Mauder Heating & Air Conditioning

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@primetimewindowcleaning.com This has been resolved with the customer directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called me but only sent a check for $dollars and shorted it by $They said they would bring me whole which requires another $check Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@primetimewindowcleaning.com This has been resolved with the customer directlyWe issued her a refund check immediately for the discrepancy in the invoiceIt was a simple misunderstanding of a $overchargeI spoke to Ms [redacted] and we agreed that we would send her a check for the coupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Our apologies for the delayed responseI have been on my honeymoon the last weekI spoke to our customer support staff and told the team lead to directly reach out to customer [redacted] (team lead) just informed me that he spoke to Mrs [redacted] on the phoneThey have a good discussion and arrived at a solutionWe will be issuing Mrs [redacted] a full refundBrad is personally handling this and we will let customer know ASAP when refund has been issued***

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@PRIMETIMEWINDOWCLEANING.COM WE REMOVED # (XXX) XXX-XXXX FROM OUR DATABASE THE ONLY REASON WE WERE CALLING IS BECUASE MR [redacted] IS A REPEAT CUSTOMER, WE HAVE SERVICED HIM SEVERL TIMES I HOPE WE CAN EARN HIS BUSINESS AGAIN IN THE FUTURE KINDEST REGARDS, PRIME TIME WINDOW CLEANING, INC

Initial Business Response / [redacted] (1000, 12, 2015/05/15) */ We removed this customers information from our database last yearIf they received a call from us they must have filled out an inquiry somewhereWe double checked our records and do not have their contact information in our database

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI find it troubling that someone who never utilized their services was added to their "repeat" customer database, but as long as I never receive promotional calls from them again, I am happy Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We do not prey on senior citizensWe do not have anyone by that name in our records Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they called AGAIN and scheduled and confirmed an appointment for 08/17/which, upon learning of it, told the number which "confirmed" the appointment that I would have the police remove their "representative" if he came on to her propertyThey told me they could continue to call her, as she had allowed them to service her in the past, and that they had no idea that she was elderly I told them, "So you are trying to get me to believe that your employee had ABSOLUTELY NO IDEA THAT THIS WAS A SENIOR CITIZEN? She's He knew!" Repeated calls have not resulted in a cessation of the harassing trolling callsAnd it turns out, I'm not alone Their representatives also claim that - despite repeated calls and confirmations of appointments - [redacted] 's address and phone number are not in their recordsThat would be because she wisely left the phone registered to her deceased husband's name, as many widows of her age choose to do What kind of sg preys on grandmothers? Appalling! Final Business Response / [redacted] (4000, 12, 2015/09/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@primetimewindowcleaning.com Please dismiss this complaint and we do not appreciate the fowl languageWe will not contact these people anymore

We have removed this customers information from our repeat customer database Sorry for all of the trouble

I personally spoke to Mr*** and it was a simple misunderstanding and everything was resolved We hope to service Mr*** gutters again this fall

Initial Business Response /* (1000, 10, 2014/12/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
We have serviced this home several times, the last being in Our technician did his best to clean out the gutters, but
they had clearly not been cleaned in over years since the last time we were out in June We informed Ms*** that without regular maintenance, that this could happenThe underground drains leading away from the home get cloggedWe advised her that to get this taken care of correctly that she would need to call a plumber to roto-root the drains out (which she did) We did not charge Ms*** for the service that day
I take it the plumber did his job well and the drainage situation is resolvedUnfortunately we cannot pay our customers home repair bills clearly due to their negligence
I hope Ms.*** can find resolve in this and one day realize that this was not our faultWe would love the opportunity to service her again in any capacity
Kindest regards,
*** ***
President
Prime Time Window Cleaning, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution is satisfactory to me
I would not call it a miscommunicationI would call it a disagreementHowever, they did agree to pay the differenceTo that end, I am satisfied and consider this issue resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@primetimewindowcleaning.com
This has been resolved with the customer directly.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
They called me but only sent a check for $15 dollars and shorted it by $40. They said they would bring me whole which requires another $40 check.
Final Business Response /* (4000, 9, 2015/08/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@primetimewindowcleaning.com
This has been resolved with the customer directly. We issued her a refund check immediately for the discrepancy in the invoice. It was a simple misunderstanding of a $15.00 overcharge. I spoke to Ms. [redacted] and we agreed that we would send her a check for the coupon.

Initial Business Response /* (1000, 5, 2014/10/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@PRIMETIMEWINDOWCLEANING.COM
WE REMOVED # (XXX) XXX-XXXX FROM OUR DATABASE.
THE ONLY REASON WE WERE CALLING IS BECUASE MR. [redacted] IS A REPEAT CUSTOMER, WE...

HAVE SERVICED HIM SEVERL TIMES.
I HOPE WE CAN EARN HIS BUSINESS AGAIN IN THE FUTURE.
KINDEST REGARDS,
PRIME TIME WINDOW CLEANING, INC.

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
We do not prey on senior citizens. We do not have anyone by that name in our records.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
Because they called AGAIN and scheduled and confirmed an appointment for 08/17/15 which, upon learning of it, told the number which "confirmed" the appointment that I would have the police remove their "representative" if he came on to her property. They told me they could continue to call her, as she had allowed them to service her in the past, and that they had no idea that she was elderly.
I told them, "So you are trying to get me to believe that your employee had ABSOLUTELY NO IDEA THAT THIS WAS A SENIOR CITIZEN? She's 85 . . . He knew!" . . . Repeated calls have not resulted in a cessation of the harassing trolling calls. And it turns out, I'm not alone.
Their representatives also claim that - despite repeated calls and confirmations of appointments - [redacted]'s address and phone number are not in their records. That would be because she wisely left the phone registered to her deceased husband's name, as many widows of her age choose to do.
What kind of sg preys on grandmothers? Appalling!
Final Business Response /* (4000, 12, 2015/09/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@primetimewindowcleaning.com
Please dismiss this complaint and we do not appreciate the fowl language. We will not contact these people anymore.

Initial Business Response /* (1000, 12, 2015/01/26) */
1/25/15
This complaint was taken care of immediately with Ms. [redacted]. She was aware that the gutters were cleaned and we discounted the bill for the miscommunication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I find it...

troubling that someone who never utilized their services was added to their "repeat" customer database, but as long as I never receive promotional calls from them again, I am happy.
Sincerely,
[redacted]

Our apologies for the delayed response. I have been on my honeymoon the last week. I spoke to our customer support staff and told the team lead to directly reach out to customer. [redacted] (team lead) just informed me that he spoke to Mrs. [redacted] on the phone. They have a good discussion...

and arrived at a solution. We will be issuing Mrs. [redacted] a full refund. Brad is personally handling this and we will let customer know ASAP when refund has been issued. [redacted]

Initial Business Response /* (1000, 12, 2015/05/15) */
We removed this customers information from our database last year. If they received a call from us they must have filled out an inquiry somewhere. We double checked our records and do not have their contact information in our database.

We have removed this customers information from our repeat customer database.  Sorry for all of the trouble.