Maw & Paw Upholstery

The client's minimum price was not met and she received a SMS message to contact Worthy for next steps on Friday night.  When she called the 888 number Friday the office was closed.  Andre from our Customer Service team contacted her on Saturday and spoke directly with her stating that her...

ring, as per the agreement, if minimum not met, can either accept the current offer or if not, we will return the ring to her identified address.  As of Monday, we are in the process of remounting her ring and then will be able to sent it to her fully insured and shipping paid for by Worthy, to her stated address.  I believe that she became concerned when she was not able to get anyone in our office on Friday night which triggered her complaint to Revdex.com.  Worthy responded within 24 hours of her initial call and have followed all terms within the agreement for remounting and resending.   [redacted] [redacted] [redacted] [redacted] [redacted]

[redacted] is an auction platform site. It clearly states that on our website's 'Terms and Conditions', and during the actual process.  We are not the end buyer for any item, but instead we connect sellers with carefully sought out industry buyers, and we do our best to make sure a client gets...

the most amount possible for their valuables in the second hand market. Before any client chooses to ship their item to us, we first make sure to review it, learn about it based on what the client tells us, ask questions to the client, and most importantly inform the client about the industry (e.g., what appraisals mean, what's in demand,  what to expect when reselling a diamond/timepiece, etc). Part of the reason we're so inquisitive is so clients are aware of all possibilities when selling jewelry back into the trade and that even if they don't use us to sell their pieces, at the very least, they can walk away with some knowledge about the industry.When we have a client's piece in our lab, it is cleaned, photographed, and analyzed by qualified gemologists.  We treat it with the utmost respect and care and will present the scientific properties of the item to the client, along with our professional opinion of what kind of offers we expect in the auction. Client says he was advised by another source that he was "ripped off". However, we cannot control someone's opinion on what they think something is worth, or their motive for telling one of our clients something like this.  We are only looking to provide information and help the client sell their item for as much as possible based on our expertise in the Jewelry and Diamond industry.  A customer has final say as to whether or not they will accept the highest bid offered and successfully close the auction.  At anytime during the auction process, AND PRIOR to their agreeing in writing that we can sell their item to the highest bidder, they may ask that we close the auction and send their item back to them, insured and at no cost to them.As a company who values every client, we would never disrespect a client's item because that's simply not the way we do business. We are especially sensitive to someone who may have a sentimental piece or going through a rough situation. Our intentions are to educate our clients, secure a deal worth their while, and ultimately establish a positive and longstanding relationship, as we thought we did with [redacted] and his wife.  Finally, we record all phone calls for quality assurance and after reviewing the calls, we can say in all confidence that this complaint is not valid.

Hi,   On 12/**/15 our Director of Operations contacted [redacted] and asked that she return her ring to us so we can repair it and send it back to her.  She agreed to ship her ring.   On 12/**/15, we sent her a pre-paid and insured [redacted] shipping label.  Upon receipt and repair of her...

ring, we will also send it back to her via pre-paid [redacted] and insured.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]