Maurer Quality Carpentry

Complaint: [redacted]
I am rejecting this response because:First of all my vehicle, which I purchased at Ancira Nissan broke down because of the stater on Sept 5th. The person who answered the phone said they were 5 minutes to closing and because of the holiday wouldn't be open again until Tuesday. Tuesday morning we made it up to thee service dept at 7am. Left the vehicle there for a shuttle ride home. We were told the starter was covered under out warranty with $100 deductible which we paid. Had Ancira fixed the cables to the battery correctly, we wouldn't have had to drop it off a 2nd time Saturday 12th. So yes they comped e a battery and a loaner because it wasn't repaired correctly the first time. Ancira is so ADA unfriendly that they continuesouly block the ramps for disabled people with DME equipment to gain access to numerous buildings. I don't feel comping me a battery, loaner and anything else was anything but fair for not fixing my vehicle correctly the first time. No even cared to look at my few days old Rollater because [redacted] said I was an inconvenience for being disabled because the last loaner car he had was a hatchback. He yelled at me, degraded me, made me feel worthless and a bother to his company. He had myself, my husband and my 3 year old daughter wait in the heat till he found a dirty damaged loaner. As SOON AS HE SAW MY 6'4 HUSBAND HIS DEMEANOR CHANGED. That right there is the definition of discrimination.(noun1.the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex or disability.Right in front of my eyes he treated me horribly, made me cry and demanded I needed to tell him and everyone over the phone that I'm disabled with a walker. Then when he finally comes up to us, sees my husband and its "Yes ma'am." "Please sign here and have a great weekend Mrs. [redacted]." I don't accept stern response and there's been no official apology from Ancira. .Regards,
[redacted]