I have spoken with the salesman involved with this purchased and reviewed the email correspondences between him and the customer. We have five loaners available at any given time that may be spoken for by other service appointments, or others and there is no guarantee of a loaner unless it is...
scheduled with one at time of setting appointment. As well the email correspondence where they discuss brakes and tires is as follows: ""11/10/2015 10:24 am, "Lou [redacted]" <l[redacted]@marinaautogroup.com> wrote: Good morning, I just checked with my service department we replaced the front and rear brakes on the vehicle when we took it in on trade. So the car has brand new brakes and 2 tires on it. Oil change and inspection are also both updated recently. Louis J. [redacted]"" While I under stand Mrs. [redacted]'s frustration we had described also programs correctly and Mr. [redacted] is due in to pick up a loaner car any moment and upon speaking to the salesman Lou [redacted] told us he didn't know there was going to be a complaint filed and he would have it removed. I hope this answers any questions or concerns. Sincerely, Lucas R[redacted] General Sales Manager Marina Auto Group
What the customer needs to do is bring the vehicle in and have the service department submit the claim for the items. The warranty company will determine whether or not they are covered not the dealership. The signature page he sent does not list overages. If the item is covered he would be subject to any deductibles and if not covered the total expense. The dealership has filled its obligation with the purchase and by selling the extended warranty. The customer then has to do there due diligence to follow through on any repairs based on there own needs and wants as well as with in any coverage's specified in the warranty purchased. The dealership is not responsible for any repairs or expenses after the sale of a vehicle with mileage of 147,416 miles they are sold "AS IS". Sincerely, Lucas R[redacted] General Sales Manager
Lucas also called and provide verbal clarification regarding warranty policy: The
consumer is provided the policy coverge and copy of signature page when
purchasing, business only keeps copy of signature page.
Unfortunately the complaint as explained is incorrect and Marina will not be refunding any funds. The complaintant has changed his story and description of events several times and has now resorted to asking for two and a half times his original request. The customer was given every opportunity to...
not purchase the vehicle. We honored the incorrect price that was posted by over allowing on his trade. He was told before purchase of this and agreed to purchase anyway. The salesman has never agreed that he asked if it was a rental and has in fact emphaticly denied he ever asked but when being yelled at by the customer over the phone and still denying it he eventually said it could have happened pertaining to one of the other vehicles he looked at to appease the customer and get him off the phone. The customer then pled to him to say it happened so he could get his $1000 back. I have spoken to the customer and his description of events keeps changing and is in accurate because I worked the deal as the Manager. I regret that he now has buyers remorse several days after the fact but Marina stands behind our practices and only conducts business in the most honorable ways. If he would like to trade out of the vehicle I will do my best to get him the highest trade allowance.Sincerely, [redacted] General Sales Manager
Dear Beth, The owner of the store [redacted] spoke to [redacted]'s fiancé [redacted]) several days ago to let them know we were researching. He spoke to [redacted] again today after acquiring the repair history. [redacted] had taken...
the vehicle in for a warranty repair at Binghamton Chrysler Jeep Dodge on Dec 3, 2013. Upon the vehicle having a covered warranty claim covered by Chrysler the [redacted] Chrysler Jeep Dodge service recommended a PCV Valve be replaced that was not covered by the warranty that would have cost around $500 to replace. [redacted] at that time decided to take it to another repair facility to do it for half the price. Since the PCV Valve was replaced the engine has since suffered a larger mechanical failure that is now not covered because the manufacture feels that the metal shavings that they are finding in the engine are the result of faulty repair work in replacing of the PCV Valve. [redacted]'s conversation with [redacted] ended with [redacted] and [redacted] stating that they had already spoken with the bank and agreed to let them take the vehicle back. As well they have since purchased another vehicle. [redacted] has put around 18,000 miles on the vehicle since its purchase and if we were given a little bit more time or the opportunity to have the vehicle looked at here in our shop we may have been able to get the prior PCV Valve repair and or the most recent claim covered by Chrysler. We do regret her inconvenience but were not given enough time to get involved in the warranty claim process. Please let us know if we can be of any further assistance.Sincerely,[redacted]General Sales ManagerMarina Dodge Chrysler Jeep Ram
The customer was in a payment agreement for the purchase of the vehicle. The vehicle passed inspection and was NYS compliant. The customer was notified that no additional work would be considered or done until she had paid her outstanding balance. We were willing to go above and beyond to make the...
customer satisfied but as per the signed contract we were do the balance owed. There is no cooling off period in NYS for vehicle purchases which is stated on the contracts. We will not be refunding for this purchase and are still waiting on the amount owed per the contract. Our phone calls are recorded legally because we notify the customers of such in our telephone answering services any other recordings are not legal. We hold the highest respect for our customers and there safety and meet and exceed NYS inspection standards. Sincerely, [redacted] General Sales Manager Marina Auto Group
To whom it may concern: While I wish we where able to accommodate spot oil changes with out scheduled appointments we can not. There is not and was not a written or other agreement to such with the purchase of the vehicle. We do try to accommodate customers to the best of our ability but can...
not guarantee same day oil changes and always recommend scheduling as the customer approaches the recommended interval for the oil change at every six thousand miles which is what is included with our VIP program. There is no cash value associated to the customer it is an internal expense the dealership obsorbs as good customer service. As such there is no refund to be offered and they are still able to get there free scheduled oil changes as agreed upon with there purchase at an every six thousand mile interval based off manufacturers recommendations using synthetic blend. Sincerly, Lucas Rigby Gerneral Sales Manager
Mr. [redacted],I do understand your frustration. However several technicians have looked into to problem with no mechanical explanation for the early wear issue occurring. The manufacture has sent out a rep tech to look at with no explanation mechanically. They did replace the first set pads as if they were defective along with the second set. The manufacture was of the opinion that as a wear item for three sets to be defective it is very hard to understand and feel they had extended above and beyond for replacing them. I have inquired with my service department who has also inquired with Chrysler if this is a reoccurring issue with the vehicles and it is not. We as the dealerships have done what we can with applying to have item covered under warranty. As it states in the manufactures warranty breaks are a wear item hence not covered under the Bumper to Bumper Warranty or Power Train. The Dealership has exhausted it's efforts in warranty options and can now only fix slash replace the worn out breaks at owners expense. We are very willing to work with you on this but we as the dealership do not have any liability for this wear item. Please let me know if we can be of any further assistance if you would like to contact Chrysler Corp. directly.
Sincerely, [redacted] General Manager
Two years ago, a friend and I went into Marina looking for a used car for me. My credit was not great, but my friend who was with me had excellent credit. They approved him instantly, but would not even allow me to go on the low to establish my own credit history. Instead the sales rep and sales manager, tells us to do the loan completely in my friends' name, and I set up the payments to come directly from my checking account and after at least 1 year, if my credit improves, that would be taken into consideration and they would help me trade the car back and get a car loan in my name. That was totally false. I paid off over $1700 on my credit report, had 8 accounts removed and opened 2 credit cards, secured cards, starting making payments all in effort to rebuild my credit. I had made EVERY single payment on they car they sold to us, directly from checking account. However when I went back in to see if they were willing to honor their agreement, they claim it was NOT them, but an indirect firm that was working on behalf of Marina the day my friend and I were there and it was them and NOT anyone directly from Marina who proposed this option. Even though that was never made clear to either of us and the sales guy insisted it was the best way to go. No accountability, no integrity, nothing from these people.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We at Marina understand your issue and complaint. However we are not the manufacture and this complaint needs to be address directly with Chrysler Corp. We are mediating a request to them for the warranty work but we do not give approval on covered items. As well the bumper to bumper warranty offered by the manufacture does not include where items such as tires, brakes, wiper blades etc. Specifically because they are impacted by drivers, there driving habits and properly maintaining the vehicle. I am by no means saying that these are factores here but the determination on wether they are is determined by the manufacturer not us at the dealership level. We have and are pursuing this under warranty but can not gaurantee that they will cover the claim. I understand that the problem involves what is considered
a wear item and that it is a manufactures warrantee. The complaint I have is
that the replacement of the same parts for the same issue for a third time in less
than 36000 miles leads me to believe there is a mechanical problem. The
dealership seems to be more of just a parts changer then technicians trying to
diagnose and fix a problem. All I want is to have the problem diagnosed and
fixed. If the dealership is happy and content with there so called technicians
doing what just about any person with a minimal knowledge in mechanical
operations can do then and just change a part without looking into why the same
issue keeps accruing in a short span of time, then it says nothing more than the lack of concern for the customers and their
safety and poor customer service to the customer.
Regards, [redacted]
As previously stated there was no damage caused and we at Marina appreciate your frustration and handled having the vehicle brought back and immediately addressed the issue at our expense. The VIP program does not have a cash value. There is nothing to refund and as Mrs [redacted] stated she is now set on just spreading the word of what happened to her. While I appreciate what she went through we have resolved what needed to be done to her vehicle and have followed through on our VIP program on her vehicle for the last 60,000 miles of oil changes and inspections. The tire rotation was and extra service purchased not included in the VIP program. The rough dollar figure of saving to you using the VIP program thus far was about $400-$500. There is no projection for future use and hence the program does not have a cash value; it expires only when you stop using it, sell or trade the vehicle. You are entitled to continue using the program. The technician who serviced your vehicle that day and the service manager are no longer working for Marina Mitsubishi and that last repairs when the vehicle was brought back where actually completed at our Dodge Chrysler Jeep Ram store. I have offered what we can, understanding the situation. This was not the first vehicle you have purchased from us and that this is not the standard of service we usually provide.We do appreciate your patronage and look forward to providing you better experience in the future. Sincerely, [redacted]
Marina Auto Group has fixed all that we agreed to at the point of sale. We are not responsible for fixing non covered items that fail or begin to fail after the sale that was not agreed upon during the purchase. This conversation has proceeded to become a personal attack and Marina will not be held hostage to repair anything that was not agreed upon at the initial time of purchase. The vehicle purchased is and was a Used / Pre-Owned Vehicle and was sold as such and priced as such. We are not responsible to make it new or like new. Sincerely, Lucas R[redacted] General Sales Manager Marina Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
After reviewing the information and speaking with the Service Advisor and Service Manager Marina found that we had handled the repair as discussed with the customer at the time. The customer was fully informed of the necessary work needed to be done to make a full repair with little chance of the...
issue re-occurring. He chose to proceed with the less expensive option. The dealership did what was requested by the customer. Now after the fact since the problem has returned requests a refund. The dealership will be happy to assist in trying to save some expense on the full repair which was suggested. However we are not able to offer a refund. Sincerely, [redacted] General Sales ManagerMarina Dodge Chrysler Jeep Ram
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We did receive a loaner yesterday afternoon, so that issue is taken care of. However, the issue with the communication between us and the seller of the car about the tires on the car is still not taken care of. I have attached a transcript file of the original e-mail communication between us and the seller to show that the seller did not say there were 2 new tires on the vehicle. In fact, the transcript of the e-mail which proves we have not altered anything, shows the seller saying there are new brakes and tires on the vehicle, which was sent to us on November 10th at 10:24 am prior to us purchasing the car. We would still like the issue with the tires to be resolved. We would still like new tires and brakes on the vehicle which we were told the car had. Regards, [redacted]
To whom it may concern: Unfortunately this is the first I am hear of the issues. While I wish there was more we could do we have assisted with this to the best of the dealerships abilities by fixing things at dealership expense. We offered at the time of purchase an extended warranty but...
it was declined by customer. They purchased a Used 2008 Jeep Patriot with 93350 miles on it back on 03/31/2014. We have done our best to accommodate the customer but the vehicle does not qualify as a lemon law vehicle since that time period expired some time ago. The only other solution I could offer would be for us to try and trade the customer out of the vehicle. Sincerely, Lucas [redacted] General Sales Manager Marina Dodge Chrysler Jeep
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had contacted the sales manager 10/01/2015 and 10/02/2015 leaving messages both times. I have also spoke to the Chrysler representative he called and asked if I wanted to trade in my jeep they would give me a discount on a new Chrysler vehicle but I would probably need to come up with money down. Since I traded in a car that had no payments for $14,000 toward my current Jeep I declined. She also stated only the dealership can give me my old car back or a refund. The Wrangler was last serviced in the same dealership 10/13/15 and they had my car for over a week switching out another modulator. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. As was stated before I went to purchase an Equinox I spent almost 5 hours in that place working out a deal I test drove the car but was never shown the entire car because had I seen the broken speaker or the hanging bumper in the front or what ever the manager wants to call it and the window that works when it wants too the sale would never have gone through when said deal was reached I was allowed to take the car home for the night until the down payment could be made when we saw the car for the first time in the daylight is when these issues were seen we brought them to our sales persons attention we were not met with the most welcoming embrace but one of the other sales guys and he was very helpful and assured us that everything would be taken care of as did the sales manager who sat down with us to sign the papers this right here is why the papers were signed had we known that after they were signed we would meet the next guy and be denied reasonable requests for an 18,000$ car and thats just a ball park figure I get that its a used car but its disgusting to me that I be expected to pay to fix something that I did not break it should have been repaired before being put up for sale only then would that car be worth the tag you put on it as for all the things you said if those things are recorded for quality assurance I am requesting that Revdex.com review the conversations that took place over the phone because the bank that financed us called my husband personally and they asked him if there was anything wrong with the car he told them the truth they did not want to send Marina Dodge the money unless these things were fixed [redacted] himself called my husband and told him that they would not fix anything until the bank sent the money forcing my husband to tell the bank the car was fine because [redacted] told him if the bank didnt come through they would come take the car back after it appeared the bank would finance the story changed they told us there was nothing wrong with the window they already looked at it and it worked fine even though we told them that I video recorded it with my phone because it seemed to do it first thing the morning when temps were super cold manager quoted us must be water getting in there so there is nothing we can do even though he told my husband he was not a mechanic and doesnt know whats wrong with it . I stand by our requests for the window to be properly fixed and the speaker to be replaced these are things that should have been done before being put up for sale they can bring up the cameras all they like and refer to the car being used but it still boils down to good customer service and this has been far from it. Regards, [redacted]
To whom it may concern: We at Marina have tried several times to call to inform you of the following. We have been waiting to hear back in order to notify you that the payout had not been processed since paper work was not filled out completely indicating if you still had loan at which point check...
goes to Canandaigua National Bank to satisfy your loan obligations. However that would require the account number to insure it got applied to correct account. If you do not still owe on the loan then we would need a milage statement to complete. We however have since contacted the bank and are sending them the cancellation check if you there is to be a refund from there on it would come from CNB. Sincerely, Lucas [redacted] General Sales Manager Marina Auto Group
I have spoken with the salesman involved with this purchased and reviewed the email correspondences between him and the customer. We have five loaners available at any given time that may be spoken for by other service appointments, or others and there is no guarantee of a loaner unless it is...
scheduled with one at time of setting appointment. As well the email correspondence where they discuss brakes and tires is as follows: ""11/10/2015 10:24 am, "Lou [redacted]" <l[redacted]@marinaautogroup.com> wrote: Good morning, I just checked with my service department we replaced the front and rear brakes on the vehicle when we took it in on trade. So the car has brand new brakes and 2 tires on it. Oil change and inspection are also both updated recently. Louis J. [redacted]"" While I under stand Mrs. [redacted]'s frustration we had described also programs correctly and Mr. [redacted] is due in to pick up a loaner car any moment and upon speaking to the salesman Lou [redacted] told us he didn't know there was going to be a complaint filed and he would have it removed. I hope this answers any questions or concerns. Sincerely, Lucas R[redacted] General Sales Manager Marina Auto Group
What the customer needs to do is bring the vehicle in and have the service department submit the claim for the items. The warranty company will determine whether or not they are covered not the dealership. The signature page he sent does not list overages. If the item is covered he would be subject to any deductibles and if not covered the total expense. The dealership has filled its obligation with the purchase and by selling the extended warranty. The customer then has to do there due diligence to follow through on any repairs based on there own needs and wants as well as with in any coverage's specified in the warranty purchased. The dealership is not responsible for any repairs or expenses after the sale of a vehicle with mileage of 147,416 miles they are sold "AS IS". Sincerely, Lucas R[redacted] General Sales Manager
Lucas also called and provide verbal clarification regarding warranty policy: The
consumer is provided the policy coverge and copy of signature page when
purchasing, business only keeps copy of signature page.
Unfortunately the complaint as explained is incorrect and Marina will not be refunding any funds. The complaintant has changed his story and description of events several times and has now resorted to asking for two and a half times his original request. The customer was given every opportunity to...
not purchase the vehicle. We honored the incorrect price that was posted by over allowing on his trade. He was told before purchase of this and agreed to purchase anyway. The salesman has never agreed that he asked if it was a rental and has in fact emphaticly denied he ever asked but when being yelled at by the customer over the phone and still denying it he eventually said it could have happened pertaining to one of the other vehicles he looked at to appease the customer and get him off the phone. The customer then pled to him to say it happened so he could get his $1000 back. I have spoken to the customer and his description of events keeps changing and is in accurate because I worked the deal as the Manager. I regret that he now has buyers remorse several days after the fact but Marina stands behind our practices and only conducts business in the most honorable ways. If he would like to trade out of the vehicle I will do my best to get him the highest trade allowance.Sincerely, [redacted] General Sales Manager
Dear Beth, The owner of the store [redacted] spoke to [redacted]'s fiancé [redacted]) several days ago to let them know we were researching. He spoke to [redacted] again today after acquiring the repair history. [redacted] had taken...
the vehicle in for a warranty repair at Binghamton Chrysler Jeep Dodge on Dec 3, 2013. Upon the vehicle having a covered warranty claim covered by Chrysler the [redacted] Chrysler Jeep Dodge service recommended a PCV Valve be replaced that was not covered by the warranty that would have cost around $500 to replace. [redacted] at that time decided to take it to another repair facility to do it for half the price. Since the PCV Valve was replaced the engine has since suffered a larger mechanical failure that is now not covered because the manufacture feels that the metal shavings that they are finding in the engine are the result of faulty repair work in replacing of the PCV Valve. [redacted]'s conversation with [redacted] ended with [redacted] and [redacted] stating that they had already spoken with the bank and agreed to let them take the vehicle back. As well they have since purchased another vehicle. [redacted] has put around 18,000 miles on the vehicle since its purchase and if we were given a little bit more time or the opportunity to have the vehicle looked at here in our shop we may have been able to get the prior PCV Valve repair and or the most recent claim covered by Chrysler. We do regret her inconvenience but were not given enough time to get involved in the warranty claim process. Please let us know if we can be of any further assistance.Sincerely,[redacted]General Sales ManagerMarina Dodge Chrysler Jeep Ram
The customer was in a payment agreement for the purchase of the vehicle. The vehicle passed inspection and was NYS compliant. The customer was notified that no additional work would be considered or done until she had paid her outstanding balance. We were willing to go above and beyond to make the...
customer satisfied but as per the signed contract we were do the balance owed. There is no cooling off period in NYS for vehicle purchases which is stated on the contracts. We will not be refunding for this purchase and are still waiting on the amount owed per the contract. Our phone calls are recorded legally because we notify the customers of such in our telephone answering services any other recordings are not legal. We hold the highest respect for our customers and there safety and meet and exceed NYS inspection standards. Sincerely, [redacted] General Sales Manager Marina Auto Group
To whom it may concern: While I wish we where able to accommodate spot oil changes with out scheduled appointments we can not. There is not and was not a written or other agreement to such with the purchase of the vehicle. We do try to accommodate customers to the best of our ability but can...
not guarantee same day oil changes and always recommend scheduling as the customer approaches the recommended interval for the oil change at every six thousand miles which is what is included with our VIP program. There is no cash value associated to the customer it is an internal expense the dealership obsorbs as good customer service. As such there is no refund to be offered and they are still able to get there free scheduled oil changes as agreed upon with there purchase at an every six thousand mile interval based off manufacturers recommendations using synthetic blend. Sincerly, Lucas Rigby Gerneral Sales Manager
Mr. [redacted],I do understand your frustration. However several technicians have looked into to problem with no mechanical explanation for the early wear issue occurring. The manufacture has sent out a rep tech to look at with no explanation mechanically. They did replace the first set pads as if they were defective along with the second set. The manufacture was of the opinion that as a wear item for three sets to be defective it is very hard to understand and feel they had extended above and beyond for replacing them. I have inquired with my service department who has also inquired with Chrysler if this is a reoccurring issue with the vehicles and it is not. We as the dealerships have done what we can with applying to have item covered under warranty. As it states in the manufactures warranty breaks are a wear item hence not covered under the Bumper to Bumper Warranty or Power Train. The Dealership has exhausted it's efforts in warranty options and can now only fix slash replace the worn out breaks at owners expense. We are very willing to work with you on this but we as the dealership do not have any liability for this wear item. Please let me know if we can be of any further assistance if you would like to contact Chrysler Corp. directly.
Sincerely, [redacted] General Manager
Two years ago, a friend and I went into Marina looking for a used car for me. My credit was not great, but my friend who was with me had excellent credit. They approved him instantly, but would not even allow me to go on the low to establish my own credit history. Instead the sales rep and sales manager, tells us to do the loan completely in my friends' name, and I set up the payments to come directly from my checking account and after at least 1 year, if my credit improves, that would be taken into consideration and they would help me trade the car back and get a car loan in my name. That was totally false. I paid off over $1700 on my credit report, had 8 accounts removed and opened 2 credit cards, secured cards, starting making payments all in effort to rebuild my credit. I had made EVERY single payment on they car they sold to us, directly from checking account. However when I went back in to see if they were willing to honor their agreement, they claim it was NOT them, but an indirect firm that was working on behalf of Marina the day my friend and I were there and it was them and NOT anyone directly from Marina who proposed this option. Even though that was never made clear to either of us and the sales guy insisted it was the best way to go. No accountability, no integrity, nothing from these people.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We at Marina understand your issue and complaint. However we are not the manufacture and this complaint needs to be address directly with Chrysler Corp. We are mediating a request to them for the warranty work but we do not give approval on covered items. As well the bumper to bumper warranty offered by the manufacture does not include where items such as tires, brakes, wiper blades etc. Specifically because they are impacted by drivers, there driving habits and properly maintaining the vehicle. I am by no means saying that these are factores here but the determination on wether they are is determined by the manufacturer not us at the dealership level. We have and are pursuing this under warranty but can not gaurantee that they will cover the claim. I understand that the problem involves what is considered
a wear item and that it is a manufactures warrantee. The complaint I have is
that the replacement of the same parts for the same issue for a third time in less
than 36000 miles leads me to believe there is a mechanical problem. The
dealership seems to be more of just a parts changer then technicians trying to
diagnose and fix a problem. All I want is to have the problem diagnosed and
fixed. If the dealership is happy and content with there so called technicians
doing what just about any person with a minimal knowledge in mechanical
operations can do then and just change a part without looking into why the same
issue keeps accruing in a short span of time, then it says nothing more than the lack of concern for the customers and their
safety and poor customer service to the customer.
Regards, [redacted]
As previously stated there was no damage caused and we at Marina appreciate your frustration and handled having the vehicle brought back and immediately addressed the issue at our expense. The VIP program does not have a cash value. There is nothing to refund and as Mrs [redacted] stated she is now set on just spreading the word of what happened to her. While I appreciate what she went through we have resolved what needed to be done to her vehicle and have followed through on our VIP program on her vehicle for the last 60,000 miles of oil changes and inspections. The tire rotation was and extra service purchased not included in the VIP program. The rough dollar figure of saving to you using the VIP program thus far was about $400-$500. There is no projection for future use and hence the program does not have a cash value; it expires only when you stop using it, sell or trade the vehicle. You are entitled to continue using the program. The technician who serviced your vehicle that day and the service manager are no longer working for Marina Mitsubishi and that last repairs when the vehicle was brought back where actually completed at our Dodge Chrysler Jeep Ram store. I have offered what we can, understanding the situation. This was not the first vehicle you have purchased from us and that this is not the standard of service we usually provide.We do appreciate your patronage and look forward to providing you better experience in the future. Sincerely, [redacted]
Marina Auto Group has fixed all that we agreed to at the point of sale. We are not responsible for fixing non covered items that fail or begin to fail after the sale that was not agreed upon during the purchase. This conversation has proceeded to become a personal attack and Marina will not be held hostage to repair anything that was not agreed upon at the initial time of purchase. The vehicle purchased is and was a Used / Pre-Owned Vehicle and was sold as such and priced as such. We are not responsible to make it new or like new. Sincerely, Lucas R[redacted] General Sales Manager Marina Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
After reviewing the information and speaking with the Service Advisor and Service Manager Marina found that we had handled the repair as discussed with the customer at the time. The customer was fully informed of the necessary work needed to be done to make a full repair with little chance of the...
issue re-occurring. He chose to proceed with the less expensive option. The dealership did what was requested by the customer. Now after the fact since the problem has returned requests a refund. The dealership will be happy to assist in trying to save some expense on the full repair which was suggested. However we are not able to offer a refund. Sincerely, [redacted] General Sales ManagerMarina Dodge Chrysler Jeep Ram
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We did receive a loaner yesterday afternoon, so that issue is taken care of. However, the issue with the communication between us and the seller of the car about the tires on the car is still not taken care of. I have attached a transcript file of the original e-mail communication between us and the seller to show that the seller did not say there were 2 new tires on the vehicle. In fact, the transcript of the e-mail which proves we have not altered anything, shows the seller saying there are new brakes and tires on the vehicle, which was sent to us on November 10th at 10:24 am prior to us purchasing the car. We would still like the issue with the tires to be resolved. We would still like new tires and brakes on the vehicle which we were told the car had. Regards, [redacted]
To whom it may concern: Unfortunately this is the first I am hear of the issues. While I wish there was more we could do we have assisted with this to the best of the dealerships abilities by fixing things at dealership expense. We offered at the time of purchase an extended warranty but...
it was declined by customer. They purchased a Used 2008 Jeep Patriot with 93350 miles on it back on 03/31/2014. We have done our best to accommodate the customer but the vehicle does not qualify as a lemon law vehicle since that time period expired some time ago. The only other solution I could offer would be for us to try and trade the customer out of the vehicle. Sincerely, Lucas [redacted] General Sales Manager Marina Dodge Chrysler Jeep
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had contacted the sales manager 10/01/2015 and 10/02/2015 leaving messages both times. I have also spoke to the Chrysler representative he called and asked if I wanted to trade in my jeep they would give me a discount on a new Chrysler vehicle but I would probably need to come up with money down. Since I traded in a car that had no payments for $14,000 toward my current Jeep I declined. She also stated only the dealership can give me my old car back or a refund. The Wrangler was last serviced in the same dealership 10/13/15 and they had my car for over a week switching out another modulator. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I was very pleased with the way I was treated. They are more than fair with everything. I will recommend them to friends as well as strangers.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. As was stated before I went to purchase an Equinox I spent almost 5 hours in that place working out a deal I test drove the car but was never shown the entire car because had I seen the broken speaker or the hanging bumper in the front or what ever the manager wants to call it and the window that works when it wants too the sale would never have gone through when said deal was reached I was allowed to take the car home for the night until the down payment could be made when we saw the car for the first time in the daylight is when these issues were seen we brought them to our sales persons attention we were not met with the most welcoming embrace but one of the other sales guys and he was very helpful and assured us that everything would be taken care of as did the sales manager who sat down with us to sign the papers this right here is why the papers were signed had we known that after they were signed we would meet the next guy and be denied reasonable requests for an 18,000$ car and thats just a ball park figure I get that its a used car but its disgusting to me that I be expected to pay to fix something that I did not break it should have been repaired before being put up for sale only then would that car be worth the tag you put on it as for all the things you said if those things are recorded for quality assurance I am requesting that Revdex.com review the conversations that took place over the phone because the bank that financed us called my husband personally and they asked him if there was anything wrong with the car he told them the truth they did not want to send Marina Dodge the money unless these things were fixed [redacted] himself called my husband and told him that they would not fix anything until the bank sent the money forcing my husband to tell the bank the car was fine because [redacted] told him if the bank didnt come through they would come take the car back after it appeared the bank would finance the story changed they told us there was nothing wrong with the window they already looked at it and it worked fine even though we told them that I video recorded it with my phone because it seemed to do it first thing the morning when temps were super cold manager quoted us must be water getting in there so there is nothing we can do even though he told my husband he was not a mechanic and doesnt know whats wrong with it . I stand by our requests for the window to be properly fixed and the speaker to be replaced these are things that should have been done before being put up for sale they can bring up the cameras all they like and refer to the car being used but it still boils down to good customer service and this has been far from it. Regards, [redacted]
To whom it may concern: We at Marina have tried several times to call to inform you of the following. We have been waiting to hear back in order to notify you that the payout had not been processed since paper work was not filled out completely indicating if you still had loan at which point check...
goes to Canandaigua National Bank to satisfy your loan obligations. However that would require the account number to insure it got applied to correct account. If you do not still owe on the loan then we would need a milage statement to complete. We however have since contacted the bank and are sending them the cancellation check if you there is to be a refund from there on it would come from CNB. Sincerely, Lucas [redacted] General Sales Manager Marina Auto Group