Marriott International

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Thank you for quoting the Terms and Conditions of MarriottThe fact is how you define that is an occasion of technical inaccuracies and typographical errors, or whatever pricing errors.You CANNOT act with on Marriott's behalf and deal with the modification of my reservation.Anyhow, I do not get any emails from the official Marriott websites indicating there is a pricing error of my reservation, and when I make the reservation and the ticket to Miami, there is not a notice that it is an error pricesNow, I doubt that your hotel was doing an illegal sale promotion which uses a low price to draw customers’ attention and promote the sales, and then change the price without notice and force people to make a choice, either accept your fixed price or cancel the reservationAnd now, my reservation was canceled because I didn’t accept the fixed priceI feel like the whole thing is a fraudI'm considering to submit it to my lawyerThe solution that I can accept is any one of these three: Give an announcement on the Marriott and Ritz’s website that any reservation on the OFFICIAL WEBSITE may be price error and may be canceled without your agreementOr Refund me the cost of my ticket to MiamiOr Recompense me 10,Points per day for other Marriott Hotels’ Cash+Points Payments Regards, [redacted] ***

Dear [redacted] ***: New Roman"> Thank you for your recent submission to the Revdex.com regarding your experience with our [redacted] Suites [redacted] Please be assured the safety and security of our guests and their belongings is of paramount concern, and we do not take these matters lightly While we appreciate your comments regarding the handling of your concerns, they were correctly forwarded to our Claims Administrator, [redacted] ***, under claim number [redacted] Though we understand your disappointment that your claim was denied, we support her decision as she has the final responsibility to investigate and make a determination in events of this natureIf you have any further questions or concerns regarding the investigation, [redacted] may be reached at ###-###-#### or by email at [redacted] We appreciate your taking the time to let us know of your experience, and hope you will give us another opportunity to serve you again in the future Sincerely, [redacted] Corporate Liaison MrMarriott’s Office Phone: ###-###-#### Fax: ###-###-#### [redacted]

Dear Mr [redacted] , Thank you for contacting the Revdex.com regarding extending your family’s stay at the Durham [redacted] University Medical Center Residence Inn Your concerns have been referred to me for a response I am very sorry for the frustration this has caused during a very difficult time for your family Your comments are appreciated in our continuing effort to provide you, and our other guests with quality service Per MrMarriott’s direction each incident received is forwarded to the individual hotel for a response This serves as a training tool for each hotel, in order to improve on any service or product failures You can expect a response from the hotel executive office within the next two business daysPlease be assured that your business and your loyalty is important to us We appreciate you taking the time to share your experience Jennifer D [redacted] MrMarriott's Office Phone: (###-###-#### Fax: ###-###-#### Email: [redacted] Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] : Please accept our apologies for emails sent to you in error The member has been contacted and his email address has been corrected You should not receive any new emails sent to his attention Please allow time for any preset emails to clear our system Regards, Michelle L [redacted] / Corporate Liaison / Marriott International

Starwood's Executive Office reported the following:The Director of Operations Jorge Z [redacted] at the hotel did update the file that "Upgraded upon check in to an Ocean View room. Room was perfectly inspected by our housekeeping supervisor, special amenity was sent to the room before arrival as a "thank... you" for the loyalty as a Gold member. also was recognized at check in." He noted he would accept 5,000 Starpoints which were posted to his SPG account. He then emailed [redacted] 's office and one of our team responded to him that the 5,000 Starpoints were reasonable and fair. He then responded that he wanted the entire stay refunded, 16,000 Starpoints. This request was denied however the agent did request a further 3,000 Starpoints for him bringing the total to 8,000 Starpoints.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks again for helping on this issue and create a win-win situation Regards, [redacted] ***

The Hotel General Manager reported that he spoke to [redacted] today The hotel is making a full rebate of the charges incurred, per her request However, [redacted] paid [redacted] and it is [redacted] that will have to sent the refund notification to her financial institution We expect this processing to take between to business days The financial institution will probably require, as typical, to days for the processing to result in a credit to her account

We sincerely apologize for the damage caused to the guest's vehicle by unknown third parties Attached is a copy of the sign advising guests they are parking at their own risk while parking in the hotel parking lot There are such signs in the parking lot, one attached to each lampost [redacted] ***'s issue was turned over to the Marriott Claims Division under Claim Number [redacted] The adjustor assigned is Rose Smith, Senior Claims Administrator Her telephone number is ###-###-####, extension [redacted] and her e-mail address is [redacted] @marriott.comOur claims department and insurance adjustors have the final responsibility to investigate and determine the outcome of events of this nature and we support their decisions Should [redacted] have further questions or concerns, he should contact the insurance adjustor regarding his claim

General Manager advised she had attempted to reach guest on the telephone unsuccessfullyShe sent the guest an e-mail that she had refunded the No Show charge and spoke to [redacted] to do the same thing She apologized for the incident happening

Sent: Friday, August 29, 9:AMSubject: Your Marriott Marquis Washington DC Feedback Good evening [redacted] ***, I wanted to reach out to you again based on the feedback you provided regarding this issue Please note that we will be refunding your credit card the $in charges This this may take 5-business days for you to see the credit to your accountPlease let me know if you do not see the credit on your account within this timeframe Please let me know if you have any questions Thank you, Mike H [redacted] Assistant Front Office Manager | Marriott Marquis Washington DC Massachusetts Avenue, NW Washington, DC Office | ###-###-#### Fax | ###-###-####

Dear Revdex.com, Spoke with guest and added to the account that she is requesting a non-allergenic room Guest has been advised that not all of our hotel and room that are considered Pure and free of chemicals Gave her suggestions of websites she can go to find hotel with pure rooms Advised guest which Marriott Brands are more likely to have this type of room Guest was advised that this type of room is on a request basis only and she understands Advised guest if she needs help that we have a ADA desk and customer service team which will help her if needed Guest was happy and satisfied with what we discussed Kind Regards, Diane K [redacted] Corporate Liaison MrMarriott’s Office

On Jun 29, 2017, at 3:PM, [redacted] < [redacted] @heihotels.com> wrote:Dear [redacted] ,It was a pleasure speaking with youPlease accept my most sincere apologies with your difficulty in reaching us We are adjusting your room rates to reflect the following rates as we discussed:July 7, - $per night plus applicable taxesJukly8, - $per night plus applicable taxesJuly 9, - $per night plus applicable taxesJuly 10, - $per night plus applicable taxes You will get a separate e-mail with confirmation and we will adjust your credit card as wellYou may see “credit” on your credit card in 2-business days depending your financial institution policyWe are looking forward to your visit and please do not hesitate to reach me if I can be of any serviceRegards,Shawn [redacted] | General Manager The Hotel Minneapolis, Autograph Collection GM wrote as follows:

Guest was informed numerous times that late checkout was not available and checkout time was noon, on checkout day guest refused to leave the room at noon and was informed that he would be charged a full day for not exiting the roomGuest was given minutes to exit the room without a penaltyGuest still refused to checkout of the room and a full day’s charge was assessed on the roomIt is standard hotel operating procedure to charge any guest that refuses to leave the room past checkout time unless they have been granted a late checkoutThe hotel’s decision is stand by our original decision to charge the guest for a full day for refusing to checkout even after being warned that he would incur a charge

The hotel General Manager spoke with [redacted] and apologized for the confusion He has rebated the full amount to both credit cards The guest was satisfied with the resolution

From: C***, Ashley Sent: Monday, September 15, 5:PMTo: [redacted] Cc: [redacted] Subject: Re: Your Previous Stay at the [redacted] Inn by Marriott [redacted] I sincerely apologize that you are not satisfied with the compensation offered for the inconvenience you experienced during your travels to the [redacted] areaWe appreciate your loyalty as a Marriott Rewards member and therefore it is our main goal to provide you with exceptional service and accommodations at a Marriott hotel Our team was very pleased with the outcome of providing you with alternate accommodations at a Marriott branded hotel while returning 15,points to your rewards accountAs I mentioned previously our market was in very high demand during the time of your travels and options to ensure your experience was consistent with ours, were extremely limitedOur team also supplied your rewards account with an additional 5,points for the inconvenience of an adjustment to the room type you initially reservedIn addition, we offered a complimentary upgrade, based on availability, for a future reservation when you travel to our areaYou stated that a room of the equivalent type you initially reserved for a future reservation would meet your satisfactionBy returning the 15,points and adding an additional 5,this would provide you the opportunity to do so for a future stay Again, it would be my pleasure to offer you a complimentary upgrade for a future travel to our areaWe would like to regain your trust and exceed your expectations as a valued Marriott Rewards memberIf you would like to discuss your experience further please feel free to contact me on property directly Warm Regards, Ashley C [redacted] General Manager [redacted] Suites by Marriott [redacted] , VT [redacted] ###-###-#### Ext***

Dear [redacted] : Thank you for your email regarding your experience at the Hollywood Beach Marriott Your concerns to the Revdex.com has been referred to me for a responsePlease accept our sincere apologies for the frustration this has caused Your comments are appreciated in our continuing effort to provide you, and our other guests with quality service Per MrMarriott’s direction each incident received is forwarded to the individual hotel for a response This serves as a training tool for each hotel, in order to improve on any service or product failures You can expect a response from the hotel executive office within the next three business daysPlease be assured that your business and your loyalty is important to us We appreciate you taking the time to write, and hope you will give us another opportunity to serve you againKind regards, Jennifer D [redacted] Corporate Liaison, MrMarriott's Office Phone: ###-###-#### Email: [redacted] @marriott.com Tell us why here

Dear ** [redacted] : We are in receipt of your Revdex.com complaint regarding yes"> Marriott Rewards Elite Rollover Nights Marriott Rewards Elite Rollover Nights is a benefit that allows Elite members to carry forward additional nights to the next year After a member has earned enough qualifying nights to earn or renew an Elite status in 2013, all additional nights earned will be applied to For example, Platinum Elite members that earned nights in will have nights applied to their Elite night count for This means they will only need to earn an additional nights during to renew for the following year You may view your rollover nights in your account online under the “Nights Detail” heading by accessing the “Overview” section of your account More information is available at: https://www.marriott.com/marriott/eliterolloverFAQs.mi Please do not hesitate to reply should you have any additional questions or concerns regarding the benefits of Elite Rollover Nights Thank you for choosing Marriott Sincerely, [redacted] / Corporate Liaison / MrMarriott's Office

guest was originally refunded by the hotel for her first nights stay As an additional gesture of goodwill, another refund of $plus tax was issued to the guest as of 08/09/ A voice mail message was left for the guest advising of the additional refund

I spoke with the guest, awarded 25,Marriott Rewards points and am sending a check in the amount of $60.-Debra C [redacted] , Corporate Liaison, MrMarriott's Office of Consumer Affairs