Market Leader, Inc

Dear Revdex.com,We are sorry to hear that our customer is not satisfied with our serviceOur customer entered into a legally binding month agreement with us on 07/28/for a website, contact management system, and an average monthly volume of LeadsDirect leadsWe gave her discount of $off for
her first two months All of the leads that our customer has received from us are real people who chose to register on her website after clicking on one of the paid advertisements that we placed for our customer on search enginesWe run these advertisements on and off throughout the month in order to meet our customer's lead guaranteeIf a website visitor did not come from our paid advertising, it does not count as a lead from Market Leader or towards the guaranteeAll of the leads in our customer's contact management system are labeled with a Source, so she can see how each lead reached her websiteOnly contacts with a Source of "Google" or "Other Ad Campaigns" are counted towards the lead guaranteeIf a lead finds our customer's website organically in a search engine, the Source will say "SEO"These leads do not count towards the guarantee We question the motives of any person or company who approaches our customers claiming to be a website or SEO "expert" with feedback about our agent's website with usWe have found that many of these "experts" are not reputable businessesSince Search Engine Optimization is not an exact science, but rather a set of guidelines and best practicesWe encourage our customers to focus on creating valuable website content, page titles, and page descriptions in order to rank higher in search enginesWe are not aware of any errors in the setup of her website I see that our Customer Care team and also our customer's Account Executive have answered these questions and concerns multiple timesIf our customer still has questions, we urge her to reach out to our Customer Care team for further assistanceTheir contact information can be found in her contact management system with us under the Help menu We are unable to cancel this contract early since services are being provided per the contract that both parties agreed toJanuary is the last month of our customer’s month agreementShe will need to reach out to us in January, before the 25th, of the month in order to cancel this agreementHowever, I see that our customer currently has an Outstanding Balance of $that was due on 09/01/If this balance is not paid, her account will eventually be cancelled in poor standing due to nonpayment

Please beware of Market Leader I was a very new real estate agent playing around with my free placester website, shortly after I received a call from Murillo at Market Leader ( the call showed my office number on the caller ID, I was believing this was actuall a resource from KW, not the case at all) He was promising me this and that, number one spot on google, great leads a month and the price just keeps going up from a month to a month all the while I am telling him I am new and have no income I can’t afford a monthHe preceded to tell me he can do my website, make sure my website shows up on the first page of google and get solid leads a month for 269, but this is a trial and it will go up to after months but I will be so swamped with business from this website that will be nothing compared to the money I’ll be bringing in, stupid on my part I know, but keep in mind I’m thinking this someone affiliated with my office since that’s the number that showed in my caller IDSo I agree to the a month for months, remember this a trial period I just have to go to my email and authorize the payment for I get some leads, not a month, and they were all bogus, rarely opens emails, never answer the phone so I call in to cancel my trialOh no they tell me I signed a month contract ( when I authorized the payment, that’s the contract) but they will drop it to months but I cannot cancel I know there was small print I should’ve read and some of this is my fault for falling for such a scam but they are very misleading, calling from your office number, never telling you that you are signing a month contract just an authorization of payment (that is what they sent me when I asked for the contract I signed)
When agents are starting out with little to no income just trying to find a way to get leads and business have a hard enough time without scammers like these coming in and promising the world for more than outrageous pricesIf this saves one person from using Market Leader then I have done my job but I hope to stop several and hopefully they go out of business

I payed them $to start up a Real Estate Website for meAfter about a week of service I told them I would like to cancelThey said I cannot because I am locked into a month contractI did not sign documents allowing for them to take $from me monthly for their serviceI called to cancel and they held me hostage saying I signed a documentI looked at the document and the signature was typed outThey deceptively signed me up for a bunch of junk for $a monthAll they would say is we cannot help you and would sweet talk me and start talking about the product and how I can use it betterI do not want their product or servicesIts all junk!!

Dear Revdex.com,We apologize for the delay in response to this complaintA review of Ms***' complaint and her account records are as follows:On 4/4/16, our customer signed a six-month contract to purchase $worth of HouseValues leads per month, in addition to a $monthly fee for the Market
Leader Pro system and websiteThe total monthly bill was $at this timeThis included a guarantee to deliver a minimum of eight HouseValues leads per month to our customer.On 6/7/16, our customer spoke with our Sales Department and opted to purchase five additional “Leads Direct” leads in Hisperia, CA for an additional $per monthThis brought her monthly bill to $At this time, our customer had not expressed any dissatisfaction with the leads she was receiving.On 7/1/16, we attempted to bill our customer the monthly fee of $360.00, but the payment was declinedOn 7/13/16, our Billing Department spoke with our customer regarding her outstanding balanceMs*** expressed her desire to cancel her account because she wasn’t satisfied with her leads, despite the fact that she had three months remaining in her six-month contractThis was the first time she had expressed product dissatisfactionWe explained that we wouldn’t be able to accommodate that request, but offered her additional system trainingIn addition, we extended a courtesy credit of $for her system fee as a goodwill gestureOur customer accepted this resolution and made a payment of $to bring her balance current.On 8/1/16, we attempted to bill our customer $for her monthly bill to no availAt this time, our customer asked to have her lead count reviewed against the lead guaranteeAn account review was completed, and she was credit $towards her outstanding balance, as she was not delivered her guaranteed amount of HouseValues leads during the 5/1/to 7/31/review periodShe was delivered 11/guaranteed leadsOn 8/5/16, our customer submitted a payment of $to bring her account balance current.On 8/8/16, Ms*** spoke with a representative from our Account Management Team, and requested to cancel her accountAt this time, we clarified our lead return policy, and offered her additional product trainingWe explained that we would follow up with her in October to drop leads at the end of that month, as that’s when her contract endedShe indicated that she accepted that resolutionOn 9/1/16, we attempted to bill our customer $for her monthly bill to no avail; the card was deniedThroughout the month of September, we attempted to collect the outstanding balance, but were unable toThis account was written off for $as of 9/30/Although there remains a written off amount of $on this account, we have waived this as a courtesy and will take no action to collect upon itAs we have delivered our customer for services contracted, we will not be able to offer an additional refund for valid chargesWe sincerely apologize that our products did not meet our customer’s expectations, but a full review of this account shows that she was billed correctly and did receive the services she contracted Market Leader for

I have been suffering serious financial difficulties which left me unable to pay for Market Leader ProMy account was cancelled for non-payment on 6/28/It was then reactivated so they could charge me an additional month while I'm not able to log in and benefit from their servicesI tried resetting my password this past week but it said my account could not be found, indicating that no reactivation actually took place
Additionally, I was informed by my account manager that I could schedule a 90-day review and would have to opportunity to walk away from the contractHe said, and I quote, "If I had a nickel for every agent who had the review and decided to stay on, I'd be rich!" I explained to him that I wished to cancel because of financial difficulties and would likely be going out of business
I was informed by the customer service rep who called me today using a disguised number to match my brokerage ("I called your office and they transferred me" but I don't work in

Market leader promises you a certain number of leads per monthA valid lead contains a full name, email address, and phone numberAs soon as our "free" couple of weeks started we noticed that every lead we received only contained a email addressThis is not what we signed up for, and for the $we were planning on spending on leads a month, this is not acceptableWhen we tried to call and cancel we were given the run around and no resolution was givenIn fact, our account manager told us that even though we had not started our contract, or made a single payment, that we could not cancelWe have submitted, in writing, out intent to cancel without responseWe also cannot reach anyone via telephone who can assist us with this matter

No quality in the leads provided:
price range very low for my area
Outside my area of work and contract agreement
Leads are non-responsive and Never come back to the side after log in 1-times
Wrong e mail address for the leads

I was billed for one year one March 1,however, left real estate on April Lisa in billing is the worst customer services I have ever worked withShe was not being helpful at all and said that the refund had to be processed through my bank and not through the company I don't understand how this is at all possibleIf I paid for a years subscription and only used one month of it, I believe I am entitled for months of a refund from your company Please contact me via phone to settle this

I signed up under the verbal understanding that I signed up for a trial periodIt says on their site that you can change your subscription before the 25th of the monthI asked to cancel on the 22nd via emailGuess what I was then charged $260!!! Guess what another complaint on this company is IDENTICAL to mineThey provide garbage leads with no phone numberAnd guess what, they will not cancel it

I previously submitted a complaint against Market Leader due to a commitment that was made to me by my original sales representative to be allowed to terminate my contract after months, if I was not satisfied
I reached out to the Market Leader Vice President of Business Operations, Robert V***, weeks agoHe was on vacation but communicated with me several times while he was awayI was very impressed with his superior customer service skillsHe scheduled a phone meeting with me today and we spoke for about an hourHe took the time to listen to my concerns, understand my viewpoint and come up with several options for meThe call ended with him agreeing to end my contract effective August 31, I am very grateful and appreciative for the way he handled my concern

I have requested my account be cancelled, they have denied my request and continue to bill you

I called Market Leader a couple months ago to inquire about their software and other programsThe sales lady Danielle S*** immediately sunk her teeth into me telling me how I need to invest into their paid leads programThe leads are running out and their are only left in my area and I would actually have to pick a couple different zip codes because that's how short they are on leadsI was very hesitant because it was a large fanancial commitment and I did not have a lot of money in my budgetShe kept badgering me about how this was an opportunity of a lifetime and I will regret not signing upI finally gave in and signed upAfter getting my first couple days I got an email which said I was locked in for a yearI was never told that this was a one year contract otherwise I would have never signed up I called back explaining I did not like the leads I only received emailsI took that info and used a paid service to find more about these leadsRarely was I able to contact

I subscribed to Market Leader for paid real estate leadsWhen I said I wasn't sure if I wanted to obligate myself for months, Anthony T*** said and I quote "if Market Leader does not work for you, we won't hold your feet to the fire but give it at least three months before you decide."I did and wasn't happy with the quality or quantity of the leads and I was payng over $per monthI called and spoke directly with Anthony in late July to remind him what he said, and he agreed and told me my bill cycle was the 25th, and to call back before August 25th so I wouldn't be charged for SeptemberI did call back on August 19th and left him a voice mail to call me and included my requestI did not hear back so I e-mailed him twice, no answer backI even forwarded the few leads that came over and said "I shouldn't be receiving these"-again no responseWhen I received my Septcc statement, I had been billed for SeptemberI then promptly e-mailed my documents to support@marketle

I have been using Market Leader to help generate leads for real estate transactions for the past months They promised at least quality leads per month Since I have been using their services, I have generated no real estate transactions from any of their provided leads In addition, almost half of the leads they have provided have viewed or less properties on my website I do not consider these to be quality leads I am losing almost $a month for this service and have received nothing in return I would no longer like to do business with Market Leader as I do not feel their services are adequate
I called Market Leader in August and spoke to a representative who said I would have to see my contract through months, and if I was still unhappy with the service, I could cancel I called back this December to cancel, as this would have been months I was now told that I could not cancel the contract, but they would look into it and call me back I never received

AVOID AT ALL COSTSMarket Leader, owner of Diverse Solutions, routinely engages in unethical business practicesWe gave 30-day written notice to cancel our IDX solutionIt was received and accepted by Diverse SolutionsInstead, they continued to bill our credit cardWe are referring this matter to our attorney and the Washington State Attorney General as well as the NARThere are better solutions by much more reputable companies#EPICFAIL

Complaint: ***
I am rejecting this response because:Market Leader continues to send me lead notifications after numerous request to stop all lead generation through mobile and emailsI cannot express to you after having been through serious surgery and medical problems how devastating this is for me to resolveThey are the most uncooperative company I have ever dealt with knowing that I am a very dissatisfied customer with issues of complaints one after anotherI cannot operate a website or be part of a lead generation since they were notified that my real estate license were sent back to *** requesting inactive status on 6/30/by my brokerThe responses to me from Market Leader has been strictly about and for themselves with no negotiations offered to resolve the issues which again tells me how they treat their consumer/agentsThey also have released private account information to an unauthorized person that should never have happened and I will continue to pursue that issue as well EXIT *** *** Jul (days ago) tome *** I spoke with market leader and they stated you have a month contract with themThey also said it will be cancelled due to non-paymentThe man did say that maybe you can call the billing department and work out payment issues - 866-952-He said maybe you could pay one month and then not have to pay anythingI had a hard time as well talking with them Let me know if you get anywhere since I called *** *** Jul (days ago) toEXIT Kristy, What they just told you is confidential information that should not have been discussed with you for their reason not to shut down my websiteI am in a dispute with them over their handling of leads, website etcYour request to take down the website was for a different reason because of the *** *** not for my personal information to be told to Exit *** ***. Thanks for your helpYou have been wonderful to work withHope to see you soonEXIT *** *** Jul (days ago) tome ***, I would say that to themI keep telling them that I was not calling to talk about your accountIt is like they go around the subjectIt just sounds like a horrible company, and I hate to see you have to deal with thatI am calling again to see if I can reach a different person. Kristy
Sincerely,
*** *** Realtor

I signed up for Market Leader last April for real estate leads I was told by my sales person that these leads were screened and would be quality leads I paid for leads per month for $ From the beginning, I never received the amount or quality of leads that I was promised and paid for The leads that were sent to me were mostly bogus leads, rarely received phone numbers and the other leads that were sent had bad email addresses or just completely "fake" people I contacted Market Leader early on to discuss my dissatisfaction with their service, but never received a response The only time I was ever contacted by the company was when my credit card would not go through At that time I called their offices and spoke to a customer service rep and again expressed my concerns and was told I could get out of the contract after six months and that I would be credited for leads not received I was also emailed by a another employee who I communicated with once or twice, but as

We apologize if our customer feels that we are not properly processing her request
The history on this customers account, is as follows:
Our customer signed up for a monthly lead subscription, on 01/04/At this time, she agreed to a month agreement, which was effective the first of the
following monthThis meaning, our customer is in contract from 02/01/through 07/31/(We have attached the electronic agreement for reference)
On 3/29/2016, our customer called in requesting to cancel her agreementPer the terms of the agreement, our Account Manager advised she was not able to cancel at this timeWe have flagged our customers account for cancellation, and have assured her that she will be cancelled at the end of her agreement term

I have been paying $per month for leads through this company I expect for that price REAL leads Yesterday I got a lead from someone I know within my office with all of her information I texted her about it jokingly and she was very confused so I called her She said she was about to walk into her kids football game and hasn't been on the site in over years (when she input her information as an example for training when the company paid for the service) So, they are pushing old leads to me which makes complete sense now as to why some homes had sold in just the past couple of years Not to mention they said they would be doing an audit to refund me for leads with fake addresses, numbers and the leads I never even received I have yet to receive that refund They force you to pay for their training and crm system (already provided by my company) They claim you sign up for a month contract, but I never signed anything that stated that When you sign up you click tha

Dear Revdex.com, We apologize for the delay is responding to this complaintAn outline of our investigation and findings are as follows:On 5/11/our customer signed a six-month contract totaling $per monthThis included a $99.00/month system fee, as well as $per month for “Leads
Direct” Real Estate leads out of StLouis, MOOn 7/13/16, Ms*** spoke with a sales representative, and changed her lead area to Fenton, MOThis was also a contract for leads per month, but the monthly invoice went to $319.00, as Fenton leads were slightly more expensiveShe did not express any dissatisfaction with the product or service at this time.On 8/1/16, Ms*** spoke again with a sales representative and changed her lead area to Sunrise Beach, MOThis was also a contract for leads per month, but the monthly invoice went to $320.00, as Sunrise Beach leads were slightly more expensiveShe did not express any dissatisfaction with the product or service at this time.On 8/17/16, our customer called in to Market Leader and spoke with one of our account managersThe customer called in with her credit card company on the line, stating that she wanted to cancel her contract due to the quality of the leads she had receivedWhen questioned, Ms*** would not elaborate on what issues or challenges she was having, specificallyFurthermore, she refused to cite any specific leads that were unsatisfactoryThis was the first mention that she was not completely satisfied with the product.On 9/1/16, we received a credit card dispute from our customer totaling $for two months of serviceAn investigation was completed to ensure that Ms*** did, in fact, receive the number of leads as per on contractual agreementThe investigation and response to her credit card company confirmed that Market Leader met its contractual obligationsWe have since won this dispute with her credit card companyIt should be noted that no mention was made to our sales or support teams with regards to lead delivery until her credit card dispute was filedWe apologize that our customer remains dissatisfied, but we will not be able to issue a refund in full for her accountAll products and services were delivered as per her contractual agreement with our company. Regards,Matt P***Market Leader