[redacted] ordered years of TV Guide magazine from our company on and she paid for it with her credit CardEverything was forwarded to TV Guide and the time was added to her subscriptionHer son [redacted] called and canceled the order and said he had power of attorneyHe also proceeded to call the credit card company his mother used to pay for it and disputed the charge so the money was taken back from our companyHe then sent a letter stating "stop adding years on to our TV Guide" so we had to call and cancel all subscriptions at his request so we are out that money as well because we pre-pay the publisher and can not get that money backWe are not actually sure what [redacted] is writing to you about because this is over a year old his mother got the money back, plus we lost money, and he is the one that canceled all her subscriptionsWe also don't think it is right him saying we "prey on the elderly." We have thousands of satisfied customers that range from years and up [redacted] has dealt with our company before and never had a problem until this time when [redacted] called and canceled everything
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Everything is in the response given by Marquee Magazine Service TV Guide does not recognize MMS and does not do business with themThis can be verified by calling [redacted] I did try to dispute the charges from MMS with my credit card, but MMS has not paid a penny In the meantime I have found yet another statement from MMS in which they charged my mother a third fee of $ They were attempting to sell my mother a year subscription every months They successfully took her money, $111.92, at least three times: March 2012, September and February 2013, for a total of $MMS did not have any magazines shipped, but they got away with this because my mother already had a subscription before she was exploited by MMS [redacted] *** [redacted] [redacted] To resolve this MMS should return $to me, my mother's heirAnd that is the least they should do
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
From: *** *** *** Sent: Sunday, February 22, 4:PM To: *** Subject:
Re: Your complaint has been received Hello, In December of last year I filed a complaint against Marquee Magazine Service on behalf of my mother. Unwittingly, she has paid her account until January of 2020. Marquee keeps sending her additional renewals. The result of the complaint was that Marquee said they would not contact her any longer. Well, here it is February, and they are at it again. My feeling is that they are scamming seniors sending two year renewals once a year. Of course, there aren't any cancellation refundsMy question is, how can I stop them from making any further contact? Can I file a new complaint for the same problem? Or, does she just have to put up with the harassing mail and phone calls? Unfortunately, I do not have a copy of the complaint, but they clearly stated they would not contact herSincerely, *** ***
*** *** ordered years of TV Guide from our company on 03/**/and also ordered another years TV Guide on 09/**/Both times she was ordered forFirst let me say that we are a sub company under a parent company so of course TV Guide doesn't know who we areWe place orders through our parent company and then it is ordered through TV Guide from themIt is not unusual for our customers to order from multiple times for multiple yearsMany of our customers have had the magazine for years or more and don't mind saving the money when they know they are keeping anywayThere are thousands of TV Guide subscribers that have their magazines past the year 2020, so to answer his *** *** question on why *** *** would want to keep her magazine unil 2018, that is what subscribers that love their magazine doAlso *** *** never told us she was ill any of the times we talked to herWe weren't even aware of it until *** *** called us*** *** also place another order in for years but *** *** called and canceled that and told us the situationWe haven't spoken to *** *** sinceOn the final order *** *** disputed the charge and the credit card company took the money back from us so we never actually placed that orderWe can not refund an order that is years old especially after she has been receiving the magazine all his timeWe can however switch the magazine to another person if *** *** is no longer using it
The Magazine has been ordered and is showing an Expiration date of *** on the *** websiteWe placed the order for years and it is only showing year being added onWe called *** today and they said they would get the other years added onWe will follow up on this to make sure it is
done
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards, I have not recieved a magazine for the past weeksFurthermoore, I paid $towards another 3yrsubscriptionYou can finish out till and add weeks for the magazines I have not recievedI expect you to return the $paid toward the next three yrsThat will satisfy meThank You, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *** update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I am in agreement to ACCEPT the refund, Please send to: ***Do you know when expect to receive approximately? I REALLY appreciate your help in this matter as I have had NO ONE respond to me in many many months and was very frustratedYou helped me tremendouslyThank you again. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, Additional years still not showing as of todayHow long does it take? My checks(payments) were sure cashed promptly*** ***
[redacted] ordered 2 years of TV Guide magazine from our company on 02/**/13 and she paid for it with her credit Card. Everything was forwarded to TV Guide and the time was added to her subscription. Her son [redacted] called and canceled the order and said he had power of attorney. He...
also proceeded to call the credit card company his mother used to pay for it and disputed the charge so the money was taken back from our company. He then sent a letter stating "stop adding years on to our TV Guide" so we had to call and cancel all subscriptions at his request so we are out that money as well because we pre-pay the publisher and can not get that money back. We are not actually sure what [redacted] is writing to you about because this is over a year old his mother got the money back, plus we lost money, and he is the one that canceled all her subscriptions. We also don't think it is right him saying we "prey on the elderly." We have thousands of satisfied customers that range from 25 years and up. [redacted] has dealt with our company before and never had a problem until this time when [redacted] called and canceled everything.
After we received payment the magazine was ordered for 1 year. When we found out the magazine stopped coming in [redacted] we called the [redacted] and they said it had been fixed but apparently it hasn't. When we place the order we do not have control over the delivery. All we can do is place the order...
again. If the customer wants a refund instead of the magazine we will send a refund for the $[redacted].
Mr. [redacted] has gotten TV Guide magazine from our company for many years. We contacted him on 10/23/14 to make sure he wanted to continue on with it. He said it was one of his favorites and wanted to continue on with it for one more year so we sent him the bill. If he didn't say he wanted to...
continue on with it we would not have sent him the bill. This is the only magazine that he subscribes through us. We don't send him any kids magazines. If he no longer wants TV Guide we can cancel it for him but he could have told us this when we spoke. We will no longer be speaking with him as he doesn't want the magazine anymore.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
She is not currently receiving the subscription. May 12 2014 was the final issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you!!!
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I do accept that they will not be send another invoice to her, ever. I also, want them to remove her telephone number from there files. If this company says, she has been a customer for years, then they would know that she had just signed up for a two year subscription back in April of this year.
I called [redacted] through which she did business with back in April and they confirmed her subscription and knows nothing of this other company, Marquee Magazine Service.
I believe this company took advantage of an elderly woman.Regards,
After reading this complaint it is obvious the person filing it does not have the correct information. First as of all [redacted] orderer [redacted], and [redacted] magazine from our company in on April 24, 2014. She said she has gotten them for years, enjoyed them, and wanted to...
continue getting them. She requested the payments, she chose and gave us the credit card to charge, and thanked us for giving her a good price. After we already filled the order [redacted] called [redacted] and had the charges reversed and the money was taken back from us and given back to [redacted] never even gave us a chance to refund the money which we would have because once a charge back has been filed not only did he get all his money back but we are charged $40.00 per charge back so we are out $120.00 of our money when his wife did place the order. When we talked to [redacted] she gave no indication that she had Dementia or anything else wrong with her and as stated she thanked us for giving her a good price. After [redacted] took the money back from us the incident was resolved. [redacted] continually called our company 2 a week leaving threatening messages on our company voice mail so after about the 5th call we contacted [redacted] to find out why he was calling when the matter was resolved and he said "I just wanted to let you know how I feel." We told him we already knew how he felt when he called [redacted] and had the charges reversed and that the matter was resolved because we canceled the order his wife place after we got the charge backs. That was it. Nobody has been intimidating him, nor did they call him any names. This is an absolutely ridiculous accusation. We have never dealt with people that way in all our years of service nor will we ever. It is an unfortunate incident and a misunderstanding where [redacted] didn't know his wife ordered because he told us he was not there at the time. Nobody abused anyone and if [redacted]'s son has a problem he needs to call [redacted] and not file complaints against us. We don't have the money and the problem was resolved months ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Everything is false in the response given by Marquee Magazine Service.
TV Guide does not recognize MMS and does not do business with them. This can be verified by calling [redacted]
I did try to dispute the charges from MMS with my credit card, but MMS has not paid a penny. In the meantime I have found yet another statement from MMS in which they charged my mother a third fee of $112.92. They were attempting to sell my mother a 2 year subscription every 6 months. They successfully took her money, $111.92, at least three times: March 2012, September 2012 and February 2013, for a total of $335.76. MMS did not have any magazines shipped, but they got away with this because my mother already had a subscription before she was exploited by MMS. [redacted] [redacted]
To resolve this MMS should return $335.76 to me, my mother's heir. And that is the least they should do.
[redacted] ordered years of TV Guide magazine from our company on and she paid for it with her credit CardEverything was forwarded to TV Guide and the time was added to her subscriptionHer son [redacted] called and canceled the order and said he had power of attorneyHe also proceeded to call the credit card company his mother used to pay for it and disputed the charge so the money was taken back from our companyHe then sent a letter stating "stop adding years on to our TV Guide" so we had to call and cancel all subscriptions at his request so we are out that money as well because we pre-pay the publisher and can not get that money backWe are not actually sure what [redacted] is writing to you about because this is over a year old his mother got the money back, plus we lost money, and he is the one that canceled all her subscriptionsWe also don't think it is right him saying we "prey on the elderly." We have thousands of satisfied customers that range from years and up [redacted] has dealt with our company before and never had a problem until this time when [redacted] called and canceled everything
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Everything is in the response given by Marquee Magazine Service TV Guide does not recognize MMS and does not do business with themThis can be verified by calling [redacted] I did try to dispute the charges from MMS with my credit card, but MMS has not paid a penny In the meantime I have found yet another statement from MMS in which they charged my mother a third fee of $ They were attempting to sell my mother a year subscription every months They successfully took her money, $111.92, at least three times: March 2012, September and February 2013, for a total of $MMS did not have any magazines shipped, but they got away with this because my mother already had a subscription before she was exploited by MMS [redacted] *** [redacted] [redacted] To resolve this MMS should return $to me, my mother's heirAnd that is the least they should do
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
From: *** *** *** Sent: Sunday, February 22, 4:PM To: *** Subject:
Re: Your complaint has been received Hello, In December of last year I filed a complaint against Marquee Magazine Service on behalf of my mother. Unwittingly, she has paid her account until January of 2020. Marquee keeps sending her additional renewals. The result of the complaint was that Marquee said they would not contact her any longer. Well, here it is February, and they are at it again. My feeling is that they are scamming seniors sending two year renewals once a year. Of course, there aren't any cancellation refundsMy question is, how can I stop them from making any further contact? Can I file a new complaint for the same problem? Or, does she just have to put up with the harassing mail and phone calls? Unfortunately, I do not have a copy of the complaint, but they clearly stated they would not contact herSincerely, *** ***
As stated before we will make sure they add the other years on to the subscription
*** *** ordered years of TV Guide from our company on 03/**/and also ordered another years TV Guide on 09/**/Both times she was ordered forFirst let me say that we are a sub company under a parent company so of course TV Guide doesn't know who we areWe place orders through our parent company and then it is ordered through TV Guide from themIt is not unusual for our customers to order from multiple times for multiple yearsMany of our customers have had the magazine for years or more and don't mind saving the money when they know they are keeping anywayThere are thousands of TV Guide subscribers that have their magazines past the year 2020, so to answer his *** *** question on why *** *** would want to keep her magazine unil 2018, that is what subscribers that love their magazine doAlso *** *** never told us she was ill any of the times we talked to herWe weren't even aware of it until *** *** called us*** *** also place another order in for years but *** *** called and canceled that and told us the situationWe haven't spoken to *** *** sinceOn the final order *** *** disputed the charge and the credit card company took the money back from us so we never actually placed that orderWe can not refund an order that is years old especially after she has been receiving the magazine all his timeWe can however switch the magazine to another person if *** *** is no longer using it
The Magazine has been ordered and is showing an Expiration date of *** on the *** websiteWe placed the order for years and it is only showing year being added onWe called *** today and they said they would get the other years added onWe will follow up on this to make sure it is
done
The correct date is showing in the computer but not on the magazine yetWe will follow up on this and make sure it gets changed on the magazine
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards, I have not recieved a magazine for the past weeksFurthermoore, I paid $towards another 3yrsubscriptionYou can finish out till and add weeks for the magazines I have not recievedI expect you to return the $paid toward the next three yrsThat will satisfy meThank You, *** ***
Actually the magazine will update to the year We are giving you another full year for the inconvenienceThank you for your patience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *** update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I am in agreement to ACCEPT the refund, Please send to: ***Do you know when expect to receive approximately? I REALLY appreciate your help in this matter as I have had NO ONE respond to me in many many months and was very frustratedYou helped me tremendouslyThank you again. *** ***
We don't have any record of speaking with someone from 03/01/but now that we are aware she is good until we will not contact MrsHenkel anymore
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, Additional years still not showing as of todayHow long does it take? My checks(payments) were sure cashed promptly*** ***
[redacted] ordered 2 years of TV Guide magazine from our company on 02/**/13 and she paid for it with her credit Card. Everything was forwarded to TV Guide and the time was added to her subscription. Her son [redacted] called and canceled the order and said he had power of attorney. He...
also proceeded to call the credit card company his mother used to pay for it and disputed the charge so the money was taken back from our company. He then sent a letter stating "stop adding years on to our TV Guide" so we had to call and cancel all subscriptions at his request so we are out that money as well because we pre-pay the publisher and can not get that money back. We are not actually sure what [redacted] is writing to you about because this is over a year old his mother got the money back, plus we lost money, and he is the one that canceled all her subscriptions. We also don't think it is right him saying we "prey on the elderly." We have thousands of satisfied customers that range from 25 years and up. [redacted] has dealt with our company before and never had a problem until this time when [redacted] called and canceled everything.
After we received payment the magazine was ordered for 1 year. When we found out the magazine stopped coming in [redacted] we called the [redacted] and they said it had been fixed but apparently it hasn't. When we place the order we do not have control over the delivery. All we can do is place the order...
again. If the customer wants a refund instead of the magazine we will send a refund for the $[redacted].
Mr. [redacted] has gotten TV Guide magazine from our company for many years. We contacted him on 10/23/14 to make sure he wanted to continue on with it. He said it was one of his favorites and wanted to continue on with it for one more year so we sent him the bill. If he didn't say he wanted to...
continue on with it we would not have sent him the bill. This is the only magazine that he subscribes through us. We don't send him any kids magazines. If he no longer wants TV Guide we can cancel it for him but he could have told us this when we spoke. We will no longer be speaking with him as he doesn't want the magazine anymore.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
She is not currently receiving the subscription. May 12 2014 was the final issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you!!!
Revdex.com:I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I do accept that they will not be send another invoice to her, ever. I also, want them to remove her telephone number from there files. If this company says, she has been a customer for years, then they would know that she had just signed up for a two year subscription back in April of this year.
I called [redacted] through which she did business with back in April and they confirmed her subscription and knows nothing of this other company, Marquee Magazine Service.
I believe this company took advantage of an elderly woman.Regards,
[redacted]
After reading this complaint it is obvious the person filing it does not have the correct information. First as of all [redacted] orderer [redacted], and [redacted] magazine from our company in on April 24, 2014. She said she has gotten them for years, enjoyed them, and wanted to...
continue getting them. She requested the payments, she chose and gave us the credit card to charge, and thanked us for giving her a good price. After we already filled the order [redacted] called [redacted] and had the charges reversed and the money was taken back from us and given back to [redacted] never even gave us a chance to refund the money which we would have because once a charge back has been filed not only did he get all his money back but we are charged $40.00 per charge back so we are out $120.00 of our money when his wife did place the order. When we talked to [redacted] she gave no indication that she had Dementia or anything else wrong with her and as stated she thanked us for giving her a good price. After [redacted] took the money back from us the incident was resolved. [redacted] continually called our company 2 a week leaving threatening messages on our company voice mail so after about the 5th call we contacted [redacted] to find out why he was calling when the matter was resolved and he said "I just wanted to let you know how I feel." We told him we already knew how he felt when he called [redacted] and had the charges reversed and that the matter was resolved because we canceled the order his wife place after we got the charge backs. That was it. Nobody has been intimidating him, nor did they call him any names. This is an absolutely ridiculous accusation. We have never dealt with people that way in all our years of service nor will we ever. It is an unfortunate incident and a misunderstanding where [redacted] didn't know his wife ordered because he told us he was not there at the time. Nobody abused anyone and if [redacted]'s son has a problem he needs to call [redacted] and not file complaints against us. We don't have the money and the problem was resolved months ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Everything is false in the response given by Marquee Magazine Service.
TV Guide does not recognize MMS and does not do business with them. This can be verified by calling [redacted]
I did try to dispute the charges from MMS with my credit card, but MMS has not paid a penny. In the meantime I have found yet another statement from MMS in which they charged my mother a third fee of $112.92. They were attempting to sell my mother a 2 year subscription every 6 months. They successfully took her money, $111.92, at least three times: March 2012, September 2012 and February 2013, for a total of $335.76. MMS did not have any magazines shipped, but they got away with this because my mother already had a subscription before she was exploited by MMS. [redacted] [redacted]
To resolve this MMS should return $335.76 to me, my mother's heir. And that is the least they should do.