Mark Hunt Photography

[redacted]The Sales Manager discussed the situation with the consumer on several occasions. She brought her vehicle in because it stopped on her and she had to get it jumped. The Service dept looked at vehicle and determined it was the battery. The battery was replaced and the problem is...

fixed. . During the time her vehicle was in service she was given a loaner to use. Her car has been ready for several days. She hasn't come to pick it up. [redacted] needs to return the loaner vehicle and pick up her vehicle which is repaired. She is no longer authorized to be in the dealership's loaner vehicle. The Sales Manager also advised her she could trade the vehicle in if she chose but it would not be replaced as the consumer purchased the vehicle, we remedied the battery issue and the vehicle is hers. SincerelyTracey F[redacted], Premier Automotive Management

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10850243, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If the vehicle had been indeed checked before it was the sold the code should have appeared. The day after the vehicle was purchased the code was pulled.  Recently the code was pulled again and it is reading the same thing. The test may not been completed correctly if it was done at all. Either way the car was sold with this problem.  
Regards,
[redacted]

[redacted]In reviewing the contract for the pre-paid maintenance it shows that his coverage expired. It states 36 mo/40,ooo miles whichever comes first. He is over 40,000 miles therefore any claim submitted would be declined. Management at the dealership has advised me they informed the consumer of the expiration previously as well. I hope this clarifies any outstanding issues. Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted] The dealership Service Manager, Chad M[redacted], has spoken to the consumer this morning and set an appointment for this Saturday to meet and have the vehicle inspected while there to confirm any items needing attention. This was satisfactory to the customer.Sincerely,Tracey F[redacted],...

Premier Automotive Management

[redacted]As previously stated, if the consumer can bring in record of a pre paid warranty the Sales Manager in the Sales department can review. Unfortunately our records do not show any such warranty. Please have the consumer contact the Sales Manager. Sincerely,Tracey F[redacted] Premier Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10850243, and have determined that this proposed action would not resolve my complaint. As I have stated before the car had not had an oil change before it was sold. Please provide proof the car was in fact properly inspected and serviced. Again, the code came on the day after it was purchased and was pulled the same day. This should have been found and fixed before it was sold.
Regards,
[redacted]

Andrea, I will pass this info to the General Manager at the dealership to remove this gentleman's info. Sincerely,Tracey Fi[redacted]

Yes, I intended to put December 2016. December 22,2016 is when I first visited the business to purchase a car.

[redacted]I have confirmed the Used vehicle inspection was performed prior to the vehicle being sold and all repairs were performed accordingly. Should you need any additional information please contact me at your convenience.Sincerely,[redacted]Premier Automotive Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12784660, and find that this resolution is satisfactory to me. 
Regards,
[redacted]