MARVEL BEAUTY SCHOOL AND PEBEC SCHOOL OF ESTHETICS

Below is the response to the customers concerns We responded to the customer's no heat call on January 30, which was a SaturdayThe customer was quoted $for travel and to diagnose the reason why there was no heatPrior to any repair, the customer was told that
they would receive a repair quote. A quote was given for $259 which the customer approved prior to the repair taking place and the customer signed the quote on the work ticket We use a Flat rate billing system which provides pricing for a particular job function. The customer is upset because he sates that the part sells at retail for $to $and wants a specific accounting by part type, manufacture and the labor chargeHe feels that our failure to provide him that data violates the Federal Truth in lending laws and *** Billing Rights. We did not violate any consumer law and in fact made a complete disclosure prior to driving to his home and again, prior to making the repairThe cost of the owning a service van, inventory, office, overhead, insurance, health care, benefits, holidays etc to our employee is expensiveThere is also a significant amount of non productive time in vacation, training etcAll these cost are factored in the Flat rate price book We were happy that we could restore heat to the customer home on a SaturdayOur travel time average minutes so the travel time may have been more or less to his homeIt then takes time to diagnose the issue and time to make the repairWe were in his home for hours We hope our customer understands our position on his request

*** *** ***
Thank you for taking the time to write about your missed delivery. Please know, we make every attempt to meet our commitments to our customers, and are very sorry that didn't happen in this case. With that being said, when our Service Technician did
arrive at your house he determined you did not have heat or hot water due to a broken igniter. He replaced the part and did not add oil, feeling you had enough oil in the tank until you received the gallons you requested. We have since made the requested gallon delivery.I have credited your account the diagnostic fee, which is $and have also credited another $25.00, for the missed delivery, totaling $124.00. The igniter charge is $for the part and is a correct charge, so that will remain on your account.
Again, we apologize for this inconvenience. Please let me know if I can be of any further assistanceThank you!
Regards,
*** ** ***
Customer Service Manager
Oil Express

This review for this company is based on *** *** *** which is a part of this companyIt is possible HOP Energy is unaware of how poorly *** *** *** is treating it's customersFor the past months I have had nothing but troubleIt started in October of I called to renew my Price cap contractI was quoted a price and a monthly budget payment of weeks later I hadn't received my contract to sign so I called againThe price of oil went up and I now had to pay per monthBecause they didn't do what they said they were going to do I had to pay and extra $a month for the next yearI was on an automatic withdrawal from my accountThey should have taken out the budget amountI realized months later they only took out for NovemberI set up an arrangement to pay the past due balance, part right away and the balance in JanuaryIn January I ran out of oil because they put me on a credit hold despite making arrangementsWhen I sent in my extra payment in December they didn't take out the monthly budget amount for December so now I was behind even moreAfter that they continued to take the wrong amount out for an additional monthsWe were behind the entire yearCome October of I called again to renew my contractThey quoted a monthly budget amount of In December I called and found out that once again they put me on a credit holdI was not provided any warning of thisI had to pay the balance they said was past dueAt this time I also found out that my monthly budget amount was now 325.00, again no notice given by phone call or letterTo make matters worse despite changing the budget amount without telling me they were not taking out the from my account so in December I was an additional behind as well as the previous year's balance dueThe second week of December I was told that my verbal consent to take out was sufficient and the credit hold was removedI called the last week of December to make sure I would get oil delivered and I was removed from the credit hold and they would withdraw from my accountI was told that I was still on a credit hold because it was never removed and they were not going to withdraw because they needed me to sign saying they could take out the I signed and mailed back the formI called again to get the status of my accountI was finally removed from the credit hold and advised if the form was received will be removedI decided to call another oil company to find out what they charge per gallon because *** *** *** is charging me per gallonThe other company is charging per gallon with no other fees to payThis amount is in line with the local average where *** *** *** is ripping people off depending on the fact that, like me, people may not have the time to shop around or don't think that a company would charge such an outrageous amountDespite *** *** *** continuously not doing what they said they would for over a year they are going to charge us to terminate the contract as well as keep the fee for having the price cap contract and the for the service agreementObviously this is incredibly poor customer service since I have had to constantly call to make sure they are doing what they shouldI believe they have nullified the contract with their actions yet they are telling us we will be violating the contract by cancelingAlong with this and a complaint I am planning on contacting the Massachusetts attorney general's office to see if there is any other recourse I can take

I've been with this company for years I have never been late with a payment I've purchased furnaces, oil tanks, hot water tanks, and every year I purchase the gold service contract This company guarantees 24-hour emergency service, yet I have been without hot water since last Monday Today is Saturday Monday, Tuesday and Wednesday I was without heat as well as hot water I have placed numerous emergency calls to them Last Tuesday all of my radiators boiled over and water and steam poured out of them causing significant damage to my hardwood floors and carpets All I have been offered is $off the cost of my next service contract, and I've been informed that it will cost me $to finally fix the problem because my service contract does not cover this replacement part This is totally outrageous There is a repairman here now, the 4th one since Monday, and I'm really hoping the furnace is repaired in my lifetime

Revdex.com Complaint #***
Roman" size="3">
In response
to Complaint #***, the account will be credited for the outstanding
balance of $125.68. This credit will
bring the balance to $

Dear
Ms***:Thank
you for your time and your help in aiding us to resolve the
dispute
we have with *** Energy
To
date, *** Energy has not addressed the issue we brought before them
as outlined in our letter to the General Manager Mr*** ***,
as well as in our complaint to Revdex.com and again in our previous
rebuttal
We
accept their offer to credit off the termination fee of $from our
account, however, we remain in disagreement regarding Ms***'s
version of the contract.
Sincerely,
*** ***

*** *** ***Sent: Wednesday, November 30, 3:PM*** *** ***
*** *** ***Subject: Fw: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** ***y
*** *** *** ** *** *** ** *** *** ** *** *** *** *** **
*** ** *** *** *** *** *** *** *** *** ** *** *** * *** * *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ***HOP Response.We regret the long delay in responding to the no heat service call on October 27, We had made six deliveries of fuel prior to the date in question and all deliveries were completed within our gallonage forecast to keep the home with sufficient fuel in the oil tankUpon investigation we now understand the cause source of the run out which caused the no heat situation was that when the new account had been set up it was not set up for how water use and therefore our delivery system did not have this as a scheduled deliver until a month laterThe service tech who responded to the no heat call had a mechanical issue with his equipment hose that prevented him from being able to make a safe delivery hence a second service call was createdWe are not sure in looking back as to why we had the time delay but October is the start up season when a lot of heaters that were not being used for hot water or heat come on for the first time. There is nothing in our internal log notes that sheds any light on the delay or speaks to a medical situation.Regardless of the above we should have been in better communication with our customer

Complaint: ***
I am rejecting this response because:
Date Sent: 2/19/10:57:AM Complaint: *** I am rejecting this response because:
The service contract should NOT be terminated That is a month contract that I paid for in full back in August and is not set to expire until August If terminated then I should be credited for the remaining months not used I paid $for this service contract The service contract and the oil delivery contract are separate items
Sincerely, *** ***
Sincerely,
*** ***

Revdex.com:
Thank you so much for your assistance, in the resolution of this situation! I had unsuccessfully tried to resolve this situation with them for this past yearAgain thank you*** *** **n>
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The request for a refund of the last delivery cannot be applied. We adhered to the contract, as signed by the customer. As stated in our previous response:
-Customer is under the assumption that we do 3-month delivery schedules; we do not customize our delivery schedules.
-We do not customize our billing schedules; all bills are due within days of service as indicated on the billing terms of every invoice and statement on the back

Complaint: ***
I am rejecting this response because:
I accept that my *** account will transition to a Service Only account; service contract to remain in effect until expiration in August, 2016.
I take issue with the following: "The customer will not receive additional oil deliveries." I am fine with discontinuing deliveries by *** but I want to revert to using your affiliate, *** as I have done for years prior to entering into this contract with ***
I attempted to place an order with *** this morning and it would not complete my order and stated that my account is lockedI was a long-time *** customer that transitioned to ***'s affiliate *** for the past several years before going back to *** in August to give it a second chance
The fact that we are terminating our contract due to misunderstandings communicated between the *** salesman Walt and me should not prohibit me from continuing my business relationship with *** I want my *** account to be unlocked so I can place oil deliveries as needed through ***
So if my *** account it reset and unlocked, my *** oil deliveries are stopped without the early cancellation penalty and my *** service plan contract remains in effect without reprisal until August 2016, then I would be happy to close this disputeSincerely, *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it was not an early termination fee issueI spoke with Tony
D*** from TLC Hop Energy on Friday and he said he would refund the $for the service callDue to the fact that I was under the wrong service contract and I agreed to upgrade to the correct service contractMrD*** was very understanding and apologetic for the mistake and agreed that the charge of $would be credited to my account
Sincerely,
*** ***

To whom it may concern,
Per customer desired settlement , *** *** issued a credit in the amount of $for 34.8gls and 176.5gsAccount has been cancelled and a final statement has been sent
We thank Mr.*** for his past services and wish him well in his new endeavor
Best
Regards,
*** ***
*** *** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As of today we have not received the credit of $but will except this as settlement when payment is received
Sincerely,
*** ***

Revdex.com
Complaint #***
Account
#***
face="Times New Roman" size="3">
This Customer
has received five (5) deliveries since the capped contract was signed in
October. The October delivery was made
at $price per gallon, the November, December and January 11,
deliveries were made at $price per gallon and the January 28,
delivery was at $price per gallonThe current price per gallon on the account
is $1.99. *** is a COD company
and the prices are different than a full service company. The Customer has been billed a lower amount
than the capped price as the contract stated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me
I would point out however that I had paid the full amount, and I have the cancelled check to prove it, so the offer to "refund" the $is disingenuous
*** Greene
Sincerely,
*** Greene

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution is satisfactory to me
However let it be noted that I returned all three phone calls and left messages. On one of the occasions I was told that they would only speak to ***. Also, the company delivering without permission has been an on going issue. They especially like to deliver as soon as your cap pricing has ran out. They have very poor office skills and public relations
Sincerely,
*** ***

To whom ever it may concern,
As a courtesy, we have credited Mr*** *** account in the amount of $to resolve complaint
Best Regards,
*** ***
*** **l Customer Service Manager