Max Garcinia 365

We apologize for any inconvenienceOur records do show that both trial offers were delivered to customer's mailbox in Minneapolis, but we've gone ahead and refunded for both trials regardless

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint... resolved. I wanted to send an update to my complaint. I heard back from the company and they agreed to give me a 50% refund. I was looking for a full refund but am willing to accept the 50% at this time. Feel free to contact me with any further questions. [redacted] *** *** [redacted] Regards, [redacted] ***

Revdex.com:
I have reviewed the response made byr the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for any inconvenience this may have causedOur terms and conditions clearly state at checkout that after the day trial you will be enrolled in a monthly subscription of the product if not cancelled before thenRegardless, we have refunded the full amount already to this
customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good afternoon,
We apologize for any confusion our policies may have caused Mr. ***He contacted us at customer service and we explained our terms and conditions - the trial is for days at which point the customer has that time frame to cancel the subscription or be enrolled
for the full price on a month to month basisWe came to an agreement to refund both his orders at 50%, which he accepted, and we've also cancelled his account from any further billing/shipping of product.
We hope that we were able to rectify any concerns Mr*** addressedPlease let us know if you need any other information.
Best,
Team at Max Garcinia

We apologize for any inconvenienceOur terms and conditions state that days after the trial the customer will be billed the full amount of the product and enrolled in a monthly subscription if they do not cancelThis info is also included in confirmation emails sent to the customer, however,
we see that the email entered by the customer doesn't match the one given in this complaint (there was a typo on the one she entered during purchase.) We apologize for the customer service representative she spoke to, we can assure you this isn't always the caseThis customer has been fully refunded.Thanks

Our terms and conditions state that if the customer doesn't cancel the free trial within a certain time frame they will be enrolled in our monthly subscription of the product
Customers cannot complete checkout until they agree to those terms and conditionsDespite being out of the
eligible full refund time frame, we've issued a full refund, and apologize for any inconvenience

Good afternoon,
Mr*** signed up for a free day trial of two of our productsOur terms and conditions state that the customer will pay full price at the end of the day
trial along with enrolling in a monthly subscription of that product if not cancelled priorOur notes state that he called into customer service asking for a refundWe explained our T&C and refund policy, offered a partial discountCustomer declined and threatened action, and after trying to explain our policies to him we settled for the full refund on both productsWe apologize for any confusionHave a great day,
Garcinia Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We can assure you, this customer has been fully refundedPlease see the attached screenshot of her transactionThank you

Customer has been 100% refunded as of 9:42am today.
Thank you

We apologize for any inconvenience, but our records indicate this customer has already been refunded the full amount

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I ordered a trial of this supplement but was not happy with it so I cancelled but was charged anywaysI have not been reimbursed or compensated in any wayI need my account credited for the $that I was charged after cancelling
Regards,
*** ***

We do apologize for the confusionOur product is the red/pink label so we are not sure where the customer found the other website that doesn't belong to usWe've gone ahead and made a full refund

I was shocked to see a charge of $on my credit card bill so I called the number (888-818-2212) to find out who this company was and what did I buy that cost that muchIt was for a trial sample of Max Garcinia and Max Green Coffee which I thought would be $They said they automatically send you that every month and I agreed to thatI do not remember reading that and am careful about ordering something where they sign you up for continuous shipmentsThis was charged to my account Dec.13, 2016...the customer call person would not do anything for me and of course I can't find the site again thai I ordered from and didn't print it out this timeI also had the same problem with the same customer call line (877-374-8511) for skintecCharged $Couldn't understand that guy but would do nothing for me eitherMy account has been cancelled as of today (12/15) but I am out $That is a huge amount of money for me and not expecting it sets me back alotI will never order from a trial site like this againI think it is a scam but I should have paid more attentionIs there any way you can get my money back for me?

We apologize for any inconvenience this may have caused, however customers are are not permitted to checkout unless they agree to our terms and conditionsThis does state that if the customer doesn't cancel the free trial within a certain time frame they are enrolled in our monthly subscription
programWe have still issued this customer a full refund

We apologize for any misunderstanding with our terms and conditionsThis customer was billed the full amount of the day supply because she did not cancel with in the day trial periodOur records show she was only charged once for the full product, and she was already fully refunded that
amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello
I went to the credit uoin and gave them sign paper work they have dellt with this company before the company promised me percent of my money back and what they put back was the first amount and = , the third time they removed money they took and = this charge here we refused the product at the post office last week so by know they have there product back so they owe me $ thank you *** orth
Regards,
*** ***