Marketing Concepts

Review: I contacted Marketing Concepts multiple times letting them know that I would no longer be able to go on my trip to Las Vegas through their giveaway. I requested my $30.00 money order refund from them. They assured me that I would be given this refund and I have still not received it. Shortly after 2/27/2013 they stated that they would be mailing my refund. I still have not received it.Desired Settlement: I am in need of my $30.00 refund that they stated was going to be sent out shortly after 2/27/2013 after deciding not to go on the trip.

Business

Response:

Mr. [redacted] submitted a reservation request to us last year requesting to stay at one of our resorts in January or March of this year. He included with his request a $30.00 deposit, which we require as a guarantee for a reservation. This deposit is refunded after we have confirmed that the guest completed their stay. Mr. [redacted] contacted us and informed us he did not want to take the trip on the dates he requested. We then returned his package with a new reservation request form so he could pick different dates. We kept his deposit on file, so when he resubmitted the request he would not have to get another money order. We indicated on his new form that the deposit was on kept file and that if he was not going to use the package to simply return the new form to us with his name and address on it, and state on the form he wants his deposit returned. We sent him this new form in February of this year and have not received it back from Mr. [redacted] either requesting new dates or his deposit. We have today issued his $30.00 deposit to the address he provided on this complaint.

Consumer

Response: