Martnik Landscaping

March 13, ? Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-? Dear Sir or Madam: ? Re:? [redacted] , Case # [redacted] ? Ms [redacted] experienced several disappointments related to her furniture purchase and delivery from Weekends? Only.? It’s obvious we made some errors, and we are truly sorry.? She certainly did not receive the level of service she deserves or which we expect for our customers.? Because we never want a similar experience to happen again, we reviewed the details of her situation and discovered where the breakdown in communication occurred within Weekends Only and with our third-party delivery company.? Our processes have been amended so that we are able to provide a better customer experience in the future? Because we truly value Ms [redacted] as a customer, we have refunded the delivery fee and provided a $refund back to her credit card.? While I realize this cannot fully recompense the frustration and inconvenience she was caused, it is my hope it will be accepted in the spirit it was given ?" with my apologies, my thanks for her past business, and my hope that she will have an entirely pleasant experience should she decide to visit us again? Sincerely, ? ? ? ? Andrew TP [redacted] Quality Care Call Center Manager

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I just wanted to inform you that my complaint against Weekend Only Furniture has been resolved; the ID# you assigned to my case was [redacted] After I sent you the second complaint someone called me to schedule the delivery of my box mattress for 8/29/and this morning at approximately 9:05am it was deliveredThank you so very much for your assistance!? [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

March 7, Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204- Dear Sir or Madam: Re:? [redacted] ***, Case # [redacted] While we are extremely disappointed to learn of Ms***’ experience, we are thankful she brought it to our attention.? By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future Ms [redacted] experienced several disappointments when her mattress was not delivered on the dates she was promised.? It is obvious we made some errors, and we sincerely apologize.? Please know that we are reviewing her situation in more depth so we can fully understand how the breakdown in communication occurred within Weekends Only and with our third-party delivery company In addition, I want to apologize for the way she was left feeling after her interaction with Mr.? [redacted] ? from our Castleton store.? That is not at all the type of experience we want for any of our customers, and she did not receive the level of customer service she deserves.? I have shared your letter with the appropriate leadership so they can provide the necessary coaching to prevent a similar experience from happening with another customer We have confirmed that Ms [redacted] has since received her mattress and we have also refunded her delivery fee.? We believe this case has been satisfactorily resolved and considered the case closed Sincerely, Andrew [redacted] Quality Care Call Center Manager cc: ? ? ? Senior General Manager

March 13, Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204- Dear Sir or Madam: Re: [redacted] , Case # [redacted] Ms [redacted] experienced several disappointments related to her furniture purchase and delivery from Weekends Only It’s obvious we made some errors, and we are truly sorry She certainly did not receive the level of service she deserves or which we expect for our customers Because we never want a similar experience to happen again, we reviewed the details of her situation and discovered where the breakdown in communication occurred within Weekends Only and with our third-party delivery company Our processes have been amended so that we are able to provide a better customer experience in the future Because we truly value Ms [redacted] as a customer, we have refunded the delivery fee and provided a $refund back to her credit card While I realize this cannot fully recompense the frustration and inconvenience she was caused, it is my hope it will be accepted in the spirit it was given – with my apologies, my thanks for her past business, and my hope that she will have an entirely pleasant experience should she decide to visit us again Sincerely, Andrew TP [redacted] Quality Care Call Center Manager

June 24, ? Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-? Dear Sir or Madam: ? Re:? [redacted] ? While we are extremely disappointed to learn of Ms***’s experience, we are thankful she brought it to our attention.? By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future? We regret that Ms [redacted] experienced several disappointments in connection with the delivery of her mattress and adjustable bed frame she purchased from Weekends Only.? We sincerely apologize to her because this is not at all the type of service we want for any of our customers, nor is it the level of service she deserves.? We recently been aware of some concerns with the services provided by our third-party delivery partner that impacted Ms.? ***’s delivery, and we are taking the necessary steps to prevent this from happening again ? Ms [redacted] requested that we refund her delivery fee and apply the credit to her [redacted] financed account.? We are happy to refund her delivery fee but it must be applied back to the same form of payment used for the purchase.? Because we do not retain full credit card numbers in our system, we attempted to contact Ms [redacted] by phone to obtain her credit card number so we may credit her account.? We would also like to offer her a Weekends Only gift card as another apology for her inconvenience ? Upon hearing from Ms [redacted] and processing the transactions mentioned above, we believe this case will be resolved and considered the case closed ? Sincerely, ? Andrew P [redacted] Quality Care Call Center Manager ? cc: ? ? ? [redacted]

August? 31, 2015Dispute? Resolution DepartmentBetter? Business Bureau of Central Indiana151? NDelaware Street #2020Indianapolis, IN 46204-2599Dear? Sir or Madam:Re:? ? ? ? [redacted] , Case # [redacted] While? we are extremely disappointed to learn of Ms [redacted] ’s experience, we are? thankful she brought it to our attention? It gives our management team another opportunity to learn where our? processes failed and to take the necessary steps to ensure? it doesn’t happen again in the future.? ? We are sincerely sorry for the inconvenience Ms.? [redacted] experienced in connection with her mattress delivery and subsequent? difficulty in reaching someone at Weekends Only, which only added to her? disappointment and frustration.? Please? know that we are reviewing her situation in more depth so we can fullyunderstand how the breakdown in communication occurred on our end and with our? third-party delivery company so we can prevent a similar situation fromoccurring for any other customers.Ms [redacted] has since received the correct mattress? foundation.? We believe this case has? been satisfactorily resolved and considered the case closedSincerely,Andrew P [redacted] Quality Care Call Center Managercc:? ? ? ? ? WEO Account [redacted]

June 2, Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204- Dear Sir or Madam: Re: *** ***, Complaint # *** We certainly understand why Mr*** was
upset to learn he was charged a $financing fee on his loan with ***, especially since he returned the largest part of his purchase and is being asked to pay this fee on a very low balance loan. We are actually very thankful he brought this to our attention because we were unaware that *** was charging our customers in Indiana this additional financing fee. As a result of his contacting us, we are now able to properly train our customer service associates to inform future customers so they are not surprised or disappointed as Mr. *** wasWe have since been in contact with *** and they have agreed to waive his $fee. He should be receiving a phone call from *** (if he hasn’t already) to explain everything and provide him with his corrected loan balance. If Mr. *** has any additional questions with his loan, he should call *** directly We believe we have successfully resolved this complaint and consider this case closed. If you have any further questions or concerns, please let us knowSincerely, David G*** Manager, Quality Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I just wanted to inform you that my complaint against Weekend Only Furniture has been resolved; the ID# you assigned to my case was ***After I sent you the second complaint someone called me to schedule the delivery of my box mattress for 8/29/and this morning at approximately 9:05am it was deliveredThank you so very much for your assistance! *** ***
Regards,
*** ***

August 31, 2015Dispute Resolution DepartmentRevDex.com of Central Indiana151 NDelaware Street #2020Indianapolis, IN 46204-2599Dear Sir or Madam:Re: *** ***, Case # ***While we are extremely disappointed to learn of Ms
***’s experience, we are thankful she brought it to our attention It gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future. We are sincerely sorry for the inconvenience Ms. *** experienced in connection with her mattress delivery and subsequent difficulty in reaching someone at Weekends Only, which only added to her disappointment and frustration. Please know that we are reviewing her situation in more depth so we can fullyunderstand how the breakdown in communication occurred on our end and with our third-party delivery company so we can prevent a similar situation fromoccurring for any other customers.Ms*** has since received the correct mattress foundation. We believe this case has been satisfactorily resolved and considered the case closedSincerely,Andrew P***Quality Care Call Center Managercc: WEO Account ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I just wanted to inform you that my complaint against Weekend Only Furniture has been resolved; the ID# you assigned to my case was ***After I sent you the second complaint someone called me to schedule the delivery of my box mattress for 8/29/and this morning at approximately 9:05am it was deliveredThank you so very much for your assistance! *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

April 11, Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street, #Indianapolis, IN 46204- Dear Sir or Madam: Re: *** ***, Complaint # *** I was very disappointed to learn of Mr
and Mrs***’s experience in connection with the delivery of their mattress and bed frame. Please know we are looking into their situation to understand how something like that occurred so we can prevent it from happening again. We sincerely regret they were inconvenienced this past month due to not getting the bedding they wanted as well as having to wait for their refund. We can understand why they were upset. However, once our customer filed a dispute with the *** *** finance company, we were unable to refund their account until we received the details of their dispute from *** ***, further adding to their delay. We received the dispute yesterday and a refund has been processed to *** *** account for $2,980.14. According to *** ***, they should expect to see it hit their account within two business days Again, we apologize to Mrand Mrs*** and truly value them as our customers. We hope they will give Weekends Only another chance to meet their home furnishing needs in the future, and trust their next experience will be an entirely pleasant one. We believe we have resolved this concern and consider this case closed. Sincerely, David G*** Manager, Quality Services

June 24, Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204- Dear Sir or Madam: Re: *** * *** *** *** * *** While we are extremely disappointed to learn of Ms***’s
experience, we are thankful she brought it to our attention. By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future We regret that Ms*** experienced several disappointments in connection with the delivery of her mattress and adjustable bed frame she purchased from Weekends Only. We sincerely apologize to her because this is not at all the type of service we want for any of our customers, nor is it the level of service she deserves. We recently been aware of some concerns with the services provided by our third-party delivery partner that impacted Ms. ***’s delivery, and we are taking the necessary steps to prevent this from happening again Ms*** requested that we refund her delivery fee and apply the credit to her *** *** financed account. We are happy to refund her delivery fee but it must be applied back to the same form of payment used for the purchase. Because we do not retain full credit card numbers in our system, we attempted to contact Ms*** by phone to obtain her credit card number so we may credit her account. We would also like to offer her a Weekends Only gift card as another apology for her inconvenience Upon hearing from Ms*** and processing the transactions mentioned above, we believe this case will be resolved and considered the case closed Sincerely, Andrew P*** Quality Care Call Center Manager cc: *** *** *** *** *** ***

June 24, ? Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-? Dear Sir or Madam: ? Re:? *** * *** *** *** * *** ? While we are extremely disappointed to learn of Ms***’s
experience, we are thankful she brought it to our attention.? By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future? We regret that Ms*** experienced several disappointments in connection with the delivery of her mattress and adjustable bed frame she purchased from Weekends Only.? We sincerely apologize to her because this is not at all the type of service we want for any of our customers, nor is it the level of service she deserves.? We recently been aware of some concerns with the services provided by our third-party delivery partner that impacted Ms.? ***’s delivery, and we are taking the necessary steps to prevent this from happening again ? Ms*** requested that we refund her delivery fee and apply the credit to her *** *** financed account.? We are happy to refund her delivery fee but it must be applied back to the same form of payment used for the purchase.? Because we do not retain full credit card numbers in our system, we attempted to contact Ms*** by phone to obtain her credit card number so we may credit her account.? We would also like to offer her a Weekends Only gift card as another apology for her inconvenience ? Upon hearing from Ms*** and processing the transactions mentioned above, we believe this case will be resolved and considered the case closed ? Sincerely, ? Andrew P*** Quality Care Call Center Manager ? cc: ? ? ? *** *** *** *** *** ***

August? 31, 2015Dispute? Resolution DepartmentBetter? Business Bureau of Central Indiana151? NDelaware Street #2020Indianapolis, IN 46204-2599Dear? Sir or Madam:Re:? ? ? ? *** ***, Case # ***While? we are extremely disappointed to learn of Ms
***’s experience, we are? thankful she brought it to our attention? It gives our management team another opportunity to learn where our? processes failed and to take the necessary steps to ensure? it doesn’t happen again in the future.? ? We are sincerely sorry for the inconvenience Ms.? *** experienced in connection with her mattress delivery and subsequent? difficulty in reaching someone at Weekends Only, which only added to her? disappointment and frustration.? Please? know that we are reviewing her situation in more depth so we can fullyunderstand how the breakdown in communication occurred on our end and with our? third-party delivery company so we can prevent a similar situation fromoccurring for any other customers.Ms*** has since received the correct mattress? foundation.? We believe this case has? been satisfactorily resolved and considered the case closedSincerely,Andrew P***Quality Care Call Center Managercc:? ? ? ? ? WEO Account ***

April 11, ? ? Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street, #Indianapolis, IN 46204-? Dear Sir or Madam: ? Re:? ? ? ? *** ***, Complaint # *** ? I was very disappointed to learn of Mr
and Mrs***’s experience in connection with the delivery of their mattress and bed frame.? Please know we are looking into their situation to understand how something like that occurred so we can prevent it from happening again.? ? We sincerely regret they were inconvenienced this past month due to not getting the bedding they wanted as well as having to wait for their refund.? We can understand why they were upset.? However, once our customer filed a dispute with the *** *** finance company, we were unable to refund their account until we received the details of their dispute from *** ***, further adding to their delay.? We received the dispute yesterday and a refund has been processed to *** *** account for $2,980.14.? According to *** ***, they should expect to see it hit their account within two business days? Again, we apologize to Mrand Mrs*** and truly value them as our customers.? We hope they will give Weekends Only another chance to meet their home furnishing needs in the future, and trust their next experience will be an entirely pleasant one.? ? We believe we have resolved this concern and consider this case closed.? ? Sincerely, ? ? ? David G*** Manager, Quality Services

March 13, ? Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-? Dear Sir or Madam: ? Re:? *** ***, Case # *** ? Ms*** experienced several disappointments related to her
furniture purchase and delivery from Weekends? Only.? It’s obvious we made some errors, and we are truly sorry.? She certainly did not receive the level of service she deserves or which we expect for our customers.? Because we never want a similar experience to happen again, we reviewed the details of her situation and discovered where the breakdown in communication occurred within Weekends Only and with our third-party delivery company.? Our processes have been amended so that we are able to provide a better customer experience in the future? Because we truly value Ms*** as a customer, we have refunded the delivery fee and provided a $refund back to her credit card.? While I realize this cannot fully recompense the frustration and inconvenience she was caused, it is my hope it will be accepted in the spirit it was given ??" with my apologies, my thanks for her past business, and my hope that she will have an entirely pleasant experience should she decide to visit us again? Sincerely, ? ? ? ? Andrew TP*** Quality Care Call Center Manager