Maw & Paw Upholstery

Here is our response for # [redacted] (***) Complaint: 1215--Customer confirmed via email that he did receive his refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would also like to state that Jay was a pleasure to work with and he explained things well and his follow up was impeccable Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi, On our Director of Operations contacted [redacted] and asked that she return her ring to us so we can repair it and send it back to her She agreed to ship her ring On 1215, we sent her a pre-paid and insured [redacted] shipping label Upon receipt and repair of her ring, we will also send it back to her via pre-paid [redacted] and insured

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they make promises and guarantees that they did not keep I asked specifically to have the commissions reduced as a result and they did not answer that In order for the Revdex.com to appropriately process your response, you MUST answer the question above [redacted]

At Worthy we take all our customer concerns and comments seriously. While we recognize that we were a bit delayed with a timely response back to the seller, we did connect with the seller and did post the ring to auction, receiving multiple bids; however, even after our utlizing our... risk-free process, the seller declined the offers that Worthy procured for her. Then sent the ring back to her per our standards of prepaid, fully insured direct to her location via [redacted] shipping. Worthy has confirmed that her ring was returned safely on 1116.

[redacted] is an auction platform siteIt clearly states that on our website's 'Terms and Conditions', and during the actual process We are not the end buyer for any item, but instead we connect sellers with carefully sought out industry buyers, and we do our best to make sure a client gets the most amount possible for their valuables in the second hand marketBefore any client chooses to ship their item to us, we first make sure to review it, learn about it based on what the client tells us, ask questions to the client, and most importantly inform the client about the industry (e.g., what appraisals mean, what's in demand, what to expect when reselling a diamond/timepiece, etc)Part of the reason we're so inquisitive is so clients are aware of all possibilities when selling jewelry back into the trade and that even if they don't use us to sell their pieces, at the very least, they can walk away with some knowledge about the industry.When we have a client's piece in our lab, it is cleaned, photographed, and analyzed by qualified gemologists We treat it with the utmost respect and care and will present the scientific properties of the item to the client, along with our professional opinion of what kind of offers we expect in the auctionClient says he was advised by another source that he was "ripped off"However, we cannot control someone's opinion on what they think something is worth, or their motive for telling one of our clients something like this We are only looking to provide information and help the client sell their item for as much as possible based on our expertise in the Jewelry and Diamond industry A customer has final say as to whether or not they will accept the highest bid offered and successfully close the auction At anytime during the auction process, AND PRIOR to their agreeing in writing that we can sell their item to the highest bidder, they may ask that we close the auction and send their item back to them, insured and at no cost to them.As a company who values every client, we would never disrespect a client's item because that's simply not the way we do businessWe are especially sensitive to someone who may have a sentimental piece or going through a rough situationOur intentions are to educate our clients, secure a deal worth their while, and ultimately establish a positive and longstanding relationship, as we thought we did with [redacted] and his wife Finally, we record all phone calls for quality assurance and after reviewing the calls, we can say in all confidence that this complaint is not valid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The clients ring was sent to IGI for grading. IGI grading does not unmount the diamond. Her diamond was professionally cleaned and graded as a mounted ring by IGI. Every item received into Worthy is done so under camera and recorded every step while being preparing for auction
Ring images are attached. Images show the professionally cleaned ring graded by IGI and the IGI grading report. #shows the ring as originally received in. This ring was sent back cleaned to the client and is the exact same ring, never unmounted, returned professionally cleaned back

This clients diamond is laser inscribed with a Leo Diamond tracking # The industry is laser inscribing stones for identification across all channels so there are no statements In this case, this clients stone is identified with tracking # that states SIclarity Worthy
also had this stone graded by GIA - the global grading lab for diamonds, which stated similar, SIclarity for this stoneAn EGL report, as the clients states, is not accurate and is not seen by the industry as the preferred grading report to reference Based on the laser inscription alone, it can be clearly shown that Worthy did not swap stones as stated by this client Here is our review of the item historyItem is a registered Leo stone # *** image attachedStating SIclarityOur before image before removal February *** clearly shows chip in lower left corner Our image after removal February shows came chipGia cert #***, clarity SI1, with chip noted and diamond laser inscription “*** ***” notedThis is the same stone in same condition as receivedThe Worthy Team

The client's item arrived at Worthy on 6/** Once the client approved the diamond removal, 7/* the diamond was removed and sent to GIA for a diamond grading report on 7/*Client's auction began on 7/** and auction accepted on 7/**, payment was wired on 7/** The item was auctioned
within business days from client setting her minimum price We understand the concern, as we state in our FAQ’s, it normally takes days from the time an item is received to collect all qualified bids and conclude the sale. However, in this particular case, it was over the *** of July holiday and with this particular case it did take business days to complete Once the auction was accepted on 7/**, a Thursday evening, the funds were wired on Monday, 7/** The client has been contacted and has confirmed receipt of payment While we do acknowledge that this was not done in business days, we remain honest and transparent in the process and each step along the way was managed from un-mounting, grading, auction and acceptance, accurately and appropriately, in this case, due to the holiday week, time was extended from GIA to auction by additional days Tell us why here

Revdex.com:days after the auction concluded and shortly after I filed my complaint (***), I received both a text and email stating that "my auction has now concluded and the reserve price has been met" and now contact them to select payment method
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The client now has her ring back in her possessionBefore this complaint was filed, we attempted to contact her a few times to apologize for the mishandling of her account and itemWe are still trying to reach herIt is our wish to communicate to the client that we acknowledge our error and are
taking steps to prevent this mistake and to ultimately reconcile with herIt is our ongoing goal to remain transparent, trustworthy and entirely professional. Please see the timeline for this event is as follows: 2015-10-** *** -client called in to decline the offer and and was told Irina will follow up with her on Monday to confirm shipping back2015-10***-(Irina was not in the office and therefore didn't call the client) Different rep spoke to the client and tried to calmed her down a bit and made sure Irina will follow up the next day.2015-10-** client was called by Irina client asked to get a second opinion due to discrepancy between the evaluation and estimation2015-10-** client called in and spoke to different rep and wanted her ring backItem was not proceed to be shipped back since we don't ship on Fridays. 2015-10-** item was processed to be shipped back by Vernon (client received an email item was being shipped back)2015-10-** Director call customer yesterday to try to save sale"Left vm will try to call today and asked the lab to stop the shipping back."2015-10-** client called in spoke and is very upset her shipment was cancelled2015-10-** director called customer to apologize and confirm shipping (2pm est), however she advised that she did not want to be contacted, just have her item returned asap.2015-10-** Item has been shipped standard overnight via *** trk#*** *** *** it will arrive destination tomorrow2015-10-** - Item was received by the client. ***
2015-11-* - Email was sent by Worthy President, Peter S*** to apologize and assure client that we are resolving the remaining issue internally. We hope that this clears up the matter and shows that we are taking steps to reconcile with the client and resolve the issue

Here is our response for #[redacted] ([redacted]) Complaint:   12/*/15--Worthy's Director of Operations called customer and apologized for his not receiving the watch in a timely manner.  Explained that Worthy improved their turnaround time and if he gave us another opportunity he would have...

a better experience.  Customer stated that he did like items that Worthy auctioned, appreciated the call, and would give us another opportunity.   12/*/15--Customer confirmed via email that he did receive his refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to state that Jay was a pleasure to work with and he explained things well and his follow up was impeccable.
Sincerely,
[redacted]

The client's phone number is not in service and she is not responding to us.  Worthy is more than happy to speak to her and offer her a dollar amount that would cover a discount of the fee's.  We have no way of speaking with her, can she provide a new phone #.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they make promises and guarantees that they did not keep.  I asked specifically to have the commissions reduced as a result and they did not answer that.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]

At Worthy we take all our customer concerns and comments seriously.  While we recognize that we were a bit delayed with a timely response back to the seller, we did connect with the seller and did post the ring to auction, receiving multiple bids; however, even after our utlizing our...

risk-free process, the seller declined the offers that Worthy procured for her.  Then sent the ring back to her per our standards of prepaid, fully insured direct to her location via [redacted] shipping.  Worthy has confirmed that her ring was returned safely on 11/**/16.