Marlo Home Furnishing's Inc

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Complaint: ***
I am rejecting this response because:
I spoke to them regarding the legs and that they are defectedOne of the couches that we sit on frequently the legs are broken, and assuming that that couch is used frequently the others may follow suite when used excessivelyThe welding is soft and cant hold the leg together, it is poorly manufacturedI have attatched photos to show you all, its quite embarrassing using rubber pads to keep the couches stable in our living room, we've got frequent guests and it does not add a level of comfort.
Regards,
*** ***

August 19, Dear *** ***,The customer cannot cancel his warrantyHe didn't notify the company of his intention to cancel the warranty until after the 72-hour purchase period.Best Regards,

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Complaint: ***
I am rejecting this response because:
Casings are are only part of the problem As you can see from the original complaint to include pictures, the fabric is clearly pulling apart on many seams that are fixed to the sofa The coushons are only part of the defect
Regards,
*** ***

The customer will absolutely get their refund back - in fullWe're well-aware that the customer is due for a refund, and we've already processed the check through the account officeThe refund process takes some time, howeverThe checks have been sent out and will be at the stores by
WednesdayWe apologize for the delay

The $fee was accrued after the customer canceled the merchandiseWhen the customer canceled, we informed him that we need business days to produce their checkMy understanding is that by canceling the check, we were penalized $because of the premature nature of the
customer's canceling of a check on a canceled invoiceObviously, we're not going to just randomly charge a customer after he had every right to cancel an invoice as he was within the 72-hour cancellation period

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 19, We have sent a service techout as of /5/to make further inspections and repairs on the furnitureThus, the claim (and the warranty) have not been denied

Our policy states that
customers have to inspect merchandise at the time of pick upThe customer clearly failed to do soThis is alright, because we offered the customer to bring the merchandise back for inspection/possible repair/replacementGiven the fact that the customer picked up the merchandise (as opposed to having it delivered, in which we
would have sent service technicians to inspect), and did not inspect it upon pick up but signed it to be in good condition, it’s perfectly reasonable for us to ask the customer to bring it backThere is no indication that the customer ever bought it backBest Regards,
Salem S***

We certainly apologize for the prolonged wait timeThe furniture has since arrived and is scheduled for a delivery to the customer's home on 6/12/

September 4, Dear *** ***:This law firm represents Marlo Home Furnishings, IncMy client is aggrieved by the decision of Revdex.com to close this complaint as "unresolved” based on my clients unwillingness to resolve a warranty issue arising from a purchase made by *** *** in This decision by Revdex.com was based on the "opinion of [your] office that ***s acquisition of Marlow [sic] does not negate its responsibility to address complaints or concerns of consumers who file with the Revdex.com, nor honor its warranty of items still within their warranted time period, even if said purchase was originally made under Marlow ownership.”
In our view, the opinion of Revdex.com is inaccurate and its position with respect to this complaint is illegal and arbitrary.In order to make the record clear, I want to advise the Revdex.com of the following:Based on the complaint, it appears that *** *** bought furniture and a warranty in from Marlo Furniture Company, IncIn late 2011, Marlo Furniture Company, Incwent out of businessIts assets were taken over by a secured party known as *** *** *** *** *** *** *** entered into an Asset Purchase Agreement on February 22, to sell the secured assets to *** *** ***The Agreement was that *** *** *** ***would purchase the assets following a liquidation sale of the furniture held and owned by *** *** *** ***The liquidation sale was held and the remaining business assets were subsequently purchased by Marlo Home Furnishings, Inc., as assignee of *** *** *** ***The Asset Purchase Agreement specifically provided: “Buyer shall not assume any obligations of Seller or Marlo, including without limitation (ii) any customer complaints, claims, litigation, investigations or proceedings relating to the Business prior to closing.” Thus neither *** *** *** nor Marlo Home Furnishings, Incassumed any obligations relating to the customer complaint of ***Her complaint should be addressed either to Marlo Furniture Company, Inc. and/or *** *** *** ***, as they were the predecessors in title to the businessAs part of the assets purchased from *** *** ***, the trade name "Marlo Furniture" and other names and trademarks and derivatives thereof, were acquired by Marlo Home Furnishings, IncHowever, there is absolutely no legal relationship between Marlo Home Furnishings, Inc and the company from whom *** *** purchased her furniture and warranty.
It is my opinion that the Revdex.com is legally wrong to designate this complaint as "unresolved” based on the unwillingness of ***Furniture, Incor Marlo Home Furnishings, Incto honor a warranty and/or invoice commitment on furniture that it did not sell and which was sold in a transaction that was completed more than three years before Marlo Home Furnisnings, Inc. purchased the business assetsIt is legally wrong to assert that merely because Marlo Home Furnishings, Incis using the name "Marlo" that it must honor warranties issued by an unrelated company several years prior to purchasing the business assets from an unrelated secured party We respectfully request that the Revdex.com reconsider its position in this matter and consider the complaint resolvedYour prompt response is requestedUnder separate cover, I am writing to Revdex.com concerning accreditation for this business.Very truly yours,

The customer was contacted and a message was left regarding the time frameEventually, we re-delivered on 5/We hope the customer is satisfied with the furniture

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in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the customer service is terrible The fact the store is not trying to correct this wrong is ridiculous I could have gotten severely injured from their mistakes The least they could do is make it right, after not allowing me to return the bed A refund that is equivalent to the months on having a bed with at least parts missing or in the wrong place is due
Regards,
*** ***

Customer was able to get a refund for her itemsRefund check has been submitted

We sincerely apologize for the issues the customer has experiencedIt is not our intention to exasperate an unpleasant situation and we look to resolve this as quickly as possibleRegarding Accent chair, that has been delivered as of 11/The damaged chair has been put on a
service ticket and we expect a technician to go out and make the proper repairs as soon as possible.We will compensate the customer once the issues have been resolvedOnce everything is resolved, the customer should contact me at ***@***.*** so that we can speak about compensationWe thank the customer for their continued patience

I bought a dining room table from Marlo and paid dollars total for it and the chairsNot even a year passes and as I have guests sitting down for a graduation lunch, the table falls apartI call Marlo and without having seen pictures they tell me the manufacturer will not cover it do to breakageI send pictures and they still say breakage and that it is not covered under the manufacturer warrantyBreakage due to the fact that the rail for the additional table leaf is only held on to the table by very shallow screws and glueYet this defect is not covered under their warrantyThey refused to repair or replace a very badly constructed productDo not buy from Marlo or you may end up with broken expensive junk

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must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I stand by my original statement as being 100% truthful. For Marlo to call me a liar is not an appropriate response. The furniture that they delivered is clearly not the same as they showed us in their showroom, and I have several photos to prove it. This is getting us nowhere. Will someone please provide me with Marlo legal servicing address?
Regards,
*** ***

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us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The table does wobble!! Now they say it wobbles because of the way it was designed Why didn't they tell me that back in April/May They told me to put the table over wood pieces to level it and keep it from wobbling If it was in the way it was designed, why didn't they say so back then!! Customer Service put me through a whole lot of anxiety for over months The customer service is not good When I sent the certified letter to the Board, they did not respond at all All I was trying to get from the Board of Directors was a response If they knew all along that there was a design problem, they should have told me and allowed me to get another table.My first complaint was that they delivered the table top without the pedastal base I told them to cancel the order because I could not use the table without the base They said if I canceled, I would have to pay a 30% cancellation fee I did not want to pay a 30% fee, so I had to go back to the store to pay for the base They should have given me the base since it was the saleman's fault that I did not get it When everything was re-delivered, the table top had cigarettes burns on it and it wobbled This is when my second complaint beganTo wrap this all up, I have to say I will not buy anything else from Marlo or *** Furniture Their customer service is terrible and they don't care about customer satisfaction I will pass this on to friends and neighbors
Regards,
*** ***

Unfortuantely, the policy was established at Marlo - prior to the aquisition by *** Furniture in The customer should contact their warranty company for a refund of the warrantyAs of now, there's no way we can refund the warranty as we do not have any associations with the customer during
the time of their initial purchase

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Resolved]
Complaint: ***
I am rejecting this response because:
He states that he will follow up with the service departmentI'm still waiting on his reply but you asked me to let you know if there wasn't a resolution by April 30th.Jen
Regards,
*** ***

July 3, 2015Dear *** ***:
Apologies for the late response to this; many of these complaints were sent online and no notification was sent to me, so I was unaware of their existenceWith regards to the customer, we’d like to apologize that provisions to the
warranty weren’t clearly mentionedThe warranty covers damages, as it is an accidental warranty, onlyTherefore, breakage, peeling (unless it’s 100% real leather) are not covered by the warranty company.If the customer would like, we’re willing to offer a refund for the warranty he purchased, In order to process the refund, the customer would have to go to the store where he made the purchase and, with the card used during purchase, the management will issue a refundThe original card used during purchase must be presentBest Regards,Salem S