MARVEL BEAUTY SCHOOL AND PEBEC SCHOOL OF ESTHETICS

I will credit the account and reverse the late fee.   On Thu, Mar 24, 2016 at 10:58 AM, [redacted] <[redacted]> wrote: Our response to the customers rejection is below   Our position with regard to our Flat Rate billing process remains that is an accepted, legal and ethical business pratice. We also disagree that listing the part type and part manufacture are a standard business pratice. We identified the part as an igniter. The part number and manufacture is on the part. There are different models and manufactures. We are not in a position with certainty to be able to identify from our records what specific part this is to answer your question.   Our apologies for two issues in how we communicate with you as both were mistakes on the part of our employee. They did not follow company policy and because of that confusion was created as well as an unauthorized repair.
The $99 diagnosis and travel fee is Monday to Friday during normal business hours. The after hours, weekend and holiday rate is the $129 that I quoted in the response. It's possible that the employee made a mistake by quoting you $99. We have issues a credit to your account of $30 to correct the mistake.
I have issues a credit of $259 for the repair work as you stated that it was not authorized by your self prior to the repair. I see where you signed for the repair at the end of the job.
Thank you for taking the time to respond so we can make the necessary correction. We will take the opportunity to remind all employees and not just those whom you came into contact with with.

Revdex.com Complaint #[redacted]
Acct #[redacted]
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In response
to Revdex.com Complaint #[redacted], the last oil delivery of 148.80 gallons will be
re-billed at $1.649 per gallon.  The
Customer’s account has been terminated per his request.

To whom it may concern,
 
As a courtesy we have given [redacted] a credit totaling $396.27 for delivery made on 3/13/14.  Per Mr. [redacted] request , his account has been terminated as of 4/10/14.  A revised statement has been mailed out. 
Best...

regards,
 
[redacted]
Customer Service Manager
Automatic TLC Fuel Oil Company