Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com Serving Utah
3703 W. 6200 S.
Salt Lake City, UT 84219
RE: [redacted] (ID #[redacted])
To Revdex.com,
Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA
(“GS Bank”), received the...
above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on September 22, 2017. GS Bank has investigated the consumer’s
complaint and taken appropriate steps to resolve the matter.
The consumer, Ms. [redacted], called GS Bank on August 24,
2017, to pay off her loan. A payoff quote was provided to the consumer as of
the call date; however, the payment was made after the daily cutoff time and
was not processed until the following day. As a result, the consumer’s loan
indicated a remaining balance of $10.67. The consumer subsequently paid this
balance.
A GS Bank representative spoke with the consumer on or about
September 18, 2017, regarding her account balance. As a courtesy, on September
21, 2017, payment adjustments were made to the account to reflect a corrected
payoff date of August 24, 2017, and a refund check in the amount of $10.67 was
sent overnight on September 26, 2017. Correspondence (Exhibit A) detailing the steps taken and the
paid off status was mailed to the
consumer on September 29, 2017.
Based on the above details, we kindly request this complaint
to be closed.
Sincerely,
Marcus by Goldman Sachs
Complaint: [redacted]
I am rejecting this response because: I agreed to pay 14.99% interest therefore I want the agreed upon interest rate to comeout of each payment. Marcus is cheating me. I'm filing a complaint with the cfpb. I want it reported that Marcus will charge more than what has been agreed upon. These are shady business practices. I thought I'd get more from Goldman Sachs.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
October 2, 2017
Revdex.com Serving Utah
3703 W. 6200 S.
Salt Lake City, UT 84219
RE: [redacted] (ID #[redacted])
To Revdex.com,
Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA
(“GS Bank”), received the...
above-referenced complaint via the RevDex.com of Utah (“Revdex.com”) on September 22, 2017. GS Bank has investigated the consumer’s
complaint and taken appropriate steps to resolve the matter.
The consumer, Ms. [redacted], called GS Bank on August 24,
2017, to pay off her loan. A payoff quote was provided to the consumer as of
the call date; however, the payment was made after the daily cutoff time and
was not processed until the following day. As a result, the consumer’s loan
indicated a remaining balance of $10.67. The consumer subsequently paid this
balance.
A GS Bank representative spoke with the consumer on or about
September 18, 2017, regarding her account balance. As a courtesy, on September
21, 2017, payment adjustments were made to the account to reflect a corrected
payoff date of August 24, 2017, and a refund check in the amount of $10.67 was
sent overnight on September 26, 2017. Correspondence (Exhibit A) detailing the steps taken and the
paid off status was mailed to the
consumer on September 29, 2017.
Based on the above details, we kindly request this complaint
to be closed.
Sincerely,
Marcus by Goldman Sachs
Complaint: [redacted]
I am rejecting this response because: I agreed to pay 14.99% interest therefore I want the agreed upon interest rate to comeout of each payment. Marcus is cheating me. I'm filing a complaint with the cfpb. I want it reported that Marcus will charge more than what has been agreed upon. These are shady business practices. I thought I'd get more from Goldman Sachs.
Sincerely,
[redacted]