Mass Ave BP

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? Please see attached letter from collection agencyBusiness reported case to collection agency even though product was returnedThis was done unethically ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ?

As requested by Coverking, I returned the part to: Coverking Returns, [redacted] ***? ? RETURN AUTHORIZATION NUMBER: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: According to your return policy I followed it exactly? I received a return number from your company and returned the product to the Anaheim CA location? I posted the return number on the shipping box, as per your instructions? Your return policy has no mention of a postal tracking number? I returned the product by ***? After weeks of no response from your company I contacted your company asking when I would receive my new VW bra? At that time I was informed to provide the tracking number? I did not have the tracking number (after weeks) and the post office does not retain them? I've never experienced a system like yours as I've returned many other items and received a credit or product replacement as long as I followed the return policy, which I did with your company.? On August 3, I purchased a car bra for my VW Beetle (order # [redacted] ), after receiving the item, it did not fitI contacted customer service to complain, I was informed to take photos of the fitting issues, which I didA short time later, (3-days) I was authorized to return the item, with the authorized return number ( [redacted] )I was informed I would receive a [redacted] postage paid label, which I never did receiveAfter waiting for 4-days, I returned the item through ***I returned the item in the original shipping box with the return number designated on the containerDuring the communications back and forth with the CS department, no formal name ever appeared on any written communications and phone numbers are not available that I could find.? After more than weeks of no communications, I contacted them asking when I would receive a properly fitted braI was informed to provide the return tracking number from the shipper in order for me to receive a refund, (that demand was not possible as more than weeks had passed and the Post Office does not retain receipts)Upon review of carcoverusa return policy, no mention is made regarding submitting a tracking number before a refund is madeThey issued a return number which they can trace in their returns department in [redacted] **.? In the past, I've returned other items, to other companies, along with the return number, I've not had any issuesI was informed without a tracking number, my investment would not be returnedI am not happy as I got stiffed for $139.99!? Buyer be aware!! ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] **? [redacted] ***? [redacted] ***? [redacted] ***? [redacted] ***? [redacted] ? [redacted] ? [redacted] ***Complaint Information (Please provide a? brief and factual? response to the complaint that you received.)Your initial response and your final response to the complaint will be made public in the Revdex.com Business Review for your business on? www.newyork.Revdex.com.orgPlease be careful to make statements that are correct and not likely to create liability for you when they are published.? *We don't take any ones money as that is impossible as we don't know their personal info to do as she accuses.? Customer placed order ( and was charged as is for any time you buy something with your credit card ) for custom made to order dash cover with logo + personalized embroidery, than changed the order, so we had to cancel & re enter,than she cancelled the order all together, than placed a credit card charge back.? Customer has received refunds from us & from credit card company.We did not & could not charge customer a 2nd time as she accuses.She must have placed another order with a different company if she claims she was charged 2xWith our company order was made, cancelled & refunded.Due to the credit card charge back we now are dealing with the credit card company to get our money back.? What more would the customer like us to do ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: As the business stated, these are seat covers for my year and model vehicleTherefore, they are not custom specifically for meThere was nothing personalized about the seat covers and returned in new condition; within the required time frameThe product can be resold to any similar vehicle ownerThe business continues to state they are custom and allowed to charge a restocking feeBut the seat covers came in a standard box and were not made specifically for me.? In addition, the business' website states items can be returned with no hassleHowever, since returning the items, they continue to hassle retuning my purchase ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response - actually the lack of response - from this business comes as no surprise. This is an online business whose sole interest in is making money regardless of how it has to be done. As mentioned in my original complaint, the website changed numerous times in order to assert that all the customer service information was posted, which it was not. I had to get the telephone number from Covercraft to learn where this business was located in order to file a complaint. This is an unscrupulous business that should not BE in business. I hope he enjoys the $50+ that he got from me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer has made all totally claims in a effort to bad mouth our companyThreatening us with bad reviews & the Revdex.com if we did not meet her demands( copies of all e-mails are available for review upon request ) The truth is the manufacturer has not waived the restock fee as she falsely claims and accuses us of keepingThis can be confirmed by calling the manufacturer Covercraft direct at [redacted] or we can provide a copy of the credit memo Ref PO # [redacted] Customer: [redacted] To address the 2nd claim by the customer our Telephone # and address is clearly posted on the website for all to see The 3rd unsubstantiated claim is that we changed the website each time to make it appear that all info was know to herAgain a claim & nothing specific provided by the customer in any way to address this I would like to ad that as a customer service gesture what we do for all our customers is we pay the restocking fee charged by the manufacturer and we also pay the shipping with a reorder, this was offered to the customerWe do this to keep customers happy even if they made a order error or don't like the material or color they ordered, this customer declined and choose to go another route meant to hurt & punish our company via the Revdex.com thank you [redacted] *

There is no record of receiving your return As we have repeatedly asked Please provide the return shipment tracking info & we will issue refund ASAP thank you

What a mess, all this work for nothingWaste of time & Money !She received a Full Refund for a cancelled order & is still continuing the Revdex.com dispute.In Brief:Customer made a order, ( was charged )Changed the order,Cancelled the order,We refunded the order, ( she got her money back ) She also filed a credit card charge back ( and was issued a credit by her bank ) We provided proof to her credit card company of the refund so they decided the case in our favor as we issued a refund prior to her charge back.She thinks she was charged again, so She than Filed a Revdex.com Dispute. As much as she may like she can not get refunded 2x for order.Customer made order & was refunded for the order,the fact that she than also filed a credit card dispute ( & they issue a temporary credit while they investigate ) confused her, because we were given the money back again due to the refund.The math ad up the charges & credits = a $0.00thank you !

As previously stated & is our policy any customer that does not like what they purchased can return for a refund As per customers accusations, the website like all is updated periodically to reflect current pricing & product offerings, Nothing as pertaining to this customers orderwas changed on the website, the screen shots the customer provided do not showthe full web page, the part he fails to show is lower, & has always been there has not been added, altered or removed.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept their policyThey purposefully misrepresented the product that was sold to meNo where did they mention when I bought this that it might not fitInstead they show a picture of a pickup that has a sunscreen that covers the whole windshield, and advertise the product as custom fitThe business was fraudulent in selling me the sunscreen, then tried to cover it up by changing their website prior to responding to the Revdex.com complaintThey have even accused me of cropping out the warning when providing proof that it was not thereWhen provided with proof that they were dishonest in the sale, their response is that I can return this product for a refundI want a full refund to include shipping and the restocking feeSo far I have received a partial refund from the companyBY THE WAY, THE COMPANY DID NOT EVEN FULFILL MY COMPLETE ORDERTHEY NEVER SENT THE BAG FOR THE SUNSCREEN, BUT STILL CHARGED ME TO RESTOCK THAT TOOTHE COST OF THE BAG WAS $SO MY RESTOCKING FEE WAS BASED ON THAT OO.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.*** , My bank finally got back to meThey said at the same time carcoverusa gave me my money back, they gave me a residual depositSo they took the payment they gave me In the name of carcoverusaI guess this is overThanks for your help***
Sincerely,
*** ***

As requested by Coverking, I returned the part to: Coverking Returns, *** ** *** *** *** ** *** RETURN AUTHORIZATION NUMBER: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
have proof that car cover USA is lieing he took the money from my account and I want it refundedas I had to have my bank fight to get my money back fromhim.I will never do business with the company again and I wantmy money back.Thanks ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer ordered a custom made to order dash board cover with personalized embroidery, A order confirmation receipt ( with Return Policy ) was sent at the time of orderCustomer claims we changed the return policy after his complaints, that is impossible to change whats on his order confirmation
e-mail that he received at time of the order, and everyone would understand that. Customer states the dashboard cover has a "front flap" covering a unnecessary part of the dashboardThis flap is on all dashboard covers that have airbags & is required by law to be airbag compliantIts not a optional choice. The customer did not like or want what he ordered so claimed it was made wrong & did not fit, ( as this would be the exception to the No Returns on custom made covers with personal embroidery ) so we paid to have the cover picked up and pattern checked by the DashMat factory who confirmed a perfect fit, no defects & took photos to show a custom made perfect fitting dashboardWe sent him photos showing his dash cover installed on the exact vehicle he ordered forWe than also paid o ship the over back to himAt this point we had paid to have the cover made, shipped to him, picked up from him & shipped to the DashMat Factory, shipped back to him a 2nd time. Please see this link ( If Revdex.com allows ) showing the customers custom made to order cover installed, perfect fitting & looking: *** If not feel free to e-mail us and we will send the link showing the cove installed. Customer also claims other companies all have the same pattern & ours is different, I guess he bought a whole bunch from other companies compared them to ours & determined ours was different ? We sell DashMat brand covers as do many other companies. The customer as he threatened to do was to get us to issue refund or he would go to social media: When you read his complaint you will see he says the flap is unnecessary in his opinion, than says its for the airbag, he says he thinks we updated our return policy after his return ( again it was e-mailed to him at the time of order, so impossible for us to change ) he says other companies patterns make sense and look good ( a attempt to bad review our company ) again we sell DashMat brand as do many other companiesAs his cover was a perfect fit as per DashMats pattern check & photo proof installWe did not make any money on the sale after paying shipping 3x back & forth + all the wasted time, but the hope is to deter other people from thinking if they threaten you with bad social media you will give in to there demands. Bottom line customer ordered a custom made to order dash cover with personal embroidery, ( they pattern checked it to a perfect fit ) DashMats Factory Policy is no returns on custom made to order covers with personal embroideryWe CarCoverUSA usually for our customers absorb the restocking fess & do issue full refunds even though the factory does not provided the customers are polite & honest which this customer was not.thank you

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*** ** *** *** * ***Complaint Information (Please
provide a brief and factual response to the complaint that you received.)Your initial response and your final response to the complaint will be made public in the Revdex.com Business Review for your business on www.newyork.Revdex.com.orgPlease be careful to make statements that are correct and not likely to create liability for you when they are published. *We don't take any ones money as that is impossible as we don't know their personal info to do as she accuses. Customer placed order ( and was charged as is for any time you buy something with your credit card ) for custom made to order dash cover with logo + personalized embroidery, than changed the order, so we had to cancel & re enter,than she cancelled the order all together, than placed a credit card charge back. Customer has received refunds from us & from credit card company.We did not & could not charge customer a 2nd time as she accuses.She must have placed another order with a different company if she claims she was charged 2xWith our company order was made, cancelled & refunded.Due to the credit card charge back we now are dealing with the credit card company to get our money back. What more would the customer like us to do ?

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
According to your return policy I followed it exactly I received a return number from your company and returned the product to the Anaheim CA location I posted the return number on the shipping box, as per your instructions Your return policy has no mention of a postal tracking number I returned the product by *** After weeks of no response from your company I contacted your company asking when I would receive my new VW bra At that time I was informed to provide the tracking number I did not have the tracking number (after weeks) and the post office does not retain them I've never experienced a system like yours as I've returned many other items and received a credit or product replacement as long as I followed the return policy, which I did with your company. On August 3, I purchased a car bra for my VW Beetle (order #***), after receiving the item, it did not fitI contacted customer service to complain, I was informed to take photos of the fitting issues, which I didA short time later, (3-days) I was authorized to return the item, with the authorized return number (***)I was informed I would receive a *** *** postage paid label, which I never did receiveAfter waiting for 4-days, I returned the item through ***I returned the item in the original shipping box with the return number designated on the containerDuring the communications back and forth with the CS department, no formal name ever appeared on any written communications and phone numbers are not available that I could find. After more than weeks of no communications, I contacted them asking when I would receive a properly fitted braI was informed to provide the return tracking number from the shipper in order for me to receive a refund, (that demand was not possible as more than weeks had passed and the Post Office does not retain receipts)Upon review of carcoverusa return policy, no mention is made regarding submitting a tracking number before a refund is madeThey issued a return number which they can trace in their returns department in *** **. In the past, I've returned other items, to other companies, along with the return number, I've not had any issuesI was informed without a tracking number, my investment would not be returnedI am not happy as I got stiffed for $139.99! Buyer be aware!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, only one of the products was identified as "NOT FOR HYBRID OR EV"This information was only visible to me AFTER the purchase on the receiptDespite this, they did issue a return label as I requestedSo this matter is resolved
Sincerely,
*** *

Please Note Customer was given a refund prior to receiving this complaintCustomer did not order for Heads Up Display as he claims, Its not a Ford factory option for his MustangWe paid to have *** ** return the cover to the DashMat Factory & they took photos of it installed & perfect
fitting on the exact year make & model it was ordered forDashMats policy is no returns on custom covers with embroidery, customer had his name added to it, but to provide excellent customer service we paid for return shipping & give him a refund from our endThe 2nd cover the customer ordered also had embroidery was as ordered in charcoal and he did not like the color and is still in possession of itthank you !

The customers custom made to order covers were for his specific year make & model, material & color choice, as the website shows & his order confirmation e-mailThese were not size fit all covers, they were as the product description shows below: CUSTOM SEAT COVERS, Customer is fully
aware of this as was explained and shown on his order receipt Products Ordered ====================== ***: SeatSaver Polycotton Custom Seat Cover: Dodge Ram Big Horn First Row With 40/20/40-split bench seat with adjustable headrests with fold-down console with lid with cupholders without center storage with seat airbag (GY Gray) --------------------- ***: SeatSaver Polycotton Custom Seat Cover: Dodge Ram Big Horn Second Row Crew cab or quad cab with 40/60-split bench seat with adjustable headrests with fold down armrest (GY Gray) We did a customer service gesture for this customer and allow the return because he did not like the color he choose & there for as per the policy there is a restocking fee.