Max Tool

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me We did now receive a refund, and although the check was not the correct amount, we are satisfied that this problem is over We should thank the company, but who thanks a company that hold your money for month? / [redacted] Style Definitions */

I am rejecting this response because: I believe they have refunded my shipping but I checked this morning and it hasn't posted, I will check again in the morning at easternI am anxious to get this behind me and I will report as soon as it post, starting tomorrow I will check it twice a day thanks Rick

Hello,We had a check sent out to customer on 10/26/after customer confirmed with us the correct information as to where to send the check toIt has been mailed since last Friday so they may not have received it yet, but it has been sent We send this via United States Postal ServiceAdvised customer if they haven’t seen the check arrive I’d say by Tuesday 11/7/please let me know but I don’t see any issues as my accounting department has verified this check was cut and sent end of last weekThank you, [redacted] Max Tool Customer Service Manager [redacted]

Hello,On 10/30, customer was written up [redacted] for an entire kit at no cost due to the issueCustomer should be good to goThank you, [redacted] Max Tool Customer Service Manager***@maxtool.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will keep the stove for the credit if $I would like confirmation from the business that the credit will be done Thank you [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The issue that I have is that the track was shipped back. I do not have the track and it was in the package that I sent back. I should have received a call to discuss this. As far as the shipping I wasn't returning because I didn't want it I was returning it because it was damaged and I wasn't able to get another in the period of time in which I needed it. Again though double check for the track and check the weight on the return It was in there. I have no need for it I do not have that saw

Hello,I am unable to locate the order as I would like to see if we have any notes on the transaction from the initial contact with the customerI am also adding our return policy which is on our website and it does advise that power equipment that is gassed and oiled can be assisted if defective or
damaged, but once gassed and oiled, we are unable to take it back under buyer's remorse. I still would like more information from the customer so that I can locate the transaction and I can take it back assuming the generator is brand newPlease advise and thank you for the help. Regards,*** ***Max Tool Customer Service Manager***

Hello,Sorry for the delayPlease note, we have refunded customer the entire freight paid on the original order. Please advise if customer is still unhappy with resolution. Regards,*** ***Max Tool Customer Service Manager***

Hello,We want to advise that we refunded this minus $shipping fee as well as the track that wasn't sent back However, due to the delayed response, we will have the remaining amount refunded of $111.87. We thank you for the patience and understanding. Regards,*** ***Max Tool
Customer Service Manager***

Hello,Customer was helped with a service order on 9/by one of my support techniciansService order ***.Please advise if you have any further questions or concerns.Regards,*** ***Max Tool Customer Service Manager***[email protected]

Hello,This item arrived damaged and prepaid labels have been sent to get this exchanged per the manufacturer that shipped it outUnfortunately, I wouldn't be able to authorize half back but I am able to sell customer the unit at our sales cost which is $I would therefore be able to refund
customer back $to keep item as is, otherwise we can still honor the return labels and exchange for brand new unit. Please advise what customer would like to do.Regards,*** ***Max Tool Customer Service Manager***@maxtool.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me
We did now receive a refund, and although the check was not
the correct amount, we are satisfied that this problem is over
We should thank the company, but who thanks a company that hold your money for
month?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will keep the stove for the credit if $184.99. I would like confirmation from the business that the credit will be done.  Thank you [redacted]

Hello, We had originally sent customer check on 10/26 but customer claims he still hasn't received. We can confirm this hasn't been checked so we have voided that and instead resent under fedex tracking [redacted] with Signature Service Required. This was sent today home delivery and will arrive in 5-7 days. Thank you,[redacted]Max Tool Customer Service Manager[redacted]

I am rejecting this response because:What is the information in the service order gave no information regarding how they plan to resolve the issue. Need more information regarding the solution to my problem

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Also I just wanted to let you know that I received a new and COMPLETE extension on 11/4/17.THANK YOU FOR ALL YOUR ASSISTANCE AND YOUR KIND COOPERATION.

I am rejecting this response because:  I believe they have refunded my shipping but I checked this morning and it hasn't posted, I will check again in the morning at 0745 eastern. I am anxious to get this behind me and I will report as soon as it post, starting tomorrow I will check it twice a day.  thanks Rick

Hello,I submitted the refund on 9/25/2017 so...

you might not see it posted for a couple of days. The refund is for $197.03 which is the entire shipping amount. If you haven't seen this post by early next week, please advise but thank you for the continued patience and understanding. Regards,[redacted]Max Tool Customer Service Manager[redacted]