Maxus Properties

First of all, please accept our sincerest apologies.  Your letter was received in our Corporate Office on August 8, 2016.  This was an oversight on our part and we do sincerely apologize.  However, our response to your request remains the same.  We are happy to set up a payment plan over six months for your final amount due after move out.  The Property Manager will reach out to you next week to discuss a payment plan that works for your family.  We will put this payment plan in writing to ensure all parties are aware.  Maxus Properties does want all residents to feel they are appreciated, treated fairly, and understood.  Again, we do apologize, but we are happy to get this matter resolved for you. Sincerely,[redacted]Property Administrator

Maxus Properties, Inc. and Rosehill Apartments appreciate this resident expressing their concerns regarding the termination policy.  Maxus Properties, Inc. has not received the written communication that was to be completed by the resident.  It has been explained to Mr. [redacted]...

that any concerns he wishes to voice to the management company must be put in writing.   The Property Manager at Rosehill Apartments did communicate that termination fees are not waived, but the resident was determined that this would be negotiated at our corporate level. It was explained to the resident that termination fees are not waived, but all communication should be completed in writing.

We do understand and appreciate that resident’s lives can change quickly. Per our termination clause in the lease Mr. [redacted] signed (that does not terminate until March 8, 2107), we don’t consider the length of the notice to vacate in lieu of the termination fee. This fee is equal to the sum of two times the rent. If a resident gives a two month notice, this does not go towards their termination fee. It is our goal to be fair and consistent with our practices.Sincerely,[redacted]Property Administrator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Thank you I look forward to hearing from the property manager and I appreciate you acknowledging the oversight and the lack of response by your company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mrs. [redacted], It is understandable you feel that way.  We did have to process the refund, and your check was mailed on Thursday, November 3, 2016.  We hope this will take care of the matter.Sincerely,[redacted]Property Administrator

Tell July 6, 2017 When the resident contacted the answering service the outside temperature was below the threshold set for what is considered an emergency to call out for and how our answering service is to respond.  It is the Maintenance Supervisor’s understanding that the residents...

called back numerous times before the answering service paged the on-call technician.  This person came out and saw that the coil was completely frozen on the air conditioner and told the resident to let it thaw out and then try it.  After the coil thawed out the system still wasn’t working, so he came back out and found that the blower motor had stopped working which is probably what caused the coil to freeze in the first place. A frozen coil is difficult to troubleshoot when the system is frozen.  Maxus Properties’ policy is that the outside temperature must be 80 degrees and above so the answering service handled the service call according to our policy.   It is unfortunate that these folks had the A/C go out on the day that they were moving in, but this type of maintenance issue is not preventable or predictable. They had air conditioning within a few hours of it going out.  Management did leave several coupons for free [redacted] pizzas on their door Monday, June 19.  Management certainly does apologize for the inconvenience. Sincerely,[redacted]Property Administrator us why here...

Ms. [redacted]’s incident at Chapel Oaks Apartments in Ft. Wayne, IN was very unfortunate.  When Management  became aware of the situation, they contacted the local police.  Since the money order funds were not run through the property’s system, it was difficult to ascertain...

exactly what might be due Ms. [redacted]. Once this was determined, a reimbursement check was cut and sent to Chapel Oaks for Ms. [redacted] to pick up.  Ms. [redacted] picked this restitution up on Friday, June 23, 2017.  The Detective on the case has informed Chapel Oaks that Ms. [redacted] submitted a theft report to them as well.Again, this is a very unfortunate situation and once management was made aware, they acted as quickly as possible to provide restitution.  Obviously, the employee is no longer employed and the matter has been turned over to the authorities.Our hope is that Ms. [redacted] is able to find an apartment home to her li[redacted].  Chapel Oaks and Maxus Properties are sincerely sorry for this regrettable incident.

That is correct that I've agreed to pay what they've requested, and I've also set up a payment plan.  I did not, however, receive any kind of apology from Ms. [redacted] or any kind of apology regarding the issues I had while living at the [redacted] Apartments. While I don't expect to receive one, I do believe I deserve one.  Thank you.