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Mattioni Plumbing, Heating And Cooling

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Reviews Mattioni Plumbing, Heating And Cooling

Mattioni Plumbing, Heating And Cooling Reviews (64)

Very friendly and personableAnswered all of our questions with detail

Had some work done on the house by Paul M., technician at Mattioni Plumbing today and I am very satisfied as usualPaul is the nicest guy and besides doing clean and efficient work he truly has the method and the knowledge for finding problems and solutions that extend beyond your house's plumbingBest about that is that he will always take the time to explain the why ( there is a problem ) and how ( it can be fixed )Through the years we have been using Mattioni ( about a decade, now ), he gave me numerous tips for house maintenance and helped us save money where I couldPaul now works with Brian, another nice guy always smiling and polite, as well as discreet and cleanIf you are looking for a reliable and super nice team to take care of your house's plumbing, I cannot recommend Paul and Brian enoughThank you guys!

This is to recognize the outstanding service provided to us by Jared C [redacted] He has worked for two days to repair our well tank and water conditioning system He has been timely, efficient and courteous We would highly recommend him to anyone who needs plumbing services

My full name is [redacted] ***Please do not publish that publically

Shawn N was great, very nice and helpfulExplained everything well so I could understandVery thorough

Water heater began leaking overnight. Called for service around 8 in the morning; their dispatcher got back to me within 30 minutes, and their team was at my house about an hour after I first noticed the problem. Within 5 hours of my discovering the problem, they'd installed a new water heater along with some upgrades (automatic shutoff valve) that I'd requested. Will definitely be using them for plumbing and HV/AC in the future.

Up front, prompt, courteous, work performed well They're a little expensive compared to other plumbers in the area, but like anything you get what you pay for

Norm Cwas knowledgeable, thorough, efficient and professional He quickly analyzed different possible sources of the water problem we were experiencing and identified the likely issue

Rob from Mattioni did our plumbing inspection today and was excellent! He was on time, thorough, patient with my questions, and professional in every wayHis explanantions were clear, honest, concise, and completeWe greatly appreciated his time and help!

Please see my below response to [redacted] on [redacted] on February 3rd or 4th Her report on [redacted] states we completed work; however, we did notWe only charged for the show up fee of $(the same fee we charge everyone) and, as shown below, I am happy to refund her the $if she returns my call that I made to her and left her a voicemail asking her to return my call She has not returned my call Please advise on what I should do next.Thank you,Anthony###-###-#### Review Date: February 02, 2016Member: [redacted] ***WEST CHESTER, PA ***Categories: Heating & A/CPlumbingServices Performed: Yes [redacted] More Weight is given to a review where work has been completed.Work Completed Date: January 26, 2016Hire Again: NoApproximate Cost: $60.00Description Of Work: paid for estimate for basic home plumbing work and never received itMember Comments: I contacted Mattioni Plumbing (Downingtown, PA) to secure estimates for an older home I just purchased that required a number of plumbing and heating fixes/upgrades (most of it pretty basic work like swapping out toilets and faucets)During my initial call, the phone rep indicated there would be a $charge for a plumber to visit my home and provide an estimate, which I reluctantly accepted really only because the previous home owner had already had service performed by this company and the company had service history for the property During that initial call, I itemized for her all of the work I anticipated would be requiredSO, imagine my surprise the day after the visit when Rob W (the person who had visited my house) called me to tell me that he 'forgot' to tell me that there would be another $FEE for him to provide me with my estimateWhen I challenged him about the $fee he already charged me for the estimate, his response was that it was 'just for him to come to my house.' He also went on to tell me that he actually 'spent too much time at my house' as it was for the $Needless to say, I declined to pursue business with a company that would condone such a deceptive business practice While the time I wasted engaging with this company will never be recouped, the least they could do is refund the $for the estimate they never provided! Share on Band of Neighbors: YesCompany Response: Dear [Member Name Removed], We are so sorry you felt misled in dealing with our companyOur technician, Rob, returned with a heavy heart when he realized he did not explain this fee($250) is credited toward the cost of the job had you wanted to move forward with the workWe would be happy to refund your $travel charge as we feel we should have better explained our policy to you before leaving your home to give you your options on how to move forward to the next stepThank you for taking the time to write this review, your time is valuable to usWe are happy to be there for you if you ever need us in the futureWe wish you all the best in your new homeAll the Best, Anthony M [redacted] Plumbing Manager Anthony [redacted] | Downingtown, PA ***Office: ###-###-#### | Fax: ###-###-#### [redacted] @Matplumbing.com | www.matplumbing.com

I have used Mattioni several times and have always found them polite, clean, and helpful when tackling whatever problem I throw at themI continue to use them because they are very good at what they do and make it easy to work with them

Excellent experience starting from the dispatcher to the service technicians that did the work Called on a Sunday to report a leaking main water valve The dispatcher gave an approximate time for the technician to arrive and then followed up with a call when they were en route Technicians provided estimates and options before starting the work They were very careful about wearing disposable booties throughout the house The work area was left clean once the repair was completed

As usual, Mattioni Plumbing folks confirmed my appointment and Paul show up on time and did his usual great job serving our water treatment system His friendly manner and willingness to explain exactly what he is doing is a real plus

Our need for service was promptly answered Rob Wand Matt Gwere dispatched the same day and installed our new water heater which was in stock Service was courteous, professional and all aspects of the work explained We are very happy with the service and cost

Mattioni Plumbing and Heating has provided outstanding service to usStaff has always been responsive, courteous and professional to our needsI highly recommend their firm

On time and courteous, this local company strives to make you a loyal customer

We needed a leaking hot water heater replaced We received prompt and courteous service; the work is excellent---Jared and Derek respected our home (no mess, no damage) and worked quickly and efficiently; I would have no hesitation recommending Mattioni Plumbing, Heating & Cooling

Shawn Nand Jim out to clarify air conditioning reading and questions They were both very nice polite and informative with all my questions totally satisfied star!

Matthew was excellent

Great service for my annual heating inspection and good explanation about what was going on

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