Smart Properties Management Reviews (%countItem)
Smart Properties Management Rating
Address: 229 N Tennessee Ave, Lakeland, Florida, United States, 33801-4970
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Was refused final walk-thru, but left in better condition, charged deposit for ficticious damage not seen in my pix, charged late fees on timely rent
Former Tenant's 1 year Rental Agreement with Smart Properties LLC made him the victim of unfair business practices by deceptive monthly rent, fraudulent monthly statement reporting and unjust automatic monthly late fees reoccurring on timely rent payments. Tenant was told a $120 late fee would not incur on any month that rent was paid before the 6th and so, Tenant in good faith, upheld and honored his considerations in the Rental Agreement making all monthly rent payments as well as an additional $1430 in rent by being caught in a cycle of deceptive overcharges. After having to file a demand letter for return of his $1200 deposit, Tenant continues to show considerable patience with Smart Properties LLC even though they unconscionably continued to automatically bill him for monthly rent and fees beyond the end of his lease and continue to pursue this $2370 matter against him and threaten legal fees unless or until he agrees to stop pursuing his demand and allow them to keep his $1200 deposit.
1. December 2017, per the Account Ledger managed by Smart Properties LLC; Tenant paid $1200 deposit and $600 move in charge via money order.
2. 01/01/2017, per the Account Ledger managed by Smart Properties LLC; Tenant was charged $1200 rent for his first months occupancy.
3. 01/05/2017, per the Account Ledger managed by Smart Properties LLC; Although Tenant's bank statements show a transaction amount of $1210 paid to Smart Properties, Smart Properties incorrectly reported Tenant's rent payment as $1175 for Jan rent causing him to incur a balance on his timely rent payment and automatically charged a $120 late fee creating a false balance of $145.
4. (a.) On 01/31/2017, per the Account Ledger managed by Smart Properties LLC; Tenant pays his February rent early, amount posted by Smart Properties ledger is $1235, however, Tenant's bank statements show a transaction to Smart Properties in the amount of $1270.
(b.) On 02/01/17 Tenant is charged $1200 for paid Feb rent and incurs a $120 late fee on Feb 5th creating a false balance of $230.
(c.) On 02/10/17 Mr. Washington pays (according to bank statement transactions) an additional $265 to smart Properties, however Smart Properties only posts an additional $230 payment. Altogether, Tenant was forced to pay a total of $1535 to Smart Properties for February's $1200 rent that he, in fact, paid early.
5. For each following month during Tenant's lease, Smart Properties LLC continued to falsify the actual rent amount paid by Tenant and is verifiable against transactions to Smart Properties on Tenant's monthly bank statements.
6. Tenant was deceptively over charged monthly rent over the course of his 1 year lease, from Dec 2016 -Dec 2017, and unjustly forced to pay Smart Properties LLC an additional $1430 of rent overages not entitled to them.
The SECURITY DEPOSIT NOTICE from Smart Properties LLC, was found by Tenant, ambiguous, blatantly deceptive and inflammatory. The conclusion of his lease, tenant surrendered the property and photo documentaring the condition being in accordance with Florida law "Ordinary Wear and Tear" absent damages, negligence, carelessness, accidents or abuse to the property by tenants or guests. Locks were changed but prior to vacating tenant was denied a final walk through. A Smart Property employee admitted that without informing the tenant a final walk-through did occur sometime around the 1/15/18, 2 weeks after tenant had vacated. A condition to tenant taking occupancy was that he sign and accept the property in its "as in" condition, implying that it did need work, tenant left the property in better condition then when he moved in and has no verifiable proof of damage or prior knowledge of any reason a claim should be posted against his $1,200 security deposit, and is certain this is the owners attempt of having any prior repair work or labor needed funded by the former tenant.
I am willing to settle for immediate return of my deposit and refunded in its entirety of $1200. If Smart Properties continues to pursue, harrass, or contact me for any other reason but for return my entire deposit, I will have no other option but to pursue all of my request, remedies, legal fees, etc including but not limited to, return of all unjust excessive late fees, my deposit in its entirety, and repayment of rent overcharges in a Florida court of Law, as well as, upholding my obligation as a consumer, to warn the general public of Smart Properties LLC's deceptive and less than desirable business practices, via all social media, included blogs, consumer complaint boards and reviews, etc.
See Attached:
March I5, ZOI8
Revdex.com
Re: Revdex.com Case # ***
To whom it may concem:
Please nd enclosed documentation as well as pictures regarding the above referenced complaint.
Smart Properties Management, LLC, as an agent for the owner, rented a home to***. ***
*** was continually late paying rent, as referenced on the attached tenant ledger, which accounts for the latc
fees charges per his lease. Our ofce also received numerous complaints from the Homeowners Association with
reference to ***
Due to the late rent payments and complaints received from the HOA the owner made the decision at the end ofthe
lease term not to renew the lease. *** was provided a Non-Renewal notice per Florida State Statute and
should have vacated the property on or before l2/31/2017. *** was a holdover tenant, as indicated on
the attached timeline of *** tenancy with us.
With reference to the walkthrough that was conducted alter *** vacated the property, it IS our company
policy that tenants are not present for walkthroughs due to possible confrontation. We do however. take pictures of
any and all damage which can be provided to*** upon request.
At this time, it is the position ofthe owner of this property that*** left the property in extremely dirty
condition with multiple broken items that needed to be repaired. The broken items were directly due to tenant
neglect and not normal wear and tear. The owner of this property was forced to pay much more than the security
deposit withheld to get the property back in rentable condition.
Sincerely,
Nichole T
Smart Properties Management, LLC
The Rental Agreement states in paragraph 19 "Holding Over" If Resident remains in possession of the residence, Resident will be liable to Owner for double rent, adjusted on a daily basis, for each day of continued possession. My lease was up 12/31/17. My Dec rent was paid on time I secured a new residence, spent first night on 12/28/17, My new Landlord as of 12/28/17 is my 1st witness in court.
The Smart Properties staff should be at least knowledgeable of the Rental Agreement, if not the law, establishing new residency before the expiration of my lease in no way qualifies me as "Hold Over" tenant, I was gone, adjusted daily double rent doesn't apply, I was unlawfully charged the entire rent for Jan plus late fee.
*** stated my demand letter was received, had spoken to their attorney, and wanted me to consider their offer. Understanding they were not entitled to Jan rent and late fee, they offered to drop both items from my account leaving only a $1050 claim to my $1200 dep, if I agree to stop pursuing the return of my deposit, thereby allowing them to keep it all including the $150 to which there's no claim.
There's no reason an honest landlord should fear a final walk through from a tenant who has requested one. In fact an honest landlord with nothing to fear, would require one. My lease was absent a policy regarding a final walk through, stating nowhere I could't have one, I requested one for 12/31/17. I was told by ***, because of the holiday 12/31/17 and 1/1/18, they would send someone out on 1/2/18 for a final walk through and to change the locks.
I *** for a cleaning service, my service is hired by landlord's and tenants for heavy commercial cleaning, replacing lightbulbs, batteries in the smoke detectors, electrical outlet cover replacement, and general repair, etc. We know what we're doing when we clean to get a dep returned.
They started cleaning on 12/28/17, the day I moved out, and did a fantastic job. I insisted they be present for the final walk through and had them return on 1/2/18.
The locksmith showed up and changed the locks, my company did a final trash removal and took photos, I never heard from the office.
I continued to contact the office through Jan 2018 regarding my final walk through and return of my deposit. Meghan finally admitted a final walk through had taken place 2 wks later, around 1/15/18.
My photos show the property was in pristine condition when I moved out, and given the locks were changed, I couldn't have returned during those 2wks causing all of these damages you claim I'm responsible for. Why would I use a cleaning service to secure the return of my deposit and demand a final walk through, if I wasn't positive I was entitled to my deposit back. It didn't occurred to me that they purposely avoided a final walk through until after I received their claim letter.
It's easy to prove I was over charged late fees with simple math. Late fees are $120 for each month rent is paid after the 5th. I paid rent after the 5th 7 times. I should have only been charged an additional $840. However, I was charged and paid $1440. I was actually charged the equivalent of a late fee for every month of my lease. Im seeking return of my $1200 security deposit and $590 in overcharged over paid late fees.
We have received the additional complaint filed by *** and at this time stand by our original rebuttal, which was sent to Revdex.com on 3/15/2018.
We are unable to find any new issues with the additional complaint, therefore we have no additional information to provide.
As stated in our original complaint the property *** vacated was left in terrible condition and the owner of the property, our client, is entitled to the security deposit.
We are still Tenants, unfortunately, with this Company. We reported clogged drains on the afternoon of December 18th 2017. They sent out their "HandyMan" to look at the problem. We had a running toilet, which we had notified 2 OTHER Handymen about, so this Gentleman thought that was the problem, we knew better. So we were left without the use of toilets, and minimal water usage. He came back fixed the toilet-STILL water back-up. We called were put off by excuses AGAIN, and still minimal water usage, and no toilets-or they would back up-that was day 2. 3RD day, at 10:30am a Sewer Company came, emptied the septic tank, and left without checking the issue. Doing the dishes backed up the toilets, so we AGAIN called, still same day, we were told someone would be coming soon...at 4:30pm the HANDYMAN AGAIN showed up-with a tiny shop-vac, and snakes. He worked the drains for 2HOURS and pulled out PAST TENANT GARBAGE from the drains and pipes. He gave Me a sad look and said STILL NOT FIXED. STILL MINIMAL Water usage and NO TOILETS-this is the 3RD DAY!! We have been blown off repeatedly, now we are on DAY 4, NO TOILET ALL DAY, MINIMAL Water usage and given the run-around. Finally at 3pm we were told someone would be at the house at 4, He is still NOT there and it's 5:30. A friend had to pay for a hotel room, because we have 4 CHILDREN PEEING IN A BUCKET for 4 DAYS!!! And MINIMAL WATER USAGE. This is a HORRIBLE COMPANY and I WARN anyone NOT TO RENT FROM THESE "PEOPLE". We are on DAY 4 and now in a HOTEL. With 3 days until CHRISTMAS EVE!!!!