Master's Home Solution

I would highly recommend Master's Home Solutions. They were clean, prompt, polite, responsive and helped me a great deal with a third part manufacturer who was dragging their feet getting me a replacement part for the shower door. They even came back and installed the shower door for me and didn't have to. What a wonderful experience. Would do, and will do, business again.

They did a great job on our new tub install! Quick and well done.

Purchased a home with a roof put on by this company. Purchased our home in 2017 roof was put on in 2014. After one year in the home we started with a leak in the garage from the roof. Called the company and explained problem. Got no phone calls returned. Had to call several times and ask for a manager before speaking to anyone. Previous owners left copy of proposal showing warranty box checked off. When I spoke to the secretary I explained the leak and gave the address. She asked if my name was ---- (previous owners name) and I of course said no and she then asked when we purchased the home. As soon as she found out it was longer then 30 days she told me she was voiding the warranty. I was given no notice of transferring warranty when we purchased the home. The proposal paperwork has no fine print! Everytime I call this company to speak to someone in charge I'm told all the fine print is on the website. Why would I go looking for this? Why does my new roof have a leak? Not once did this company offer to come look at the roof at my cost!!!!! I am so disappointed that they take advantage of new home buyers and don't express any concern over their customers or product. This is supposed to be family owned and it feels far from it!

Quality merchandise & excellent workmanship from Master's. I love my newly remodeled bathroom.

I don't recommend even contacting Master's Roofing & Construction for an estimate. They won't schedule you an appointment for an estimate if both homeowner's aren't available at that time. It's hard for some people to understand but one homeowner can gather facts about a project without the other there. We chose not to do business with a company who has this philosophy.

These guys have very poor business and sales practices. They will only give estimates if you agree to a 1-2 hour high pressure sales presentation.
I could be OK with that... and was, but then on top of that, they gladly setup an appointment for me and, after multiple confirmations, decided not to show last minute. They deprioritized me because they decided my job was not large enough. It was a shed roof replacement. They had suggested a main home roof inspection. I thought that was a great idea... I agreed to the appointment. I arranged time off for me and my wife. They confirmed with emails and phone calls.
Then, day of, no show. When I called them they confirmed it was because the shed roof job was too small and they didn't think the main roof should be inspected anymore. Truth is they decided they had better things to do, they overbooked their guys probably, and dropped me with no regard for my time.
Don't give companies like this your business.

Very professional and super friendly from start to finish. No complaints whatsoever. A big THANKS!

This company promised two cruise tickets as part of an incentive program for purchasing a new roof. We never received the cruise tickets despite FOUR telephone calls to their offices. The last telephone call, the woman on the telephone practically laughed at me when I asked why this was such a big deal for them to fulfill.

I filed a complaint with the State Attorney General's office and have still heard nothing from either the AG or from Master's Home Solutions. The roof itself is very well done; I have no quibble with that part of the work. The fraudulent sales tactics are horrible, however, with the false promises leaving a very sour taste in our mouths about this company. I would not recommend this company to anyone because they do not fulfill their obligations.

They did a fantastic job! We absolutely love our tub to shower conversion.

We had a roof, siding and gutters done. The professionals who came to perform all three tasks worked quickly, efficiently and answered any questions or concerns. The products that we chose were more than what you would pay at the big box stores but after doing research we knew that they would be long lasting and unlike the other places, they don't prorate your warranty if there's a problem. From the salesperson to office staff and installers, Great job Masters. Our home looks fantastic

Master's Home Solutions completed a new roof installation on my home in One and a half days. It was complicated by black mold on numerous plywood sheets from the original roof. The installers replaced the moldy pieces and expedited airflow problems while treating the attic to prevent future mold. I was completely satisfied with their work.

Master's Home Solutions (MHS) did a complete work-over of my house. They replaced the shingles on my roof, all windows, and the Al siding with new insulated vinil siding. There were couple of minor disagreements regarding the work scope, but in the end we worked out both of them to my satisfaction. I am very pleased with the quality of work. The house looks like its new. Thank you MHS!!!

Product and work ethic was good. End of job proved to be nice. Salesperson said it was a one day job which actually was a 3 day job. Arriving to start the job each day proved to be a challenge but workers stayed late most days and job got done. Workers were friendly and cleaned up after themselves.

All of the employees from the salesman to the installers were very professional. If the installers had a question for us they came and asked first before proceeding. We would definitely hire them again if we need any more work done to our home.

Roof was replaced 2012 due to hail damage. The next it leaked and has was "supposedly fixed. It has been leaking almost every rain storm we get. I called them numerous times and was told that "I was harassing the office staff. They continue to tell me that it is my window that is causing the damage and suggested I get new windows.
I had a roofer look at it on 4/21/19 and the J channel and flashing was put on incorrectly. I am afraid to call because they are mean and will not help. I told them that I had never had a leak in 70 years before they replaced but they refused to listen.

they did a great job on our bathroom remodel. better then we expected. very professional, arrived on time and left everything clean. materials are good quality. maybe a little expensive but definitely worth it. would definitely hire company again.

Was pressured into the sale of a roof on our house when we called for only an estimate on a detached garage and shed roof. After agreeing to replacing the house roof we had to convince the salesman to look at the detached garage roof, after looking at it, that was "added in" but was told they would not do the shed. Proposal was re-written, with the detached garage added but that paper disappeared with the salesman. Work began on 3-13-19, was told it was completed on 3-30-19 but I have no paperwork stating "completion". Some wrong color shingles were nailed to our roof and had to be ripped off and replaced with the correct color, this caused damage to the underside of our decking. We were told we have a warranty with them as well as the shingle company. When I contacted the shingle company today, I was told there was no record of receiving any paperwork from Masters. I was told I would receive vacation passes paid for by the shingle company but when I spoke with a representative there, she never heard of such a thing. Where is the "pink" paper the salesman had me sign days later, better yet, what was that paper I signed? There are other issues with this company not related to "contract issues". Financing was not explained properly for this job, workmanship issues as well.

We had a walk-in tub installed for medical purposes. Such an amazing transformation!

No help with warranty

I had signed a contract with Masters to put a shingle roof with a 50 year warranty and gutters on my house and gave them a $1000 deposit. When I talked to my neighbor, he indicated that he thought part of my roof was not pitched enough for a shingle roof. I had another roofer come out, and he told me the same thing. So I tried to talk to Masters about it and they insisted that it was a 2/ 12 pitch and could be shingled. I tried to cancel the project and they threatened to sue me. So I called the other roofer and he insisted that the roof was only a 1.6/ 12 pitch and would void the shingle warranty. He advised me to download a pitch meter onto my phone, and I did so. My roof was a 1.6/ 12 pitch. I called GAF roofing manufacturer and they confirmed that they would not warrant the roof. I called Masters again, told them they were getting ready to put the wrong roof on my house. So they finally came out to check the pitch. The person who came out verified that I was correct and proceeded to sell my a self sticking rolled roof solution. I asked about the warranty and he said it was 25 years. I considered it and decided that I didn't want to have to put another roof on in 25 years or less. So, since they could not deliver the roof in the contract, I was able to cancel the contract and I did so. I also asked for my deposit back. I didn't hear anything from them until a check came for $500. I called them and asked where the rest of my deposit was. They said that they are keeping $500 because they had sent someone to my house to measure the roof. In my opinion, since they could not deliver the roof they promised and almost put a roof on that wasn't designed for my roof, I should get all of my money back.