Martin's Pre-Owned Auto Center

In response to the Claim, please note that the survey upon delivery is on a voluntary basisThe purchaser had discovered the [redacted] equipped with a standard shift and over 140,miles on the odometerThe purchaser looked up the vehicle on the website where the vehicles price was listed and properly disclosed was the following: Does not include tax title or doc fee, Call dealer for detailsDisclaimer Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised priceThe purchaser offered to pay cash and quibbled about the sale priceThe purchaser received a one thousand dollar consideration from the advertised priceThe purchaser was told up front that tires had been ordered for the [redacted] previous to his first visitThe tires [redacted] 255/70/Rmounted were assured for the purchaser as he wanted to note that his son did not want tiny tires as replacement tiresAt no time was it agreed upon in writing, verbally or otherwise that additional consideration for new tiresThe tires that we ordered specifically for this [redacted] before the customers first visit were an identical match with 89% life expectancy before replacement was requiredThese replacement tires passed MassSafety Inspection.The purchaser was provided in addition to $additional savings from the sale price and [redacted] 255/70/Rmounted, a free at no cost to the purchaser $dollars, free year 50,mile warrantyThe MaLemon Law State Mandated limited used vehicle warranty is clearly printed on the vehicle window label and it is dealer policy not to be removed by anyone other than the new registered ownerThe purchaser asked for the stickers to be removed and the request was respectfully denied and the reason explainedHe drove the vehicle from the lot with them affixedI may add that it is policy to present the certification process, warranty and Malimited Used Vehicle warranty before every test drive as it is clearly a value well worth pointing outIn fact at the time of delivery the purchaser is explained times and we require signatures disclosing the MaLimited Used vehicle warranty with large print stating that miles exceeds the maLimited Used Vehicle WarrantyLastly, It is prudent only to the purchaser that the owner information is electronically inputted and printed at the time of actual deliveryThe purchaser must initial times stating the conditions of such free protection is understood by the purchaser, and a signature is requiredIt is also prudent for the purchaser to be fully disclosed that additional coverage is available in addition to the selling price and they may except or decline this offeringThe purchaser may at anytime request that we purchase the [redacted] from the owner or certainly trade it for another vehicle from our inventory

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] they are lying they did not put new tires on car I want full payment for work done I want to see the reciept for new tires on car I sent you the receipt for work to you and martins thankyou Regards, [redacted]

Must I recall to the seller that these weeks end this ThursdayIf I do not receive anything by this week I will take further actions! Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To correct my original claim, my car did not overheat on the 14thIt overheated on the 5th in which I was seconds from my home after coming home from workThe [redacted] was towed on Nov8th from my house to the dealership, roughly weeks after the vehicle purchase, where eventually they found the radiator filled with water and the serpentine belt installed incorrectlyFor me to have spoken with you on the 8th, telling you the car was running fine is impossibleI did not drive the vehicle while this was happeningBefore I purchased the vehicle, I asked [redacted] as to what kind of inspection they did to the car and if they fixed anything, since you claim your cars are certifiedHe did not give me much of an answer, and I wasn't ever given any paperwork to show me the car was certifiedFor there to be no coolant in the system and the serpentine belt being installed incorrectly leads me to believe you guys did not thoroughly inspect the car before it was driven off the lotThis whole process has been a complete headache and I've had nothing but problems with this car in the very short time I've had itFor me to have to come up with several grand to buy and have someone install an engine, when I've owned the car less than months, is absolutely absurdI have done nothing to cause the car to overheat or for the engine to crackIf the radiator was filled coolant instead of plain water, and the serpentine belt installed on the pullies correctly, I dont think I would be going through this nightmare] Regards, [redacted]

Ms [redacted] has been refunded her cancelled warranty products through [redacted] and [redacted] .We wish Ms [redacted] nothing but the best with her car purchasing endevours in the future

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. [redacted] sent my warranty refund to the lien holder (***) of $942.00. I am concerned to why it has been sent to [redacted] when I am the person who paid for my warranty. I never agreed to or authorize [redacted] to send a check to ***. I was aware that I'd be the one receiving my warranty check. I called [redacted] 02/29/2016 at 1:11 PM and spoke to [redacted] , she told me that they won't be able to send my check to me because [redacted] should've sent it to me. With that being said, I still haven't received my [redacted] insurance refund of $695.00. I paid for my [redacted] insurance and [redacted] failed to add it to my vehicle. So I'm expecting my [redacted] insurance refund of $695.00. So, when will I be expecting it? FYI: I'll be waiting for it. Please don't send out my check to ***. Thank you. Regards, [redacted] ***

It is policy that Martins Pre-Owned Auto Center answer calls in a professional mannerIt is also policy to return callsNote that as part of a lengthy certification process the customers vehicle did go through in advance of his January purchase, we also performed service on rear rotors,
pads, new tires and much moreThe customers vehicle passed mass safety Inspection.The customer did call regarding the complaint before having the work done elsewhere and was told to return the vehicle to the selling dealer for us to service the vehicle.The customer instead had work performed elsewhereIn our delivery process the customer acknowledges and signs that they must return the vehicle to the selling dealer and no other vendors work will be paid for unauthorizeda Front caliper part is $55.00, rotors are $eaand a set of pads cost $All warranty repairs are subject to a $deductibleThere is a $differenceAs an act of good will and good faith we would be happy to pay that difference to the customerWe have left a voicemail for the customer to contact us for the arrangement

Ms*** must understand the process to satisy these requests my take up to two weeks.a

We would be happy to make an appointment date and time with the customer to review all documentation and remedy the issue

Ms*** was provided a full refund as she had been unable to provide documentation stipulated by the lender as a condition of an auto loan. Ms*** was immediately refunded upon returning to the dealership with the credit card provided by her

Sir.We have documentation of the date you called on the 5thWe have documentation of the warranty claims you submitted.I have personally spoken to you on the 5th and the 8thYou may call me personally regarding the matter, it would be my pleasure to try to assist you

On or about 8/25/*** * *** ** *** and *** *** purchased(purchasers) a *** ***Mr** *** registered ownerof a *** *** assigned title to the seller for an allowance of $and a check for $to be used as a downpayment in order to secure
an auto loan.All paperwork had been completed by seller and purchasers and titles assignedThe loan was secured with tax and title included.The purchasers requested that the seller at no charge perform the registration of their purchase with a transfer of plate registered to *** * *** ** *** (registered owner)As a courtesy the seller employed a runner to pay 6.25% **sales tax to the Commonwealth of **and then drive to the State of RI to Cranston, and have a vin check to then go to the RI DMV to complete the regitration to *** * *** ** ***A request by Ms*** was **de to swap vehicles in Rhode Island and another request was made to drive the purchased vehicle to Waltham to exchange collateralAfter the runner travelled two states and several towns arriving in Waltham to find that she was not there, Ms*** demanded the vehicle get to her in Boston and if it was not she did not want the vehicle.No problemIt is our core policy that we(seller) will buy back a vehicle for any reason if the purchaser does not want it.The seller requested after being informed by the purchaser,they would put stop payment on the downpaymentThe seller requested to be reimbursed the sales tax paid on their behalfSales Tax abatement forms can be downloaded by anyone requesting an abatement from the State of **at www.**.gov.com/The seller did download and provide the purchaser this form as the seller employed a runner to pick up the funds from Ms*** as she requested.At this time there has not been any written requests from the PurchasersNo problem.We certainly wish *** * *** ** *** and Ms*** well with their purchase at the next dealer they do business with.The seller will purchase the vehicle contract from the bank and return by certified **il the assignment of title to the ***The seller does request that the purchasers pay the $fee imposed us for the stop payment of fundsThe seller will not seek reimbursement for time and travel as an act og good faith and goodwill

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
On February 4,I made a call out to ***The representative I spoke to, informed me that there's nothing they can do to reimburse me the warranty and *** insurance fundsWhat I need to do on my part, was to contact the owner from the previous dealership and let them know that I want to cancel my warranty and *** *** insuranceWith that being said, I went ahead and contact ***I told her that I'm calling her because I would like for her to help me through the process of cancelling my warranty and *** *** insuranceInstead of helping me she decides to tell me, "What car are you purchasing? Why would you choose a *** *** over a *** ***? Well I can't help you, follow the directions on the back of the *** form"My response to all her questions were, I was lied to about the vehicleThat is my choiceI was told by a representative from the *** company that your suppose to send out a cancellation form, to begin the process***, was being sarcastic and disrespectfulI did not receive the help I needed, to the point that I had to go to her dealership days later after we spoke and discuss the matterShe "truthfully" said, she completed everything on her partAlong with that, *** was being very persistent about me purchasing a *** *** she claimed that she has and is better than the car I'm buyingAfter leaving her dealership, I contacted *** the same day to find out that she never sent any cancellation form(s). Due to ***'s negligence, it has slowed the process of me purchasing my new vehicle
Regards,
*** ***

In response to the Claim, please note that the survey upon delivery is on a voluntary basisThe purchaser had discovered the *** *** equipped with a standard shift and over 140,miles on the odometerThe purchaser looked up the vehicle on the website where the vehicles price was
listed and properly disclosed was the following: Does not include tax title or doc fee, Call dealer for detailsDisclaimer Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised priceThe purchaser offered to pay cash and quibbled about the sale priceThe purchaser received a one thousand dollar consideration from the advertised priceThe purchaser was told up front that tires had been ordered for the *** previous to his first visitThe tires *** 255/70/Rmounted were assured for the purchaser as he wanted to note that his son did not want tiny tires as replacement tiresAt no time was it agreed upon in writing, verbally or otherwise that additional consideration for new tiresThe tires that we ordered specifically for this *** before the customers first visit were an identical match with 89% life expectancy before replacement was requiredThese replacement tires passed MassSafety Inspection.The purchaser was provided in addition to $additional savings from the sale price and *** 255/70/Rmounted, a free at no cost to the purchaser $dollars, free year 50,mile warrantyThe MaLemon Law State Mandated limited used vehicle warranty is clearly printed on the vehicle window label and it is dealer policy not to be removed by anyone other than the new registered ownerThe purchaser asked for the stickers to be removed and the request was respectfully denied and the reason explainedHe drove the vehicle from the lot with them affixedI may add that it is policy to present the certification process, warranty and Malimited Used Vehicle warranty before every test drive as it is clearly a value well worth pointing outIn fact at the time of delivery the purchaser is explained times and we require signatures disclosing the MaLimited Used vehicle warranty with large print stating that miles exceeds the maLimited Used Vehicle WarrantyLastly, It is prudent only to the purchaser that the owner information is electronically inputted and printed at the time of actual deliveryThe purchaser must initial times stating the conditions of such free protection is understood by the purchaser, and a signature is requiredIt is also prudent for the purchaser to be fully disclosed that additional coverage is available in addition to the selling price and they may except or decline this offeringThe purchaser may at anytime request that we purchase the *** from the owner or certainly trade it for another vehicle from our inventory

Told the company we heard a clunk in the front wheel*The left front tie rod end had been replaced immediately after the test driveWhile performing this service the client demanded the immediate return of the vehicle to the lot so he could take delivery of it as he wanted to go on
vacation with the vehicleAlthough he threatened to cancel the deal while we were performing the service we emailed a copy of his registration and suggested that the vehicle needed to be completed before he drove it away and it was. 2. We brought the car to our own mechanic .to find out it was blown strutIf my car was certified shouldn't this had been found in the certification process? *Answer: It is imperative that in Mass each vehicle must pass the Mass Safety inspectionThis mandatory provision was performed at an independent inspection station and did Pass the required safety inspectionIt is also mandated by the state that if there is a concern with the vehicle it be returned to the selling dealer and the purchaser schedule an appointment with the selling dealerNO appointment has been scheduled weeks have gone buy I have gotten the run around nothing has even been set to resolve the issue. *PLEASE CONTACT *** C *** *** To set a time. The car has a strong odor in itBuying a 15000dollar car you would think they would detailed it? The vehicle had a full and complete detail before the customer drove the car off the lot that rainy day.* DIAMOND DETAIL ** *** *** is the independent contractor that fully detailed the vehicleI'm sure if your not happy (first time we knew about this is now)** will make you happy.It is our pleasure to try to help with any concerns you may haveI look forward to your call as I no answer on the number we have for you ***.Please call as soon as you canThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I never received the warranty refund from ***, as stated by ***When I spoke to a representative from ***, I was informed that the *** *** insurance of $was never added to the *** ***, which I paid during the time of purchase*** said that it will be an automatic refund from *** because she never added it.The warranty refund was on hold, until *** decided to send out the cancellation form to ***After the paper works been processed by ***, *** would be the one to receive the warranty check as the selling dealerTherefore the refund of the *** insurance and the warranty will be sent out from *** to me If *** was being honest throughout the entire process of the refund; I would like to know when should I be expecting the warranty and *** insurance refund from ***Since it's been a month of chasing her around for both of my refunds (warranty and *** insurance)On 02/25/at 11:AM, I called *** and was told that everything has been processed on their end and now I have to stay in contact with *** concerning both of my refunds.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
they are lying they did not put new tires on car I want full payment for work done I want to see the reciept for new tires on car I sent you the receipt for work to you and martins thankyou
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
To correct my original claim, my car did not overheat on the 14thIt overheated on the 5th in which I was seconds from my home after coming home from workThe *** was towed on Nov8th from my house to the dealership, roughly weeks after the vehicle purchase, where eventually they found the radiator filled with water and the serpentine belt installed incorrectlyFor me to have spoken with you on the 8th, telling you the car was running fine is impossibleI did not drive the vehicle while this was happeningBefore I purchased the vehicle, I asked *** as to what kind of inspection they did to the car and if they fixed anything, since you claim your cars are certifiedHe did not give me much of an answer, and I wasn't ever given any paperwork to show me the car was certifiedFor there to be no coolant in the system and the serpentine belt being installed incorrectly leads me to believe you guys did not thoroughly inspect the car before it was driven off the lotThis whole process has been a complete headache and I've had nothing but problems with this car in the very short time I've had itFor me to have to come up with several grand to buy and have someone install an engine, when I've owned the car less than months, is absolutely absurdI have done nothing to cause the car to overheat or for the engine to crackIf the radiator was filled coolant instead of plain water, and the serpentine belt installed on the pullies correctly, I dont think I would be going through this nightmare. ]
Regards,
*** ***