Marlo Home Furnishing's Inc

July 4, 2015Dear *** ***:Customer’s parts were ordered and have arrivedAs of 7/1/2015, customer called us to schedule a technician to come out and install said partsWe look forward to finalizing our business with the customer and resolving the issues.Best
Regards,Salem S

See Attachment
Resolved complaint #***Inboxx Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: *** *** Date: Tue, Jan 13, at 1:PMSubject:
Resolved complaint #***To: [email protected] whom this may concern:Hello and thank you for your help.This is to inform you that the Saturday prior to receiving your automatic email complaint #, the company Marlo Furniture called me to notify me that my refund check had arrivedI picked up my refund immediately! Thanks for your attention to this matterNot sure if their prompt action was in response to this complaint or not, but I'm grateful for the Revdex.com and hope that companies like Marlo improve their practices and customer service.With sincere thanks,*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After a months wait period our furniture was delivered on Friday June 12th This would not have happened with out the Revdex.com getting
involved Thank you and I certainly will shop any place but Marlo Furniture from now on Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The issue had not been resolvedI am still waiting be reimbursement for the detective couch Which I have being trying to contact marlo furniture customer service department for the amount of be be refunded back to my Crédit cardi can be reach *** or by email ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not satisfactory to me.
Regards,
*** ***

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the business response does not address the compliant submitted which was: A letter was mailed to the company on November 2014, requesting that they reconsider a decision they made not to refund payment ,nor pick up sofa.Invoice #*** (June 2014) Note; The letter was sent by certified mail dated November 2014, and was received by *** *** on November
Regards,
*** ***

September 1, Dear *** ***,We have already responded to this complaint on August We have stated that the leafs for the customers table have been orderedPlease reopen the case as to reflect that we have indeed responded (twice now),

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I never received the $gift cardI asked them to send me prove or receipt with my signature onor where are the location that the gift card was usedor what items were purchased with the gift card, I live in *** *** Marylandi think someone in the store use it and they are covered up for themalso I was told that in order to received the gift card I must go to the store and turn in my certificateup to now I still have my certificate that was given when I made the purchasedMarlo Furniture needs to stop accused me of their mistake if I can not get my $gift card that they was advertise, I will take this to courtThank you

This complaint is a bit dated; last we spoke to customer, we informed them that we will take care of the leg along with the other service issues once we send out a service technician, which we did

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because:The type of damage to the loveseat is exactly the same as - and arguably worse than - the damage to the sofa Both the sofa AND loveseat need to be exchanged
Regards,
*** ***

We apologize for the confusionWe're trying to correct this orderWe've informed the customer that we'll be exchanging the china on 12/

July 14, Dear *** ***,We’re not really sure what this customer is complaining aboutIf she’s complaining about the four-hour window, this should have been explained during schedulingIn any case, customer was delivered Saturday, May just as they requestedWe hope
they will enjoy their new furniture.Best Regards,?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 3, Dear *** ***,Complaint has been notedWe ordered the correct part for the customerWe are awaiting the parts arrivalOnce it comes in, we will send a certified service technicianto install it.Best Regards,

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They fixed the bottom of the couch (pictures one, two and three) these pictures show the unprofessional job that was doneI did complain about thatThe other pictures are showing the springs or metal coming through the part of the couch under the seating pillowsI tried to send them pictures of the seating area and they said the never received themThere had to be something wrong with the furniture because I called right awayThere are no small children in my houseThis is not rightThere work was not professional in repairing the couch and love seat if you look at the picturesThank you
Regards,
*** ***

The five-year warranty only covers accidental damages reported within days of the accidentThough it's a separete company, and we cannot speak for them, I'm assuming they declined to repair the furniture because the warranty company has concluded that it is not accidental damage (such as a cut
or a stain)We would repair the merchandise but only do so if the furniture is no less than one year oldIn this case, the furniture was purchased in

See Attachment
Fwd: Complaint# ***Inboxx Revdex.com of Metro Washington DCMar (days ago)to me ---------- Forwarded message ----------From: Date: Sat, Mar 7, at 11:AMSubject: Re: Complaint#
***To: "[email protected]" To Whom It May Concern,Thank you for working on my complaint referenced above I just wanted to let you know, after I also complained to the Maryland Consumer Protection Agency & wrote a letter including pictures of my nightstand to the Marlo Furniture Board of Directors (after their Customer Service Manager declined my request for replacement), Marlo has resolved the matter After viewing the pictures of the damage, they decided to make a goodwill gesture to replace my nightstand at no charge to me Please close out the complaint & again my sincere thanks for your assistance with my complaint Best Regards,*** ***Phone: ###-###-####Email: *** Sent from Windows Mail

May 29, Dear *** ***, We have no record of this customer shopping with us under the address or telephone numbers providedThe closest match we have is a customer who purchased on *** but not for the amount the customer listedThat customer has also already used their
warranty, Its entirely possible this customer purchased under a different name and had since changed addressesIf thats the case, it would be very helpful if we can be provided with an invoice number used or telephone number used on the accountThank you for your attention regarding this matter.Best Regards,

[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I've been in communication with the warranty company and I'm aware that accidental damage warranty doesn't cover this damagePer the warranty company this is not accidental damage, it is manufacturer damage thus the reason I'm contacting MarloBesides, how does leather peel anyway? And, because Marlo has undergone different ownership shouldn't effect me as the customerThe new owners also incurs the old business issues
Regards,
Dorinda Bowers