Mass Ave BP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have attached screen shots of each part of the ordering and checkout processIn them you will see no where is there any mention of the product not covering the full windshield.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Plain & Simple customer needs to return the part ordered and than we will either refund or exchange, as of today we have not received the returned the partPlease provide return tracking proof of the returned order.thank you.

Refund Has already been issued for the returned product as per the return policy, No unethical actions were taken.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see attached letter from collection agencyBusiness reported case to collection agency even though product was returnedThis was done unethically
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I'm just going to consider this a washThis? business? has clearly had run ins with the Revdex.com before, and I'm not going to waste my time any longerSorry to? inconvenience? you
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Customer has a Toyota RAVHybrid & ordered covers that clearly state in the description "NOT FOR HYBRID", this is displayed in the website part look up, at checkout, in the shopping cart, & again on the order receipt.? On 9-**-seat cover were delivered & same day customer
contacted us saying they don't fit, and he demanded a prepaid return shipping labelWe advised him he has a Hybrid & ordered for covers they say Not For Hybrid, that's why they don't fitWe stated in e-mail "Not to worry we will waive the restocking fee & give free shipping" as far as the return shipping labels he demanded we had to request from the manufacturer Coverking.? Well not good enough for this customer: He immediately same day starting making demands, threats, filed a Revdex.com complaint falsely claiming we refused the return & posting negative reviews.Despite all this against us we got Coverking to send Pre paid return shipping labels.* Customers Revdex.com complaint states he is requesting tax be refunded which was not charged & a Return # which had already been sent the same day.thank you !

The product ordered was a Covercraft UVS Sunshield, it is as advertised a custom fit ( made specifically for the year make model ordered for )As clearly stated on the manufacturers website and also on ours they can not be made to the exact size of the windshield or they would not be able to
install as they need to be made slightly smaller ( up to 1" on each side & also a cut out for the mirror ) this is the way the manufacturer must make them to allow for proper install & removal without bending or damaging the shield as it is a non flexible typeThe Covercraft UVS is the best fitting, protecting sun shield available & most popularly sold The customer was shipped both the shield & storage bag as orderedCustomer will receive a refund as per the Return Policy as soon as it is received backThank you !?

The customer has made all totally claims in a effort to bad mouth our companyThreatening us with bad reviews & the Revdex.com if we did not meet her demands( copies of all e-mails are available for review upon request ) The truth is the manufacturer has not waived the restock fee as she
falsely claims and accuses us of keepingThis can be confirmed by calling the manufacturer Covercraft direct at *** or we can provide a copy of the credit memo Ref PO # *** Customer: *** *** To address the 2nd claim by the customer our Telephone # and address is clearly posted on the website for all to see The 3rd unsubstantiated claim is that we changed the website each time to make it appear that all info was know to herAgain a claim & nothing specific provided by the customer in any way to address this I would like to ad that as a customer service gesture what we do for all our customers is we pay the restocking fee charged by the manufacturer and we also pay the shipping with a reorder, this was offered to the customerWe do this to keep customers happy even if they made a order error or don't like the material or color they ordered, this customer declined and choose to go another route meant to hurt & punish our company via the Revdex.com thank you *** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The response - actually the lack of response - ? from this business comes as no surprise.? This is an online business whose sole interest in is making money regardless of how it has to be done.? As mentioned in my original complaint, the website changed numerous times in order to assert that all the customer service information was posted, which it was not.? I had to get the telephone number from Covercraft to learn where this business was located? in order to file a complaint.? This is an unscrupulous business that should not BE in business.? I hope he enjoys the $50+ that he got from me
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
As the business stated, these are seat covers for my year and model vehicleTherefore, they are not custom specifically for meThere was nothing personalized about the seat covers and returned in new condition; within the required time frameThe product can be resold to any similar vehicle ownerThe business continues to state they are custom and allowed to charge a restocking feeBut the seat covers came in a standard box and were not made specifically for me.? In addition, the business' website states items can be returned with no hassleHowever, since returning the items, they continue to hassle retuning my purchase
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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