Mark Hunt Photography

***I have confirmed the Used vehicle inspection was performed prior to the vehicle being sold and all repairs were performed accordinglyShould you need any additional information please contact me at your convenience.Sincerely, [redacted] Premier Automotive Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12784660, and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] The dealership Service Manager, Chad M [redacted] , has spoken to the consumer this morning and set an appointment for this Saturday to meet and have the vehicle inspected while there to confirm any items needing attentionThis was satisfactory to the customer.Sincerely,Tracey F*, Premier Automotive Management

Andrea, I will pass this info to the General Manager at the dealership to remove this gentleman's infoSincerely,Tracey Fi***

[redacted] In reviewing the contract for the pre-paid maintenance it shows that his coverage expiredIt states mo/40,ooo miles whichever comes firstHe is over 40,miles therefore any claim submitted would be declinedManagement at the dealership has advised me they informed the consumer of the expiration previously as wellI hope this clarifies any outstanding issuesSincerely,Tracey F*, Premier Automotive Management

Yes, I intended to put December December 22,is when I first visited the business to purchase a car

[redacted] The Sales Manager discussed the situation with the consumer on several occasionsShe brought her vehicle in because it stopped on her and she had to get it jumpedThe Service dept looked at vehicle and determined it was the batteryThe battery was replaced and the problem is fixedDuring the time her vehicle was in service she was given a loaner to useHer car has been ready for several daysShe hasn't come to pick it up [redacted] needs to return the loaner vehicle and pick up her vehicle which is repairedShe is no longer authorized to be in the dealership's loaner vehicleThe Sales Manager also advised her she could trade the vehicle in if she chose but it would not be replaced as the consumer purchased the vehicle, we remedied the battery issue and the vehicle is hersSincerelyTracey F*, Premier Automotive Management

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10850243, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.If the vehicle had been indeed checked before it was the sold the code should have appearedThe day after the vehicle was purchased the code was pulled Recently the code was pulled again and it is reading the same thingThe test may not been completed correctly if it was done at allEither way the car was sold with this problem Regards, [redacted]

[redacted] As previously stated, if the consumer can bring in record of a pre paid warranty the Sales Manager in the Sales department can reviewUnfortunately our records do not show any such warrantyPlease have the consumer contact the Sales ManagerSincerely,Tracey F [redacted] Premier Management

*** I have spoken to all parties involved including the GM regarding the consumer's concernsI was advised that Ms*** was fully aware of the terms of the loan at the time of purchaseRegardless, the Sales Manager and Finance Manager have since contacted her and met about re-doing the
paperwork with her daughter listed firstThey explained after presenting to the bank, the lienholder would require a downpayment to do soMs*** advised she did not want to put that much money downThe dealership explained that was the only terms the bank would approve with her daughter listed firstThe dealership is happy to redo her purchase paperwork per her request but they do not have any authority over the bank's approval conditionsMs*** declined to redo her purchase with those terms.Should you need any additional information, please contact me at your convenience.SincerelyTracey F*Premier Automotive Management

***This vehicle was sold for Parts onlyPlease see attached Buyers Order representing thatThe customer was fully aware of this at purchaseIf the consumer has since chosen to try to perform repairs to it for use, that is the consumers responsibility not the dealership'sNo refunds will be
made as the dealership disclosed all info accordingly.Sincerely,*** ***, Premier Automotive Management

***The consumer had a previous complaint for the same concerns which we addressedThe dealership is not continually pulling her creditPlease refer to the pevious responseMs*** is welcome to contact the Finance Manager, Joe A*** or the General Manager, Will L*** at her leisure if she
would like further reassurance on her concerns.sincerely,Tracey F*, Premier Automotive Management

*** The Manager has researched the purchase and does not see where the consumer has a pre-paid maintenance agreementThe consumer is being contacted by the Service Writer to adviseIf the consumer has a copy of what he feels is an agreement he paid for, please have him see the
Sales Manager in the Sales department to clarify. Sincerely,Tracey F* Premier Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11609170, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12334061, and find that this resolution is satisfactory to me.
Regards,
*** ***

AprilI have pulled the purchase file and the service file for the consumer's vehicleI have verified a used vehicle inspection was indeed performed on the vehicle before saleI have also verified the consumer signed and As Is document reflecting the only warranty that comes with the vehicle is
that of the remaining factory warrantyThe dealership is happy to assist with any requested repairs and will do so in accordance with the coverage mentioned above or the consumer is certainly able to receive service through customer pay.Should you need any additional info, please contact me at your convenience.Sincerely,*** ***Premier Automotive Management

Andrea, Toyota of New Orleans is happy to assist the consumer with the leak she is experiencing in her vehicle she purchasedPlease have her contact either the Used Car Manager, Gerard D***, or the Service Manager, Chad M*** to schedule a time to come in and bring her
vehicle. Sincerely,TRacey F*, Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12220034, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

***The Service Manager, Chad M***, spoke to the customerThey are taking care of the interior trim that was scratched due to broken glassThey also had vehicle cleaned up and remaining glass removedCustomer is coming to pick up vehicle today and will return when interior replacement
parts come inThe dealership apologizes for any inconvenience caused as a result and hopes the consumer allows us to be of service in the future.Sincerely,Tracey F* Premier Automotive Management

***The GM, Will Lewis, has confirmed the customer was refunded yesterday May Please let me know if you need anything else.Sincerely,Tracey F*