Max Roofing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I faxed a copy of a letter drafted in response to Mr***'s personal telephone call to me on August 6, at approximately 10:a.mto your office In it I stated that had the correct information been provided at the outset I would not have filed the complaint I also asked that the complaint be dismissed and not made a part of VanVreede's Revdex.com record Thank you Regards, [redacted]

This product was specially made by Flexsteel with the cover the ***'s selected for themselvesFlexsteel is one of the best quality furniture manufacturer's in the country but like most manufacturer's, does not accept returns for specially ordered productFlexsteel provides a repair warranty, not a replacement warranty if the product requires attentionThe product was not what the ***'s had hoped for and they are unhappy with their purchase, unwilling to accept a repair as the manufacturer offersWe have contacted Flexsteel and they refuse to take the chair back but offered to take care of any defectIn an effort to satisfy the ***'s, we have offered to exchange the product and credit their account (so they can reselect) even though we cannot return the chairThis offer is unacceptable to the ***'s so we have again contacted Flexsteel in an effort that would share more in the loss and refund the ***'s money as they have askedWe expect an answer within a few days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Van Vreede's has simply stated they will work with Maytag towards resolution Although this is a step towards resolution, an acceptable resolution has not been made yet so this issue remains open I look forward to seeing positive results as Van Vreede's aggressively works this issue with Maytag to fix the dryer, or agrees to take back the malfunctioning dryer A business built on service tries to satisfy their customers to get repeat business and referrals rather than closing the door in their customer's face Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The purchaser asked Van Vreede's to contact him exclusively regarding the original purchase in December as the tables were a Christmas gift, meant to be a suprise The Van Vreede's rep who inspected the peeling veneer in January was given my contact information as the tables were at my house, not the purchaser's Ms [redacted] 's statement regarding contact information is not valid, as aside from three phone calls from Van Vreede's to arrange delivery (one in December and two in March), the business failed to initiate any communication with either the purchaser or myself We initiated all contact with Van Vreede's Van Vreede's delivery contract states, "In order for our insurance company to accept liability for any damage, such damage must be noted before our delivery people leave the premises." Damage was noted and documented before they left the premises as follows: A) damage to the console table was noted on the delivery receipt, B) a label produced by Van Vreede's indicating damage was attached to the coffee table, and C) the delivery people made two separate phone calls to a Van Vreede's [redacted] to document the damage to all three tables while at my house Therefore, a minimum of three Van Vreede's employees (two delivery people and at least one employee at the store) were made aware of the damage at the time of delivery The delivery people were very apologetic and assured us that all three replacements would be ordered immediately and promised that we would be contacted by Van Vreede's that following Monday, March 24, with an ETA on the replacements, as well as to arrange delivery once the tables arrived We were not contacted by Van Vreede's and the tables were not ordered as promised It was at this point that Van Vreede's failed to adhere to the terms of their own delivery contract We again contacted Van Vreede's in April, and we were told that Van Vreede's had no knowledge if the damage and we were told to e-mail photos We immediately sent photos, despite having no legal obligation to do so as the damage was clearly documented by a minimum of three employees at the time of delivery Van Vreede's then attempted to dispute the damage, continuing to violate the terms of their own delivery contract We have given Van Vreede's numerous opportunities to rectify the situation We have not received a single apology from Van Vreede's for their role in continually dropping the ball after the damaged tables were delivered and they had our money This has gone on long enough and "soon" is no longer sufficient If Van Vreede's cannot provide us with a written guarantee that the three tables (console, coffee, and end table, which Ms [redacted] 's reply failed to address) will be replaced no later than August 21, then we are demanding a full refund to the purchaser, including delivery charges Regards, [redacted]

This customer has been patientI agree with their frustrationThey purchased the SamSung dishwasher about months ago and it is covered under the manufacturers warrantyIt was serviced and we were able to convince the manufacturer to exchange the unitOnly the manufacturer can make this call and execute the processEach time we checked with SamSung we were told the exchange paperwork was being sent outAfter this happened several times, we were able to determine the exchange paperwork had been sent to the wrong destinationWe have worked with SamSung in making the correction and expect the exchange paperwork very soonThen, the customer will be contacted and the product exchangedWe are closely monitoring the situationSincerely, [redacted]

[redacted] is not the original purchaser of this productThe refrigerator was serviced several times at no cost to [redacted] and is still under the manufacturers warrantyEach time, the refrigerator was found to be working properlyWe have contacted the manufacturer regarding the customers feeling that the refrigerator is not working properlyThe manufacturer will arrange for a second opinionWe are working with [redacted] on the customers behalf to help [redacted] get taken care ofAt this point, [redacted] has not authorized any exchange but the review process is not yet completeSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Van Vreede's has benn more than generous in handling my complaint and bringing a resolution to the complaintI can't say enough about their generosity and you may now close this case Regards, [redacted]

We have contacted the customer regarding her concernThe product has been inspected by an experienced technicianThe velcro can be re aligned to satisfy the customer and is a minor repairThe reclining issue is more challengingThe recliners are working properly according to the manufacturer's specifications but do not work with the customers habit of useWe have contacted the customer who is going to come in and re select recliners that she believes will work better for herWe and the customer believe this will lead to a happy resolution to this matter.Van Vreede's Customer Service

We are very sorry for any misunderstanding regarding a comfort warranty on this productAlthough a select few high end mattresses come with a return policy this product does notNo product comes with the warranty described by the customerThe customer suggested the mattress was defective; we offered to check the mattress out at no cost but a return is all that is acceptable to herNow, we have offered to exchange the mattress with another and she is coming into our store to re selectWe will do our best to discount any re selection to help satisfy our customer and address her concern Sincerely, [redacted]

The Johnson's purchased their refrigerator as stated and require service under the manufacturer's warranty. They are located out of our service area; about 78 miles away. When this occurs, the manufacturer, Whirlpol in this case, must be contacted and they will arrange for service with a servicer... much closer to the customer. The customer attempted to do this but was unsuccessful. We have contacted Whirlpool on the customer's behalf and have arranged for service setting up a specific time for the repair. The Johnson's are now informed and will now be taken care of. Thank you. [redacted]

I contacted Mrand Mrs [redacted] and understand the frustration with how their products are performingBoth manufacturers provide a repair warranty and will support their productFirst, the rangeThe [redacted] 's paid $for the range which is being advertised today as a Whirlpool convection range for $at LowesThey paid a fair price for the product they receivedMr [redacted] recognizes that convection ranges with an extra heating element cost $300-$moreMrs [redacted] described in detail how the burners were working and agreed to have them looked at by the service departmentThis problem should be solvableIf not, Whirlpool will be contactedSecond, the dryerThe LG dryer has been serviced separate timesOn Mr [redacted] 's behalf, we contacted LG and supplied them with the service history on the dryerLG asked for one more attempt to repair, Mr [redacted] agreed, so it will be serviced one more timeIf it is not repaired, I believe LG will then authorize us to exchange the dryerThe [redacted] 's are understanding of thisVanVreedes will work with the manufacturer's as they do not allow VanVreedes to exchange a new product and resell it as such without their approvalSincerely, [redacted]

Ms [redacted] is not the purchaser of this productAfter the product was delivered, the purchaser had requested that we only communicate to him, and not his exThe communication has been strained partially due to this circumstanceThis product was specially ordered for the purchaser who understands the manufacturer will not accept a returnWe have contacted the manufacturer who has agreed to replace the tables rather than wait for partsThey should arrive about the first week in SeptemberThen we will contact Ms [redacted] to arrange for deliveryFinally, some type of compensation will be provided Sincerely, [redacted] [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not offer to repair the chair. They agreed that there are too many things wrong with it. It would cost more to repair than what it is worth. At no point did anyone tell us that a special order chair is nonrefundable. It does not state that on the paperwork either. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Mr*** purchased a flat screen tv along with a year extended warranty for $on 4/21/***, the insurance company provides coverage for repair or replacement of the tv if it were to failExtended warranties in the electronic industry will replace a failed tv with a new model that
is featured the same or greaterThe insurance company is not expecting Mr*** to settle for lessThe retail price of the product does not matterThis coverage is clearly printed in the coverage documentsMr*** is being treated fair by the insurance companyWe will contact Mr*** and allow him to change brands if he wishes to, but any upgrade difference may have to be paid forMr***'s decision to purchase an extended will provide him with an equivalent tv at no costThank you
*** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am confused with how they could have the part and get to our home just days after I finally filed this complaint. I filed this on a Tuesday and by Thursday they were here to fix the couch. While I am glad they have fixed it, it makes no sense how they automatically had the part immediately then. Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Flexsteel has once again offered to repair or replace the chair under their warranty, however, they will not issue credit for a returnThis is consistent with all manufacturer's in the furniture industryAfter speaking with Mrs*** today, I understand her disappointment in the productI am committed to personally taking on this challenge for the ***'s in resolving this matter with Flexsteel and will refund their purchase in full nowMrs***'s is satisfied with thisThank you ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The *** accepted delivery of their Whirlpool gas range with a dent on the side panelA new side panel was ordered and replacedThis is the routine as to how minor dents/ flaws are taken care of by the manufacturerAfter the panel was installed, a new flaw/chip was
discovered on the topA new top was ordered for replacement as wellI agree with the ***'s and understand their frustration that the top is taking too long to be receivedWe contacted the manufacturer repeatedly and now will receive a new top in a couple of daysWe have scheduled a time to change the top and have compensated the ***'s for the unacceptable delay in receiving the top. Fortunately, at no time was the range not usable since it was delivered. During our last contact with the ***'s, they expressed an interest in upgrading to a different modelThis is a separate circumstance and will be handled accordingly. Customer Service

I understand ***s frustration with the delay in waiting for her partsFlexsteel, the manufacturer, provides a warranty for the repair of its product and would not authorize an exchange for the customerThis reaction is standard in the industry as manufacturers honor their warranties which
allow for parts replacement rather than exchange used furnitureWe contacted Flexsteel several times on ***'s behalf to try and speed up the parts delivery and have finally received them, installed them and have ended the long wait.Sincerely,VanVreedes