tax and identity documentation to the consumer and other beneficiaries for returnAn initial review of the returned documents determined that the beneficiaries needed to send revised versions of the tax forms and the identify verification documents from the beneficiaries New tax and identify verification documents were sent to the consumer and beneficiariesGS Bank received the consumer’s documents and disbursed funds to the consumer via check on February 6, Contact center representatives communicated with the other beneficiaries to confirm receipt of the new documents and provide instructions for next steps GS Bank is always disappointed to hear that consumer experiences inconvenience or service that was less than satisfactory We believe we have appropriately resolved the consumer’s complaint and trust that the information provided in this letter address the Revdex.com Correspondence Sincerely, Marcus by Goldman Sachs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I agreed to pay 14.99% interest therefore I want the agreed upon interest rate to comeout of each paymentMarcus is cheating meI'm filing a complaint with the cfpbI want it reported that Marcus will charge more than what has been agreed uponThese are shady business practicesI thought I'd get more from Goldman Sachs Sincerely, [redacted]
July 26, Better Business Bureau Servicing Utah W S Salt Lake City, UT Re: [redacted] (ID # [redacted] ) Dear [redacted] ***, Marcus by Goldman Sachs (“Marcus”) received the above-referenced consumer complaint from the Better Business Bureau (Revdex.com) via electronic communication on July 17, Marcus has investigated the consumer’s complaint and made an outbound call in an effort to assist the consumer with becoming currentUnfortunately, Marcus has not yet reached the consumer but, will continue to make reasonable efforts to contact, assist the consumer, and respond to the issue appropriately If you have any questions, please contact us toll-free at 1-844-MARCUS(627-2872), Monday to Saturday am to pm ET Sincerely, Advocacy Department Marcus by Goldman Sachs
October 2, Revdex.com Serving Utah WS Salt Lake City, UT RE: [redacted] (ID # [redacted] ) To Revdex.com, Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on September 22, GS Bank has investigated the consumer’s complaint and taken appropriate steps to resolve the matter The consumer, Ms [redacted] , called GS Bank on August 24, 2017, to pay off her loanA payoff quote was provided to the consumer as of the call date; however, the payment was made after the daily cutoff time and was not processed until the following dayAs a result, the consumer’s loan indicated a remaining balance of $The consumer subsequently paid this balance A GS Bank representative spoke with the consumer on or about September 18, 2017, regarding her account balanceAs a courtesy, on September 21, 2017, payment adjustments were made to the account to reflect a corrected payoff date of August 24, 2017, and a refund check in the amount of $was sent overnight on September 26, Correspondence (Exhibit A) detailing the steps taken and the paid off status was mailed to the consumer on September 29, Based on the above details, we kindly request this complaint to be closed Sincerely, Marcus by Goldman Sachs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my money back so you can close case Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
July 28,
RevDex.com Servicing Utah
W
S
Salt Lake
City, UT
Re: *** *** (ID #***)
Dear *** ***,
Marcus by Goldman Sachs (“Marcus”) received the
above-referenced consumer response from the Revdex.com (Revdex.com) via
electronic communication on July 27, Marcus by Goldman Sachs attempted to
reach the consumer via the consumer’s telephone number on record on July 25th
and July 26th
Correspondence requesting the consumer to contact us for a
resolution was also sent by email and United States Postal Service mail on July
26thThe consumer responded via email on July 27, An inbound
call is expected from the consumer today, July 28th
If you have any questions, please contact us toll-free at
1-844-MARCUS(627-2872), Monday to Saturday am to pm ET
Sincerely,
Advocacy
Department
Marcus by
Goldman Sachs
December 21,
Revdex.com Serving Utah
WS
Salt Lake City, UT
RE: *** (ID #***)
To Revdex.com,
Marcus by Goldman Sachs, a brand of
Goldman Sachs Bank USA
(“GS Bank”), received the above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on December 14, 2017.
GS Bank has investigated the customer’s complaint and appreciates the
opportunity to respond
The customer, Ms***, called GS Bank on November 9,
2017, regarding her eligibility for benefits under the Servicemembers Civil
Relief Act (SCRA). GS Bank evaluated the
customer’s request, but was unable to confirm her eligibility for benefits
under SCRA. The SCRA protects active
duty military servicemembers on pre-service debts when they are called to
active duty after opening an account.
Some benefits of the SCRA also extend to servicemembers’ spouses,
dependents and other persons subject to the obligations of servicemembers. Based
on our evaluation, the customer took her loan out on April 29, 2017, after her
spouse went on active duty on November 28, 2001.
GS Bank informed the customer directly of its determination
during a call on December 14, 2017, and subsequent correspondence on December
20,
GS Bank’s goal is to provide excellent customer service and
an exception experience at all times. An
apology was made to the customer for the perceived delay in the response’s
timing
Based on the above details, we kindly request this complaint
to be closed.
Sincerely,
Marcus by Goldman Sachs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
Marcus by Goldman Sachs (“Marcus”), a brand of Goldman Sachs
Bank USA, received the above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on July 28, Marcus has investigated the consumer’s
complaint and taken appropriate steps to resolve the matter
The consumer,
Mr***, opened a loan with Marcus on June
6, The Annual Percentage Rate is 14.99% and payments are due on the 25th
of each monthMr***’s loan is a fixed rate loan that is paid over time
through regular paymentsA percentage of each monthly payment is allocated to
principal and interest as set by an amortization scheduleThe percentage of
the monthly payment allocated to principal and interest changes over the life
of the loan, until the loan is paid off
The consumer’s complaint alleges that his interest is 25%
The consumer derived this number based on the portion of funds applied to
interest during the initial payment on July 25, 2017, not the amortization
schedule
On July 31, 2017, a Marcus representative contacted the
consumer and explained how principal and interest is allocated for each monthly
paymentMarcus sent the consumer an additional correspondence on August 7,
2017, which included an amortization schedule of the consumer’s loan (Exhibit
A)
Based on the above details, we kindly request this complaint
to be closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
February 9, 2018 [redacted] Revdex.com Serving Utah 3703 W. 6200 S. Salt Lake City, UT 84129 Re: Complaint ID No. [redacted] (Mr. [redacted]) Dear Ms. [redacted]: Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank” or the “Bank”), received the above-referenced consumer...
correspondence via email from the Revdex.com Serving Utah (the “Revdex.com”) on February 1, 2018 (the “Revdex.com Correspondence”). We appreciate the opportunity to address the issues raised by the consumer, Mr. [redacted], (the “consumer”) and the Revdex.com. The consumer’s complaint references the timely disbursement of funds from a Certificate of Deposit held by his deceased father. Prior to disbursing funds form an account to a beneficiary, the Bank requires the provision of documents and conducts a review of these documents to help ensure the funds are disbursed to the appropriate party. GS Bank requests an initial set of documents that pertain to the deposit account, an original or certified copy of a death certificate and documents establishing estate administration authority. A second set of documents is required from each beneficiary, including an affidavit of identity verification and tax documents. According to our records, the consumer informed the Bank of the depositor’s passing in September 2017, and returned the first of set of required documents in December 2017. Shortly thereafter, the Bank forwarded the tax and identity documentation to the consumer and other beneficiaries for return. An initial review of the returned documents determined that the beneficiaries needed to send revised versions of the tax forms and the identify verification documents from the beneficiaries. . New tax and identify verification documents were sent to the consumer and beneficiaries. GS Bank received the consumer’s documents and disbursed funds to the consumer via check on February 6, 2018. Contact center representatives communicated with the other beneficiaries to confirm receipt of the new documents and provide instructions for next steps. GS Bank is always disappointed to hear that consumer experiences inconvenience or service that was less than satisfactory. We believe we have appropriately resolved the consumer’s complaint and trust that the information provided in this letter address the Revdex.com Correspondence. Sincerely, Marcus by Goldman Sachs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received my money back so you can close case.
Sincerely,
[redacted]
To Revdex.com, Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced complaint via the Revdex.com of Utah (“Revdex.com”) on January 2, 2018. GS Bank has investigated the customer’s complaint and appreciates the opportunity to...
respond. The customer, Ms. [redacted], called GS Bank on January 2, 2018, regarding her inability to log in and access her online account. A contact center representative attempted to assist and troubleshoot the problem; unfortunately, the problem was not resolved during that call. The customer called the following day, January 3, 2018, and, through a contact center representative’s assistance, successfully logged in and accessed her online account. GS Bank has not received subsequent communication from the customer. Based on the above details, we kindly request this complaint to be closed. Sincerely, Marcus by Goldman Sachs
Complaint: [redacted]
I am rejecting this response because: I have not received any form of communication or response from Marcus by Goldman other than their usual and consistent collection calls. They have my cell phone number, email, and address. They have not used any of these forms of communication to contact me! They have not tried to correct this error at all!
Sincerely,
[redacted]
July 26,
2017
RevDex.com Servicing Utah
3703 W. 6200
S.
Salt Lake
City, UT 84219
Re: [redacted] (ID #[redacted])
Dear [redacted],
Marcus by Goldman Sachs (“Marcus”) received the
above-referenced consumer complaint from the Better...
Business Bureau (Revdex.com) via
electronic communication on July 17, 2017. Marcus has investigated the
consumer’s complaint and made an outbound call in an effort to assist the
consumer with becoming current. Unfortunately, Marcus has not yet reached the
consumer but, will continue to make reasonable efforts to contact, assist the
consumer, and respond to the issue appropriately.
If you have any questions, please contact us toll-free at
1-844-MARCUS2 (627-2872), Monday to Saturday 7 am to 9 pm ET.
Sincerely,
Advocacy
Department
Marcus by
Goldman Sachs
February 6, 2018 Revdex.com Serving Utah 3703 W. 6200 S. Salt Lake City, UT 84219 RE: ID [redacted] ([redacted]) Dear Ms. [redacted], Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (“GS Bank”), received the above-referenced communication via the Better Business...
Bureau of Utah (“Revdex.com”) on January 26, 2018. GS Bank has investigated the Mr. [redacted]’s (“customer”) complaint and appreciates the opportunity to respond. GS Bank closed the customer’s Online Savings Account (OSA) at his request and returned the funds on deposit via check in late November 2017. In early January 2018, the customer contacted GS Bank to inform us that, despite multiple attempts, the check could not be deposited. The check, per the customer, had been returned as ‘non-conforming’ as the result of a tear in one corner. GS Bank informed the customer that return of a damaged check, per internal procedures, was required and that a new check would be cut and sent upon receipt of the damaged check. Although the damaged check was not received, GS Bank was able to confirm the status of the check with the depository institution. GS Bank processed a wire transfer to Mr. [redacted] on January 29, 2018. The customer has confirmed receipt of the wire, and the OSA is closed. Based on the above details, we kindly request this complaint to be closed. Sincerely, Marcus by Goldman Sachs