Market Media Group

The ad was installed at the front entrance on The ad was installed for the entire monthsThe customer had called complaining that the sign was not visibleWe sent our service providers out a number times to help position the ad better, but every time they went they said it was in a good
positionEven the photos *** had sent were still very visible even though she did not think it wasOn 3/17/*** had sent photos saying the ad was hidden, but the photos showed exemplary positioning (please see attached with her notes in the title)Right next to the front doorThe positioning of the ad was in a very great locationWe feel like we tried to explain to her it was in a great location, everyone walks by it as it is the entrance hallway

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per *** *** emails of 4/19/14, our contractually agreed upon term would not begin until the sign was not placed in the agreed upon when our company signed the contract. Until the sign/banner is placed where the company
At this point, we have been mislead by *** *** company and he and his company have falsely represented the products and services to be provided.
With respects to *** *** claim that he has been unable to reach our company - this is false. I am more than happy to provide emails as well as call history showing that I have been in contact with he and his company in an appropriate and timely manner. If anything, these documents will reflect the *** *** and his company falsely represented who they were upon their initial contact with us *** *** company approached us stating that they were Ralph's grocery store), misrepresented the products offered (two signs, one at each entrance were agreed upon and this ended up not being the case), misrepresented the agreed upon placement of the sign/banner and will show that an appropriate response time and acumen was not displayed. In addition, these emails will show that *** *** of Market Media Group advised our company that our contract time would begin 7/18/and run for an additional months. Again, this was not what was agreed upon and simply displays another act of misrepresentation. When I reached out to *** via email on two separate occasions to clarify, I received no response *** *** was cc'd on these emails as well. This is another display of this company's lack of customer service, acumen and inability to abide by contract terms and services they have agreed to provide.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 
 Hi [redacted],
 
This is in reference to the above complaint.  The business owner has contacted me and we have come to an agreeable resolution to the issues described in the complaint.  I would like to close and/or remove the complaint filed.
 
I want to thank you and the Revdex.com for your assistance in resolving this matter.  Your service is greatly appreciated.
 
 
Regards,
[redacted]

The worse company to ever advertise with. I had nothing but issues with market media group to place their sign rack in a proper location where there is traffic. Instead they would ignore the $1000.00 that I had spent with them for a sign that is suppose to be on there sign rack that is suppose to be out in the open where people walk. After 3 months of aggravations we agreed to move it to another Kroger location in Canton M, just to go through the same situation for again for several more months lol. At this point I'm demanding for a refund for a second time but only for them to ignore my phone calls and email. Now its been a full year and our agreement is up. So I drove to the Kroger to pick my sign that I paid them $300 to make. Well of course its gone now. I'm sadly to say that we never got 1 lead from that add and a 1000.00 down the drain. I only wish I could post my picture of what it looked like.

[redacted] called and said there was a 2 inch scratch on the white part of [redacted] display. We had fixed and replaced the scratched panel as...

well as the top panel within two weeks of the initial phone call from [redacted] This display is set up outside next to a Red Box approximately 15 feet away from the main entrance of the store (please see photo #1 attached). As a company, we have offered double contract time to extend their ad when we can get this display moved to the opposite entrance because she is requesting that she doesn't like the location of the rack. Our operations manager had met [redacted] at the Ralphs store location after installing another set of ads forward facing (please see install photo #2 attached). During the conversation with [redacted], our operations team who delivers all the free publications in our rack program at Ralphs, noticed her flyers are empty on a weekly basis. Which we can infer that the position of the rack gets a lot of foot traffic. We will do whatever it takes to make this client happy but since the Revdex.com complaint was filed I have diligently contacted Heather over the phone to talk about this but I only get a short text reply back. Also, according to our operations manager that had met Heather at the store, she does agree that people are picking up her flyers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
This was a classic case of miscommunication. The entire dispute revolved around poor phone and email skills, and not the advertising, or the rate, or other forms of service but around the PLACEMENT of the news rack in relation to the front door, which is very critical.  Apparently, once I have submitted my new art work to Market Media and they produce it and attach it to the rack, the rack then gets moved within very close proximity of the [redacted] front door. 
I will be submitting new art work and hopefully all will go smoothly without any further hitches.  I appreciate (at last) the responsiveness of [redacted] at Market Media and his effective resolution to the problem.
Regards,
[redacted], [redacted]

Per the contract that [redacted] had originally signed, if the store closes then we reserve the right to transfer her billboard to the closest store. We understand that she "refused" but unfortunately that is what ends up having to happen when and if a store closes (which it seldom does.) Also,...

our contracts are non-cancel-able and non-refundable - this was all clearly stated in the contract that [redacted] had signed. We understand that this was an inconvenience which is why we had refunded half the amount.

Please see attached contract for service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This was a classic case of miscommunication. The entire dispute revolved around poor phone and email skills, and not the advertising, or the rate, or other forms of service but around the PLACEMENT of the news rack in relation to the front door, which is very critical.  Apparently, once I have submitted my new art work to Market Media and they produce it and attach it to the rack, the rack then gets moved within very close proximity of the [redacted] front door. I will be submitting new art work and hopefully all will go smoothly without any further hitches.  I appreciate (at last) the responsiveness of [redacted] at Market Media and his effective resolution to the problem.
Regards,
[redacted], [redacted]

[redacted] (please see attached install photo)
34); margin: 0px; font-size: 12.8000001907349px; font-family: arial, sans-serif;"> 
[redacted] bought the ad on 1.8.15. and sent us the artwork on 1.15.15. The ad was then printed and installed on 2.25.15 due to the special sized holders that we had to custom order as their postcards did not fit in our usual trifold & 8/5 x 11 holders. On 2.26.15 [redacted] was notified that she had been installed and that her 6 month time has started. She replied back "Thank you". On 4.3.15 she had contacted us in regards to changing out her artwork and she had sent it over on 4.6.15. During that time that we were waiting on artwork approval (from the store chain) her billboard had gone missing (on 4.21.15)  and we replaced it on 4.23.15 (please see photo). Our administrative assistant got confused and thought it was the new artwork that was posted, but it was the old artwork replacing the missing billboard. [redacted] got upset that it was not her new artwork and started calling us for a refund and did not give us an opportunity to even change out her artwork which was already being printed.
 
To make matters unfortunate. This [redacted] location had changed into a [redacted] in the beginning of May. Per our contract under OTHER TERMS: D, (please see attached contract)  if a store closes we reserve the right to switch them into the nearest location. We have transferred CKO into the Ralphs on Jamboree Rd in Tustin, but since it is a different size billboard we had to change the graphics and will be installing that location shortly as well as giving her an extra month on her contract.
 
We have done everything in our power to make [redacted] happy and we hope she will be satisfied with her new stand at the Ralphs as well as an extra month on her contract.
 
 
Please also note that our contracts are non-cancelable and all advertisers are aware at the time of signing. We will give them extra time and new reprints to accomodate but we cannot cancel simple due to the costs of producing these ads.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.MMG has defrauded me of nearly $1200 by agreeing to post my advertising on their newspaper rack in front of our local Ralphs market in Malibu. I have had numerous problems with MMG in the past and I was hoping all had been resolved but they are up to their old bad behavior again, but this time, even worse. My sign was removed by someone many months ago, and although I attempted to call and email MMG numerous times as to when they would replace the sign, I only received an initial reply months ago stating they would take care of it - since then, no new sign, no responses to my attempts to contact them - it is obvious they have no intention of honoring their agreement or resolving the problem - they are not to be trusted.I would like a full refund of my $1195.00 that MMG charged me. I have no interest in further business relations with this company.
Regards,
[redacted]

This is a complete misunderstanding. Your original billboard had expired and we had contacted you to renew and change your artwork. You sent us over a renewal agreement and got you started with our designer. You had never finished working on your artwork. The rack placement was to be fixed when...

we got your new billboard installed because your current one is expired (you have been running for free). Once you finish your artwork, our installer will install it along with changing the placement of the rack so it could be more visible. I will have [redacted] contact you again to finish your artwork.

Attached are the install photos for United Realty & Loans.   We apologize if Ms. [redacted] feels in any way she was defrauded; however her advertising board continues to run at the [redacted].  Market Media did hire a temp, "Sharon", whom did not have the...

know how to instruct Ms. [redacted] correctly and offered her own personal remarks without checking for install photos.  We thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Their response is not accurate.  I was promised a high visibility area. the doorway to the bathroom is not high visibility, but regardless to my opinion,  I was told that the sign would NOT remain in this location when I signed up for advertising.  In fact, I specifically told the salesperson that the current location was not acceptable and I would not advertise if the sign remained in this location.  He and the company promised repeatedly that the sign was going to be moved to a "high visibility" area after [redacted] finished their renovations.    These empty promises went on for months.  I have all the email and text correspondence to back this claim up.  [redacted]'s manager never told me that this location was high visibility and regardless,  it does not [redacted]er as the media company is the one who told me the sign would not remain in that position.   [redacted] also promised me the return of my money if the sign could not be moved and if I was not happy with the placement.  After he finally confirmed with store management that the sign would not be moved, he  then did have my portion of the sign moved to the  left side ( I never requested this) and had it repaired (I had to ask more than once to have it repaired, as he would tell me it was repaired and I would check and it was not repaired) but regardless the sign remains in the same area  that is not high visibility, as promised.   They know they have breached the contract.  The dentist who also had a sign removed his in protest, when the sign was not moved.  He was, as I am, embarrassed by its proximity to the bathroom.  Knowing they had breached the contract, they even promised me additional marketing time, to make up for the fact the sign had not been moved from this location stating that my time frame would not start until the sign was moved and also changed the marketing time from 6 months to 1 year.  It is true that a few weeks ago, [redacted] also offered to put a sign at another store in place of giving me a refund, and I told him that  I would look at the store and let him know if this was agreeable to me,  I viewed that stores sign  location and it was actually worse than the Mira Mesa Store as the sign is outdoors and hidden behind a large pillar.  I responded to [redacted] that it was not acceptable and that I wanted a full refund, as promised.  He then stopped responding to me.  I am not being unreasonable.  Trying to convince me now, after they promised for months to have it moved to a "high visibility" area that the doorway to the bathroom is now a "high visibility" area does not change the facts that I was promised the sign would not be located there.  I am only asking the company to keep their word, and give me what I was promised.  Now that they know they can't  I want my money back.  I would agree to a $100 reduction of the refund to reimburse for the production of the sign, as long as I am able to retain the sign.   ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business did not "refund" me half of my money that I paid for a product which was NEVER produced. I paid half of the amount up front by check, as a "good faith deposit"  and paid the 2nd half with my business credit card. After their accounting person agreed in email to refund me, I waited two months. Since I got no refund, I had to put in a dispute request for my credit card company to get it refund. If the credit card company investigated and also concurred that I was correct, how can the business not owe up to this? Besides, non-refundable only applies to something bought. In my case, nothing was ever bought because an ad was never produced.Please see attached email.
Regards,
[redacted]

face="Calibri" size="3">When you walk into the store,
the Welcome Center, is about 15 feet from the entrance to the right. This
Welcome Center sees a lot of traffic because it holds multiple publications in
it which get stocked every week.  Ms. [redacted] had said she did not like
the position of her ad, so we went ahead and switched her from the right to the
left side of the rack (see  Before and After photo). After we had switched
it, she had mentioned  her brochure holders were vandalized, so we went
ahead and switched those out for new ones as well. Yet, Ms.[redacted] was still
not satisfied with the location. The CEO, [redacted], had taken it upon himself
to personally go to the store and talk with the store manager. The store
manager had even spoken to Ms. [redacted] in person at [redacted]s to tell her that it is in
a highly visible area and receives a lot of foot traffic. Mr. [redacted] had offered
[redacted] another store in addition to the one she currently has and Ms. [redacted]
does not want to cooperate on any level. Our contracts are non-cancellable as
we take on many costs before the ad even goes up; paying the store chain for 6
months in advance, artwork, printing etc. We would still like to uphold our
previous offer of an additional board at another store (which is an additional $3000 worth of free advertising.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I attached a few of the images that I have sent to Market Media to show how our sign is clearly not visible to customers.  If the sign was facing the correct way when their person was at the location it is because we always move it and place it back where it belongs and/or turn it so that it is visible to the customers.  They have told me that someone comes out weekly to check the signs, then how come the broken brochure rack that we reported as broken on May 09, 2015 has not been fixed?
I spoke with Matt at great length about our difficulties and I have a voice message from Matt, dated Tuesday, July 21 at 12:42 pm in which he states that he talked to his boss and said that he wanted to let me know "what we are going to do" in regard to our ongoing issues.  He never did return my phone calls or email requests attempting to find out what their resolution proposal was.  We never got resolution from Market Media, just stall tactics.
Regards,
[redacted]

This is a complete misunderstanding. Your original billboard had expired and we had contacted you to renew and change your artwork. You sent us over a renewal agreement and got you started with our designer. You had never finished working on your artwork. The rack placement was to be fixed when we...

got your new billboard installed because your current one is expired (you have been running for free). Once you finish your artwork, our installer will install it along with changing the placement of the rack so it could be more visible. I will have [redacted] contact you again to finish your artwork.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have made at list 10 phone calls to this company after realizing they never did install the advertising material as mentioned in our contract.
I shop at that store weekly so I would know if it had been installed. In my last 5 calls to them, I told them because they failed to place the adds in the store we talked about. I no longer wanted them installed, and requested a refund. I had an attorney write them a letter. After they revived the letter from attorney and you, they went ahead and placed the adds
against my request. I made it clear to them, no to do so. In the last 5 calls to them, they kept telling me they would refund me right away and that check was in the mail.
I just want my money back as they broke their original contract. Please help me get my money back as requested. Regards,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not "refund" me half of my money that I paid for a product which was NEVER produced. I paid half of the amount up front by check, as a "good faith deposit"  and paid the 2nd half with my business credit card. After their accounting person agreed in email to refund me, I waited two months. Since I got no refund, I had to put in a dispute request for my credit card company to get it refund. If the credit card company investigated and also concurred that I was correct, how can the business not owe up to this? Besides, non-refundable only applies to something bought. In my case, nothing was ever bought because an ad was never produced.
Please see attached email.
Regards,
[redacted]