Mattress King

We are suggested and advised one thing by the Store Manager [redacted] to get our sale over a competitorNow we are being told differently by the VP [redacted] Customer #XXXXXXXX, Salesperson DS (***), sold us several items at Store [redacted] At that time, Mattress Firm was running a special for free bases with their mattresses [redacted] suggested a King Kleinman SPT mattress to us which came with a FREE baseAt the time we were not sure we would like the mattresses and [redacted] advised they do not do a money back guarantee like [redacted] doesHe did state they do a day comfort exchange but we have to keep the initial mattress at least days to really try it outHe stated if we did not like it in days, that we could come back and do a mattress for mattress exchangeHe said specifically since the base is free on this mattress, and not part of the mattress price, that it would have nothing to do with the exchangeSo as he stated, the receipt shows Mattress for $1834.99, and the Base for

Will not honor warranty; their agency will use every excuse they can think of to deny the claim I purchased this new mattress in and ensured it had the best warranty available - years for this model Sure enough, one side collapsed, evident by pictures of a compressed bedside and levels, although the company told me to go to the store and get this high tech gear called "A wood block and string and bolts" I tried to use them but thanks to camera technology, visual tricks can happen Their next excuse is no stains - even if it's a quarter inch of orange koolaid or residue left by frebreeze Then every bit of paper documentation (DO NOT REMOVE THOSE LABELS AFTER BUYING!) you can provide Then they say no; even if they rarely say yes you must pay a replacement fee, delivery, and buy a new model mattress as they no longer make yours after a yearTherefore, I may pay a non-deductible typep payment for a new mattress I am not even sure I will like; that is, if I am approved

Mattress received not the mattress purchased On 4/I purchased a mattress from mattress KingI purchased a floor model mattress without any stains of any kindOn 4/the mattress that was delivered had multiple stainsI would never purchase a mattress for 1600$ that had stainsThe manager said there is nothing he could doI want to return for a full refund or exchange for the mattress I purchasedThe corporate office says there is no manager avaliable and doesn't know when there will beNow refuses to answer when I callI am currently sleeping on a air mattressPlease help

The complaint was against BOTH companies as [redacted] collects the warranty information for [redacted] and they work together to deny warranty claims HOWEVER, after months of sending information and arguing with BOTH [redacted] and [redacted] , I received a store credit voucher to replace my mattress You can close the case

we ordered a mattress and box spring and the box spring delivered was too big, and we were told we would have to pay to correct the issue we purchased the mattress and box spring from the coolsprings store, from [redacted] on Tues and had it delivered on Thursday, on setting up the bed it was apparent the box spring was too tallWhen we called immediately to correct the issue, we were told we would have to pay an additional to exchange the box spring for shorter productWhen we asked to cancel the order and return the product, we were told they will not take returns We DID NOT order the larger box spring and we are not sure how this decision was made and therefore we should not have to pay for ***'s mistake in sending the wrong box springWe called within an hour of the wrong box spring being delivered and should have been able to resolve this issue immediately

They take your credit card # and keep charging people They pop up another product and just be clicking, next you have ordered it!! The email without an invoice, without a return address, without anything explaining that you must return these products or you will be charged into weeks full price and on a returning mailing list for more products once a month The trial product tricked and mislead me to believe that I am done ordering the trial, but they kep charging me every month for months I was in different countries for months, and did not notice until now, but they charge me times, and worst of it, no product was received!!!!! When I called the customer service, the lady name Marina's voice echoed and barely heard her, and she kept insisted on not refunding me the money I am not 200% satisfied the product because I did not receive them, and the way they do the business and the customer service is no t helpful She hang up on me and left me with anger

I purchased a queen mattress in Dec'I noticed it had a separation of the buttonsYou have a month to complain and I was days over But was told by the sales clerk I could take pictures and send them to Mattress King in care of Jerry/ Shane which I did They have not rresonded to either emails so I sent more pictures this past week and still no responseThe sales rep, Timothy [redacted] was very acommendating in helping report this defectI am very disapointed in the owners and their customer relations My invoice number is #XXXXXXXX

Revdex.com: At this time, I have not been contacted by Mattress King regarding complaint ID [redacted] Regards, [redacted]

Went into store for exchangeCompleted paperwork and paid differenceThe next week they called and said I now have to pay $additional I purchased two beds with mattressThe mattress have a exchange guaranteeWent back the next weekend to get exchange for my wife's mattressesI was told you have to wait days We waited the days went back into storeCompleted the paper work with the store employee and paid the differenceThe mattress was on sale so, the exchange was the sameI paid the additional delivery fee All was well when my wife and I left the storewe even setup the delivery date for Dec 2, The next week the store manager called us to inform us she would not deliver the mattress unless we pay an additional $I can't believe Mattress King in not honoring the agreement we made with them in their store [redacted] ***

Went into store for exchangeCompleted paperwork and paid differenceThe next week they called and said I now have to pay $additional I purchased two beds with mattressThe mattress have a exchange guaranteeWent back the next weekend to get exchange for my wife's mattressesI was told you have to wait days We waited the days went back into storeCompleted the paper work with the store employee and paid the differenceThe mattress was on sale so, the exchange was the sameI paid the additional delivery fee All was well when my wife and I left the storewe even setup the delivery date for Dec 2, The next week the store manager called us to inform us she would not deliver the mattress unless we pay an additional $I can't believe Mattress King in not honoring the agreement we made with them in their store [redacted] ***

Mattress was purchased July 2016, we were not told that the mattress would and box spring would be taken from the display room I paid $*** plus taxI discovered they were a year old and the mattress was sinking in severalWe callec and reported the problemWe were told to
Come and get a package ad to how we could file a complaintWe got the packet, followed the instructions sent pictures of the mattress and pictures of tags on the mattress on September 30, We have been dealing with sending photos several times s we wete told the ones sent weren't correctWe sent the last pictures on December 29, We received a call frim *** the general manager on January 2, 2017, indicating he didn't see any indication from the photos that the mattress was sinking.we had to turn the mattress and still feel the areas that are sinkingMy wife has back problems and this has made it worseI wouldn't have bought the set if I had know it was coming pff the display room and had been th

This company is AWFUL! How it doesn't have thousands of terrible reviews is just beyond me! They practice deceitful advertising and sales techniques offering a free trialAll the customer has to pay is shipping Apparently, in the very, very FINE print it states that you are enrolling in a monthly delivery of whatever product you decide to tryAnd the price is marked up DRAMATICALLY! Twice as much as what you can get it for on *** They took almost $out of my checking account before I even received the free samples! When I noticed, I immediately calledThe woman I spoke with was rude and ignored my repeated requests for a full refundWhen I asked to speak to a supervisor, I was told there wasn't one! Only when I threatened to post negative reviews on every form of social media they used, did the woman very rudely tell me she'd issue me a full refund and then hung up in my face! I was DUMBFOUNDED! Never in my life have I experienced such disrespectful and deceitful sales

return policy, poor customer service, will not return phone calls as promised, trying to gauge customer for additional moneys in an exchange pro
Purchase date - 2/19/
Delivery date - 2/24/
Advised company that we wanted to return product after 2nd dayThey refused, stating that no return could be made within first days
Went back on 3/19/to initiate return process, as the original bed has not been used since day #
Business will not refund, only exchangeAdvised of new mattress selection, which is now $more than the intial sale price during the promotional period
We also requested the box springs be exchanged, as we were sold standard size rather than "low profile"We were unaware at time of purchase that there were different sizes, but now that we are aware we want the right size, and the ones that match the mattress
Business advised that box springs cannot be exchange as part of transaction without additional cost(Box springs were free in

we ordered a mattress and box spring and the box spring delivered was too big, and we were told we would have to pay to correct the issue
we purchased the mattress and box spring from the coolsprings store, from *** on Tues and had it delivered on Thursday, on setting up the bed it was apparent the box spring was too tallWhen we called immediately to correct the issue, we were told we would have to pay an additional to exchange the box spring for shorter productWhen we asked to cancel the order and return the product, we were told they will not take returns
We DID NOT order the larger box spring and we are not sure how this decision was made and therefore we should not have to pay for ***'s mistake in sending the wrong box springWe called within an hour of the wrong box spring being delivered and should have been able to resolve this issue immediately

Mattress received not the mattress purchased
On 4/I purchased a mattress from mattress KingI purchased a floor model mattress without any stains of any kindOn 4/the mattress that was delivered had multiple stainsI would never purchase a mattress for 1600$ that had stainsThe manager said there is nothing he could doI want to return for a full refund or exchange for the mattress I purchasedThe corporate office says there is no manager avaliable and doesn't know when there will beNow refuses to answer when I callI am currently sleeping on a air mattressPlease help

Purchased a Simmons Beauty Rest mattress with yr warranty from Mattress They refused to honor the warranty stating they are just a sales outlet
Purchased a queen size Beauty Rest mattress in August of for roughly $ Within yrs the mattress began saggingBut because I travel extensively, as in 2-weeks at a time, I dealt with it until I started waking up in painThinking maybe my box spring had gone bad because this mattress is made with individual coil springs, I purchased a new solid top box spring only to realize that it was the mattress coils that have lost its tension/strength and no longer supporting meNow feels like I'm sleeping in a holeI placed a warranty claim with Mattress King according to their procedure with the string and tape measure, never heard anything for the first month until I went back to the store in person, where a call was made, My email was "Misplaced"(Yea right stall tactic #1)
I would like to interject that since I purchased

In regards to this complaint, the customer was informed that the sectional would be in stock the week of Aug7th, not on Aug7th We admit to a couple of hiccups in the accuracy of our delivery times We had a personnel issue we had to deal with, that put us behind, but that is our
concern not an excuse for not being there when we told the customerI personally kept in contact with ***, along with her inundation of phone callsOur distributor pulled the wrong part, I personally picked up the sectional from our distributor and didn't notice the difference in box numbersThey are labeled part number-1, part number-, part number - We received (2) -2's instead of (1) - I came into work on my day off to take care of the Harris's delivery, because of the many delaysWhen I was assembling their sectional I noticed the mistake in box numbersThat following Monday we picked up the correct box, I delivered it when I got off work like I told her that SaturdayShe had 1/a sectional for daysI saw the way she was looking at the sectional and she had made a remark about it being cheaply madeUltimately, they had buyers remorse, but our invoices and store signing clearly state no refunds on special/catalog ordersWe fulfilled our end by delivering what they purchased, it was delayed, but they received itFor the record, not once did I lie to them

Went into store for exchangeCompleted paperwork and paid differenceThe next week they called and said I now have to pay $additional
I purchased two beds with mattressThe mattress have a exchange guaranteeWent back the next weekend to get exchange for my wife's mattressesI was told you have to wait days We waited the days went back into storeCompleted the paper work with the store employee and paid the differenceThe mattress was on sale so, the exchange was the sameI paid the additional delivery fee All was well when my wife and I left the storewe even setup the delivery date for Dec 2, The next week the store manager called us to inform us she would not deliver the mattress unless we pay an additional $I can't believe Mattress King in not honoring the agreement we made with them in their store*** ***

Sheets sold were horrible and very expensive
I had purchased sheets from Mattress King about four years ago when I bought my mattressThey were expensive, but very soft and comfortableWhen they were showing wear, I wanted to replace them with the same sheetsI called to see if they still had them and was told it was the same product sold four years agoI went and purchased them for $I got them home, washed them before using them and when I pulled them out of the dryer was horrified at the qualityThey felt like sandpaper and terribly wrinkled despite having been taken out of the dryer before it turned offThere was no way I was going to sleep on them! I called to explain my concern and was told they cannot resell them so I can't return themI wouldn't want them to resell themWho would want them? I wanted my money back and wanted them to send them back to the company that sold them to themThey refusedI will never step foot in a Mattress King again!!!

Will not honor warranty; their agency will use every excuse they can think of to deny the claim
I purchased this new mattress in and ensured it had the best warranty available - years for this model Sure enough, one side collapsed, evident by pictures of a compressed bedside and levels, although the company told me to go to the store and get this high tech gear called "A wood block and string and bolts" I tried to use them but thanks to camera technology, visual tricks can happen Their next excuse is no stains - even if it's a quarter inch of orange koolaid or residue left by frebreeze Then every bit of paper documentation (DO NOT REMOVE THOSE LABELS AFTER BUYING!) you can provide Then they say no; even if they rarely say yes you must pay a replacement fee, delivery, and buy a new model mattress as they no longer make yours after a yearTherefore, I may pay a non-deductible typep payment for a new mattress I am not even sure I will like; that is, if I am approved