Max Tool

Hello,We had a check sent...

out to customer on 10/26/17 after customer confirmed with us
the correct information as to where to send the check to. It has been mailed
since last Friday so they may not have received it yet, but it has been sent.
We send this via United States Postal Service. Advised customer if they haven’t seen the
check arrive I’d say by Tuesday 11/7/17 please let me know but I don’t see any
issues as my accounting department has verified this check was cut and sent end
of last week. Thank you,[redacted]Max Tool Customer Service Manager[redacted]

Hello,On 10/30, customer was written up [redacted] for an entire kit at no cost due to the issue. Customer should be good to go. Thank you,[redacted]Max Tool Customer Service Manager[redacted]@maxtool.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The issue that I have is that the track was shipped back.  I do not have the track and it was in the package that I sent back.  I should have received a call to discuss this.  As far as the shipping I wasn't returning because I didn't want it I was returning it because it was damaged and I wasn't able to get another in the period of time in which I needed it.  Again though double check for the track and check the weight on the return It was in there.  I have no need for it I do not have that saw