Max Moving and Storage Reviews (23)
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Max Moving and Storage Rating
Description: Movers, Used Household and Office Goods Moving (NAICS: 484210)
Address: 8758 Landmark Rd, Henrico, Virginia, United States, 23228
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www.maxmovingandstorage.com
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This company is horrible!. The estimate they provided was not what they charges and they wait unitil the shipment is loaded to tell me it was $500.00 more. I was suppose to receive my shippmet from Virginia to Florida in 2 to 3 days. It was 16 days before I received my household goods. They arrived to delivery the shippment at 9:45 PM (night). Items were broken, my box spring was wet (and I had it in plastic mattress covers) table broke, boxes crushed, and of course multiple items broken.
At this time, the contact with the company, [redacted], offered me $50.00 (very insulting) and will not provide information that I have asked for..ie. business license information, etc.
I am willing to provide any information you may need related to this company its operations. This is the WORST company I have ever dealt with.
I found the company very difficult to work with and the owner to be unprofessional and rude. They were very late getting my things to me and charged a ridiculous number of add ons.
Review: I was informed that they would store my furniture together in a storage unit and that it would be delivered when requested. My furniture was delivered and I was missing many items so it must not have been stored together. I was told by [redacted] who is the primary contact person for this company that my son's dresser was delivered to another customer in Florida and that he would send it to me. After weeks went by and I had not heard from [redacted] I contacted him and he told me that the family in Florida thinks that it might be their dresser. That is a lie!!! He told me that the family stated that they received a dresser that was not theirs, now all of a sudden they think it might be theirs? The glass shelves to my tv stand were also missing and now my $340 stand is useless. If my items were stored together none of my items would be missing. False advertising!!!! I paid thousands of dollars for my furniture to come up missing. I'm very disappointed with this experience.
Business
Response:
We in Max Moving and Storage were shocked when we got this particular complaint.
first and foremost in our company we are devoted to excellent service and maybe once every year we have complaints if any.