Maxus Properties

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will look forward to receiving the updated invoice with the zero balance Regards, [redacted] ***

Maxus Properties and Thomaston Crossing Apartments thank you for helping us address and respond to this matter brought by [redacted] It is unfortunate her car was towed; however, the circumstances are explained below Ms [redacted] ’ vehicle had been tagged for parking illegally in the handicap parking prior to her recent tow, so this was not an isolated incidentThomaston Crossing staff does not patrol the parking lot, a Macon Georgia Uniformed Police Officer (Our Courtesy Officer) is employed to patrol for parking violationsNot only did the Courtesy Officer find her license plate for the vehicle was not registered for a handicap parking sticker, the officer did not see the parking tag in the windowTherefore, her vehicle was tagged and towed The office did receive a voicemail from Ms [redacted] following her tow, in which she stated that she could not find parking that evening and so she decided to park in the handicap parking During the conversation the next day, which Ms [redacted] is referring to in her complaint, the Courtesy Officer was present Ms [redacted] was concerned that she was singled out; however, she was unaware that there were several other vehicle violations that were towed that evening (Other resident’s information is not disclosed.) Other staff members were in the office during this time as she refused to sign the citations the officer was giving to herPrior to this day, the on-site manager had not met or spoken with her The reason for towing parking violations is twofold: One: it is a direct violation of the lease agreementTwo: Thomaston Crossing has tremendous problems with unauthorized parking in Handicap spots In an effort to resolve parking complaints and violations; as well as giving those who can legally utilize these parking spaces the ability to do so; towing has unfortunately become the last resortSeveral attempts to resolve the parking issue have been made by putting notices out & knocking on doors (which the courtesy officer did this night), as well as requesting vehicle information during the application process As a police officer, this Courtesy Officer took all measures to insure the situation was handled properlyUnfortunately there was nothing management could say or do to resolve the matter to Ms [redacted] ’ likingMs [redacted] was very upset, cursing and yelling in the office both at the Courtesy Officer & manager Management states Ms [redacted] has not yet provided her tag or proof of a tag in an effort to resolve this matter Again, it is unfortunate Ms [redacted] car was towed, but management has taken all steps to inform residents of the towing policy and the ramifications Sincerely, [redacted] Property Administrator

Dear Ms***: Thank you for letting us know your concerns As always, we investigate any claims a former resident may have We realize [redacted] did not meet your expectations at move out and it is unfortunate you feel [redacted] was unpleasant to you I have read her letter where she addressed your concerns and described why you had the charges you had Her tone was far from unpleasant However, we understand you are upset and possibly misconstrued her tone In light of the roof leaks you had at [redacted] and your tenancy, we will reduce your balance to zero A revised Final Account Statement will be mailed to you soon Thank you again for bringing your concerns to our attention and we wish you well in your new home Please feel free to contact me directly at [redacted] should you have any additional questions Sincerely, [redacted] Property Administrator

First of all, please accept our sincerest apologies Your letter was received in our Corporate Office on August 8, This was an oversight on our part and we do sincerely apologize However, our response to your request remains the same We are happy to set up a payment plan over six months for your final amount due after move out The Property Manager will reach out to you next week to discuss a payment plan that works for your family We will put this payment plan in writing to ensure all parties are aware Maxus Properties does want all residents to feel they are appreciated, treated fairly, and understood Again, we do apologize, but we are happy to get this matter resolved for youSincerely, [redacted] Property Administrator

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you I look forward to hearing from the property manager and I appreciate you acknowledging the oversight and the lack of response by your company Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

That is correct that I've agreed to pay what they've requested, and I've also set up a payment plan I did not, however, receive any kind of apology from Ms [redacted] or any kind of apology regarding the issues I had while living at the [redacted] ApartmentsWhile I don't expect to receive one, I do believe I deserve one Thank you

Maxus Properties, Incand Rosehill Apartments appreciate this resident expressing their concerns regarding the termination policy Maxus Properties, Inchas not received the written communication that was to be completed by the resident It has been explained to Mr*** that any concerns he wishes to voice to the management company must be put in writing The Property Manager at Rosehill Apartments did communicate that termination fees are not waived, but the resident was determined that this would be negotiated at our corporate levelIt was explained to the resident that termination fees are not waived, but all communication should be completed in writing We do understand and appreciate that resident’s lives can change quicklyPer our termination clause in the lease Mr [redacted] signed (that does not terminate until March 8, 2107), we don’t consider the length of the notice to vacate in lieu of the termination feeThis fee is equal to the sum of two times the rentIf a resident gives a two month notice, this does not go towards their termination feeIt is our goal to be fair and consistent with our practices.Sincerely, [redacted] Property Administrator

Ms***’s incident at Chapel Oaks Apartments in FtWayne, IN was very unfortunate When Management became aware of the situation, they contacted the local police Since the money order funds were not run through the property’s system, it was difficult to ascertain exactly what might be due Ms***Once this was determined, a reimbursement check was cut and sent to Chapel Oaks for Ms [redacted] to pick up Ms [redacted] picked this restitution up on Friday, June 23, The Detective on the case has informed Chapel Oaks that Ms [redacted] submitted a theft report to them as well.Again, this is a very unfortunate situation and once management was made aware, they acted as quickly as possible to provide restitution Obviously, the employee is no longer employed and the matter has been turned over to the authorities.Our hope is that Ms [redacted] is able to find an apartment home to her li*** Chapel Oaks and Maxus Properties are sincerely sorry for this regrettable incident

Mrs [redacted] , It is understandable you feel that way We did have to process the refund, and your check was mailed on Thursday, November 3, We hope this will take care of the matter.Sincerely, [redacted] Property Administrator

I moved here in 11/2017 and at the time management was top notch and you were proud to say it was home. Since moving here it has changed manager of the complex three times and declining with ever step. The current manager is not giving the complex the attention it needs and in turn residents want out! We have staircases deteriorating and all they do is put caution tape around it. We have areas washed out at the end of a breezeway with jagged rock / broken brick / broken concrete to walk over and through to take your pet out to do their business. Time to NOT to renew. Giving City Center a bad scar and next to $5000 a month apts.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Maxus has yet to issue such a refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
I did have a handicap parking permit at the time for the person I was transportingThe permit was clearly displayed in my car that nightThe manager never asked to see the decalI will be taking the decal to court I never stated I was singled out. The manager continued to attempt to put words into my mouth. The officer did not knock on my doorThis was my first time parking in the handicap parking space due to transporting a relative with disabilities. I have never received prior citations for parking in a handicap parking spaceThe officer stated during the meeting " the judge will probably throw the tickets out." That speaks volumesIt is unfortunate that I do not feel safe in a place in my community.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I feel that this issue should of been handled completely differently when I called it was outside according to the answering service which they were checking in our area That was according to them My phone said and my car said So I feel that weather is a grey areaNo one can say that the tempature is correct it's not black and white We made our call at am and did not have air until pmFor them to say this was handled in a timely manner is crazy and such bad serviceYes they apologized and gave *** *** coupons But on our move in everything should be handled in a timely manor It's not much asking to send the maintaince guy out as soon as possible even though they were reading outside We had family, it was Father's DayAnd they say it isn't yet Just terrible.
Regards,
*** ***

Dear Mr***: Thank you for your interest in the Reserve at Tranquility Lake Apartments. We can only apologize your leasing experience was not up to your expectations. While the staff there strives to meet everyone’s needs, some*** this cannot be accomplished. Your remarks
have been taken into consideration and your Desired Settlement offer is accepted. A statement indicating a zero balance will be mailed to you. Sincerely, Cathy W***Property Administrator

Maxus Properties Inc., as agent for Forest Place Apartments, has explained our position to The ***. However, the early termination fee has been credited to reflect a refund of $will be issued (Deposits minus balance owed at move out plus any damages and cleaning
fees). Based upon the refund and no negligence of the owner or management company, we respectfully request that you consider this complaint resolved.Sincerely,*** ***Property Administrator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will look forward to receiving the updated invoice with the zero balance. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a [redacted]son why you are rejecting the response. If no [redacted]son is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:My personal information is still at risk--I could be targeted for Identity Theft due to their employee possessing my information (comeplefe with SSN & Driver's License Number, and bank account information due to me providing check stubs.  
Regards,
Zola [redacted]

April 26, 2016 Dear Revdex.com: We certainly appreciate Ms. [redacted]'s thoughts and information.   We are happy to report that as of Friday, April 22, 2016, Ms. [redacted] has offered to pay her balance.  Please feel free to reach out to her to confirm, but we do...

have an email from her stating she will pay and thanked Ms. [redacted] for working with her.  We trust this issue is now resolved amicably. Sincerely,[redacted]Property Administrator

Dear Ms. [redacted]:   Thank you for letting us know your concerns.  As always, we investigate any claims a former resident may have.    We realize [redacted] did not meet your expectations at move out and it is unfortunate you feel [redacted] was unpleasant to...

you.  I have read her letter where she addressed your concerns and described why you had the charges you had.  Her tone was far from unpleasant.  However, we understand you are upset and possibly misconstrued her tone.   In light of the roof leaks you had at [redacted] and your tenancy, we will reduce your balance to zero.  A revised Final Account Statement will be mailed to you soon.   Thank you again for bringing your concerns to our attention and we wish you well in your new home.  Please feel free to contact me directly at [redacted] should you have any additional questions.   Sincerely,   [redacted] Property Administrator

Maxus Properties and Thomaston Crossing Apartments thank you for helping us address and respond to this matter brought by [redacted]. It is unfortunate her car was towed; however, the circumstances are explained below.   Ms. [redacted]’ vehicle had been tagged for parking illegally in the...

handicap parking prior to her recent tow, so this was not an isolated incident. Thomaston Crossing staff does not patrol the parking lot, a Macon Georgia Uniformed Police Officer (Our Courtesy Officer) is employed to patrol for parking violations. Not only did the Courtesy Officer find her license plate for the vehicle was not registered for a handicap parking sticker, the officer did not see the parking tag in the window. Therefore, her vehicle was tagged and towed.   The office did receive a voicemail from Ms. [redacted] following her tow, in which she stated that she could not find parking that evening and so she decided to park in the handicap parking.   During the conversation the next day, which Ms. [redacted] is referring to in her complaint, the Courtesy Officer was present.  Ms. [redacted] was concerned that she was singled out; however, she was unaware that there were several other vehicle violations that were towed that evening.   (Other resident’s information is not disclosed.) Other staff members were in the office during this time as she refused to sign the citations the officer was giving to her. Prior to this day, the on-site manager had not met or spoken with her.   The reason for towing parking violations is twofold: One:  it is a direct violation of the lease agreement. Two:  Thomaston Crossing has tremendous problems with unauthorized parking in Handicap spots.  In an effort to resolve parking complaints and violations; as well as giving those who can legally utilize these parking spaces the ability to do so; towing has unfortunately become the last resort. Several attempts to resolve the parking issue have been made by putting notices out & knocking on doors (which the courtesy officer did this night), as well as requesting vehicle information during the application process.   As a police officer, this Courtesy Officer took all measures to insure the situation was handled properly. Unfortunately there was nothing management could say or do to resolve the matter to Ms. [redacted]’ liking. Ms. [redacted] was very upset, cursing and yelling in the office both at the Courtesy Officer & manager.   Management states Ms. [redacted] has not yet provided her tag or proof of a tag in an effort to resolve this matter.   Again, it is unfortunate Ms. [redacted] car was towed, but management has taken all steps to inform residents of the towing policy and the ramifications.   Sincerely, [redacted] Property Administrator