Maurer Quality Carpentry

I will review this situation today and make sure that it gets handled by this evening at the latest We will be in contact shortly

We do apologize for the mistake by our team members This is a case of miscommunication between our management team and the team leaders The incentives changed as of the 3rd and that did not leave us enough time to change the newspaper ad nor our tv commercials Both corrections have been made but we will honor our mistake if you would like to come back in We are an honorable company and do not want anyone to feel that we are trying to pull a fast one on anyone

I do not feel that we owe this customer anything We did not force anyone to sign paperwork I am very certain that if they could have qualified for a Rogue, we would have gladly sold them a rogue I have to be vague in my response because I cannot find anyone by that name in our system, nor can I find anyone that purchased a Malibu on 7-22- I would be glad to elaborate if I am provided a different name that the purchase was under or if it was on a different day

Complaint: [redacted] I am rejecting this response because:First of all my vehicle, which I purchased at Ancira Nissan broke down because of the stater on Sept 5thThe person who answered the phone said they were minutes to closing and because of the holiday wouldn't be open again until TuesdayTuesday morning we made it up to thee service dept at 7amLeft the vehicle there for a shuttle ride homeWe were told the starter was covered under out warranty with $deductible which we paidHad Ancira fixed the cables to the battery correctly, we wouldn't have had to drop it off a 2nd time Saturday 12thSo yes they comped e a battery and a loaner because it wasn't repaired correctly the first timeAncira is so ADA unfriendly that they continuesouly block the ramps for disabled people with DME equipment to gain access to numerous buildingsI don't feel comping me a battery, loaner and anything else was anything but fair for not fixing my vehicle correctly the first timeNo even cared to look at my few days old Rollater because [redacted] said I was an inconvenience for being disabled because the last loaner car he had was a hatchbackHe yelled at me, degraded me, made me feel worthless and a bother to his companyHe had myself, my husband and my year old daughter wait in the heat till he found a dirty damaged loanerAs SOON AS HE SAW MY 6'HUSBAND HIS DEMEANOR CHANGEDThat right there is the definition of discrimination.(noun1.the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex or disability.Right in front of my eyes he treated me horribly, made me cry and demanded I needed to tell him and everyone over the phone that I'm disabled with a walkerThen when he finally comes up to us, sees my husband and its "Yes ma'am." "Please sign here and have a great weekend Mrs***." I don't accept stern response and there's been no official apology from Ancira.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have spoken with this particular customer all the way up to our Vp of operations We have given her a free rental car, waived the diagnostic fee, and gave her a free battery The employee in no way treated her disrespectfully or maliciously We merely removed the basket that had
two clipsand the walker fit just fine They never mentioned that we damaged their walker while they were here When I spoke with the customer, she said that we scuffed the rubber on the walker We offered to replace the rubber, but she wants a new walker because it has a scuff We are not willing to replace her walker for such minor damage that we are not even sure if we caused We have already comped this customer with a free diagnostic report ($95), a free battery ($100) and a free rental vehicle ($40) We did not have to do any of this and we did all of this before the complaint was even lodged against us We feel that we have no further obligation to compensate this customer, nor was any of those compsgiven because of this situation

Complaint: ***
I am rejecting this response because:It seems to me, either we are not on the same wavelength or one party has inaccurate informationI feel like I have been misled and disappointed by the employees I worked with at the Ancira Nissan dealership in two ways. The first complaint is with the charging of the car. The employees mentioned the total charge time was minutes to a maximum of an hour. In my experience with owning the car, the total charge time is closer to four hoursAlthough I was not informed of this, I felt I could deal with this inconvenience. The second complaint I have is in regards to the additional tax payment I’m being required to pay. At the dealership, I specifically told the sales and finance employees that I only wanted to trade in my previous car and pay the remaining balance of the new car in full. However, during negotiations, the said employees came up with a “rebate” idea where I could purchase the vehicle and receive a rebate, or discount, off the final priceThe employees explained the only way to get this discount was to lease the car for three monthsThe employees stated with this rebate package, I would pay $20,minus the payments I would have already have made up to that time (three payments of $plus initial payment). While explaining this option, the employee also wrote down what I understood at that time as the final numbers which showed a grand total of $19,200. To my dismay, on May 2nd, I was presented with a total invoice of $22,compared to the $19,price I was presentedI now believe the employees I worked with did not communicate and approve on the same final price that was presented to meWhen I called the sales employee whom I worked with about the increase in final price, he claimed he didn’t know anything about financing specificsI feel I was misled by those employees who advised me to lease my new electric vehicle instead of buy, but failed to disclose a crucial tax payment which I’m now having to payHad I known about the additional tax payments up front, it would have alarmed me to not proceed with the purchase of the car I am appealing for Ancira Nissan to make this transaction right by honoring the amount I was originally instructed to pay.
Regards,
*** ***

We have attempted to explain to mrs *** that we went over in detail that day the differences between leasing and buying the leaf. She never brought up that she wanted to pay it off immediately at any point. She kept talking about a payment that she had to be at and we showed her both
a lease and purchase. The reason that she went with the lease is because the payment was much lower and the bottom line was significantly less as well because of the fact that the rebate on a lease was close to $versus that of the purchase which was $4000. She did come in months later wanting to buy out her lease. The residual was the same but she was mad that she had to pay taxes to buy it out. We were in no way trying to make a penny off of her, just doing a pass through of a deal. Even if she had told us from the beginning that she wanted to buy out her lease two months after purchasing, the lease would have offered more savings because of the great difference in rebate. The taxes of roughly 3k that she would have to pay still leaves her ahead on the deal by 4000. We do not bring this up to customers because it could lead to chargebacks from the manufacturer, which is why I am certain that it was not brought up that she wanted to purchase the lease a month or two later. None of my salespeople or sales managers would risk that chargeback as it would cost them their job. As for the charging, our sales people are highly trained on the leaf as we have charging stations here to accommodate the leaf and they have to interact with them on a weekly, if not daily basis. The stations are right outside the side door where they see how long it takes to charge a car every day. I am sorry that mrs*** believes that we mislead her in any way, but the fact of the matter is that we inadvertently saved her at least $and if Nissan wanted to, we could be subject to a chargeback of that rebate as well

Complaint: ***
I am rejecting this response because: The salesman never even brought up the purchase of the extended warranty with the maintenance warranty being discounted from thereHe also sold me the GAP insurance with the extended warranty price includedI specifically questioned him on the price of the GAP insurance Throughout the conversion he told me that by adding the GAP insurance the payment amount would increase by like $So I confirmed with him that the GAP insurance was about $and he agreedI would like for you to keep investigating their perceptive practicesI expect for these amounts to be refunded!
Regards,
*** ***

We invite anyone that chooses to to come in and watch the video We are that confident that nothing has been done wrong in this matter

customer request to cancel service contracts were processed on 06/07/with no adjustments as per the attachmentsthey will take to weeks to be reimbursed to the lender if that has not happened as of todaythe customer had made a verbal request in march to cancel the life insuranceunable to
show document for that cancellation because of it being verbalbut as for thetime it takes for Nissan to reimburse the lender, it's to weeks from the report date on the cancellation report from Nissan

The customer's lender has received checks from Ancira Nissan for the amounts of $on 06/17/2016This check was issued to the lender without the refund from Nissan North America to Ancira Nissan.The customer's lender has received the second check from Ancira Nissan for the amount of $on 07/05/2016The purchase of the vehicle was on 05/27/The warranty contracts cancelations and refunds have been done

I do not feel that we owe this customer anything.  We did not force anyone to sign paperwork.  I am very certain that if they could have qualified for a Rogue, we would have gladly sold them a rogue.  I have to be vague in my response because I cannot find anyone by that name in our...

system, nor can I find anyone that purchased a Malibu on 7-22-15.  I would be glad to elaborate if I am provided a different name that the purchase was under or if it was on a different day.

Complaint: [redacted]
I am rejecting this response because: For starters, your finance manager [redacted] informed me that it doesn't take 4-6 weeks to get the money to the bank. I emailed you the cancellation request at the end of May and it was signed!!!! I guess you all work when it is convenient for you!!!! I have the email where I sent it to you all in May!!!! I asked for one thing to be cancelled in March and [redacted] did not inform me that I needed to sign anything after I asked was there any documentation I need to fill out!!! He said he would take care of it!!!! So train your team better and things like this won't happen Hoooooaaahhh!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I will review this situation today and make sure that it gets handled by this evening at the latest.  We will be in contact shortly

After reviewing the video of the transaction, we see nothing wrong with our transaction.  Everything was fully disclosed and the customer is more than welcome to review it with the finance director [redacted].  [redacted] did disclose that he would keep the payment the same and include the...

maintenance agreement.  He achieved this by discounting the warranty the amount that the oil changes would cost.  We have to show the oil changes on the contract so that the bank knows that the product is included in the contract.  [redacted] specifically asks the customer if they would purchase the warranty if he included oil changes without increasing the payment.  She agreed to purchase it and then thanked [redacted] for getting the oil changes into the deal.  It never seemed misleading at all

We do apologize for the mistake by our team members.  This is a case of miscommunication between our management team and the team leaders.  The incentives changed as of the 3rd and that did not leave us enough time to change the newspaper ad nor our tv commercials.  Both corrections...

have been made but we will honor our mistake if you would like to come back in.  We are an honorable company and do not want anyone to feel that we are trying to pull a fast one on anyone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did provide this lady with a cooler even though the secondary number did not match because we did not want the customer to think that we were out to deceive anyone.