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Mark IV Construction

301 Exchange Blvd Ste 200, Rochester, New York, United States, 14608-2755

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Mark IV Construction Reviews (%countItem)

We lived in this townhouse complex for 3 years. We were excellent tenants, quiet, followed the rules, and paid on time every month. They do not ask for a security deposit. But if at the walk through they deem the carpets need to be replaced you are responsible and if any other damage is seen you are responsible. We moved out in June of 2019, we did our walk through and were approved for just a carpet cleaning. In fact, on the paperwork we have it says “so clean, could rent it now.” We then received a letter in the mail in August for a bill for $600 to “replace carpet.” A carpet with which had no stains. And was let well. And only 3 years old. They said there was an extreme odor? We argued for about it for 2 months and eventually just paid the fine. They wanted us to go to court. Well we just found out that instead of actually replacing the carpet with new carpet in the unit like they said they installed new hardwood floors. What actually happened was that the tenant asked for hardwoods and they agreed and didn’t want to pay for it so they charged us a “fee” to cover the cost of the hardwood flooring. They are SCAMMING middle class hardworking people at move out all the time. It’s how they make extra money! They hope you’ll not read your lease terms or not have the money to go to court. BEWARE OF CHARTWELL AND OTHER PROPERTIES MANAGED BY MARK IV.

The absolute worst company to lease an apartment or townhouse from. Signed a lease on November 8th with Clear View Farms and gave them $3400 to secure a residence for 3 months. They cashed my certified check immediately and have ignored all maintenance and repairs requests brought forward prior to and after signing the lease.
I am a disabled person and they are not making any concessions for my health or safety concerns. It is unfortunate because the money I gave them was borrowed out of my 401k and they could care less if I live in an apartment that is infested with pests.
In addition due to the fact that I am disabled, they have not assisted with any of the safety concerns I have brought forward. Mark IV, more specifically Laurie Stone, the Property Manager as well as Michelle Fugle, the Rental Coordinator took my hard earned money and are ignoring me completely. The only answers I received to date state ”Too bad, be safe and your responsible for the unit for the next 12 months”.
Do your homework with this company. I have spoken to 2 lawyers today and they said Mark IV is the worst company to do business with and I can see why.

Current resident at Chartwell Townhome Estates in Brighton NY. Horrible place to live. The area is great but this is the worst community I have ever lived in. The basement is unusable due to the amount of mold that continues to appear down there. I am told it is fixed, by spraying and wiping it away, but it manages to return. The basement has flooded multiple times, with no meaningful repair done. Service requests take days to be completed and are patch jobs. I have reported a mold issue on Sunday morning, today is Wednesday and they still have yet to address mold growing in living spaces. If you care about your health or your family, do not come here.

We signed the lease the day before we moved in and everything seemed fine. The day of the move, our "finished basement" carpet was soaked. We checked inside the laundry room and there was water up to the step that had leaked throughout the carpet leading into the living area.
After reporting the issue to maintenance and having them suction the water out two days later, we noticed the drywall in the laundry room was covered with black mold. We were horrified. We notified our landlord again and was told that maintenance would come to clean it up. They scrubbed the mold. They told us it was fine. They told us it wouldn't come back.
We have never used the 'finished basement', although we pay our rent every month which includes access to this space. We have had multiple occurences of our basement carpet becoming soaked with water from the outside when it rains. The bandaid to this was a plastic cover over our outside gutter.
We have since recently experienced the toilet pipes upstairs leaking into the ceiling, coming through the light fixture in the dining area and throughout the basement. The entire basement wall was covered with water. The hallway carpet was soaked. The basement carpet was soaked. And the mold? It has come back full force and has grown to reach the living area of the basement.
We notified our landlord immediately. Maintenance was called. He asked if we could wait until Monday (this happened on Saturday). We said no because of the scare of electrical fire issues due to the water. They brought big fans to dry the carpet.
When they came two days later, after drying the carpet up, we were told all thats left is paint. Paint..to cover the 7 water stains on the ceiling. Paint to cover the mold. What about the future tenants? What about our health? We were told Mark IV Enterprises never lets tenants out of their lease and they have had WORSE situations arise where tenants have asked to break the lease. We also have recordings of this conversation.
I've been diagnosed with asthma this year. I've had neck and back pain that has been unexplainable. I have seen doctors for xrays to try to find something, but we cannot figure it out. I have had awful migraines and issues breathing. I wonder if the mold under the carpets and in the walls has anything to do with it?
We have pictures and recordings of everything.
Please do yourself and children a favor. Don't rent from Mark IV

We moved out of Little Creek Apts July 31st. We just received a bill for repairs and other things. We lived here with 2 large holes in our living room and our kitchen from March 8th2017 until we moved, due the the wind storm March 8th. All they did was bring buckets for the melting snow, and used our sauce pan because they didn’t have a bucket with them. There was mold on the ceiling and under the rug. We called many times for it to be fixed. No one came. Now we get this bill and one charge was for the blinds. Well the ceiling fell on them. They are charging us 3 hours for trash removal. There was a corner with bags of clothes. Not 3 hours of work. They say no drip pan, we bought a new one before we moved. We have pictures of the ceiling if needed. I just can not believe, after 10 years of living there, never late on rent, this is how we are treated. We were living with mold, and no one cared. In the winter, residents have to buy their own shovels and actually get up early and shovel snow. They do not plow or snowblow until after everyone leaves for work. It is appalling to pay so much for rent and get treated like that. We sent a nice email to Mark IV but they did not respond. I called and talked to the lawyer and he was straight rude and nasty and hung up on me. People like this is a big reason we moved out of NY. Please look into this. Thank You very much.

Mark IV Construction Response

Please accept this is the response of the LC Apartments LLC to this complaint. I have reviewed the complainant's tenant file and I am unable to find anything that supports her allegations. In fact, the move out inspection report completed at the end of the tenancy makes no mention of any mold, leaks, or holes in the ceiling. The property manager who was so employed during the complainant's tenancy is no longer with the company, and thus I am unable to address these matters with her. I have never had any conversations with the complainant herself. On Friday December 15, I did receive an after hours phone call from a man calling on behalf of the complainant. I told him that he was calling after hours and that if he wished to discuss the matter with me, he would need to call back when the office re-opened on December 18. He never called back despite my offer.

We were completely misled by the property manager Anita. She flat out lied to us saying that the deposit that we put down was indeed the security deposit. Also, when we finally moved into the apartment it had cigarette ashes in the drawers of the cabinets and cupboards, there were damages to knobs in the bathroom, and the dryer never worked to dry our clothes. Whenever we tried to contact her to resolve these issues, she either never got back to us or was very rude over the phone. She also did not do a walk through when we moved in or when we moved out. The last straw was her forcing us out of the apartment 10 days prior to our lease ending. We then received a bill 5 months after we moved out for carpet replacement which totaled almost $1,400.00. We tried contacting her and questioning her about it and she became irate and unreasonable to talk to. I have already called Mark IV Enterprises to let them know my displeasure. I am not the only one who had issues with this property manager.

Mark IV Construction Response

Attached hereto are the documents pertinent to this complaint. The first page of the lease confirms that the tenants did not pay any security deposit. A community fee of $500.00 was charged to the tenants. The tenant signed a move in inspection report on or about July 1, 2016 confirming that the unit was in pristine condition. The property manager did conduct a move out inspection report in June 2017 and the unit was found to be in very bad condition. At this time the tenants owe $1,350.59 for various cleaning and repair costs. If that amount is not paid in a timely manner, the tenants' account will be referred for collection and possible legal action. If legal action is commenced, we will seek attorney's fees and court costs as well. Thank you.

A new tenant moved into my building on 10/10/17. There are currently 2 other tenants in my building who do not smoke at all. Upon arriving home I smelled a heavy oder of smoke in the hallway. The new tenant informed me he was a smoker and that the property manager Lauire , and the "other lady in the rent office said he would be allowed to smoke inside his unit. He stated the both women said " as long as he went to buy a humidifier it should be fine. This is not the case thou upon me agreeing to live here I made it very clear I wanted a SMOKE FREE building, and was assured that ! I have been a tenant here since august of 2014. The second hand smoke is literally making me sick and is seeping thru my vents. I am dumb founded as to why the property mananger would put a chain smoker in a building where no one smokes at all? It appears the property manager could care less about tenants health and more about " just filling units". This will not happen at the expense of my health! Poyck vs Bryant is a case where a similar siutation happen and the landlords failure to address second hand smoke traveling from one unit to a neighboring unit constituted a violation of NEW YORKS Real property law (RPL) 235-B.

Mark IV Construction Response

Attached hereto is a letter that we sent to the complainant responding to his concerns. Please let me know if you need anything else. Thank you.

Dear Mr.:Thank you for your residency at Clearview Farms. We do hope we can work with you and solve the concerns and complaints you have brought to our attention. Regarding the bill from DISH, you will be receiving a check from Five Star Bank in the amount of $52.92 as a result of the damage to the DISH equipment. Our goal is to work with all residents that reside at Clearview to assure their rights and comforts are not interfered with. Per lease Paragraph 20. 1. “The comfort or rights of other tenants must not be interfered with.” In an effort to assist residents an air purifier has been installed in the building with readings of air quality. Yesterday and this morning the air quality read 100% clean air, and smoke odor was not detected in the air. In view of that, the Landlord has never designated any buildings or units in Clearview as “non-smoking” buildings. Perhaps if you purchase an air purifier that has air quality readings it will relieve your concerns of poor air quality. You may also consider transferring to another unit that is not above or underneath another unit in an effort to avoid common areas that is typical of apartment living. A townhouse end unit would provide more privacy and one wall of connectivity. Please let the office know how else we may assist you. Again we hope our efforts will make you decide to continue your residency at Clearview Farms. Sincerely, Laurie A. S, Site Manager CLEARVIEW FARMS, LLC

Customer Response

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** I have received the check per the damage . I would also like for my building to be designated a non smoking building . Although there air purifier read 100% doesn’t mean it’s reading accurately. The smoke has definitely subsided since the tenant has been placed in another building . A more accurate resolution would of been to actually smell my apartment and the neighbor adjacent to me when the former resident was their. The last conversation I had with Laurie she stated to me she would be purchasing and placing “non smoking “ sighs in my building . Is this still the case ? If so that will definitely make me feel more comfortable . That you for your attention to this matter and working with me .

Mark IV Construction Response

The building has been designated a non-smoking building, and the signs have been erected. We hope that this resolves the consumer's concerns. Thank you.

I am a current resident at the clear-view apartment complex in Scottsville Ny. When I arrived home from work I notice that my buildings roof was being replaced. I thought this was odd, because there was no notices sent out to tenants in regards to this so tenants could make the appropriate arrangement's/ become mentally prepared for the noise . Upon entering my house I turned on the television and had no signal.I looked out the window and notice the roofers had disconnected my satellite dish and left it dangling over my roof. I emailed the apartment complex manager pictures and received no response. I understand as a tenant that I have no say so as to when maintenance can or cannot be done to my apartment building. However as tenant I do understand I have rights as well. If the complex manager Laurie would have sent out a letter or email to folks informing them of this being done and the noise it may cause then I wouldn't be filling this compliant. As a result of her poor manager skills directv is charging me to have this dish reinstalled the right way. If prior notice was giving I could of made arrangement's for directv to come take it down until the project was complete. This is not the first time something has happen and tenants were left wondering what is going on. I pay my rent on time every month and all I ask is to be notified when things like this are going in my building.

Mark IV Construction Response

Attached hereto is a letter that we sent to the complainant regarding his concerns. Please let me know if you need anything else from me. Thank you.
Dear Mr.:Thank you for your residency at Clearview Farms. We do hope we can work with you and solve the concerns and complaints you have brought to our attention.Regarding the bill from DISH, you will be receiving a check from Five Star Bank in the amount of $52.92 as a result of the damage to the DISH equipment. Our goal is to work with all residents that reside at Clearview to assure their rights and comforts are not interfered with. Per lease Paragraph 20. 1. “The comfort or rights of other tenants must not be interfered with.” In an effort to assist residents an air purifier has been installed in the building with readings of air quality. Yesterday and this morning the air quality read 100% clean air, and smoke odor was not detected in the air. In view of that, the Landlord has never designated any buildings or units in Clearview as “non-smoking” buildings. Perhaps if you purchase an air purifier that has air quality readings it will relieve your concerns of poor air quality. You may also consider transferring to another unit that is not above or underneath another unit in an effort to avoid common areas that is typical of apartment living. A townhouse end unit would provide more privacy and one wall of connectivity. Please let the office know how else we may assist you. Again we hope our efforts will make you decide to continue your residency at Clearview Farms. Sincerely, Laurie A. S, Site Manager

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Address: 301 Exchange Blvd Ste 200, Rochester, New York, United States, 14608-2755

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