Max Roofing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have been 100% accurate with our detailsIn our contact with the manufacturer we were informed to contact Van Vreedes and return the appliance.(Fact as recorder in the contact notes at the manufacturer)The copy of the invoice supplied was the actual and original invoice that started the sale and was supplied along with the paid receipt(down payment), the purchase was made by *** ***(Fact)*** *** *** was only to pay off the balance not have the sale put in his name(Fact)When the appliances where delivered this invoice was questioned and the driver said it did not matter(another fact)We also went in to the store and asked how the name was changed and were told they did not know and could nothing about it(another fact). So how did we get an invoice from Van Vreedes if not valid? How did *** *** *** have the name changed in the first place? How can Van Vreedes say we have been not accurate, while we have provided paperwork to back up our facts? How have we been disrespectful, when it has been just about everyone thru the process with Van Vreedes that has called us liars and were unwilling to do their jobsNow the so called *** of the company comes back and is the one being disrespectfulI would not worry about future business from us or just about anyone we knowThe warranties will stay in place and if Van Vreedes refuses to abide by them I guess it will be more complaints for the "best appliance store" in fantasy land.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** selected a mattress that was specially ordered for herLike all furniture retailers, special orders are not returnable/exchangable unless they are defectiveThis policy was explained in detail, agreed to and signed for by *** at the time of saleAt first, *** refused to allow a
technician to inspect the mattress and document any problem with itSince then, we have reached out and again explained this is what the manufacturer requires under their warranty coverage prior to taking any actionA service call has now been scheduled and I am confident any defective product will be taken care of* seemed happy and willing to work towards a resolution this way

The *** are understandably disatisfied with the Kitchen Aid refrigerator they have purchasedThe manufacturer (Whirlpool) provides and regulates the warranty service that is included with the productOur service department has been communicating with the manufacturer and following the necessary
steps in order to repair the product but this process has not been successfulWe had initially contacted Whirlpool to obtain an exchange and were turned down until the last service callNow, after all reasonable steps to repair the unit have failed, we feel that the product must be exchanged and have been successful in convincing the manufacturer to do soWe will be taking care of scheduling the exchange with the customer in the next day or two as we receive more informationThe customer is satisfied with this resolution

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

VanVreedes works very hard to achieve a customer satisfaction rate well above our competition. We are voted best appliance store and enjoy an A+ rating with the Revdex.com. As stated from the beginning , the manufacturer must approve the exchange of its product. We worked with the manufacturer on the customer's behalf and were able to convince them to do this exchange. The exchange is complete and a full refund has been made to the customer. Through the process, the customer was not accurate with the details and was disrespectful. The copy of the invoice that was supplied to the Revdex.com is not a valid copy. The actual (paid in full) sale is to [redacted] on 9/6/2013. Furthermore, when the product was delivered to [redacted] signed for the delivery. Now he is indicating the same sale is not valid? If the customer needs service in the future, they simply need to provide the name under which the product was purchased. Finally, I would encourage the customer to request a refund on the remaining extended warranties so they can obtain service from another company. We have no interest in conducting future business with this customer.Sincerely,[redacted]

The [redacted] purchased their Matag dryer on 5/15/2016. The manufacturer (Whirlpool) provides a 1 year part and labor repair warranty with the product. The dryer has been serviced by two different service companies that have reported to the dryer is working as it should. The venting in the [redacted]'s home...

is PVC pipe and does not comply with code. The service companies cannot say with certainty that the vent is causing the problem and the [redacted]'s are unwilling to try and determine if the vent is a problem since their previous unit worked fine with it. Since the warranty is provided by the manufacturer, we must work through them for approval on any exchange requests but the decision is the manufacturer's to make. We have contacted Whirlpool on the [redacted]'s behalf for help in resolving this matter and expect to receive a response early next week. VanVreedes takes great pride in the highest level of customer satisfaction we have achieved and will do everything we can to ensure the [redacted]'s satisfaction in the end.

This customer has been patient. I agree with their frustration. They purchased the SamSung dishwasher about 11 months ago and it is covered under the manufacturers warranty. It was serviced and we were able to convince the manufacturer to exchange the unit. Only the manufacturer can make this call...

and execute the process. Each time we checked with SamSung we were told the exchange paperwork was being sent out. After this happened several times, we were able to determine the exchange paperwork had been sent to the wrong destination. We have worked with SamSung in making the correction and expect the exchange paperwork very soon. Then, the customer will be contacted and the product exchanged. We are closely monitoring the situation. Sincerely,[redacted]

We have contacted the customer regarding her concern. The product has been inspected by an experienced technician. The velcro can be re aligned to satisfy the customer and is a minor repair. The reclining issue is more challenging. The recliners are working properly according to the manufacturer's...

specifications but do not work with the customers habit of use. We have contacted the customer who is going to come in and re select recliners that she believes will work better for her. We and the customer believe this will lead to a happy resolution to this matter.Van Vreede's Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I understand Mrs. [redacted]'s frustration over a newly installed product not working. The manufacturer's warranty will only allow for repair of the microwave and will not allow for a replacement. The part is not readily available and has caused a delay. We called Mrs. [redacted], apologized, and explained...

that we would take a panel off our model to replace the part she needs right away. We also explained the ease of replacing the part rather than uninstalling and reinstalling an entire replacement over the range microwave. She was very understanding and agreed the part being replaced would be fine with her. We will be contacting her when she is back on Monday and will do our best to schedule a convenient time to replace the panel. This resolution will work for the [redacted]'s.Customer ServiceVanVreedes

[redacted] is not the original purchaser of this product. The refrigerator was serviced several times at no cost to [redacted] and is still under the manufacturers warranty. Each time, the refrigerator was found to be working properly. We have contacted the manufacturer regarding the customers feeling...

that the refrigerator is not working properly. The manufacturer will arrange for a second opinion. We are working with [redacted] on the customers behalf to help [redacted] get taken care of. At this point, [redacted] has not authorized any exchange but the review process is not yet complete. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Van Vreede's has benn more than generous in handling my complaint and bringing a resolution to the complaint. I can't say enough about their generosity and you may now close this case.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I faxed a copy of a letter drafted in response to Mr. [redacted]'s personal telephone call to me on August 6, 2014 at approximately 10:30 a.m. to your office.  In it I stated that had the correct information been provided at the outset I would not have filed the complaint.  I also asked that the complaint be dismissed and not made a part of VanVreede's Revdex.com record.  Thank you
Regards,
 
[redacted]

This product was specially made by Flexsteel with the cover the [redacted]'s selected for themselves. Flexsteel is one of the best quality furniture manufacturer's in the country but like most manufacturer's, does not accept returns for specially ordered product. Flexsteel provides a repair...

warranty, not a replacement warranty if the product requires attention. The product was not what the [redacted]'s had hoped for and they are unhappy with their purchase, unwilling to accept a repair as the manufacturer offers. We have contacted Flexsteel and they refuse to take the chair back but offered to take care of any defect. In an effort to satisfy the [redacted]'s, we have offered to exchange the product and credit their account (so they can reselect) even though we cannot return the chair. This offer is unacceptable to the [redacted]'s so we have again contacted Flexsteel in an effort that would share more in the loss and refund the [redacted]'s money as they have asked. We expect an answer within a few days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Van Vreede's has simply stated they will work with Maytag towards resolution.  Although this is a step towards resolution, an acceptable resolution has not been made yet so this issue remains open.  I look forward to seeing positive results as Van Vreede's aggressively works this issue with Maytag to fix the dryer, or agrees to take back the malfunctioning dryer.  A business built on service tries to satisfy their customers to get repeat business and referrals rather than closing the door in their customer's face.
Regards,
[redacted]

After receiving [redacted]'s concern I discovered a resoultion was already in progress. There was a bit of miscommunication from everyone involved. We are sorry for this and have taken care of any charges due as requested by the [redacted]s. VanVreedes takes great pride in the high level of...

customer satisfaction we have maintained and our A+ rating with the Revdex.com.Sincerely, Customer Service