Maryland Speed LLC

These parts have been deliveredTracking is [redacted] via www.***.comCustomer should be taken care of

Filed previous, complaint with Revdex.com and they still have not issued a refundBeen nothing but problems with this company from day Regards, [redacted]

This customer ordered a [redacted] intake during a period where some health issues left our businessshortstaffedThey indicated while we were trying to fill they filed a dispute while we were trying to fillthe orderBecause we were afraid we did not get paid, we waited for the dispute to come through anddid not contest itThe customer has their parts and the order is closed.Sincerely,MarylandSpeed Customer Support

This customer received a discount on special order headersHe agreed to no cancelations at checkout inexchange for the discountAfter placing the order he tried to cancelWe agreed to, but the partshipped, and had to be intercepted back delaying the refundWhile waiting for the refund, he filed acredit card dispute, which we did not fight (though we could have)This order is closed and he has hismoney back.Sincerely,MarylandSpeed Customer Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though the explanation provided by the business is insufficient and inaccurateOnly when I filed a Revdex.com complaint did the business agree to cancel the order and resolve the issue after months of broken promises Regards, [redacted] ***

The parts ordered come from overseas and were on backorderThe customer filed a dispute a while before filing this complaint, which also held their order upWe have sent a call tag for the brake pads and will issue a refund when they come back

Hello,This part has been delivered, and we have refunded the customer for the delay and the confusionHe has indicated he is happy with our service, and would like the order closed and not publicI am ccing him on this emailPlease confirm receipt.Thanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] TThe company Marlyand speed contacted me on 9/6/stating they cant deliver to my P.O boxI called them back on 9/7/telling them to cancel my order because they cant deliver the product that I orderedAnd nowhere at checkout or on the shipping address does it state that they can't send the product to a P.OboxThe person on the phone said he wouldAnd no where in their term and conditions said I could not cancel my orderAnd finally on 9/20/a woman canceled my order and said I would receive my refundAnd it is 10/3/and have not received my refund as my account on Marylandspeed showsI have screen shots of my account on Maryland speed stating I will receive my refund in a few daysFrom 9/20/to 10/3/is more than a few days Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

I received my refund

This part shippedTracking is *** via www.***.com

*** *** has credited my account

This customer received a discount on a made to order performance clutchOur website order terms (agreed to at checkout) are very clear discounted orders are batch ordered and take longerThey also are not cancelableThe clutch was delayed, and while waiting he decided to file a credit card
disputeWe did not fight the dispute, and the order is canceledSincerely, MarylandSpeed Customer Support

The customer ordered a made to order exhaust through our websiteWhen ordering he agreed to our order terms, which state it is not cancelable because it is special orderWhen the exhaust took too long he decided he wanted to cancelWhile our intention was to hold the customer to the terms he
agreed to, we decided to honor his request and cancel the orderThe order has now been canceled, and he has been refundedThe Customer has Communicated to us the issue is resolved.Sincerely, Maryland Speed Customer Support Team

I had a very unpleasant experience trying to order an exhaust kit through Maryland SpeedFirst, they had incorrect information on their website regarding the correct exhaust kit for my carI had to look up the correct information and correct their mistakeSecond, the President of Maryland Speed, Branden F., used some very strange customer service tactics(1) He tried to make it seem like he did me a favor by listening to me correct the misinformation on his websiteI had to tell him the correct exhaust system so he did not accidently send me the wrong one based on his mistaken information and he told me that he was doing me a favor by allowing me to order an exhaust not listed on his websiteHowever, he did list the exhaust for my car on his website, he was just wrong about which one fit due to ineptitude(2) He withheld critical information regarding shipping and ordering practices and discountsWhen you are looking at his website, he will live chat with you and offer you a discountWhat he does not tell you is that discounted orders are ordered in batchesIn other words, if no one else orders the same part as you for a month or two, then you will be waiting a month or two for your part to shipEven when you ask about shipping time, he will not offer up this informationIt only came up when I asked to cancel my order(3) He threatened that I would never be able to get the part I wanted if I cancelled my order with himSpecifically, he told me that the manufacturer would never send the part to me if I cancelled my order with himWhen I contacted the manufacturer, they were puzzled to hear that and they shipped my part the next day(4) He lied to me about shipping my orderHe told me that my order had either already shipped or would ship the next dayHowever, when I contacted the manufacturer, it was revealed that he had never put in my order so he knew that it had not shipped and would not ship the next dayThus, he directly lied to me about shipping my part(5) He argued with me when I politely asked to cancel my order within the guidelines of his cancellation policiesHe did eventually cancel my order, but only after I had to resort to saying that I would have to dispute the transaction with my credit card, citing his cancellation policiesWhat it boiled down to is that when I was simply trying to get an update on shipping time, the President was so unpleasant that I had to cancel my order instead because dealing with him left such a bad taste in my mouthThis is the first time in my life I have ever felt compelled to write something like thisHowever, that is how terrible my experience has been with Maryland SpeedPlease reconsider spending your hard earned money at Maryland Speed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am rejecting this response because I do NOT have the parts I ordered. I only have a temporary credit from my credit card company. The business has done NOTHING with my order. I still have not seen a cancellation confirmation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** Intakes are special order and not cancelable per the order terms at checkoutWe did agree to cancel and refund this order as a courtesy

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer agreed to the order terms the Revdex.com has on fileThe part has been delayed, but the order terms explain thisThe order will ship by the end of the month

This customers order has shipped and has been deliveredWe upgraded him to more expensive headers at the same price