Marriott International

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The issue is still be worked on on Marriott side I will not close complaint till we all agree on the resolution Regards, [redacted]

Dear [redacted] ; Thank you for your correspondence to the Revdex.comI have been notified of your concerns and was asked to contact you regarding your expired Marriott Rewards pointsI appreciate your perspective on Marriott's new Points Expiration initiative As the survival of our company hinges upon the desire of our guests to return, your loyalty is very important to usIt is also important as a corporation that we act in the best interest of our company and shareholders Marriott Rewards points will now expire when an account goes two years without qualifying activity Some qualifying activities include staying at Marriott hotels, earning points from spending with a Marriott Rewards Visa credit card, and redeeming Marriott Rewards points for free nights The costs associated with unused points will be minimized under this new initiative, which will allow for great program enhancements for our active members You may visit http://www.marriott.com/rewards/terms/default.mi for more detailed information on how to prevent your points from expiring again in the future If you would like to apply for the Marriott Rewards Visa credit card, please contact [redacted] at ###-###-####There were letters and e-mails sent to guests to allow an opportunity to utilize their points before they expired; however, I understand that you did not receive this communication You are a loyal and valued Marriott Rewards member; therefore, I have reinstated your expired Marriott Rewards points as a one-time exception Your current balance is 113,points, and your new points' expiration date is two years from today if there is no qualifying activity during that time If you have any further questions or concerns, please don't hesitate to contact me at your convenience We look forward to welcoming you in the near future.Alexander M***Corporate LiaisonMrMarriott's Office###-###-####

From: [redacted] Sent: Tuesday, August 05, 12:PMTo: [redacted] Subject: TownePlace Suites [redacted] DowntownOsvaldo,Mr Marriott has requested that I respond on his behalf in regards to your experience at the Marriott TownePlace Suites [redacted] DowntownI would like to start off by extending my sincere apologies for the issue you encountered at our propertyI completely understand your concerns and questioning of cleanliness of our property because of the dirty sheetsOur staff, in particular our housekeeping staff, takes great pride in their positions at our property and I was extremely surprised to hear that this had happenedPer your request, we will reimburse you for this inconvenience, in hopes that you will choose to stay with us again in the futureNext time you are in the area, please contact myself directly so I can ensure you experience the true value and cleanliness that our TownePlace Suites by Marriott in [redacted] offers.Hope you have a great rest of your day, thank you for bringing this matter to our attention as it will be addressed.Sincerely,Lynsee *B***General ManagerTownePlace Suites by Marriott [redacted] Downtown/Medical CenterHolland Avenue [redacted] , NY 12209(P) ###-###-####(F) ###-###-#### :::

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MsDiane K [redacted] does not want to refund me the full amount paid for both rooms and pointed out that the refund for the one room was going to be her last "offer," when the hotel doesn't have to make me an "offer," they have to abide by the 100% Guarantee, as falsely advertisedMsK [redacted] also points out that I am "happy," when the only thing constantly repeated during our conversation was that I was extremely dissatisfied with the outcome of this complaintMsK [redacted] also referred to me as may be not telling the truth, which once again, defies the purpose of the 100% Guarantee, because if Marriott International immediately assumes that a guest is not telling the truth after a complaint then a guarantee of money back should no be offered Regards, [redacted]

From: C [redacted] , Debra Sent: Wednesday, April 13, 2:PM To: ' [redacted] @***.***' Subject: Marriott response Good afternoon [redacted] ***, Thanks for your letter to the Revdex.com regarding Marriott’s Look No Further Best Rate Guarantee We appreciate your comments and I am pleased to respond In order to qualify for Marriott’s Best Rate Guarantee, you must follow the process as outlined online at either http://www.marriott.com/help/rates-faqs.mi or http://www.marriott.com/online-hotel-booking.mi The steps outlined state you must first book your reservation through a Marriott channel, then find a lower rate elsewhere and finally file a claim within hours of your initial reservation with our Look No Further team You may submit the claim form online, or call toll-free from within the USA, Puerto Rico, US Virgin Islands or Canada at 1-800-771-LOOK (5665) In reviewing our records, I was unable to locate a reservation booked through a Marriott Channel or a record of a claim being filed Your letter detailing the steps you took also confirmed the process was not followed We regret we will be unable to comply with your request for the discount [redacted] ***, we value your business and your continuing patronage is very important to us Although we are unable to provide you with the refund we have taken the liberty of adding points to your Marriott Rewards account # [redacted] We look forward to welcoming you to a Marriott sometime soon Warm Regards, Debra *C [redacted] Debra *C [redacted] Corporate Liaison, Marriott International cc: RevDex.com This communication contains information from Marriott International, Incthat may be confidentialExcept for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using itIf you have received this communication in error, please immediately delete it and all copies, and promptly notify the senderNothing in this communication is intended to operate as an electronic signature under applicable law

Dear Revdex.com,Guest booked roomsA request for a crib was made on one roomAt chea crib was not available for that one room and that room was discounted 50% as a goodwill gestureGeneral Manager Ravitesh Ram and Deanna M [redacted] advised the guest [redacted] the 2nd room would not be discounted due to there was no crib request for that roomWe do apologize but the guest’s room will not be discounted 50%Sincerely,Diane K***Corporate LiaisonMrMarriott’s Office

Dear Revdex.com, General Manager Jeff D [redacted] has spoken to [redacted] She was advised that there was nothing that can be done about the lost items at this time Jeff spoke to her and apologized again He talked about how things could have been handled differently and I did explain that their Housekeeping Manager was not trying to be dishonest with her she was actually out sick several days that week Jeff did inform her that they did look for the items immediately but they did unfortunately; drop the ball in communicating that the items were not found in a timely manner Regards, Diane K [redacted] Corporate Liaison MrMarriott's Office

General manager reports he spoke to the guest, extended his apologies for the problem and agreed with the refund request of the guest It normally takes three to five business days for the credit to appear on her credit card due to processing time at her bank The guest seemed satisfied with this resolution

From: Jillian A [redacted] [mailto:[email protected]] Sent: Thursday, May 19, 8:AMTo: [redacted] Cc: P [redacted] , Kimberly; RI, Orangeburg NY GMSubject: Internet Issue at the Residence Inn by Marriott, Orangeburg NY Dear Mr [redacted] How are you? I am responding to a letter from the Revdex.com that has been referred to meWhile researching the issue of your account being hacked please note that our IT provider does raise the bar on security by performing a number of tasks like Port blocking Wireless networks in hotels are not a secure network similar to other establishments such as [redacted] etcAs this is considered public space transient networks, encryption is not possible compare to traditional enterprise environments where networks, network access and data transmission are tight controlled with mechanism such as data encryption We would need as a hotel to create a security key and provide this key to our guests, however once we do that, the network is once again insecure because now that guest could share the key with others With Port Blocking provided by the hotel's IT provider, this actually restricts one user from seeing another user's computer and dataIn addition, each connection is behind a NAT Firewall keeping data thieves off the network and out of the guest's computers The Internet, however, is not a secure place Once the computer starts transmitting data on the Internet, there is no guarantee that the data transmitted will be secured This is why all of our guests need to understand that they are agreeing to a standard terms of service before accessing the Internet at a hotel Below is an excerpt from the Terms of Use for the Residence Inn in Orangeburg for your review As a guest of our Residence Inn by Marriott in Orangeburg NY you would have had to agree to these terms in order to access our internet system The terms of use are available to all guests and devices before they access the Internet It is a link on the Welcome page presented before access to the Internet is granted Security You expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technologyThese security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your computer or networkACCORDINGLY, YOU AGREE THAT THE COMPANIES SHALL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE We certainly empathize with you not being able to access your account and do apologize for the inconvenience experiencedI have attached a copy of a refund for your stay with us in the amount of $Please let me know if we can be of any further assistance Yours in hospitality, Jillian A [redacted] CHA | Regional Director of Operations/General Manager Hampton Inn & Suites - Yonkers [redacted] Boulevard | Yonkers | NY | M###-###-#### | F#-###-#### | C###-###-#### Email: [redacted] Website: www.hamptoninnyonkers.com

Hello, MsCarolyn S***, Assistant Front Office Manager, contacted [redacted] today The hotel is going to take off one night ($169) from [redacted] 's billed [redacted] accepted thank you, Line K***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] The Hotel did refund the tax as promisedI am thankful that that issue is resolved I am however rejecting this response because: Marriott customer care is not proposing a compensation for the time I had to spend to get this issue resolved (multiple phone calls + a call longer than a hour, where customer service was performing extremely poorly) Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not check out late and I did not sign any where that you guys can charge my Credit cardIf I'm wrong, provide the proof!! I was harassed from the minute I arrived because they told me they were getting paid only $from [redacted] , while rooms were going for $that is not business etiquette! If they wanted more money, they should have not negotiated with [redacted] ! Not lie and charge someone's card without their permission! Absolute anti- [redacted] thieves!! If there's a policy in place that you charge a full day for checking out a few minutes late, that should be disclosed clearly prior to check in!! Nowhere was it written and signed that if one checks out late they will charge your credit card $for the few minutes! I would appreciate to have the authoritative people in the business be notified of the nasty thieves employed at that location! Thank you, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The General Manager of the hotel has attempted to reach MsSmith several times to no avail He has refunded the $to the card used at the hotel The refund was processed by the hotel yesterday and it may take her bank to business days for the credit to appear on her account The GM also extends his apologies for the incident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We keep going back and forth Marriott says I have no proof that housekeeping damaged my personal property, I have no proof that they didn't damage my personal property In my opinion, Marriott has not offered to remedy the situation in any way Regards, [redacted] ***

Dear [redacted] ,Thank you for your recent correspondence to the Revdex.com regarding your experience at the Courtyard Cadillac Miami Beach-Oceanfrontand your request for a refund of your cancelled reservation Please accept our apologies for this frustrationI understand that you were contacted on July 26, and the property had credited you for the charges We hope you will accept our heartfelt apologies for the delay you encounteredWe appreciate your patronage We trust you understand this is our final positionJennifer D [redacted] Corporate Liaison, MrMarriott's Office Phone: ###-###-#### Email: [redacted] @marriott.com

Mike M [redacted] , General Manager advised the guest was contacted when they were notified of the guest's concerns They were able to accommodate the guest for a stay 9/14/- 12/10/at the government rate as he requested.>Debra MC [redacted] Liaison, MrMarriott’s Office Phone: ###-###-#### Email: [redacted] Facsimile: ###-###-####

The hotel refunded the guest on April 30, I have spoken with the guest and apologized for the duplicate charge I also added 5,points to his Marriott Rewards account for his inconvenience - Sara T [redacted] , Corporate Liaison, Mr Marriott’s Office of Consumer Affairs

See Attachment Fwd: [redacted] Marriott - Revdex.com Complaint - [redacted] Inbox x Revdex.com of Metro Washington DC Jul (days ago) to me ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Wed, Jul 23, at 10:AM Subject: [redacted] Marriott - Revdex.com Complaint - [redacted] To: " [redacted] " < [redacted] > Cc: "[email protected]" [redacted] Please accept my sincerest apologies for the inconveniences you had during your recent stay at the [redacted] Marriott You have raised some valid concerns, and service issues While I do not necessarily agree with all of the issues you surfaced with the Revdex.com, I can understand your frustration with our policy regarding your “well being” as well, but it is simply a standard documented procedure we follow I understand that we have offered you a refund of $100, and I agree that this is not sufficient compensation for some of the service issues you encountered I do feel that your request of $is excessive and would like to resolve your concerns offering you an additional $to the $original offer of compensation We value your feedback, and appreciate the time you have taken to express your frustrations You will receive the credit of $in approximately to business days Thank you, [redacted] General Manager [redacted] Marriott

Received notice of full refund from the merchantAwaiting credit on the card itselfThank you