MARVEL BEAUTY SCHOOL AND PEBEC SCHOOL OF ESTHETICS

We have attempted to reach [redacted] on 2/18/14, 2/24/14, and 3/03/14 and have left messages but we have been unable to speak with them. In order to resolve the issue we have credited the disputed delivery of 39 gallons for a total of $136.46. The customer claimed after...

receiving their 11/22/13 delivery that they canceled their account in May of 2013. According to our records the customer spoke with one of our representatives on 5/15/13 and asked that they hold deliveries until after 10/01/13. In order to resolve this issue we credited the disputed delivery and reversed any associated late fees. We have mailed a transaction report to the customer which shows the previous balance that is not associated with the disputed delivery that the customer is responsible for.
 
 
Thank you for your help!
[redacted]
Customer Care Manager
Alliance Express/ HOP Energy
[redacted]

Revdex.com Complaint #[redacted]
Acct #[redacted]
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In response
to Revdex.com Complaint #[redacted], the last oil delivery of 148.80 gallons will be
re-billed at $1.649 per gallon.  The
Customer’s account has been terminated per his request.

To whom it may concern,
 
As a courtesy we have given [redacted] a credit totaling $396.27 for delivery made on 3/13/14.  Per Mr. [redacted] request , his account has been terminated as of 4/10/14.  A revised statement has been mailed out. 
Best...

regards,
 
[redacted]
Customer Service Manager
Automatic TLC Fuel Oil Company