Mass Match

This company does not deliver on what it promises. I signed up with Mass Match 3 months ago. I have had 5 matches. 3 of whom are married. If I wanted to date a married man I wouldn't hire a a match maker. Of the other two. One never responded and the other one told me that he works nights and didn't want to travel.

If you meet with this woman she talks a good game, but doesn't deliver.

Do not waste your money here.

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______

Poor customer service. False advertisement for a service not provided as advertised. Companies refusal to give me my money back upon my request.In January 2015, I signed up for the dating service because it advertised personalized matchmaking services by a professional matchmaker. It cost me alot of money and the service that has been provided has been poor. There is no proffessional matchmaking involved other than a meet and greet with the matchmaker, [redacted]. After that the matchmaking consisted of sending a generic listing of woman in my age group that have similarities. None of which were matches, in fact all of the woman the matchmaker sent me told me they didn't feel like we would be a good match. About 1 month ago I requested a full refund from the service since I was dissatisfied with the service being provided and the lack of professionalism of the matchmaker. My request was denied by the companies owner [redacted].Desired SettlementI would like the full refund of my money, $295.00 total. I would also like the company to know that they use false advertisement to encourage a service that is not even closely provided to the consumer.Business Response Contact Name and Title: [redacted] ownerContact Phone: XXX-XXX-XXXXContact Email: [redacted] seemed to be a very sweet young man, who unfortunately seems to have skewed expectations. He had earlier joined an Internet Dating service and told me the people were scary. When he began meeting people through Mass Match, he told me he didn't think dating would be this hard. Unfortunately dating can be hard for many folks, if not most, but there is no way through it but through it. He has had at least 20 matches so far and several times I put in a good word for him, which no one expects me to do. We have many exchanges back and forth where I have tried to buoy him up. But it seems as though all his hopes and dreams were on my shoulders.But I can't predict how he or others will present and who will respond well to whom. Despite how seriously I take my matching there is certainly a mystery about it.As [redacted] knows, he signed a waver re no refunds. I work on a very sparse income business model, and there are no reserves for refunds. I know of dating service that is able to offer refunds and survive.I get calls from all over the country from people looking for a dating service like mine, one that doesn't charge thousands of dollarsincluding one I tried over 15 years ago and got one date out of it. One woman told me she was tempted to move from California, because she never heard of a service like mine.Although many dating services promise many things, I actually guarantee nothing. When I meet clients I try to ensure them that I will do the best I can to find a suitable match, because it's obviously very important to me, but that there are not guarantees. I am including the waiver and mission statement [redacted] and all clients signunderstanding that there can, of course, be no guarantees with a dating service. I refuse to gouge people and make the cost as low as I possible and still keep up with all the expensive advertising. I earn very little because this is a mission of mine: to provide a personal and affordable service where most people can afford to take a chance. Some people read the waiver and decide not to join, but most appreciate how affordable it is and how hard I work and how much I care, doing this at great cost to myself, over 14 years. Many folks have told me my advice alone steered them in the right directions. [redacted] seemed grateful for my responses, something that would never happen on an Internet Dating site.I hope [redacted] will join the countless Mass Matchers who over time did find the right person. I wish him and all my clients the best, and short of advertising so much and charging so little, I can't think of any other model to use to operate this with integrity. [redacted]'s Mission and Waiver: I sure understood firsthand 9 years ago when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match 6 years ago because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 278 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ [redacted] of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " [redacted] said,"2. The cost of online dating services can really add up. You may not pay as much for an online dating service as you might for a matchmaking service but you could over time if you're not careful. Such services typically cost about $30 to $60 a month over the course of a specified contract period. That may sound reasonable enough, but watch out: Your membership may be automatically renewed without you realizing it. This issue generates about two-thirds of the complaints filed with the Revdex.com against online dating services. Because this can happen so easily, it's important to clarify the cancellation procedures before you join. Mark your calendar so you'll be sure not to miss any key cancellation deadlines. Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business, mass match still has not provided the services that are advertised under the plan I signed up and paid for.And although I signed a waiver of no refund policy, I did so trusting I was going to receive the services as advertised. I have not to date and so I feel it reasonable to ask for a partial or full refund regardless of the waiver that was signed.Final Business Response I am not sure what service [redacted] expected. The mission and waiver state how people shouldn't do it if they can't take a chance. No other personal service does that. They most often promise the moon. I provide no guarantees and can not predict how people will present on dates. [redacted] had a lot of opportunities and I'm sorry he put all his hopes and dreams on me. If I could have guaranteed [redacted] or anyone else the love of their life than I could charge the thousands of dollars like all the other services do but they don't guarantee a thing either. I spent a lot of time emailing [redacted] re matches..something he certainly didn't get with Internet Datingtrying to buoy him up. Seems like [redacted] expected me to guarantee him someone. I wish I could.No dating service can guarantee people the love of their life and then offer refunds if they don't find them, and stay in business. At great cost to myself, making less money than [redacted] or any client, I try to make the risk as low as I can so I don't gouge people. I still hope, of course, that he will find someone he likes with Mass Match.And as I said before I have put in a lot of positive words words about [redacted] to some of his matches, but I can't forsee how he or anyone will act on a date.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, [redacted] claims that she "coaches" you and helps hyou navigate the tricky dating terrain". This is an exact quote from her Web site, under choosing a plan. Every response I have received from [redacted] states she has no idea what kind of services I was expecting.She has not offered any sort of coaching at all as the website describes. She did recommend a book that I should buy and read but otherwise there has been no coaching for me by [redacted]. 2. With her correspondence to this complaint she keeps stating that she cannot control how people act on dates, if they had dates, I would possibly buy into that, but when you get e mail after e mail saying the match doesn't feel like we were matched well before there is even a date, then [redacted]'s statement is a poor excuse for her not doing her job effectively. I am very disappointed in this organization and will not refer anyone to mass match.I was really hoping for a refund but obviously [redacted] has made it quite clear that she will not be giving me a refund.I'm also, disappointed that the Revdex.com has been unable to help me resolve this matter. I will have to seek alternative options to get my money back.

Poor customer service. False advertisement for a service not provided as advertised. Companies refusal to give me my money back upon my request.In January 2015, I signed up for the dating service because it advertised personalized matchmaking services by a professional matchmaker. It cost me alot of money and the service that has been provided has been poor. There is no proffessional matchmaking involved other than a meet and greet with the matchmaker, [redacted]. After that the matchmaking consisted of sending a generic listing of woman in my age group that have similarities. None of which were matches, in fact all of the woman the matchmaker sent me told me they didn't feel like we would be a good match. About 1 month ago I requested a full refund from the service since I was dissatisfied with the service being provided and the lack of professionalism of the matchmaker. My request was denied by the companies owner [redacted].Desired SettlementI would like the full refund of my money, $295.00 total. I would also like the company to know that they use false advertisement to encourage a service that is not even closely provided to the consumer.Business Response Contact Name and Title: [redacted] ownerContact Phone: XXX-XXX-XXXXContact Email: [redacted] seemed to be a very sweet young man, who unfortunately seems to have skewed expectations. He had earlier joined an Internet Dating service and told me the people were scary. When he began meeting people through Mass Match, he told me he didn't think dating would be this hard. Unfortunately dating can be hard for many folks, if not most, but there is no way through it but through it. He has had at least 20 matches so far and several times I put in a good word for him, which no one expects me to do. We have many exchanges back and forth where I have tried to buoy him up. But it seems as though all his hopes and dreams were on my shoulders.But I can't predict how he or others will present and who will respond well to whom. Despite how seriously I take my matching there is certainly a mystery about it.As [redacted] knows, he signed a waver re no refunds. I work on a very sparse income business model, and there are no reserves for refunds. I know of dating service that is able to offer refunds and survive.I get calls from all over the country from people looking for a dating service like mine, one that doesn't charge thousands of dollarsincluding one I tried over 15 years ago and got one date out of it. One woman told me she was tempted to move from California, because she never heard of a service like mine.Although many dating services promise many things, I actually guarantee nothing. When I meet clients I try to ensure them that I will do the best I can to find a suitable match, because it's obviously very important to me, but that there are not guarantees. I am including the waiver and mission statement [redacted] and all clients signunderstanding that there can, of course, be no guarantees with a dating service. I refuse to gouge people and make the cost as low as I possible and still keep up with all the expensive advertising. I earn very little because this is a mission of mine: to provide a personal and affordable service where most people can afford to take a chance. Some people read the waiver and decide not to join, but most appreciate how affordable it is and how hard I work and how much I care, doing this at great cost to myself, over 14 years. Many folks have told me my advice alone steered them in the right directions. [redacted] seemed grateful for my responses, something that would never happen on an Internet Dating site.I hope [redacted] will join the countless Mass Matchers who over time did find the right person. I wish him and all my clients the best, and short of advertising so much and charging so little, I can't think of any other model to use to operate this with integrity. [redacted]'s Mission and Waiver: I sure understood firsthand 9 years ago when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match 6 years ago because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 278 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ [redacted] of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " [redacted] said,"2. The cost of online dating services can really add up. You may not pay as much for an online dating service as you might for a matchmaking service but you could over time if you're not careful. Such services typically cost about $30 to $60 a month over the course of a specified contract period. That may sound reasonable enough, but watch out: Your membership may be automatically renewed without you realizing it. This issue generates about two-thirds of the complaints filed with the Revdex.com against online dating services. Because this can happen so easily, it's important to clarify the cancellation procedures before you join. Mark your calendar so you'll be sure not to miss any key cancellation deadlines. Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business, mass match still has not provided the services that are advertised under the plan I signed up and paid for.And although I signed a waiver of no refund policy, I did so trusting I was going to receive the services as advertised. I have not to date and so I feel it reasonable to ask for a partial or full refund regardless of the waiver that was signed.Final Business Response I am not sure what service [redacted] expected. The mission and waiver state how people shouldn't do it if they can't take a chance. No other personal service does that. They most often promise the moon. I provide no guarantees and can not predict how people will present on dates. [redacted] had a lot of opportunities and I'm sorry he put all his hopes and dreams on me. If I could have guaranteed [redacted] or anyone else the love of their life than I could charge the thousands of dollars like all the other services do but they don't guarantee a thing either. I spent a lot of time emailing [redacted] re matches..something he certainly didn't get with Internet Datingtrying to buoy him up. Seems like [redacted] expected me to guarantee him someone. I wish I could.No dating service can guarantee people the love of their life and then offer refunds if they don't find them, and stay in business. At great cost to myself, making less money than [redacted] or any client, I try to make the risk as low as I can so I don't gouge people. I still hope, of course, that he will find someone he likes with Mass Match.And as I said before I have put in a lot of positive words words about [redacted] to some of his matches, but I can't forsee how he or anyone will act on a date.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, [redacted] claims that she "coaches" you and helps hyou navigate the tricky dating terrain". This is an exact quote from her Web site, under choosing a plan. Every response I have received from [redacted] states she has no idea what kind of services I was expecting.She has not offered any sort of coaching at all as the website describes. She did recommend a book that I should buy and read but otherwise there has been no coaching for me by [redacted]. 2. With her correspondence to this complaint she keeps stating that she cannot control how people act on dates, if they had dates, I would possibly buy into that, but when you get e mail after e mail saying the match doesn't feel like we were matched well before there is even a date, then [redacted]'s statement is a poor excuse for her not doing her job effectively. I am very disappointed in this organization and will not refer anyone to mass match.I was really hoping for a refund but obviously [redacted] has made it quite clear that she will not be giving me a refund.I'm also, disappointed that the Revdex.com has been unable to help me resolve this matter. I will have to seek alternative options to get my money back.

Poor customer service. False advertisement for a service not provided as advertised. Companies refusal to give me my money back upon my request.In January 2015, I signed up for the dating service because it advertised personalized matchmaking services by a professional matchmaker. It cost me alot of money and the service that has been provided has been poor. There is no proffessional matchmaking involved other than a meet and greet with the matchmaker, [redacted]. After that the matchmaking consisted of sending a generic listing of woman in my age group that have similarities. None of which were matches, in fact all of the woman the matchmaker sent me told me they didn't feel like we would be a good match. About 1 month ago I requested a full refund from the service since I was dissatisfied with the service being provided and the lack of professionalism of the matchmaker. My request was denied by the companies owner [redacted].Desired SettlementI would like the full refund of my money, $295.00 total. I would also like the company to know that they use false advertisement to encourage a service that is not even closely provided to the consumer.Business Response Contact Name and Title: [redacted] ownerContact Phone: XXX-XXX-XXXXContact Email: [redacted] seemed to be a very sweet young man, who unfortunately seems to have skewed expectations. He had earlier joined an Internet Dating service and told me the people were scary. When he began meeting people through Mass Match, he told me he didn't think dating would be this hard. Unfortunately dating can be hard for many folks, if not most, but there is no way through it but through it. He has had at least 20 matches so far and several times I put in a good word for him, which no one expects me to do. We have many exchanges back and forth where I have tried to buoy him up. But it seems as though all his hopes and dreams were on my shoulders.But I can't predict how he or others will present and who will respond well to whom. Despite how seriously I take my matching there is certainly a mystery about it.As [redacted] knows, he signed a waver re no refunds. I work on a very sparse income business model, and there are no reserves for refunds. I know of dating service that is able to offer refunds and survive.I get calls from all over the country from people looking for a dating service like mine, one that doesn't charge thousands of dollarsincluding one I tried over 15 years ago and got one date out of it. One woman told me she was tempted to move from California, because she never heard of a service like mine.Although many dating services promise many things, I actually guarantee nothing. When I meet clients I try to ensure them that I will do the best I can to find a suitable match, because it's obviously very important to me, but that there are not guarantees. I am including the waiver and mission statement [redacted] and all clients signunderstanding that there can, of course, be no guarantees with a dating service. I refuse to gouge people and make the cost as low as I possible and still keep up with all the expensive advertising. I earn very little because this is a mission of mine: to provide a personal and affordable service where most people can afford to take a chance. Some people read the waiver and decide not to join, but most appreciate how affordable it is and how hard I work and how much I care, doing this at great cost to myself, over 14 years. Many folks have told me my advice alone steered them in the right directions. [redacted] seemed grateful for my responses, something that would never happen on an Internet Dating site.I hope [redacted] will join the countless Mass Matchers who over time did find the right person. I wish him and all my clients the best, and short of advertising so much and charging so little, I can't think of any other model to use to operate this with integrity. [redacted]'s Mission and Waiver: I sure understood firsthand 9 years ago when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match 6 years ago because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 278 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ [redacted] of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " [redacted] said,"2. The cost of online dating services can really add up. You may not pay as much for an online dating service as you might for a matchmaking service but you could over time if you're not careful. Such services typically cost about $30 to $60 a month over the course of a specified contract period. That may sound reasonable enough, but watch out: Your membership may be automatically renewed without you realizing it. This issue generates about two-thirds of the complaints filed with the Revdex.com against online dating services. Because this can happen so easily, it's important to clarify the cancellation procedures before you join. Mark your calendar so you'll be sure not to miss any key cancellation deadlines. Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business, mass match still has not provided the services that are advertised under the plan I signed up and paid for.And although I signed a waiver of no refund policy, I did so trusting I was going to receive the services as advertised. I have not to date and so I feel it reasonable to ask for a partial or full refund regardless of the waiver that was signed.Final Business Response I am not sure what service [redacted] expected. The mission and waiver state how people shouldn't do it if they can't take a chance. No other personal service does that. They most often promise the moon. I provide no guarantees and can not predict how people will present on dates. [redacted] had a lot of opportunities and I'm sorry he put all his hopes and dreams on me. If I could have guaranteed [redacted] or anyone else the love of their life than I could charge the thousands of dollars like all the other services do but they don't guarantee a thing either. I spent a lot of time emailing [redacted] re matches..something he certainly didn't get with Internet Datingtrying to buoy him up. Seems like [redacted] expected me to guarantee him someone. I wish I could.No dating service can guarantee people the love of their life and then offer refunds if they don't find them, and stay in business. At great cost to myself, making less money than [redacted] or any client, I try to make the risk as low as I can so I don't gouge people. I still hope, of course, that he will find someone he likes with Mass Match.And as I said before I have put in a lot of positive words words about [redacted] to some of his matches, but I can't forsee how he or anyone will act on a date.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, [redacted] claims that she "coaches" you and helps hyou navigate the tricky dating terrain". This is an exact quote from her Web site, under choosing a plan. Every response I have received from [redacted] states she has no idea what kind of services I was expecting.She has not offered any sort of coaching at all as the website describes. She did recommend a book that I should buy and read but otherwise there has been no coaching for me by [redacted]. 2. With her correspondence to this complaint she keeps stating that she cannot control how people act on dates, if they had dates, I would possibly buy into that, but when you get e mail after e mail saying the match doesn't feel like we were matched well before there is even a date, then [redacted]'s statement is a poor excuse for her not doing her job effectively. I am very disappointed in this organization and will not refer anyone to mass match.I was really hoping for a refund but obviously [redacted] has made it quite clear that she will not be giving me a refund.I'm also, disappointed that the Revdex.com has been unable to help me resolve this matter. I will have to seek alternative options to get my money back.

A dating service should not be matching people up with married peopleI specifically asked if she had matches in my area, she confirmed that she did. She sent me 5 matches. Two of them were married, one was a double match and one was not looking to date anymore. Of the ones I talked with one was upset he did not want to travel to date, and one of the married ones told me his wife was crazy. I have been with this company for 2 months and when I complained she told me basically to bad so sad you don't get a refund. When I let her know that I did not appreciate married men she was angry and told me, you have to wait until I find someone that I think is a match.Desired SettlementI would like a prorated refund. I would never have joined a dating service that matched me with married men.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I certainly understand [redacted]'s disappointment so far. She is lovely and I want her to find someone special. When you own a dating service everyone's hopes and dreams are on your shoulders and you can only do what you can do. Re her specific concerns, I have been doing this business for 13 years and won Best of the Valley for the last 3 years that they had the category because I operate this business with integrity and compassion. Of the thousands of people I have met, a few have been separated and not legally divorced. They are not going back to their spouses but for noble reasons some men and women have chosen to remain separated so they can financially help a former partner who has fallen into dire straits of one kind or anothersometimes just with health insurance. These are people trying to do the right thing as long as they can. They join me because they want a long term committed relationship or they wouldn't bother to meet me and could go off into Internet Dating. Some would get a divorce if they eventually met someone and would figure out how to keep doing the right thing by their former spouse as long as possible. I told [redacted] I would not match her again with anyone separated. And very few are anyway. Life is complicated.I can't predict, of course, who will drive to meet people and who won't. My husband drove almost 3 hours to meet me. So I think anything is possible. Many folks will and many won't. None of my clients live in Ohio. I get people from a lot further away than [redacted] and certainly folks in her area. But the point is to match people who fit the criteria of others and I can't predict when and if that will happen. Getting angry is not my style in my professional or personal life. I wouldn't do this if I didn't want the best for everyone and have great compassion [redacted] I make very little money.Unlike every other dating service I have ever heard of I only charge 295 dollars and not thousands, at great cost to myself and my family, because of the steep cost of advertising. Many clients have told me to raise the price but I haven't in years. I want everyone to be able to afford to take a chance and not gouge people. If they can't take a chance they shouldn't do it. I have a very clear waiver about refunds. There are no reserves. There are going to be many happy people who meet someone through a dating service and many who don't, as you would expect. I try to keep the risk low. The waiver promises people nothing and says don't join if you can't take the gamble, unlike other personal services that promise people the moon. Happily in my 13 years countless people have met someone special through Mass Match and many babies have even been born. I shall include the waiver that [redacted] and everyone else signs below. Some people do not join because they don't want to take the risk. If only I could guarantee everyone the love of their lives than I could charge whatever I wanted but I can'tno one can. We are a small company and unfortunately one of the risks for getting matches highlighted in the waiver below applies to [redacted]. I hope over time the right one will appear. I am not clocking her out. Many of my now very happy couples were discouraged and then one fine day bingo. They are sure happy there are no refunds. How could I charge 295 dollars, pay for the advertising, make very little and pray to pay the bills each month, and offer a refund? No dating services do and they charge thousands. I would be out of business and all the countless people who have eventually found someone through me would not have. I do hope she is one of them.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)at no time in our interview was I ever informed that I would be matched with someone who was married that's not something that I find acceptable. I expressed my desire to find a potential life time partner and marriage. Attempting to match me eith a married man does not fit that criteria. I was assured via email that matches were available in my area. I am not confident that this service will be able to keep any of its promises, nor after the length of time has any other people to match with.I believe that I was just a dollar sign and the fact after meeting me she matched we with married men is unthinkable. I sm still requesting ptorated refund as I do not believe she can provide the services promised. Final Business Response As I said before there are certainly people in her area. But they have to match with HER. Matches have to fit mutual criteria. We are a small company and that takes time. She is just beginning and I am not clocking her out. [redacted] has a factor that makes it harder to match but that was delineated clearly in the waiver and she signed it anyway in good faith. It also stated in the waiver that there are no refunds, no reserves, since I don't charge the typical thousands of dollars. Those services that charge thousands don't provide refunds either. People so appreciate my fair prices. Many clients have told me to charge more, even if they didn't get lucky. She signed the waiver in good faith. Many people don't join because they want guarantees that aren't possible so they don't join. As I told her on the phone most people are single, of course. It was totally idiosyncratic that a couple of the separated men would be a match for her. As I said before, the few people, men and women who are separated, are so for noble reasons. Life is complicated. Most everyone in all these years is divorced, though. And I assured her she would not get matched with anyone separated again. Like everyone else she is taking a chance. I make a lot less money than she does and work tirelessly to provide an affordable service for people and not gouge them by charging thousands. I'm sorry she has no faith in me. I hope the right one for her will join. She is saying the same thing over and over and I am answering her concerns over and over. A dating service that provided refunds wouldn't last longer than a month. Everyone's hopes and dreams are on my shoulders and I can only do the best I can by advertising so much, charging only 295 dollars and hoping the best for everyone. As you would expect, some people get lucky and some don't. And some patiently wait a long time and then bingo. You better believe they are glad there are no refunds. I certainly hope over time she is one of them.See this quote from the Revdex.com. Cox of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " Cox said."When I was looking for a partner, I borrowed 1500 dollars from my mother over 15 years ago and got one date out of it. That was the risk I took. I try to keep the risk low for everyone, 295 dollars and not thousands, and have them sign a waiver which essentially promises nothing and hopes the best for each person. Countless people of all ages and sizes have met the right one over time though me, and I am so happy for them and proud of my efforts to keep this going at great cost to myself.See the mission and waiver here clients have to sign and honor in good faith: [redacted]'s Mission and WaiverI sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVER Truthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information. Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service. Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches. Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made. Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction. Client Signature ___________________________ Date_______

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______

Poor customer service. False advertisement for a service not provided as advertised. Companies refusal to give me my money back upon my request.In January 2015, I signed up for the dating service because it advertised personalized matchmaking services by a professional matchmaker. It cost me alot of money and the service that has been provided has been poor. There is no proffessional matchmaking involved other than a meet and greet with the matchmaker, [redacted]. After that the matchmaking consisted of sending a generic listing of woman in my age group that have similarities. None of which were matches, in fact all of the woman the matchmaker sent me told me they didn't feel like we would be a good match. About 1 month ago I requested a full refund from the service since I was dissatisfied with the service being provided and the lack of professionalism of the matchmaker. My request was denied by the companies owner [redacted].Desired SettlementI would like the full refund of my money, $295.00 total. I would also like the company to know that they use false advertisement to encourage a service that is not even closely provided to the consumer.Business Response Contact Name and Title: [redacted] ownerContact Phone: XXX-XXX-XXXXContact Email: [redacted] seemed to be a very sweet young man, who unfortunately seems to have skewed expectations. He had earlier joined an Internet Dating service and told me the people were scary. When he began meeting people through Mass Match, he told me he didn't think dating would be this hard. Unfortunately dating can be hard for many folks, if not most, but there is no way through it but through it. He has had at least 20 matches so far and several times I put in a good word for him, which no one expects me to do. We have many exchanges back and forth where I have tried to buoy him up. But it seems as though all his hopes and dreams were on my shoulders.But I can't predict how he or others will present and who will respond well to whom. Despite how seriously I take my matching there is certainly a mystery about it.As [redacted] knows, he signed a waver re no refunds. I work on a very sparse income business model, and there are no reserves for refunds. I know of dating service that is able to offer refunds and survive.I get calls from all over the country from people looking for a dating service like mine, one that doesn't charge thousands of dollarsincluding one I tried over 15 years ago and got one date out of it. One woman told me she was tempted to move from California, because she never heard of a service like mine.Although many dating services promise many things, I actually guarantee nothing. When I meet clients I try to ensure them that I will do the best I can to find a suitable match, because it's obviously very important to me, but that there are not guarantees. I am including the waiver and mission statement [redacted] and all clients signunderstanding that there can, of course, be no guarantees with a dating service. I refuse to gouge people and make the cost as low as I possible and still keep up with all the expensive advertising. I earn very little because this is a mission of mine: to provide a personal and affordable service where most people can afford to take a chance. Some people read the waiver and decide not to join, but most appreciate how affordable it is and how hard I work and how much I care, doing this at great cost to myself, over 14 years. Many folks have told me my advice alone steered them in the right directions. [redacted] seemed grateful for my responses, something that would never happen on an Internet Dating site.I hope [redacted] will join the countless Mass Matchers who over time did find the right person. I wish him and all my clients the best, and short of advertising so much and charging so little, I can't think of any other model to use to operate this with integrity. [redacted]'s Mission and Waiver: I sure understood firsthand 9 years ago when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match 6 years ago because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 278 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ [redacted] of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " [redacted] said,"2. The cost of online dating services can really add up. You may not pay as much for an online dating service as you might for a matchmaking service but you could over time if you're not careful. Such services typically cost about $30 to $60 a month over the course of a specified contract period. That may sound reasonable enough, but watch out: Your membership may be automatically renewed without you realizing it. This issue generates about two-thirds of the complaints filed with the Revdex.com against online dating services. Because this can happen so easily, it's important to clarify the cancellation procedures before you join. Mark your calendar so you'll be sure not to miss any key cancellation deadlines. Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business, mass match still has not provided the services that are advertised under the plan I signed up and paid for.And although I signed a waiver of no refund policy, I did so trusting I was going to receive the services as advertised. I have not to date and so I feel it reasonable to ask for a partial or full refund regardless of the waiver that was signed.Final Business Response I am not sure what service [redacted] expected. The mission and waiver state how people shouldn't do it if they can't take a chance. No other personal service does that. They most often promise the moon. I provide no guarantees and can not predict how people will present on dates. [redacted] had a lot of opportunities and I'm sorry he put all his hopes and dreams on me. If I could have guaranteed [redacted] or anyone else the love of their life than I could charge the thousands of dollars like all the other services do but they don't guarantee a thing either. I spent a lot of time emailing [redacted] re matches..something he certainly didn't get with Internet Datingtrying to buoy him up. Seems like [redacted] expected me to guarantee him someone. I wish I could.No dating service can guarantee people the love of their life and then offer refunds if they don't find them, and stay in business. At great cost to myself, making less money than [redacted] or any client, I try to make the risk as low as I can so I don't gouge people. I still hope, of course, that he will find someone he likes with Mass Match.And as I said before I have put in a lot of positive words words about [redacted] to some of his matches, but I can't forsee how he or anyone will act on a date.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, [redacted] claims that she "coaches" you and helps hyou navigate the tricky dating terrain". This is an exact quote from her Web site, under choosing a plan. Every response I have received from [redacted] states she has no idea what kind of services I was expecting.She has not offered any sort of coaching at all as the website describes. She did recommend a book that I should buy and read but otherwise there has been no coaching for me by [redacted]. 2. With her correspondence to this complaint she keeps stating that she cannot control how people act on dates, if they had dates, I would possibly buy into that, but when you get e mail after e mail saying the match doesn't feel like we were matched well before there is even a date, then [redacted]'s statement is a poor excuse for her not doing her job effectively. I am very disappointed in this organization and will not refer anyone to mass match.I was really hoping for a refund but obviously [redacted] has made it quite clear that she will not be giving me a refund.I'm also, disappointed that the Revdex.com has been unable to help me resolve this matter. I will have to seek alternative options to get my money back.

A dating service should not be matching people up with married peopleI specifically asked if she had matches in my area, she confirmed that she did. She sent me 5 matches. Two of them were married, one was a double match and one was not looking to date anymore. Of the ones I talked with one was upset he did not want to travel to date, and one of the married ones told me his wife was crazy. I have been with this company for 2 months and when I complained she told me basically to bad so sad you don't get a refund. When I let her know that I did not appreciate married men she was angry and told me, you have to wait until I find someone that I think is a match.Desired SettlementI would like a prorated refund. I would never have joined a dating service that matched me with married men.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I certainly understand [redacted]'s disappointment so far. She is lovely and I want her to find someone special. When you own a dating service everyone's hopes and dreams are on your shoulders and you can only do what you can do. Re her specific concerns, I have been doing this business for 13 years and won Best of the Valley for the last 3 years that they had the category because I operate this business with integrity and compassion. Of the thousands of people I have met, a few have been separated and not legally divorced. They are not going back to their spouses but for noble reasons some men and women have chosen to remain separated so they can financially help a former partner who has fallen into dire straits of one kind or anothersometimes just with health insurance. These are people trying to do the right thing as long as they can. They join me because they want a long term committed relationship or they wouldn't bother to meet me and could go off into Internet Dating. Some would get a divorce if they eventually met someone and would figure out how to keep doing the right thing by their former spouse as long as possible. I told [redacted] I would not match her again with anyone separated. And very few are anyway. Life is complicated.I can't predict, of course, who will drive to meet people and who won't. My husband drove almost 3 hours to meet me. So I think anything is possible. Many folks will and many won't. None of my clients live in Ohio. I get people from a lot further away than [redacted] and certainly folks in her area. But the point is to match people who fit the criteria of others and I can't predict when and if that will happen. Getting angry is not my style in my professional or personal life. I wouldn't do this if I didn't want the best for everyone and have great compassion [redacted] I make very little money.Unlike every other dating service I have ever heard of I only charge 295 dollars and not thousands, at great cost to myself and my family, because of the steep cost of advertising. Many clients have told me to raise the price but I haven't in years. I want everyone to be able to afford to take a chance and not gouge people. If they can't take a chance they shouldn't do it. I have a very clear waiver about refunds. There are no reserves. There are going to be many happy people who meet someone through a dating service and many who don't, as you would expect. I try to keep the risk low. The waiver promises people nothing and says don't join if you can't take the gamble, unlike other personal services that promise people the moon. Happily in my 13 years countless people have met someone special through Mass Match and many babies have even been born. I shall include the waiver that [redacted] and everyone else signs below. Some people do not join because they don't want to take the risk. If only I could guarantee everyone the love of their lives than I could charge whatever I wanted but I can'tno one can. We are a small company and unfortunately one of the risks for getting matches highlighted in the waiver below applies to [redacted]. I hope over time the right one will appear. I am not clocking her out. Many of my now very happy couples were discouraged and then one fine day bingo. They are sure happy there are no refunds. How could I charge 295 dollars, pay for the advertising, make very little and pray to pay the bills each month, and offer a refund? No dating services do and they charge thousands. I would be out of business and all the countless people who have eventually found someone through me would not have. I do hope she is one of them.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)at no time in our interview was I ever informed that I would be matched with someone who was married that's not something that I find acceptable. I expressed my desire to find a potential life time partner and marriage. Attempting to match me eith a married man does not fit that criteria. I was assured via email that matches were available in my area. I am not confident that this service will be able to keep any of its promises, nor after the length of time has any other people to match with.I believe that I was just a dollar sign and the fact after meeting me she matched we with married men is unthinkable. I sm still requesting ptorated refund as I do not believe she can provide the services promised. Final Business Response As I said before there are certainly people in her area. But they have to match with HER. Matches have to fit mutual criteria. We are a small company and that takes time. She is just beginning and I am not clocking her out. [redacted] has a factor that makes it harder to match but that was delineated clearly in the waiver and she signed it anyway in good faith. It also stated in the waiver that there are no refunds, no reserves, since I don't charge the typical thousands of dollars. Those services that charge thousands don't provide refunds either. People so appreciate my fair prices. Many clients have told me to charge more, even if they didn't get lucky. She signed the waiver in good faith. Many people don't join because they want guarantees that aren't possible so they don't join. As I told her on the phone most people are single, of course. It was totally idiosyncratic that a couple of the separated men would be a match for her. As I said before, the few people, men and women who are separated, are so for noble reasons. Life is complicated. Most everyone in all these years is divorced, though. And I assured her she would not get matched with anyone separated again. Like everyone else she is taking a chance. I make a lot less money than she does and work tirelessly to provide an affordable service for people and not gouge them by charging thousands. I'm sorry she has no faith in me. I hope the right one for her will join. She is saying the same thing over and over and I am answering her concerns over and over. A dating service that provided refunds wouldn't last longer than a month. Everyone's hopes and dreams are on my shoulders and I can only do the best I can by advertising so much, charging only 295 dollars and hoping the best for everyone. As you would expect, some people get lucky and some don't. And some patiently wait a long time and then bingo. You better believe they are glad there are no refunds. I certainly hope over time she is one of them.See this quote from the Revdex.com. Cox of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " Cox said."When I was looking for a partner, I borrowed 1500 dollars from my mother over 15 years ago and got one date out of it. That was the risk I took. I try to keep the risk low for everyone, 295 dollars and not thousands, and have them sign a waiver which essentially promises nothing and hopes the best for each person. Countless people of all ages and sizes have met the right one over time though me, and I am so happy for them and proud of my efforts to keep this going at great cost to myself.See the mission and waiver here clients have to sign and honor in good faith: [redacted]'s Mission and WaiverI sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVER Truthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information. Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service. Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches. Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made. Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction. Client Signature ___________________________ Date_______

Poor customer service. False advertisement for a service not provided as advertised. Companies refusal to give me my money back upon my request.In January 2015, I signed up for the dating service because it advertised personalized matchmaking services by a professional matchmaker. It cost me alot of money and the service that has been provided has been poor. There is no proffessional matchmaking involved other than a meet and greet with the matchmaker, [redacted]. After that the matchmaking consisted of sending a generic listing of woman in my age group that have similarities. None of which were matches, in fact all of the woman the matchmaker sent me told me they didn't feel like we would be a good match. About 1 month ago I requested a full refund from the service since I was dissatisfied with the service being provided and the lack of professionalism of the matchmaker. My request was denied by the companies owner [redacted].Desired SettlementI would like the full refund of my money, $295.00 total. I would also like the company to know that they use false advertisement to encourage a service that is not even closely provided to the consumer.Business Response Contact Name and Title: [redacted] ownerContact Phone: XXX-XXX-XXXXContact Email: [redacted] seemed to be a very sweet young man, who unfortunately seems to have skewed expectations. He had earlier joined an Internet Dating service and told me the people were scary. When he began meeting people through Mass Match, he told me he didn't think dating would be this hard. Unfortunately dating can be hard for many folks, if not most, but there is no way through it but through it. He has had at least 20 matches so far and several times I put in a good word for him, which no one expects me to do. We have many exchanges back and forth where I have tried to buoy him up. But it seems as though all his hopes and dreams were on my shoulders.But I can't predict how he or others will present and who will respond well to whom. Despite how seriously I take my matching there is certainly a mystery about it.As [redacted] knows, he signed a waver re no refunds. I work on a very sparse income business model, and there are no reserves for refunds. I know of dating service that is able to offer refunds and survive.I get calls from all over the country from people looking for a dating service like mine, one that doesn't charge thousands of dollarsincluding one I tried over 15 years ago and got one date out of it. One woman told me she was tempted to move from California, because she never heard of a service like mine.Although many dating services promise many things, I actually guarantee nothing. When I meet clients I try to ensure them that I will do the best I can to find a suitable match, because it's obviously very important to me, but that there are not guarantees. I am including the waiver and mission statement [redacted] and all clients signunderstanding that there can, of course, be no guarantees with a dating service. I refuse to gouge people and make the cost as low as I possible and still keep up with all the expensive advertising. I earn very little because this is a mission of mine: to provide a personal and affordable service where most people can afford to take a chance. Some people read the waiver and decide not to join, but most appreciate how affordable it is and how hard I work and how much I care, doing this at great cost to myself, over 14 years. Many folks have told me my advice alone steered them in the right directions. [redacted] seemed grateful for my responses, something that would never happen on an Internet Dating site.I hope [redacted] will join the countless Mass Matchers who over time did find the right person. I wish him and all my clients the best, and short of advertising so much and charging so little, I can't think of any other model to use to operate this with integrity. [redacted]'s Mission and Waiver: I sure understood firsthand 9 years ago when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match 6 years ago because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 278 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ [redacted] of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " [redacted] said,"2. The cost of online dating services can really add up. You may not pay as much for an online dating service as you might for a matchmaking service but you could over time if you're not careful. Such services typically cost about $30 to $60 a month over the course of a specified contract period. That may sound reasonable enough, but watch out: Your membership may be automatically renewed without you realizing it. This issue generates about two-thirds of the complaints filed with the Revdex.com against online dating services. Because this can happen so easily, it's important to clarify the cancellation procedures before you join. Mark your calendar so you'll be sure not to miss any key cancellation deadlines. Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business, mass match still has not provided the services that are advertised under the plan I signed up and paid for.And although I signed a waiver of no refund policy, I did so trusting I was going to receive the services as advertised. I have not to date and so I feel it reasonable to ask for a partial or full refund regardless of the waiver that was signed.Final Business Response I am not sure what service [redacted] expected. The mission and waiver state how people shouldn't do it if they can't take a chance. No other personal service does that. They most often promise the moon. I provide no guarantees and can not predict how people will present on dates. [redacted] had a lot of opportunities and I'm sorry he put all his hopes and dreams on me. If I could have guaranteed [redacted] or anyone else the love of their life than I could charge the thousands of dollars like all the other services do but they don't guarantee a thing either. I spent a lot of time emailing [redacted] re matches..something he certainly didn't get with Internet Datingtrying to buoy him up. Seems like [redacted] expected me to guarantee him someone. I wish I could.No dating service can guarantee people the love of their life and then offer refunds if they don't find them, and stay in business. At great cost to myself, making less money than [redacted] or any client, I try to make the risk as low as I can so I don't gouge people. I still hope, of course, that he will find someone he likes with Mass Match.And as I said before I have put in a lot of positive words words about [redacted] to some of his matches, but I can't forsee how he or anyone will act on a date.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, [redacted] claims that she "coaches" you and helps hyou navigate the tricky dating terrain". This is an exact quote from her Web site, under choosing a plan. Every response I have received from [redacted] states she has no idea what kind of services I was expecting.She has not offered any sort of coaching at all as the website describes. She did recommend a book that I should buy and read but otherwise there has been no coaching for me by [redacted]. 2. With her correspondence to this complaint she keeps stating that she cannot control how people act on dates, if they had dates, I would possibly buy into that, but when you get e mail after e mail saying the match doesn't feel like we were matched well before there is even a date, then [redacted]'s statement is a poor excuse for her not doing her job effectively. I am very disappointed in this organization and will not refer anyone to mass match.I was really hoping for a refund but obviously [redacted] has made it quite clear that she will not be giving me a refund.I'm also, disappointed that the Revdex.com has been unable to help me resolve this matter. I will have to seek alternative options to get my money back.

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______

A dating service should not be matching people up with married peopleI specifically asked if she had matches in my area, she confirmed that she did. She sent me 5 matches. Two of them were married, one was a double match and one was not looking to date anymore. Of the ones I talked with one was upset he did not want to travel to date, and one of the married ones told me his wife was crazy. I have been with this company for 2 months and when I complained she told me basically to bad so sad you don't get a refund. When I let her know that I did not appreciate married men she was angry and told me, you have to wait until I find someone that I think is a match.Desired SettlementI would like a prorated refund. I would never have joined a dating service that matched me with married men.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I certainly understand [redacted]'s disappointment so far. She is lovely and I want her to find someone special. When you own a dating service everyone's hopes and dreams are on your shoulders and you can only do what you can do. Re her specific concerns, I have been doing this business for 13 years and won Best of the Valley for the last 3 years that they had the category because I operate this business with integrity and compassion. Of the thousands of people I have met, a few have been separated and not legally divorced. They are not going back to their spouses but for noble reasons some men and women have chosen to remain separated so they can financially help a former partner who has fallen into dire straits of one kind or anothersometimes just with health insurance. These are people trying to do the right thing as long as they can. They join me because they want a long term committed relationship or they wouldn't bother to meet me and could go off into Internet Dating. Some would get a divorce if they eventually met someone and would figure out how to keep doing the right thing by their former spouse as long as possible. I told [redacted] I would not match her again with anyone separated. And very few are anyway. Life is complicated.I can't predict, of course, who will drive to meet people and who won't. My husband drove almost 3 hours to meet me. So I think anything is possible. Many folks will and many won't. None of my clients live in Ohio. I get people from a lot further away than [redacted] and certainly folks in her area. But the point is to match people who fit the criteria of others and I can't predict when and if that will happen. Getting angry is not my style in my professional or personal life. I wouldn't do this if I didn't want the best for everyone and have great compassion [redacted] I make very little money.Unlike every other dating service I have ever heard of I only charge 295 dollars and not thousands, at great cost to myself and my family, because of the steep cost of advertising. Many clients have told me to raise the price but I haven't in years. I want everyone to be able to afford to take a chance and not gouge people. If they can't take a chance they shouldn't do it. I have a very clear waiver about refunds. There are no reserves. There are going to be many happy people who meet someone through a dating service and many who don't, as you would expect. I try to keep the risk low. The waiver promises people nothing and says don't join if you can't take the gamble, unlike other personal services that promise people the moon. Happily in my 13 years countless people have met someone special through Mass Match and many babies have even been born. I shall include the waiver that [redacted] and everyone else signs below. Some people do not join because they don't want to take the risk. If only I could guarantee everyone the love of their lives than I could charge whatever I wanted but I can'tno one can. We are a small company and unfortunately one of the risks for getting matches highlighted in the waiver below applies to [redacted]. I hope over time the right one will appear. I am not clocking her out. Many of my now very happy couples were discouraged and then one fine day bingo. They are sure happy there are no refunds. How could I charge 295 dollars, pay for the advertising, make very little and pray to pay the bills each month, and offer a refund? No dating services do and they charge thousands. I would be out of business and all the countless people who have eventually found someone through me would not have. I do hope she is one of them.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)at no time in our interview was I ever informed that I would be matched with someone who was married that's not something that I find acceptable. I expressed my desire to find a potential life time partner and marriage. Attempting to match me eith a married man does not fit that criteria. I was assured via email that matches were available in my area. I am not confident that this service will be able to keep any of its promises, nor after the length of time has any other people to match with.I believe that I was just a dollar sign and the fact after meeting me she matched we with married men is unthinkable. I sm still requesting ptorated refund as I do not believe she can provide the services promised. Final Business Response As I said before there are certainly people in her area. But they have to match with HER. Matches have to fit mutual criteria. We are a small company and that takes time. She is just beginning and I am not clocking her out. [redacted] has a factor that makes it harder to match but that was delineated clearly in the waiver and she signed it anyway in good faith. It also stated in the waiver that there are no refunds, no reserves, since I don't charge the typical thousands of dollars. Those services that charge thousands don't provide refunds either. People so appreciate my fair prices. Many clients have told me to charge more, even if they didn't get lucky. She signed the waiver in good faith. Many people don't join because they want guarantees that aren't possible so they don't join. As I told her on the phone most people are single, of course. It was totally idiosyncratic that a couple of the separated men would be a match for her. As I said before, the few people, men and women who are separated, are so for noble reasons. Life is complicated. Most everyone in all these years is divorced, though. And I assured her she would not get matched with anyone separated again. Like everyone else she is taking a chance. I make a lot less money than she does and work tirelessly to provide an affordable service for people and not gouge them by charging thousands. I'm sorry she has no faith in me. I hope the right one for her will join. She is saying the same thing over and over and I am answering her concerns over and over. A dating service that provided refunds wouldn't last longer than a month. Everyone's hopes and dreams are on my shoulders and I can only do the best I can by advertising so much, charging only 295 dollars and hoping the best for everyone. As you would expect, some people get lucky and some don't. And some patiently wait a long time and then bingo. You better believe they are glad there are no refunds. I certainly hope over time she is one of them.See this quote from the Revdex.com. Cox of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " Cox said."When I was looking for a partner, I borrowed 1500 dollars from my mother over 15 years ago and got one date out of it. That was the risk I took. I try to keep the risk low for everyone, 295 dollars and not thousands, and have them sign a waiver which essentially promises nothing and hopes the best for each person. Countless people of all ages and sizes have met the right one over time though me, and I am so happy for them and proud of my efforts to keep this going at great cost to myself.See the mission and waiver here clients have to sign and honor in good faith: [redacted]'s Mission and WaiverI sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVER Truthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information. Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service. Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches. Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made. Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction. Client Signature ___________________________ Date_______

Poor customer service. False advertisement for a service not provided as advertised. Companies refusal to give me my money back upon my request.In January 2015, I signed up for the dating service because it advertised personalized matchmaking services by a professional matchmaker. It cost me alot of money and the service that has been provided has been poor. There is no proffessional matchmaking involved other than a meet and greet with the matchmaker, [redacted]. After that the matchmaking consisted of sending a generic listing of woman in my age group that have similarities. None of which were matches, in fact all of the woman the matchmaker sent me told me they didn't feel like we would be a good match. About 1 month ago I requested a full refund from the service since I was dissatisfied with the service being provided and the lack of professionalism of the matchmaker. My request was denied by the companies owner [redacted].Desired SettlementI would like the full refund of my money, $295.00 total. I would also like the company to know that they use false advertisement to encourage a service that is not even closely provided to the consumer.Business Response Contact Name and Title: [redacted] ownerContact Phone: XXX-XXX-XXXXContact Email: [redacted] seemed to be a very sweet young man, who unfortunately seems to have skewed expectations. He had earlier joined an Internet Dating service and told me the people were scary. When he began meeting people through Mass Match, he told me he didn't think dating would be this hard. Unfortunately dating can be hard for many folks, if not most, but there is no way through it but through it. He has had at least 20 matches so far and several times I put in a good word for him, which no one expects me to do. We have many exchanges back and forth where I have tried to buoy him up. But it seems as though all his hopes and dreams were on my shoulders.But I can't predict how he or others will present and who will respond well to whom. Despite how seriously I take my matching there is certainly a mystery about it.As [redacted] knows, he signed a waver re no refunds. I work on a very sparse income business model, and there are no reserves for refunds. I know of dating service that is able to offer refunds and survive.I get calls from all over the country from people looking for a dating service like mine, one that doesn't charge thousands of dollarsincluding one I tried over 15 years ago and got one date out of it. One woman told me she was tempted to move from California, because she never heard of a service like mine.Although many dating services promise many things, I actually guarantee nothing. When I meet clients I try to ensure them that I will do the best I can to find a suitable match, because it's obviously very important to me, but that there are not guarantees. I am including the waiver and mission statement [redacted] and all clients signunderstanding that there can, of course, be no guarantees with a dating service. I refuse to gouge people and make the cost as low as I possible and still keep up with all the expensive advertising. I earn very little because this is a mission of mine: to provide a personal and affordable service where most people can afford to take a chance. Some people read the waiver and decide not to join, but most appreciate how affordable it is and how hard I work and how much I care, doing this at great cost to myself, over 14 years. Many folks have told me my advice alone steered them in the right directions. [redacted] seemed grateful for my responses, something that would never happen on an Internet Dating site.I hope [redacted] will join the countless Mass Matchers who over time did find the right person. I wish him and all my clients the best, and short of advertising so much and charging so little, I can't think of any other model to use to operate this with integrity. [redacted]'s Mission and Waiver: I sure understood firsthand 9 years ago when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match 6 years ago because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 278 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ [redacted] of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " [redacted] said,"2. The cost of online dating services can really add up. You may not pay as much for an online dating service as you might for a matchmaking service but you could over time if you're not careful. Such services typically cost about $30 to $60 a month over the course of a specified contract period. That may sound reasonable enough, but watch out: Your membership may be automatically renewed without you realizing it. This issue generates about two-thirds of the complaints filed with the Revdex.com against online dating services. Because this can happen so easily, it's important to clarify the cancellation procedures before you join. Mark your calendar so you'll be sure not to miss any key cancellation deadlines. Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business, mass match still has not provided the services that are advertised under the plan I signed up and paid for.And although I signed a waiver of no refund policy, I did so trusting I was going to receive the services as advertised. I have not to date and so I feel it reasonable to ask for a partial or full refund regardless of the waiver that was signed.Final Business Response I am not sure what service [redacted] expected. The mission and waiver state how people shouldn't do it if they can't take a chance. No other personal service does that. They most often promise the moon. I provide no guarantees and can not predict how people will present on dates. [redacted] had a lot of opportunities and I'm sorry he put all his hopes and dreams on me. If I could have guaranteed [redacted] or anyone else the love of their life than I could charge the thousands of dollars like all the other services do but they don't guarantee a thing either. I spent a lot of time emailing [redacted] re matches..something he certainly didn't get with Internet Datingtrying to buoy him up. Seems like [redacted] expected me to guarantee him someone. I wish I could.No dating service can guarantee people the love of their life and then offer refunds if they don't find them, and stay in business. At great cost to myself, making less money than [redacted] or any client, I try to make the risk as low as I can so I don't gouge people. I still hope, of course, that he will find someone he likes with Mass Match.And as I said before I have put in a lot of positive words words about [redacted] to some of his matches, but I can't forsee how he or anyone will act on a date.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, [redacted] claims that she "coaches" you and helps hyou navigate the tricky dating terrain". This is an exact quote from her Web site, under choosing a plan. Every response I have received from [redacted] states she has no idea what kind of services I was expecting.She has not offered any sort of coaching at all as the website describes. She did recommend a book that I should buy and read but otherwise there has been no coaching for me by [redacted]. 2. With her correspondence to this complaint she keeps stating that she cannot control how people act on dates, if they had dates, I would possibly buy into that, but when you get e mail after e mail saying the match doesn't feel like we were matched well before there is even a date, then [redacted]'s statement is a poor excuse for her not doing her job effectively. I am very disappointed in this organization and will not refer anyone to mass match.I was really hoping for a refund but obviously [redacted] has made it quite clear that she will not be giving me a refund.I'm also, disappointed that the Revdex.com has been unable to help me resolve this matter. I will have to seek alternative options to get my money back.

A dating service should not be matching people up with married peopleI specifically asked if she had matches in my area, she confirmed that she did. She sent me 5 matches. Two of them were married, one was a double match and one was not looking to date anymore. Of the ones I talked with one was upset he did not want to travel to date, and one of the married ones told me his wife was crazy. I have been with this company for 2 months and when I complained she told me basically to bad so sad you don't get a refund. When I let her know that I did not appreciate married men she was angry and told me, you have to wait until I find someone that I think is a match.Desired SettlementI would like a prorated refund. I would never have joined a dating service that matched me with married men.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I certainly understand [redacted]'s disappointment so far. She is lovely and I want her to find someone special. When you own a dating service everyone's hopes and dreams are on your shoulders and you can only do what you can do. Re her specific concerns, I have been doing this business for 13 years and won Best of the Valley for the last 3 years that they had the category because I operate this business with integrity and compassion. Of the thousands of people I have met, a few have been separated and not legally divorced. They are not going back to their spouses but for noble reasons some men and women have chosen to remain separated so they can financially help a former partner who has fallen into dire straits of one kind or anothersometimes just with health insurance. These are people trying to do the right thing as long as they can. They join me because they want a long term committed relationship or they wouldn't bother to meet me and could go off into Internet Dating. Some would get a divorce if they eventually met someone and would figure out how to keep doing the right thing by their former spouse as long as possible. I told [redacted] I would not match her again with anyone separated. And very few are anyway. Life is complicated.I can't predict, of course, who will drive to meet people and who won't. My husband drove almost 3 hours to meet me. So I think anything is possible. Many folks will and many won't. None of my clients live in Ohio. I get people from a lot further away than [redacted] and certainly folks in her area. But the point is to match people who fit the criteria of others and I can't predict when and if that will happen. Getting angry is not my style in my professional or personal life. I wouldn't do this if I didn't want the best for everyone and have great compassion [redacted] I make very little money.Unlike every other dating service I have ever heard of I only charge 295 dollars and not thousands, at great cost to myself and my family, because of the steep cost of advertising. Many clients have told me to raise the price but I haven't in years. I want everyone to be able to afford to take a chance and not gouge people. If they can't take a chance they shouldn't do it. I have a very clear waiver about refunds. There are no reserves. There are going to be many happy people who meet someone through a dating service and many who don't, as you would expect. I try to keep the risk low. The waiver promises people nothing and says don't join if you can't take the gamble, unlike other personal services that promise people the moon. Happily in my 13 years countless people have met someone special through Mass Match and many babies have even been born. I shall include the waiver that [redacted] and everyone else signs below. Some people do not join because they don't want to take the risk. If only I could guarantee everyone the love of their lives than I could charge whatever I wanted but I can'tno one can. We are a small company and unfortunately one of the risks for getting matches highlighted in the waiver below applies to [redacted]. I hope over time the right one will appear. I am not clocking her out. Many of my now very happy couples were discouraged and then one fine day bingo. They are sure happy there are no refunds. How could I charge 295 dollars, pay for the advertising, make very little and pray to pay the bills each month, and offer a refund? No dating services do and they charge thousands. I would be out of business and all the countless people who have eventually found someone through me would not have. I do hope she is one of them.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)at no time in our interview was I ever informed that I would be matched with someone who was married that's not something that I find acceptable. I expressed my desire to find a potential life time partner and marriage. Attempting to match me eith a married man does not fit that criteria. I was assured via email that matches were available in my area. I am not confident that this service will be able to keep any of its promises, nor after the length of time has any other people to match with.I believe that I was just a dollar sign and the fact after meeting me she matched we with married men is unthinkable. I sm still requesting ptorated refund as I do not believe she can provide the services promised. Final Business Response As I said before there are certainly people in her area. But they have to match with HER. Matches have to fit mutual criteria. We are a small company and that takes time. She is just beginning and I am not clocking her out. [redacted] has a factor that makes it harder to match but that was delineated clearly in the waiver and she signed it anyway in good faith. It also stated in the waiver that there are no refunds, no reserves, since I don't charge the typical thousands of dollars. Those services that charge thousands don't provide refunds either. People so appreciate my fair prices. Many clients have told me to charge more, even if they didn't get lucky. She signed the waiver in good faith. Many people don't join because they want guarantees that aren't possible so they don't join. As I told her on the phone most people are single, of course. It was totally idiosyncratic that a couple of the separated men would be a match for her. As I said before, the few people, men and women who are separated, are so for noble reasons. Life is complicated. Most everyone in all these years is divorced, though. And I assured her she would not get matched with anyone separated again. Like everyone else she is taking a chance. I make a lot less money than she does and work tirelessly to provide an affordable service for people and not gouge them by charging thousands. I'm sorry she has no faith in me. I hope the right one for her will join. She is saying the same thing over and over and I am answering her concerns over and over. A dating service that provided refunds wouldn't last longer than a month. Everyone's hopes and dreams are on my shoulders and I can only do the best I can by advertising so much, charging only 295 dollars and hoping the best for everyone. As you would expect, some people get lucky and some don't. And some patiently wait a long time and then bingo. You better believe they are glad there are no refunds. I certainly hope over time she is one of them.See this quote from the Revdex.com. Cox of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " Cox said."When I was looking for a partner, I borrowed 1500 dollars from my mother over 15 years ago and got one date out of it. That was the risk I took. I try to keep the risk low for everyone, 295 dollars and not thousands, and have them sign a waiver which essentially promises nothing and hopes the best for each person. Countless people of all ages and sizes have met the right one over time though me, and I am so happy for them and proud of my efforts to keep this going at great cost to myself.See the mission and waiver here clients have to sign and honor in good faith: [redacted]'s Mission and WaiverI sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVER Truthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information. Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service. Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches. Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made. Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction. Client Signature ___________________________ Date_______

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______

A dating service should not be matching people up with married peopleI specifically asked if she had matches in my area, she confirmed that she did. She sent me 5 matches. Two of them were married, one was a double match and one was not looking to date anymore. Of the ones I talked with one was upset he did not want to travel to date, and one of the married ones told me his wife was crazy. I have been with this company for 2 months and when I complained she told me basically to bad so sad you don't get a refund. When I let her know that I did not appreciate married men she was angry and told me, you have to wait until I find someone that I think is a match.Desired SettlementI would like a prorated refund. I would never have joined a dating service that matched me with married men.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I certainly understand [redacted]'s disappointment so far. She is lovely and I want her to find someone special. When you own a dating service everyone's hopes and dreams are on your shoulders and you can only do what you can do. Re her specific concerns, I have been doing this business for 13 years and won Best of the Valley for the last 3 years that they had the category because I operate this business with integrity and compassion. Of the thousands of people I have met, a few have been separated and not legally divorced. They are not going back to their spouses but for noble reasons some men and women have chosen to remain separated so they can financially help a former partner who has fallen into dire straits of one kind or anothersometimes just with health insurance. These are people trying to do the right thing as long as they can. They join me because they want a long term committed relationship or they wouldn't bother to meet me and could go off into Internet Dating. Some would get a divorce if they eventually met someone and would figure out how to keep doing the right thing by their former spouse as long as possible. I told [redacted] I would not match her again with anyone separated. And very few are anyway. Life is complicated.I can't predict, of course, who will drive to meet people and who won't. My husband drove almost 3 hours to meet me. So I think anything is possible. Many folks will and many won't. None of my clients live in Ohio. I get people from a lot further away than [redacted] and certainly folks in her area. But the point is to match people who fit the criteria of others and I can't predict when and if that will happen. Getting angry is not my style in my professional or personal life. I wouldn't do this if I didn't want the best for everyone and have great compassion [redacted] I make very little money.Unlike every other dating service I have ever heard of I only charge 295 dollars and not thousands, at great cost to myself and my family, because of the steep cost of advertising. Many clients have told me to raise the price but I haven't in years. I want everyone to be able to afford to take a chance and not gouge people. If they can't take a chance they shouldn't do it. I have a very clear waiver about refunds. There are no reserves. There are going to be many happy people who meet someone through a dating service and many who don't, as you would expect. I try to keep the risk low. The waiver promises people nothing and says don't join if you can't take the gamble, unlike other personal services that promise people the moon. Happily in my 13 years countless people have met someone special through Mass Match and many babies have even been born. I shall include the waiver that [redacted] and everyone else signs below. Some people do not join because they don't want to take the risk. If only I could guarantee everyone the love of their lives than I could charge whatever I wanted but I can'tno one can. We are a small company and unfortunately one of the risks for getting matches highlighted in the waiver below applies to [redacted]. I hope over time the right one will appear. I am not clocking her out. Many of my now very happy couples were discouraged and then one fine day bingo. They are sure happy there are no refunds. How could I charge 295 dollars, pay for the advertising, make very little and pray to pay the bills each month, and offer a refund? No dating services do and they charge thousands. I would be out of business and all the countless people who have eventually found someone through me would not have. I do hope she is one of them.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)at no time in our interview was I ever informed that I would be matched with someone who was married that's not something that I find acceptable. I expressed my desire to find a potential life time partner and marriage. Attempting to match me eith a married man does not fit that criteria. I was assured via email that matches were available in my area. I am not confident that this service will be able to keep any of its promises, nor after the length of time has any other people to match with.I believe that I was just a dollar sign and the fact after meeting me she matched we with married men is unthinkable. I sm still requesting ptorated refund as I do not believe she can provide the services promised. Final Business Response As I said before there are certainly people in her area. But they have to match with HER. Matches have to fit mutual criteria. We are a small company and that takes time. She is just beginning and I am not clocking her out. [redacted] has a factor that makes it harder to match but that was delineated clearly in the waiver and she signed it anyway in good faith. It also stated in the waiver that there are no refunds, no reserves, since I don't charge the typical thousands of dollars. Those services that charge thousands don't provide refunds either. People so appreciate my fair prices. Many clients have told me to charge more, even if they didn't get lucky. She signed the waiver in good faith. Many people don't join because they want guarantees that aren't possible so they don't join. As I told her on the phone most people are single, of course. It was totally idiosyncratic that a couple of the separated men would be a match for her. As I said before, the few people, men and women who are separated, are so for noble reasons. Life is complicated. Most everyone in all these years is divorced, though. And I assured her she would not get matched with anyone separated again. Like everyone else she is taking a chance. I make a lot less money than she does and work tirelessly to provide an affordable service for people and not gouge them by charging thousands. I'm sorry she has no faith in me. I hope the right one for her will join. She is saying the same thing over and over and I am answering her concerns over and over. A dating service that provided refunds wouldn't last longer than a month. Everyone's hopes and dreams are on my shoulders and I can only do the best I can by advertising so much, charging only 295 dollars and hoping the best for everyone. As you would expect, some people get lucky and some don't. And some patiently wait a long time and then bingo. You better believe they are glad there are no refunds. I certainly hope over time she is one of them.See this quote from the Revdex.com. Cox of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " Cox said."When I was looking for a partner, I borrowed 1500 dollars from my mother over 15 years ago and got one date out of it. That was the risk I took. I try to keep the risk low for everyone, 295 dollars and not thousands, and have them sign a waiver which essentially promises nothing and hopes the best for each person. Countless people of all ages and sizes have met the right one over time though me, and I am so happy for them and proud of my efforts to keep this going at great cost to myself.See the mission and waiver here clients have to sign and honor in good faith: [redacted]'s Mission and WaiverI sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVER Truthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information. Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service. Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches. Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made. Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction. Client Signature ___________________________ Date_______

A dating service should not be matching people up with married peopleI specifically asked if she had matches in my area, she confirmed that she did. She sent me 5 matches. Two of them were married, one was a double match and one was not looking to date anymore. Of the ones I talked with one was upset he did not want to travel to date, and one of the married ones told me his wife was crazy. I have been with this company for 2 months and when I complained she told me basically to bad so sad you don't get a refund. When I let her know that I did not appreciate married men she was angry and told me, you have to wait until I find someone that I think is a match.Desired SettlementI would like a prorated refund. I would never have joined a dating service that matched me with married men.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I certainly understand [redacted]'s disappointment so far. She is lovely and I want her to find someone special. When you own a dating service everyone's hopes and dreams are on your shoulders and you can only do what you can do. Re her specific concerns, I have been doing this business for 13 years and won Best of the Valley for the last 3 years that they had the category because I operate this business with integrity and compassion. Of the thousands of people I have met, a few have been separated and not legally divorced. They are not going back to their spouses but for noble reasons some men and women have chosen to remain separated so they can financially help a former partner who has fallen into dire straits of one kind or anothersometimes just with health insurance. These are people trying to do the right thing as long as they can. They join me because they want a long term committed relationship or they wouldn't bother to meet me and could go off into Internet Dating. Some would get a divorce if they eventually met someone and would figure out how to keep doing the right thing by their former spouse as long as possible. I told [redacted] I would not match her again with anyone separated. And very few are anyway. Life is complicated.I can't predict, of course, who will drive to meet people and who won't. My husband drove almost 3 hours to meet me. So I think anything is possible. Many folks will and many won't. None of my clients live in Ohio. I get people from a lot further away than [redacted] and certainly folks in her area. But the point is to match people who fit the criteria of others and I can't predict when and if that will happen. Getting angry is not my style in my professional or personal life. I wouldn't do this if I didn't want the best for everyone and have great compassion [redacted] I make very little money.Unlike every other dating service I have ever heard of I only charge 295 dollars and not thousands, at great cost to myself and my family, because of the steep cost of advertising. Many clients have told me to raise the price but I haven't in years. I want everyone to be able to afford to take a chance and not gouge people. If they can't take a chance they shouldn't do it. I have a very clear waiver about refunds. There are no reserves. There are going to be many happy people who meet someone through a dating service and many who don't, as you would expect. I try to keep the risk low. The waiver promises people nothing and says don't join if you can't take the gamble, unlike other personal services that promise people the moon. Happily in my 13 years countless people have met someone special through Mass Match and many babies have even been born. I shall include the waiver that [redacted] and everyone else signs below. Some people do not join because they don't want to take the risk. If only I could guarantee everyone the love of their lives than I could charge whatever I wanted but I can'tno one can. We are a small company and unfortunately one of the risks for getting matches highlighted in the waiver below applies to [redacted]. I hope over time the right one will appear. I am not clocking her out. Many of my now very happy couples were discouraged and then one fine day bingo. They are sure happy there are no refunds. How could I charge 295 dollars, pay for the advertising, make very little and pray to pay the bills each month, and offer a refund? No dating services do and they charge thousands. I would be out of business and all the countless people who have eventually found someone through me would not have. I do hope she is one of them.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______ Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)at no time in our interview was I ever informed that I would be matched with someone who was married that's not something that I find acceptable. I expressed my desire to find a potential life time partner and marriage. Attempting to match me eith a married man does not fit that criteria. I was assured via email that matches were available in my area. I am not confident that this service will be able to keep any of its promises, nor after the length of time has any other people to match with.I believe that I was just a dollar sign and the fact after meeting me she matched we with married men is unthinkable. I sm still requesting ptorated refund as I do not believe she can provide the services promised. Final Business Response As I said before there are certainly people in her area. But they have to match with HER. Matches have to fit mutual criteria. We are a small company and that takes time. She is just beginning and I am not clocking her out. [redacted] has a factor that makes it harder to match but that was delineated clearly in the waiver and she signed it anyway in good faith. It also stated in the waiver that there are no refunds, no reserves, since I don't charge the typical thousands of dollars. Those services that charge thousands don't provide refunds either. People so appreciate my fair prices. Many clients have told me to charge more, even if they didn't get lucky. She signed the waiver in good faith. Many people don't join because they want guarantees that aren't possible so they don't join. As I told her on the phone most people are single, of course. It was totally idiosyncratic that a couple of the separated men would be a match for her. As I said before, the few people, men and women who are separated, are so for noble reasons. Life is complicated. Most everyone in all these years is divorced, though. And I assured her she would not get matched with anyone separated again. Like everyone else she is taking a chance. I make a lot less money than she does and work tirelessly to provide an affordable service for people and not gouge them by charging thousands. I'm sorry she has no faith in me. I hope the right one for her will join. She is saying the same thing over and over and I am answering her concerns over and over. A dating service that provided refunds wouldn't last longer than a month. Everyone's hopes and dreams are on my shoulders and I can only do the best I can by advertising so much, charging only 295 dollars and hoping the best for everyone. As you would expect, some people get lucky and some don't. And some patiently wait a long time and then bingo. You better believe they are glad there are no refunds. I certainly hope over time she is one of them.See this quote from the Revdex.com. Cox of the Revdex.com noted that the average cost per person to use a matchmaking service is $5,000 and some people spend as much as $10,000. That, of course, is a lot of money. "And consumers still come up with a complaint that says, 'Hey, I wasn't matched up with the right demographic,' or, 'I was expecting 10 dates and I got two,' or, 'It's been months and I'm still waiting for my first date,' " Cox said."When I was looking for a partner, I borrowed 1500 dollars from my mother over 15 years ago and got one date out of it. That was the risk I took. I try to keep the risk low for everyone, 295 dollars and not thousands, and have them sign a waiver which essentially promises nothing and hopes the best for each person. Countless people of all ages and sizes have met the right one over time though me, and I am so happy for them and proud of my efforts to keep this going at great cost to myself.See the mission and waiver here clients have to sign and honor in good faith: [redacted]'s Mission and WaiverI sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVER Truthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information. Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service. Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches. Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made. Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing ** otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction. Client Signature ___________________________ Date_______

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______

This company did not even come close to what they were advertising..I told [redacted] I was very dissatisfied with there service and requested monies back.I joined thinking they would find someone with similar interests.I was so disappointed in the so called matches they sent me.Its like there was no effort on there part.After receiving the last one who lived in New Hampshire while I live in Mass I called her and expressed my disappointment and said im very dissatisfied and told her why. She said its not unrealistic do meet someone who's hours away.With that being said we also had nothing in common on top of being so far away..She said just so you know we don't give refunds before I even had a chance to ask her.I said this is a waste of my time and your obviously not even coming close to anyone that shares my ideas and views and im all set with your company and asked for a refund again and she hung up.Its just the principal of what their selling. Its very disappointing..I expressed that to her..Thank you,[redacted]Desired Settlement$250.00Business Response I understand that [redacted] is disappointed, of course, that as yet he hasn't met the right person through Mass Match. Countless others have found the right person and yes, some others weren't that fortunate. Sometimes the right person is found within a short time and sometimes it took/takes quite a while.If everyone did find the right person through my efforts, I would be the happiest person on earth.Of course that is not going to be a reality with my dating service or any other personal service. But unlike all other personal dating services that I have ever heard of, I do not charge thousands of dollars and do not promise people anything. At great cost to myself, I only charge 295 dollars of which most goes back into advertising to get people the most matches. People sign waivers before they join understanding there can be no refunds because there are no reserves, and I tell people not to join if they can't afford to take the chance.Many folks in fact read the waiver and don't join.Most people cannot believe the low and fair price. Many clients tell me to charge more, but I haven't raised the price in many, many years.But of the thousands of clients who have joined in my 13 years, (many referred by happy friends) many are glad, in fact, that no refunds are provided because eventually they did find someone special, even if they were discouraged at one time. There have been many marriages and many folks paired off. Imagine a dating service staying in business that provided refunds? I have won Best of the Valley for the last 3 years they had the category and am a member of 2 [redacted] of [redacted] I am proud of the work I do with integrity, of all the now happy couples, of not gouging people on a promise. I work tirelessly and as hard as I know how to do and make very little money. But it is so satisfying to pair up people that would not have had the opportunity to meet. I have had countless renewals in all these yearsfolks wanting to keep at it, liking both the process and working with me.Coincidentally I met two men shortly after [redacted]'s complaintboth were renewing. Without even referring to [redacted] or any client, on his own one said he couldn't believe anyone could be angry with me, given the fair price and knowing how hard I work. The other said the folks he met were so much better matched for him than anyone he met through internet Dating. Neither had met the right one, but both wanted to keep trying.As to [redacted]'s concerns, I never said someone far away was reasonable. Sometimes it is and sometimes it isn't. I told him he needed to call and collaborate with me so I could fine-tune any matches he felt weren't right. He wasn't interested in that. I offered him the upper tier/level,which costs 200 dollars more, at NO charge to him so we could really collaborate and he could review any matches before he got them. I couldn't believe it but he turned it down. He said he wanted nothing to do with my business and wouldn't listen to me at all. I certainly didn't hang up on him. He just wanted nothing to do with anything I said.I don't know what more I could have offered him. I will not find the right person for everyone but I try so hard and all I can do is advertise as much as I do and charge as little as I do and hope the best for everyone. I want everyone to be happy or there would be no point in doing this.Some people have told me my advice alone was worth the money and thanked me for moving them in the right direction, whether they found someone through me or not. Happily most of my clients are grateful for my mission of a personal, affordable and private service and so appreciative of my work. And countless people have been together now for 1-13 years and many babies have been born, some beyond kindergarten at this point. I enclose the waiver clients sign below. I wish [redacted] all the best. [redacted] knows he signed the waiver and emailed me that he understood that everyone had to sign in order to join. I said indeed, that is the point of the waiver so people could decide not to join. I hope he will find a way that suits him better for finding someone special. And if I missed the [redacted], I was happy to keep collaborating in hopes that would happen. Not putting effort into what I do is very far from reality...there is not a place on earth I have been, whether in an intermission, or the car, or watching tv or on vacation and on and on that I have not answered an email from a client. I take what I do so seriously and realize it is not like buying a pair of shoes. Everyone's hopes and dreams are on my shoulders, but I can only do the best I can.And wish the best for everyone because I believe there are people somewhere out there for all my clients.[redacted]'s [redacted] and [redacted]I sure understood firsthand when I met [redacted] just how important Dating Services can be. While over half the adult population is single for the first time in history, there are not many good ways for compatible singles to meet. People have to do something to nudge the universe! I founded Mass Match because I wanted to help others find that special someone. Since then, the work has become a mission. As a Dating Service owner, I felt I had only 2 choices: to charge the thousands that other such personal services charge or to charge a fraction of what others charge to at least defray the cost of the expensive advertising necessary to get everyone the most matches. This was a choice I made at great cost to myself and my family. But I refuse to gouge people. No matter what people charge, there can be no guarantees. Not for Internet Dating or personal ads, either. A lot is luck, and an open heart certainly helps. There are no reserves for me to think about refunds and that is why you must sign the form below. You have to be willing to take the risk and at least you will not be risking thousands of dollars. All I can do is advertise a lot, coach you a lot, care about you and hope the best for everyone. I believe there are people for everyone and get excited when each new person signs up, who might be right for someone who has been waiting. It is mysterious and exciting and profound. I have so very many grateful and happy clients, glad they took the chance. They met someone they would never have had a chance to meet. Even if they lived in their neighborhood. (Which has happened!) And many clients are still waiting. Maybe waiting for you! I have matched folks in every decade and of every education level and of all shapes and sizes. Demographics come into play, of course, as do cultural values and interests and religion and politics. This country values "thin" too much....but I have matched many overweight folks. There are more women by far than men over 50 in the Northeast, but I have matched countless women in their 50's, 60's and some in their 70's over timeand many I have not. If you can afford the 295 dollars to take a chance, then you have so much to gain and not much to lose. If you can't take the risk, inherent in joining any dating service, then you shouldn't. Personal ads and Internet Dating are expensive -but I believe there are free Internet sites. I wish you the best. I am sure doing my best to find you the right one. [redacted] APPLICATION WAIVERTruthfulness: I certify that all responses I have given on the Mass Match Profile is true and correct, and understand that my entry to the database may be permanently removed without refund of fees, if it can be shown that I have falsified any information.Screening: I understand that this service does not personally screen applicants, nor always verify information provided. I agree to take normal precautions when "meeting" individuals through this matchmaking service.Matching: I understand that the system matches AND cross-matches for mutual compatibility. This means that those I am matched with must also have been looking for me and have matched with me. If I am overweight, smoke, drink more than lightly, or report education lower than "some college," I understand that it might take longer to find matches.Refunds: While every effort is made to find matches for me, I understand that no guarantee is extended and no refunds will be made.Responsibility: I hereby represent that I have not been convicted of any crime involving moral conduct of a sexual nature or any crime encompassing or otherwise similar to stalking or harassment. Finally, I hereby indemnify and agree to hold Mass Match Matchmaking Service owners, its employees, and licensees, harmless form any and all claims of damage whatsoever resulting from any introduction.Client Signature ___________________________ Date_______