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Master's Builder Reviews (24)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]...

[redacted]   Dear friends  Plz cancel this compliant. Once the company heard I had filed a complaint with Revdex.com they immediately emailed me a prepaid [redacted] label and guaranteed me a refund. Thank you for your help.  [redacted] Sent from my iPhone

[redacted]The surveys presented on our site can disqualify a member after a series of profiling questions.  [redacted] was actually able to reach a $50 payout and received his payment via PayPal on 10/**/16.  We feel this matter is closed as he continues to participate on our site...

and receive credit. Sincerely,[redacted]Member Services

To Whom It May Concern: We have repeatedly responded to [redacted] via our support system, our social media pages and via this Revdex.com complaint.  We have attempted to explain how our process works in various ways and [redacted] is under the assumption that there is a technical issue.  Many of our members disqualify and are then re-directed to another survey that they may qualify for, but there is no guarantee that that is the case.  We have provided [redacted] with various options on what to do next.  To clarify once again, there is no technical issue on our site or with her account.  She is able to qualify for and complete many surveys.  Also our payment records are very accurate and are displayed below as [redacted] has been able to cash out more than the average survey taker on our site.Please take a look at her earnings for 2016, shown via her request dates: [redacted]We consider this matter closed and would like you to re-iterate that there is no tech issue on our site and we have worked with [redacted] to try to convey this message multiple times.  We appreciate her membership and if she chooses to continue to participate with us, we'd be more than happy to keep her on-board.  However she must note that disqualification is part of the nature of the business.Thanks for your time and consideration. Sincerely,Rosemarie C[redacted]Member Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 [redacted]Thank you for bringing this to our (as in, royal WE) attention. Please DO NOT close my complaint without reviewing my comments below. As it appears, see below, this website and company are promoting an unethical behavior and are a serious concern for a safe  online “eco”system. A link shows opinions of others about [redacted] and show similar claims as mine [redacted].A. Since feelings are biased, evidence is the only way to remain objective. On the other hand, I fear that vindale's representative is displaying a bullying attitude, as a verbal act, by claiming that my refusal to accept their surreal claims is only because they were not to my liking. Their tone of voice attempts to discredit my valid claims, discredit their objectivity, and in doing so, to discredit me, in absence of true evidence. What separates delusional thinking from a valid belief, in this case, in the form of a complaint? That would be, evidence.May I remind vindale's representative that I am not seeking any material gain with this complaint. This is the second time they display this attitude in an attempt to close a complaint in a manner to serve their image as company. May I also remind vindale's representative that both MO and NY have laws that impose sanctions for cyberbullying. Luckily for vindale, the NY state only “proposed”, i.e. did not pass, criminal sanctions for cyberbullying. B. Here is the EVIDENCEIn contradiction to vindale's representative claims, the evidence points to the following:1. [redacted] is not an unusual extension. vindale and their representatives may “feel” this way (again), but objective evidence (presented in the previous reply) from [redacted] contradicts their view of the internet. My attempt to contact vindale's privacy department by email was blocked, effectively making their [redacted] functionally non-existent. How exactly did they address this concern? At the time of this posting, their servers still blocks my email from contacting their privacy department (evidence available).2. if vindale's email server blocks my emails because they are coming from an unusual domain, how is it possible for their [redacted] to receive emails from the same email address without being blocked?3. in an email to vindale support, I requested my account to be closed and that no further contact from vindale was accepted (in a separate statement). vindale “terminated” my account yet they chose to ignore my privacy requests by saying that sending support satisfaction surveys was acceptable. This is an example of spamming.4. Upon account closure, I requested vindale to donate my then available funds (2 USD), earned by honest work, to a charity of their choosing. I did not hear back from them re. this request. 5. As mentioned previously, vindale surveys display a malicious type of internet behavior, i.e., fast switching screens, jumps from one domain to another. Proof belowI tried links I received from vindale in emails when my account was active.Most concerning: I managed to complete a survey which promised I earned 0.28 USD but I did not log in, then it took me to another survey.This has 3 conclusions:- promised rewards, I.e payments, are likely non-materializing- the data they put together for the companies they supposedly serve is of little value since I was able to successfully complete a survey (evidence available) with bogus information for the bogus payment I was receiving anyways- vindale belongs to a network of “survey” companies and they do not take ownership or have, much less pay for, their own surveysa. [redacted]c. [redacted]
Link 2 claims a pay of 0.75. I was directed to various survey sites despite the fact I was not logged in.Links go from vindale to (example)[redacted]and the user is presented with FALSE claims“[redacted]”the user then takes the survey, wastes time and then the page directs to either“[redacted]
**
[redacted].”to repeat a similar cycle.From the above, it is clear that [redacted] online behavior is misleading, deceptive and unethical. 
 
Sincerely,
[redacted]

[redacted]:We unsubscribed [redacted]' account on 4/**/15.  He shouldn't be receiving emails from our site anymore.  If he can forward any communication he thinks is coming from us, it would be helpful to note and we can try to correct the issue.Sincerely,[redacted]...

[redacted]

[redacted],[redacted]'s complaint states that she did not receive a payment because she has two accounts.  Her claim is that she does not have two accounts.  However, our system detects any new and/or previous accounts that a member signed up for, and links them to each...

other should they share any information.In this case[redacted] signed up for an account in 2008 and then again in 2014.  She reached payout amount under her new account but was flagged due to the old account which shared name and password info.  We have gone ahead and overridden this flag because [redacted] has not accessed her old account since 2008.Her check has been processed and she should expect to receive it within 7-10 days.Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is completely false! I received an email from this company on May [redacted], and everyday before that. I tried to copy and paste a screenshot, but this page won't allow me to post a picture.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:Apologies for the the delayed response.We never paid [redacted] because it is a requirement that she have $50 in her account before she is eligible to make a request.  This information is listed in our terms, FAQ and request a payment page.In addition, [redacted] has...

been unsubscribed from our site since August **, 2016.  If she is continuing to receive email, she should forward the email to [redacted] along with the headers and we will take a look at which particular email keeps going out to her. Sincerely,Rosemarie C[redacted]Member Relations Manager

[redacted], Apologies for the delay in responding to this complaint.  [redacted] account was removed from our system after learning that there was more than one account in his household.  Per our terms & conditions and FAQ page, there is only one account allowed per household...

and any duplicate or multiple accounts are subject to being terminated and any credit due is deemed forfeited. Since [redacted] appears to be unaware of this condition, we will offer to pay out the $35.52 in his account to close out the matter.  However, should any other duplicate accounts be detected, the same offer will not be extended. Note that the payment can only be made in check form.  [redacted] should notify us if this is acceptable. Sincerely, Rosemarie C[redacted]Member Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]:Thanks for forwarding this complaint to us.  We have received many tickets from [redacted].  In an effort to reduce duplication of tickets, we have merged a lot of them together.  Contrary to what she has stated, we have provided her with some insightful and personal...

responses. Often times when members are not pleased with our site or services, they have unsubscribed from our site.  Since [redacted] does not want to do that, we have reassured her that any disqualifications from surveys are not the result of issues within [redacted] or a personal attack on her account.  We do not receive any benefit from [redacted] being disqualified or from not being eligible to complete surveys.  In fact, we'd like her and any member of our site to complete as many as possible; that is the only way we get paid for leads.  Disqualification can occur after the member answers a series of questions within a survey.  Filling out the profile on our site helps us match her up with ones she may qualify for, but ultimately the individual queries within the survey determine if she is the right fit for it. In addition, we'd like to point out that [redacted] is one of our higher earners and she has already accrued $800 year to date, so that is great considering this is just a hobby for her. We hope that the Revdex.com can re-iterate to [redacted] that there is no personal attack or manipulation against her account.  Oour site is working as it should and she can continue to participate.  Should there be any other questions or concerns, please contact me again. Sincerely,Rosemarie C[redacted]Member Relations Manager

[redacted]:Our requirement for payment requests are that the member must reach a $50 threshold.  Every one of the surveys we present have qualifying questions to be answered.  If the member is disqualified, they are not given any credit but are given another opportunity to try another...

survey.  We would like it if [redacted] would keep trying to participate as she is almost halfway through the threshold.  Does she want to discontinue her participation with our site? Sincerely,Rosemarie C[redacted]Member Services Manager

To Whom It May Concern:There was a technical error that occurred on our site, that did not allow [redacted]' payment to properly process.  Once he notified us, we attempted to send him a check that got lost in the mail.  We tried to track the check but our third party system stated it...

would take another 1-2 days to uncover anything.  Due to this, we offered [redacted] the opportunity to get a payment via [redacted] instead.  There was a slight glitch with [redacted] but once [redacted] was able to call [redacted] and resolve the issue on his end, he was able to get his payment.As always should [redacted] have any further questions or concerns, he should feel free to contact us.Sincerely,Rosemarie C[redacted]Member Relations Manager

[redacted], [redacted] attempted to contact us at 6:36 AM this morning via our chat feature.  We do not conduct business at that time and that is why we did not respond to him right away.  See Exhibit A.That being said, at no time have we had a $25 payout threshold.  Our terms &...

conditions, which members agree to upon sign-up, state the threshold as well as our FAQ page, our "[redacted]" page and our business page on the Revdex.com site. Although we applaud [redacted] for getting halfway through the payout mark, we cannot let him request a payment in this manner nor can we provide the payment as the threshold has been made clear. Should he have any further questions, he can feel free to reach out to us via [redacted]. Sincerely,Rosemarie C[redacted]Member Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not pleased with this response. No insight was ever given as to why these issues occurred and my progress was impeded. This began in August of 2015 and has continued. Screenshots are all that were ever asked for and this process was impossible due to the way the sight moves you from survey to survey. This response to the Revdex.com is as scripted as the responses I have received thru support from the site. The attitude of no screenshots, no assistance is not an appropriate action. Since I reported to the Revdex.com the issues have become worse, since [redacted]'s response to the Revdex.com it has become even worse. Yesterday and today I have been limited to only 4 surveys that paid out at 21 to 28 cents each and today I have not been able to enter any surveys at all and am redirected to a survey that began being posted yesterday that will not open. I reported this and have received no  response at all. The retalliation seems to be progressing.
As for the amount I have made since the beginning of this year, 800 dollars is not accurate. Since I began using this service, my rewards have gone down significantly since August of 2015. Since June of 2016, my rewards dropped so low that I was almost unable to meet the requirements to cash out for the two monthly payment dates. As I stated before their process for reporting  surveys that do not pay out properly is not legitimate. They state when they give you directions to their process that they have no "form" for this. I have been a member for over two years and this has not changed. Using their directions leads to nothing, not even an email to confirm that they received the information.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Unfortunately the limit of one account per household was not made clear since I don't know who the other person is.I look forward to the "check in the mail" in the amount of $35.52.
Sincerely,
[redacted]

They are clearly not telling the truth. Their DBA is Vindale research, as you can see from third image, it is same address and the only company that has been sending me the emails. I just received another today at 10:37 CST.

[redacted],Thanks for bringing this to our attention.[redacted] received an additional email from [redacted] asking about the support he received.  This is separate from any emails he would receive from [redacted].  If he received any of those after June *, then that is most definitely concerning.I feel that all other points have been consistently addressed, even if unresolved to [redacted]'s liking. Thank you for your time and attention. Sincerely,Rosemarie C[redacted]

To Whom It May Concern: Apologies for the delayed response.  [redacted] only accrued $2.05 in her account.  Our terms, FAQ and request a payment page state that a member must accrue a $50 balance in order to be eligible to request payment.  Our surveys are owned and operated by...

third parties that set forth the criteria for qualification.  In order to find out if [redacted] qualifies, she needs to be asked questions that will pre-qualify her for completion.  If she does not meet the criteria they set for, she cannot complete the survey and there is no compensation given.  In some cases, we provide survey attempt credits but that would require a credit inquiry and detailed explanation of any issues with surveys. We will not be providing [redacted] with a $100 as she requested on this complaint. Sincerely,Rosemarie C[redacted]Member Relations Manager

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