Massage Heights

What a pleasant surprise! While initially skeptical of a private used car lot in Miami, after dealing with Prado Auto Sales we would DEFINITELY COME HERE FIRST to purchase our next pre-owned vehicle The Sales manager George was a pleasure and very professional on the phone He assured me of the car's condition, availability and price Upon arrival the car was as promised, in great condition Our salesman Alex went above and beyond He even took the car to the dealer to have outstanding recall items completed prior to finalizing our purchase He kept us informed of the progress and upon completion of the work, had our paperwork prepared, the car cleaned and ready for us to pick up He was professional, polite and exceeded all of our expectationsWe highly recommend Prado Auto Sales of Miami! This was one of the most positive car buying experiences we have ever had! Thank you for proving our initial reservations about your lot wrong with your honest, professional and pleasant business practices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good Afternoon- My name is Dara V [redacted] and I am the Regional Manager for Massage HeightsI want to apologize to [redacted] that no one has helped her with her account with usErica is no longer with us and we have gone through staffing changes at the frontIt is always our intention to provide impeccable customer service and I am sorry we have fallen short of this.I would be happy to refund these charges that [redacted] is requesting back on her card, however if they have already been disputed with her credit card company, I will have to wait till the disputes arrive, so I do not double the credit If [redacted] would like me no how to proceed I would be happy to credit back the account I look forward to hearing from you, Dara V [redacted]

Dear [redacted] ,Clearly, Mr [redacted] has not understood the detailed information provided that clearly defined the scope of the contract he signedMr [redacted] was provided with a three month membership and his membership dues were collected for three months as committed to by Mr [redacted] As a member Mr [redacted] took advantage of his membership to receive additional services at a reduced rate beyond those defined in his contract (months paid dues)As a result Mr [redacted] has three hours of service to his credit which he has ninety days to take advantage of This was all clearly explained in the prior communicationThere is no refund due according to the contract, which was explained in detail initialed and signed by Mr [redacted] We look forward to Mr [redacted] returning to take advantage of his three remaining hours of serviceUpon completion of his three hours we look forward to Mr [redacted] renewing his membership.RegardsJames *R [redacted]

April 7, 2016To whoever it may concern:Complaint Reference # [redacted] These are the acts in response to this complaint:1) On September 23rd, Ms [redacted] signed and received a copy of our contract for therapeutic massages with Massage HeightsPage #of the contract clearly outlines our cancelation policy; to which Ms [redacted] agreed to2) On March 8th Ms [redacted] and I, lucio C [redacted] -manager, spoke about her options so that she could use what she already paid forOne of these options was to freeze her account; this is the same form/option she had used back on 2/25/3) On her words "I call them pls freeze my account..." I gave a freeze form on March 8th which as of today we are yet to receive4) March 23rd, this client delivered her cancelation form; not on the 22th as she told you 5) It is difficult to read people's mindIt is easy to apply facts!Lucio SC [redacted] — Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is membership agreement not a contract and I am obligated to pay you for monthsI had attach the documents that I sign from massage heightsNumber form membership agreement and disclosures that - Your membership enrollment date is September 23, and the initial term of your membership expires on October 22, Why you had debited me January(2X), February, March (statement from bank to follow)I am not satisfied the response of massage heightsIt is not fair to me that I will not get a refundI am giving Revdex.com my authorization to solve this case and to help me to get my refund Regards, [redacted]

My name is Jon, and I'm the Retreat Director at this location I've contacted Sarah on separate occasions (2/1/& 2/7/18), and she has yet to return my call Also, we have documentation of every monthly transaction for [redacted] membership with us, and her price has never changed or fluctuated, at any point in time She joined as a member in March of 2017, with her first payment of $coming out April Her payment every month thereafter has also been $ As for her canceling her membership, we did receive correspondence on 2/1/like she said, however, per our contract, which she signed and dated, we require a day notice upon cancellation Therefore she would owe her February 7th payment of $64.79, as her request to cancel on 2/1/was not within the days

To whomever it may concern:In regards charges on the card ending [redacted] Charge date 2/20/for the amount of $79.991) Copy of the agreement between Massage and [redacted] for the monthly charges.See page of the agreement: “cancelling your membership" we require a days Written notice.2) Dated 1/30/2015, copy of the emails (2) sent by [redacted] ***, whom clearly disregards the cancelation policy.3) On February 27th, [redacted] came in to Massage Heights to use her membership and take advantage of the membership privilegeAfter Her husband submitted the cancelation notice.4)

[redacted] did not at any point cancel her membership, in fact she continued to use our services into The membership agreement both parties abide by specifically states that in order to cancel a membership it must be in writing, she did not submit this cancellation request in writing and no one at Massage Heights would cancel a membership without it Naturally, since Ms [redacted] didn't follow the terms of her membership she is not entitled to a refund She did have a chance to speak with the on site Retreat Director and the Regional Director Regional Director compromised by doing an immediate cancellation of her account (waiving the days and final payment) and offered to extend the prepaid massages she had an additional days and send over a copy of signed agreement so that we may review the details together to better communicate It is always our goal for each member to completely understand their contract, enjoy our services and when they no longer choose to use our services we make every effort to process it in a timely manner and part amicably We hope that once Ms [redacted] reviews her membership agreement she will understand there was nothing nefarious or dishonest at play Thank you so much!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Very nice people, clean, and good energy

Sold a Lenovo Pto this place The device condition assessment process is fair I got the price I was quoted
Since I selected to be paid by check, it took days for the check to get to my home However, this is more on USPS The check was sent out on time
I would do business with this merchant again

*** signed up for a month membership at our location in CarlsbadShe signed an agreement and committed to those monthsOur Assistant Manager did not tell her she could cancel with in the month but only with in the day grace period or after the initial month period which is what we
tell each guest (client) and is also stated in the agreement that was signedI have offered to reduce the amount of months for *** to only months which is our trial program but she hung up on me and has not returned my callAs for our hour sessions, all of our ads are promoted as a hour massage session, in each ad it does have an asterisk stating that it is a min hands on session with time to consult with their therapist and also to change to their comfort level.
Each guest is given all of this information at signing up
If you have any further questions please let me know
Kind Regards,
*** ***
Regional Manager
Massage Heights, San Diego
***
###-###-####

Good Afternoon- My name is Dara V*** and I am the Regional Manager for Massage HeightsI want to apologize to *** that no one has helped her with her account with usErica is no longer with us and we have gone through staffing changes at the frontIt is always our intention to provide
impeccable customer service and I am sorry we have fallen short of this.I would be happy to refund these charges that *** is requesting back on her card, however if they have already been disputed with her credit card company, I will have to wait till the disputes arrive, so I do not double the credit. If *** would like me no how to proceed I would be happy to credit back the account. I look forward to hearing from you, Dara V***

03.18.2016*** ***Revdex.com*** *** *** *** ** *** RE: Complaint ID #*** Customer: *** ***Dear Ms***: I am writing in regards to the above captioned complaint which we received via your office in regards to Ms*** ***
As a background, Massage Heights Bakery Square offers therapeutic massage and facial services Our retreat runs on a membership based business model, to guests who are interested You do not need to become a member to obtain services, but you are offered a discount if you are enrolled in a Lifestyle Program The programs that we offer are a 3, 6, 12-month commitment and go into auto renew (which is month to month with no commitment) after the term, at their option Each month, the guest is charged and is allotted a prepaid service, depending on their program level They can use these services at their own discretion and their prepaid services will continue to be available to them as long as their membership is active If a guest decides that they want to come more often, they receive a further discount for their services As stated, you can come back as a non-member and pay full price, which is still below the market value In addition, we offer a discount for guests who do not want to commit to a program, but still visit frequently They are called “Frequent Guests” This membership receives a 10% discount on all services In regards to the customer above, Customer *** visited our retreat on She received a facial & massage service After the completion of her services, her skin therapist walked her to the lobby in order to check out (pay for her services) Upon arriving in the lobby, the skin therapists were speaking to Ms*** about the concerns that she had expressed regarding her skin The skin therapists gave Ms*** her suggestions for a new skin care regimen and recommended her professional products that she could purchase Further, her massage therapist meets her in the lobby and explained what she found during her massage and gave her recommendations for tension and pain relief These suggestions were centered around stretching and heat/ice alternations Because we offer only therapeutic services, it is very important that we relay these to the guests as well as taking the appropriate SOAP notes as required At that time, Ms*** proceeded to check out with our Lifestyle Consultant She was very happy with her services and stated that she wanted to come back more often When a guest has never been to our retreat and they express that they would like to come back more often, we explain our lifestyle programs to them as they are the most cost efficient As I stated, you do not need to be a guest to receive services, they are simply more cost effective Once our Lifestyle Consultant explained the program, Ms*** decided that she wished to become a member at our retreat The Lifestyle Consultant agreed to defer her first payment for days and she received her services for that day at the member rate She also executed a Membership Agreement on this date (attached hereto) detailing all of the specifics of her agreement She received a copy of this agreement and that concluded her business for that day On 02.29.2016, Ms***’s first charge of the agreement was due, but did not process because her credit card declined due to insufficient funds Our EFTs process at 3:am on the due date, so when I arrived at the retreat, I can see whose payment was not able to process and why I contacted Ms*** on at approximately 9:am and left her a very detailed message that we were unable to process her monthly dues and we would need to get updated account information in order to bring her account back to good standing I called Ms*** again around 11:a.m., but as of this date, I have not received a return call Later that afternoon, I received an alert that someone had submitted a negative review on Yelp! (attached hereto) I now know that to be Ms***, but at the time, I did not know who that was A few days later, I received the Revdex.com Complaint and was able to place the Yelp review to Ms*** As of this date, neither myself nor any of my staff members had any communications with Ms***Up to and through this time, that was our experience with Ms*** Further, Ms*** has not received any charges or services other than what is specified at that time I fact, Ms*** owes us for the value of the services that she received according to the terms of the agreement and/or cancellation or default of the same We hereby provided an Answer to Ms***’s complaint as follows:Ms*** states that after her services, there were five different employees all pushing to sell her products and one woman going over these memberships This is denied After Ms***’s services, her skin therapist asked her if she had any questions and Ms*** expressed skin concerns to which her therapist then recommended products The other employee was the Lifestyle Consultant who did explain our programs AFTER Ms*** said that she was interested at coming back for monthly servicesMs*** states that our employee said that “yeah yeah sure yes you can” cancel when she was questioned about if she could later change the prices for the membership or stop it This is denied Our employees follow a strict explanation of the memberships and any questions asked are answered the same Further, and more importantly, we completely review the entire Agreement with the guest and have them acknowledge with their signature and/or initials, which includes the term of the agreement as well as all cancellation procedures She also states (on her Yelp review) that there was a manager there and he was aware, but we do not have any male managers and in fact, I am the only manager and was at that time According to the complaint, Ms*** states that she read on the Agreement it states the membership may be cancelled within three days This is admitted In accordance with PA Law, this contract can be cancelled by midnight on the 3rd day after the Agreement is signed To the contrary, if Ms*** read that, one can assume that she read the remainder of the sentence, which advises how to cancel Specifically, the part of the Agreement Ms*** mentions reads as follows:YOU MAY CANCEL THIS CONTRACT AT ANY TIME BEFORE MIDNIGHT OF THE THRID OPERATING DAY AFTER RECEIVING A COPY OF THIS CONTRACT IF YOU CHOOSE TO CANCEL THIS CONTRACT, YOU MUST EITHER:SEND A SIGNED AND DATED WRITTEN NOTICE OF CANCELLATION BY REGISTERED MAIL, RETURN RECEIPT REQUESTS; OR,PERSONALLY DELIVER A SIGNED AND DATED WRITTEN NOTICE OF CANCELLATION….Ms*** repeatedly states this part of the Agreement, but failed to cancel her membership in the manner stated above At no time did Ms*** provide written cancellation If she states she does, strict proof of the same is demanded Further, to further accommodate guests in cancelling in this manner, we also allow them to cancel via email We are very strict on having cancellations in writing, to avoid times, such as this where we are in a “he-say, she-say” situation Ms*** reports that she contacted us on and and that her fiancé contacted us on This is denied According to all employees who have access to the phone, Ms*** NEVER contacted the retreat and upon review of the Caller ID and records, the number she provided was never listed for our retreat She states that she spoke to someone and they stated that she asked if she could “lower it for a while due to losing her job” and they advised her no This is deniedOur memberships come with a freezing option With this option a guest can freeze their membership for up to six months We utilize this for guests who are having financial difficulty, medical issues, travelling and unable to come in, etc With the freezing option, we do not charge you, but it allows you to keep your membership If Ms*** had expressed that she was having financial difficulty, the Lifestyle Consultants would have offered her to freeze her membership, as they do with every guest, especially if she expressed her situation I contacted Ms*** on 1/29/to bring her account up to date If in fact, she states that she was waiting for me to call her Why did she not return my call, but instead file a complaint and post a negative Yelp Even if she felt that was the route she was going to take, why would she wait a month to contact the Revdex.com She was not getting a resolution almost a month ago, but waited to proceed in this manner only after I contacted her At no time, did I receive a message or, at best, a cancellation (according to the Agreement) written notice from Ms*** As of this date, Ms*** has received no charges, no services and has not been sent to collections, which we are certainly entitled to under the Agreement and law Desired Settlement: Ms*** is currently in default of her contract, but states that we unfairly and unjustly forced upon me She further states that she “tried to follow their own rules” and that we did not honor our own contract cancellation rules for our own person gain with no regard for the consumer We respectfully demand strict proof that Ms*** followed the cancellation rules (in writing) and we did not honor the Agreement by cancellation of her membership Business should not have their name smeared by negative reviews and faulty complaints, when consumers tell falsehood and half-truths to their own benefit If Ms*** had truly contacted us, I personally would have cancelled her membership which is my duty We follow a specific cancellation policy to avoid this and in fact our reputation is what is one the line when we don’t Should you need any additional information regarding this claim, please do not hesitate to contact me directly Very truly yours, Erica L M*** Retreat Director

I am rejecting this response because:I refuse to speak with *** *** regarding my account any longer, I demand that someone from corporate handle my account and reach out to me to make a settlement agreement. She has been rude and every option she has given me on my account has never been honored. She has offered me to come in and use my account while it was on hold to try and utilize the 30+ hours I have paid for then when I come in or call to make an appointment no one knows of this agreement and I am unable to utilize the hours I have paid for. The communication at this facility is terrible and no one is ever made aware of what this *** has established as an agreement. When I have attempted to make appointments and come in and staff have denied me the agreement made with *** to utilize my credits while my account is still on hold I have asked for them to have the manager call me. She never called me back until I wrote to the company's corporate office help email box. Then when she did she returned my call again with empty promises that she just later went back on.I have had my account on hold due to medical reasons. The only reason my account hold went over months was because they did not have a valid credit card number for me at one point, when I called to give them a new credit card they charged me for all the past months back to the all in a lump sum without informing me of the amount. This was a big financial burden to me and very poor communication from the company. I paid the full amount and accepted that error, just to be made empty promises on agreements in the future on how I can utilize these creditsI request my account be canceled and some type of agreement or settlement be made to refund at least a portion of the money I have paid for services I have been unable to utilize.At this point I don't feel comfortable or that I will be treated fairly by this company to come in and have a physical massage where I am unclothed and vulnerable in this establishment. The interactions and treatment I have received from the manager at this location leaves me fearful that if I tried to come in and utilize these massage credits I would be treated poorly and with retaliation

To whom it may concern,The Retreat Director *** *** of the Massage Heights Folsom location has reached out to Ms*** previously on a number of occasionsPer the terms of the Massage Heights Membership Agreement she agreed to, Ms*** may cancel her membership at any time during the
auto-renewable phase of her agreementAs indicated in her signed Membership Agreement and the copy she received the day she signed up, service credits on her membership do rollover to the following month as long as Ms*** has a membership with Massage HeightsUnfortunately, Ms*** would have to maintain monthly membership payments in order to have a membership at our facilityOver the course of the past years, we have made a number of concerted efforts to assist Ms*** with her monthly membership paymentsWe have allowed the customer to freeze her membership and stopped payments for months since her membership began in September Per rules and stipulations, we were only supposed to allow the customer to freeze her account for at most monthsWe do care about Ms*** and shown above have made a number of attempts to help her with her accountThe terms of this agreement are Massage Heights Corporate policies and as a Franchise we must adhere to these terms and conditionsWe have offered a few customer service options to Ms*** and we are sorry to hear she is unhappy with these optionsIf Ms*** has any further questions, we would love to assist her in any additional way we can and encourage her to speak with the Retreat Director at the facility once moreWe apologize for any inconvenience and look forward to hearing back from herBest regards, Massage Heights Folsom Management

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

In regardd Ms*** account1) As an act of good faith, I am closing this account today The agreement is for payments as stipulated on the agreement, the claint paid only installments.2) I have refunded the last billing from April 23rd, as a courtesy, not based on client's claims.3) On April 7th I sent you (Revdex.com) the facts in relation to this person's complaints I have provided the records of the legal documents and transactions should you need more information do not hesitate to call me Lucio C***-manager*** *** ***