Martnik Landscaping

March 7, Dispute Resolution Department Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204- Dear Sir or Madam: Re:? *** ***, Case # *** While we are extremely disappointed to learn of Ms***’ experience, we are thankful she
brought it to our attention.? By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future Ms*** experienced several disappointments when her mattress was not delivered on the dates she was promised.? It is obvious we made some errors, and we sincerely apologize.? Please know that we are reviewing her situation in more depth so we can fully understand how the breakdown in communication occurred within Weekends Only and with our third-party delivery company In addition, I want to apologize for the way she was left feeling after her interaction with Mr.? ***? from our Castleton store.? That is not at all the type of experience we want for any of our customers, and she did not receive the level of customer service she deserves.? I have shared your letter with the appropriate leadership so they can provide the necessary coaching to prevent a similar experience from happening with another customer We have confirmed that Ms*** has since received her mattress and we have also refunded her delivery fee.? We believe this case has been satisfactorily resolved and considered the case closed Sincerely, Andrew *** Quality Care Call Center Manager cc: ? ? ? Senior General Manager

March 7, 2016 Dispute Resolution Department Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Dear Sir or Madam: Re:  [redacted], Case # [redacted] While we are extremely disappointed to learn of Ms. [redacted]’ experience, we are thankful she...

brought it to our attention.  By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future. Ms. [redacted] experienced several disappointments when her mattress was not delivered on the dates she was promised.  It is obvious we made some errors, and we sincerely apologize.  Please know that we are reviewing her situation in more depth so we can fully understand how the breakdown in communication occurred within Weekends Only and with our third-party delivery company. In addition, I want to apologize for the way she was left feeling after her interaction with Mr. [redacted] from our Castleton store.  That is not at all the type of experience we want for any of our customers, and she did not receive the level of customer service she deserves.  I have shared your letter with the appropriate leadership so they can provide the necessary coaching to prevent a similar experience from happening with another customer. We have confirmed that Ms. [redacted] has since received her mattress and we have also refunded her delivery fee.  We believe this case has been satisfactorily resolved and considered the case closed. Sincerely, Andrew [redacted] Quality Care Call Center Manager cc:      Senior General Manager

March 13, 2017   Dispute Resolution Department Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599   Dear Sir or Madam:   Re:  [redacted], Case # [redacted]   Ms. [redacted] experienced several disappointments related to her...

furniture purchase and delivery from Weekends Only.  It’s obvious we made some errors, and we are truly sorry.  She certainly did not receive the level of service she deserves or which we expect for our customers.  Because we never want a similar experience to happen again, we reviewed the details of her situation and discovered where the breakdown in communication occurred within Weekends Only and with our third-party delivery company.  Our processes have been amended so that we are able to provide a better customer experience in the future.   Because we truly value Ms. [redacted] as a customer, we have refunded the delivery fee and provided a $100 refund back to her credit card.  While I realize this cannot fully recompense the frustration and inconvenience she was caused, it is my hope it will be accepted in the spirit it was given – with my apologies, my thanks for her past business, and my hope that she will have an entirely pleasant experience should she decide to visit us again.   Sincerely,         Andrew T. P[redacted] Quality Care Call Center Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

June 2, 2017   Dispute Resolution Department Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599   Dear Sir or Madam:   Re:      [redacted], Complaint # [redacted]   We certainly understand why Mr. [redacted] was...

upset to learn he was charged a $42 financing fee on his loan with [redacted], especially since he returned the largest part of his purchase and is being asked to pay this fee on a very low balance loan.  We are actually very thankful he brought this to our attention because we were unaware that [redacted] was charging our customers in Indiana this additional financing fee.  As a result of his contacting us, we are now able to properly train our customer service associates to inform future customers so they are not surprised or disappointed as Mr. [redacted] was. We have since been in contact with [redacted] and they have agreed to waive his $42 fee.  He should be receiving a phone call from [redacted] (if he hasn’t already) to explain everything and provide him with his corrected loan balance.  If Mr. [redacted] has any additional questions with his loan, he should call [redacted] directly. We believe we have successfully resolved this complaint and consider this case closed.  If you have any further questions or concerns, please let us know. Sincerely,   David G[redacted] Manager, Quality Services