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Mattioni Plumbing, Heating And Cooling

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Reviews Mattioni Plumbing, Heating And Cooling

Mattioni Plumbing, Heating And Cooling Reviews (64)

Prompt, knowledgeable, respectful service - would definitely use again

I was satisfied with the fall checkupThe checkup was performed on time and happily no problems were foundSome recommendations concerning maintenance were made

Terry was very ProfessionalHis work was impeccableHe gave me the Cost up FrontI completely trusted him in my house aloneAny future work to be done I will request Terry

Review for Matt J - outstanding service this morning on my HVAC system Matt is personable and knowledgeable send him back again

I am always pleased with the service received from Mattioni Plumbing They are reliable and always do a great job Norm has helped me out many times, especially with unclogging our kitchen pipes Thanks again!

What a great experience :) Last Saturday morning I had a big problem, my water service line leaked inside the house and we had to shut off the water at the curb sideI called Rob Wfrom Mattioni Pluming and he immediately informed his companyRob came over first thing Monday morning to check on itWe needed to dig out the front yard to get to the pipe for the repairAfter making a big hole for him to work on it Rob came back with his colleague Wendell at 1:45pm and by 4pm everything was done and I had my water backRob and Wendell are very friendly, clean and very efficientThey do really good quality work, they are fast and leave the job site as if nothing had happenedThe office assistant Patricia Pis friendly and very helpful answering all your questions and providing email confirmations and info materials right awayI can highly recommend this company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is in response to Mattioni Plumbing, Heating & Cooling in regards to reference number [redacted] I received ** [redacted] ***’s letter It appears that ** [redacted] did not fully understand my concerns and dissatisfaction about the services they provided me ** [redacted] stated in his letter that [redacted] (service person) diagnosed that there was a crack in the secondary heat exchanger and that I was better off replacing the unit rather than repairing it What ** [redacted] does not understand is that the secondary heat exchanger did not have a crack and I did not have to repair or replace it The secondary exchanger was just fine The problem with the unit was due to a pluggage in the line that was fixed very quickly by a service person from a different company ** [redacted] talks about the high quality of work they perform at Mattioni, but he fails to understand that as a customer I have lost trust in their work I was only a few minutes away from spending thousands of dollars on replacing a unit (based on Mattioni’s diagnosis) that did need replacement I do not call this high quality work! ** [redacted] also stated in his letter that when their service person attempted to remove the hose from the inducer motor it snapped off due to the unit’s age Mattioni’s service person (***) mentioned the same thing at the time he broke the piece that the unit was old and was more than years old Again what ** [redacted] fails to recognize is that Mattioni misdiagnosed the age of the unit and the reason the piece snapped off The unit is not old, it is only years old and the piece on the motor did not snap off due to age, but due to their (lack of) workmanship and negligence** [redacted] has mentioned that Mattioni is willing to fix the motor and the assembly free of charge but they cannot have another company to do the repair because Mattioni cannot guarantee another company’s work I am not asking Mattioni to guarantee another company’s work I am simply asking Mattioni to pay for the damages they had done to my property due to their negligence Mattioni has been grossly wrong on their diagnosis and repairing of my heater and I will not trust them with any work they have to do for me Regards, [redacted]

Their work and customer service is very professional

Rob and Wendell arrived on time, got right to work and did an excellent job They met all of my expectations -- and then some Good guys to work with and THEY KNEW WHAT THEY WERE DOING

Thanks to Matt for coming out to fix the heating in my home todayWoke up with no heatI called Mattioni After waiting a bit they were able to get an appointment for later that afternoonMatt was able to diagnosis the problem quicklyMatt paid careful attention to the whole unitHe was friendly and explained all charges and suggestions

Revdex.com: I have heard from the business and been in contact with a representative This matter has resolved to my satisfaction Regards, [redacted] ***

I used Mattioni services to improve the quality of my home heating and Air conditioning systemDennis arrived on time He listened and understood my request for additional registers to be installedHe then suggested an excellent solution for my register requestHe solution was intuitive, imaginative and very practicalDennis installed an Air Scrubber Plus UnitHe was precise and explained every step in the processDennis is an excellent asset for MattioniDenis is motivated, friendly, hard-working and dedicated to satisfying the customerMy home is now a healthier place to live thanks to the efforts of Dennis

We have been customers of Mattioni Plumbing for years Always excellent service Norm Cwas prompt, courteous, professional, and helped us resolve an unsatisfactory situation with a defective kitchen faucet After review of the situation, Norm established three different options for a plan of action which he took the time to explain in detail He also saved us money by reducing the installed price of the chosen faucet as well as renewing our expired homeowners club plan Overall, an excellent experience Norm Cdid a fantastic job!

I just received excellent service from Mattioni Plumbing, Heating and CoolingJim L [redacted] replaced the filter on my heating/cooling systemWhen he experienced a slight problem, another technician showed up to help him within minutesBoth were helpful, kind, and polite

We have been doing business with Mattioni for 6/years for both H&C, plumbing and Gas Fire place servicing Each and every person who has come to service us has always been professional, courteous and respectful of our home We have had on people who have serviced the H&C systems Today we met the third person “Fran” While we were sad to see the last tech was no longer available, Fran stepped in and by the time he left, it was as if he was our tech all those years We will be sure to always ask for Fran going forward…especially with a new H&C system going in! The H&C system are original builder units and as such, we all know low cost, low bidder It was time to bite the bullet and stop putting any more resources into the old unitFran call a field supervisor to come out and assess the situation and give us an estimate He waited until Jerry, the supervisor arrived within minutes! They reviewed the situation and I got my estimate When I asked when they could do the replacement, the answer shocked me – tomorrow (if he could get the unit later or worse case Tuesday (Monday being Memorial day holiday)That is service Thanks to the Mattioni family! Alex & Irene

Very professional and thorough job

The Mattioni team did an excellent job! They were prompt and professionals

Dear [redacted] ,I am writing in response to the complaint that was received by the Revdex.com on 2/25/The reference number given to us is [redacted] I would like to thank you for the opportunity to offer our perspective on this situation, as obviously this is something we attempt to avoid and fortunately do not experience frequently.We were called to [redacted] 's home on Saturday 1/25/for a no heat call during our emergency hours [redacted] described in his notes that he believed there was a crack in the secondary heat exchanger and that when he attempted to diagnose the unit further by removing a hose from the inducer motor it snapped off due to age and conditionHe then reviewed the situation with the customer, telling her that it would be in her best interest to replace the unit rather than invest a substantial sum into a repair that ultimately would only act as a temporary solutionShe then refused to pay [redacted] for his diagnosis, however she did eventually pay our emergency dispatch, load and travel fee before telling him that she was going to call another service provider[redacted] called our office and told us that she had [redacted] out to her house and that they were able to get the unit back up and running by taping the hose back to the inducer motorShe then said that they quoted a price of $and $of that would replace the motor and assemblyAt that point she requested that we pay for [redacted] to make the repair because our technician broke the hose during his visitI apologized to [redacted] for the inconvenience that my technician caused her from his initial visitI also informed her of our zero tolerance policy for unethical performance as well as our six decades of high quality service in [redacted] County and that our reputation relies on our ability to highly satisfy our customersI then described to her that it is not our policy to pay for another HVAC company to perform services however we would be more than happy to return to her home and replace those parts free of chargeI explained to her that I cannot guarantee the quality and professionalism of another companyShe insisted that we pay [redacted] to do the work and wanted to bring a family member into the conversation, to which I agreedThe gentleman described again their perception of the situation and I apologized to him as well and communicated that I had offered [redacted] to send one of my technicians out to replace the motor and assembly free of chargeAt that point he was able to convince her to have us back to do the workI scheduled her at a time that was convenient for her and dispatched my technician to her house with the necessary partsShortly after my technician arrived at the home, [redacted] refused to have him do the work and instead insisted that we pay [redacted] to do the workI told my technician to return to our shop and I called [redacted] to discuss thingsWhile on the phone I asked her why she had decided not to have us do the work and she said that because we broke the hose that we were financially responsible for fixing itI reiterated that we were not charging her to replace not only the hose and subsequent assembly but also the motorShe then stated that she wanted [redacted] to do the work and that she wanted us to pay themAgain, I explained to her that we would not pay another company to do the work, rather we would be more than happy to do the work for her free of chargeAt that point she threatened us with legal action and a slanderous complaint to the Revdex.comI again explained to her that the last thing I want to have happen is for our company to not take care of her and again that we were more than happy to do the work she wanted free of charge, but that we will not pay another company to do the work:That offer was not appropriate in her eyes and so we ended our conversation.If you have a moment to contact me with some guidance it would be greatly appreciated like to resolve this issue as soon as possible.Thank you again for the opportunity to explain our side of this unfortunate situation

Mattioni Plumbing has recently remodeled an upstairs bathroom and installed a new water heater, expansion tank, and pressure relief valve The bathroom work was flawless; the sales associate and the installers did a superb job from start to finish The water heater work was was done in a superior fashion The technicians were professional, friendly, and careful not to make my home any less of a home After they were done, it seemed as if they had never been there I can not recommend this company enough

Mattioni is a great business Fran was very thorough and explained everything he was going to do before doing it He then ran all the options for me I recommend them to anyone

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